Customer Reviews for U-Haul of Riverside

6 436 évaluations

1834 Spruce St   Riverside, CA 92507
(West of Chicago Ave)

(951) 369-0384

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(951) 369-0384

1834 Spruce St
Riverside, CA 92507
(West of Chicago Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The staff were willing to accomodate our request for another vehicle due to worn tires. They very professional. Although we were able to rent another teuck with better tires, the storage area was dirty.

Gabriel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt G. 
Évaluation :
5

Great personnel

MIGUEL D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

daniela N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

barbara C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony R. 
Évaluation :
5

Both pick up and drop off was an excellent experience.

Myro Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
3

Need proper drop-off signage and service

Manish G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGO J. 
Évaluation :
5

Excellent all the way around

Eric S. 
Évaluation :
5

Very skilled and kind truck driver handling heavy items. She did it so well that all individual cardboard-packed lego sets are intact.

Ying L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffrey M. 
Évaluation :
2

Check tires for holes and psi before going out and recheck on pick up

Travis T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sean R. 
Évaluation :
3

Yes car clean, but the steering wheel needs alignment. A straight wheel is 1 o clock, not 12 o'clock. Extremely dangerous for inexperience driver, especially for a 15' truck. I'm glad the breaks worked well and AC too.

Susan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MYRON N. 
Évaluation :
1

The associates were extremely rude. They didn't have the equipment that we reserved 2 weeks in advance and they didn't nothing to help or fix the situation. We reserved an appliance dolly, furniture dolly and utility dolly and they only had the utility dolly and told me, “we don't have the others, don't know why to tell you.”

David D. 
Évaluation :
5

Joy at the regional office made everything simple and easy and we appreciated that in a stressful time. The UBox was great and a good value - both divers drop off and pick up were nice and courteous - what more could you ask for.

Heather B. 
Évaluation :
5

It was a smooth process to check out and to return the vehicle

STEPHEN H. 
Évaluation :
1

Truck was dirty. The lights to the trailer did not work. The trailer was not save to use. It had missing bolt. I would not go back to this facility.

Joel M. 
Évaluation :
3

Waited quite awhile to get served. When there's several people the one person should get some help

beverly E. 
Évaluation :
3

I made my reservation In Moreno Valley on Sunnymead BLVD. Got a call the night before confirming my reservation. Then on the day of the rental I get a call telling me the trailer I requested wasn't available in Moreno Valley and that's when I ended up at the one on Spruce ST. I was very annoyed. My Ford Excursion averages about 8 miles to the gallon. Now I had to drive 20 miles round trip instead of 5 miles round trip. And no I wasn't allowed to return it to the one in Moreno Valley.

Jonathan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joshua C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandivel G. 
Évaluation :
1

Equipment was broken and I was overcharged.

Robert B. 
Évaluation :
5

Happy l was referred to them.

David S. 
Évaluation :
3

The employees are what make or break a business location. Luckily, the employees at work today and yesterday, August 2 and 3, 2022, at the Spruce Street, Riverside, CA location, were above average in helpfulness. When the customer couldn't use her own phone to upload a photo, the employee, BXH1088, dud it for her. Got help from another employee when returning the truck, too.

Letitia P. 
Évaluation :
5

GREAT customer service from Mr. Gregory Brown at pick up & drop off. Very clean truck, had no problems what's so ever. I definitely will choose this location the next time I need to rent a U-Haul.

Eric M. 
Évaluation :
3

While it was a nice place, I do t think a single person there was over 20. You have to walk around looking for someone to get help instead of the guy inside calling someone to help you.

Kamille F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernesto G. 
Évaluation :
5

The person who took care of me in an awesome job unfortunately I don't remember his name but he's kind employee I would hire

Randall T. 
Évaluation :
5

Frank was very knowledgeable and quickly determined the trailer allocated to my reservation was broken and unsafe to utilize. He took charge and replaced it with a functional trailer. I only wish Uhaul would have reserved both the 15 foot van and trailer at this one location, as it was hands down, the best.

Phil H. 
Évaluation :
1

From reservation to pick up, worst truck rental experience I've ever had. Every person I came in contact with was rude and didn't care about the customer. Requested truck from different location in advance and was moved here without a choice. Then the truck I wanted was not available so the first trip farther away was a waste because I had to return when they were open 2 hrs later. Not one person cared that I was inconvenienced repeatedly due to their lack of organization

Ibrain D. 
Évaluation :
5

Awesome expedited service

FERMIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
4

Speed up the check in process. Although I checked in on and the App and uploaded by driver's license, I still had to wait in a very long, slow moving line.

Sherif M. 
Évaluation :
3

They building and selections is nice but the people who work there is trash especially the cross eye white lady with her mean Attitude

michael U. 
Évaluation :
5

The people are friendly and very helpful

Randall T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy C. 
Évaluation :
5

Friendly, courteous agents. Good communication. Helpful website. Container was clean with more than enough pads. Easy loading / unloading. Would certainly use this again if needed.

Marcia K. 
Évaluation :
4

Everything was great until I returned the truck and was billed for stuff I was not told about

Thomas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trung B. 
Évaluation :
4

A/C was off and on while traveling through the south in July.

Damon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark E. 
Évaluation :
5

great staff!

Vanessa R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly F. 
Évaluation :
4

truck was dirty on the outside, which I didn't mind, but it isn't good for your image. good staff.

ROBERT V. 
Évaluation :
4

Very good !

Everlando A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zarah W. 
Évaluation :
5

Excellent service

Mario R. 
Évaluation :
5

Your drivers were very professional and curtious. They also were friendly and satisfied all my needs. I was very impressed with them. Great workers.

Neal H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio R. 
Évaluation :
3

I did a reservation online which included a dolly and furniture pads. These items were not supplied at all. Truck was given to us with 0 gas. Had to drive back to show the Manager and he could note our account.

Gina S. 
Évaluation :
5

I rented 8foot truck and the driver seat was very very uncomfortable. The seat hurted my lower bottom and made drive so awful .

Linda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

LUIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Efren G. 
Évaluation :
1

Stephanie at the call center was A TERRIBLE customer service REP! She's was VERY rude and was NOT HELPFUL at all. Tonya on the other hand was VERY helpful and was a blessing! Both delivery guys were great as well!

NATHAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance A. 
Évaluation :
2

The line for my movers to pick up the U-Box was super long. On top of that, U-Haul put the U-Box on the trailer backwards so the door opened on the trailer hitch side so I couldn't open the door all the way and the ramp was useless. Other than that, the box itself was as advertised, was stored safely, and my stuff made it across the country on time.

Ai K. 
Évaluation :
2

Terrible headache from start to finish. No communication! Columbus, OH people were great. Riverside regional location needs staffing! Really 1 driver for the whole area?! Ridiculous.

Crystal H. 
Évaluation :
5

When I picked up the truck it had less than 1/4 tank of gas, which was not expected

Eric H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

maurice L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela M. 
Évaluation :
3

Long wait times in store and on phone!

Vicky D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tammy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristyna R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Precious M. 
Évaluation :
5

Everything is awesome! Fast service!

Valerie F. 
Évaluation :
5

No recommendations. Great services prvded

WILLIE T. 
Évaluation :
5

Excellent

john P. 
Évaluation :
5

Good service. Be sure to check the fuel level before leaving with your rental truck.

WILLIE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryl W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tanzanique W.  |  Expérience générale 
Évaluation :
3

I had the MOST frustrating experience with trying to get my trailer which I had reserved well in advance! I had to travel to 4 different locations where the trailer I reserved was supposed to be!!! I drove for over 115 miles and spent ALL DAY from 8:00 AM to 6:45 PM to get my trailer!! I had to add an extra day at my hotel and had to leave on my return home one day later!!! I will call your Corporate Headquarters and file a complaint. I will NEVER use UHaul again!!! and I will share my story with everyone and NOT recommend they use UHaul. Also this is not the first time UHaul has not had my reservation secured.

Joe H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen B. 
Évaluation :
3

Had to look for assistance I'll try a different location next time

Sara G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GELVIS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

As movers with a major Van Lines, we rent Uhauls A LOT this time of year , around the whole country, to shuttle into areas that aren't accessible for big rigs...I'm talking at least 4/mo! This location was one of THE best! The people running it were extremely kind and helpful & had the equipment ready, when I showed up!

Scott K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilbert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaoyong L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig R. 
Évaluation :
5

Truck worked great. Equipment checked so everything works well. Overall a good drive and transport when moving. 

martha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilbert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIANNE F. 
Évaluation :
5

Driver was unable to drive up to our location because the truck was too long & couldn't make the curves in the road. They had to send a smaller truck & redeliver the two pods. Otherwise it was great. Merci.

Gloria C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noah J. 
Évaluation :
5

Customer service was great!

GEORGE B. 
Évaluation :
2

Dropped off the trailer first to ensure easy unloading of the truck; a few hours later returned truck. Days later get a call from this location to say trailer was not returned. Gave name of man who checked in the trailer. Half hour later received email indicating trailer was returned. Their action caused unnecessary stress for me. In future would rather not use this location. Would have been nice to get a call indicating they had made an error followed by an email.

MARIE G. 
Évaluation :
1

I cleared my storage before the next period of charge and u hual kept calling trying to charge me. It took them 3 months to fix it.

Ariana W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristal W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES W.  |  Expérience générale 
Évaluation :
5

Honestly the staff couldn't have been nicer & the manager Ed is wonderful. He painstakingly worked on releasing my car from the car towing device longer than he should've had to, as the chain didn't have much slack. He is clearly dedicated to his position there at U-Haul = pleasant, courteous & professional. As he was walking in front of me to unlock the U-Haul lock off my storage unit…I noticed Ed reaching down and pulling out a weed. I was impressed. Thank you for everything.

Dianne W.  |  Expérience générale 
Évaluation :
5

Great help

Charles M.  |  Premières impressions 
Évaluation :
1

I did not rent AA0015B, but I kept receiving bill information. I called several times and was told somebody would contact me. Until now, nobody contacted me to solve this problem.

Yuanyuan Z.  |  Expérience générale 
Évaluation :
5

Great customer service, No waiting in line. Fast pick up and drop off. Would Recommend

Sina S.  |  Expérience générale 
Évaluation :
2

Ordered a 26 footer. It wouldn't start!! Even with jumper!! Had to rent a 20 ft.instead! Ordered blankets and dollies and they had NONE! All in all, 2 HR DELAY TO ME! Horrible Customer Service!!

virginia b.  |  Réservation 
Évaluation :
5

Great staff, great customer and great help!!! Five stars!!!

sabrina l.  |  Réservation 
Évaluation :
4

Always a pleasant experience

Robbie B.  |  Réservation 
Évaluation :
5

Gary went above and beyond to make sure my experience was exceptional. I had been given the wrong information, which left me frustrated and frazzled, but Gary was very friendly and turned it around.

Michelle R.  |  Expérience générale 
Évaluation :
5

Thanks

Darren L.  |  Expérience générale 
Évaluation :
5

Staff were professional and assisted me quickly in retrieving my U-Box.

Matthew L.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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