Évaluations des clients U-Haul of Riverside

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Riverside

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Jose C. le

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Le client n'a pas laissé de commentaire.

Sara D. le

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Le client n'a pas laissé de commentaire.

Franshonda A. le

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Cut down the wait time for customers. The process should take no more than 5 min to check in.

Duy D. le

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Too expensive.

Kerrie T. le

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Le client n'a pas laissé de commentaire.

Manny A. le

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Staff was kind professional and very concerned toward our needs and the truck was in a very good mechanical condition and I would highly recommend your services.

Darryl R. le

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Great professional and courteous staff at this location.

Meximalino P. le

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Le client n'a pas laissé de commentaire.

RICHARD B. le

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Fast and efficient!

George G. le

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Manager and staff were helpful and kind. Well organized and busy place however things moved along well.

monica w. le

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Le client n'a pas laissé de commentaire.

wes a. le

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Le client n'a pas laissé de commentaire.

wes a. le

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Le client n'a pas laissé de commentaire.

Stephen L. le

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Le client n'a pas laissé de commentaire.

Leo T. le

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Everything was great

timothy d. le

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Le client n'a pas laissé de commentaire.

Leonard B. le

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BIG disconnect between reservations and pick up location. Unorganized. Wanted to verify who I was with someone else and another number! Think about it...I'm standing there in person, with ID and they want to call my house to hear my name on a machine! What if I don't use a land line? They wanted to call my place of employment? How about confidentiality? Where and what I do is no business of U-Haul. Very strange. Probably will use Penske next time.

Margie B. le

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The clerk Brianna is friendly and helpful to get straight wrong trailer number out. Thanks

Ron G. le

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Le client n'a pas laissé de commentaire.

dora l. le

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Le client n'a pas laissé de commentaire.

Hashem A. le

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Price was too high

mario c. le

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Le client n'a pas laissé de commentaire.

Mark S. le

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Le client n'a pas laissé de commentaire.

Lorie C. le

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Le client n'a pas laissé de commentaire.

Joshua L. le

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my rep was amazing .

Jason Robert B. le

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Le client n'a pas laissé de commentaire.

Ricardo Z. le

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they were great and helped me with all my needs.

Victor T. le

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Thanks

donald c. le

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Le client n'a pas laissé de commentaire.

milam r. le

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Your system is designed for bait and switch everybody points the finger at everybody else customer service doesn’t know what to do how to do. no customer service skills. You say it’s a 24 hour rental and tell me I have to return 30 minutes early, three different prices only to get the highestWhen I’m at the facility picking the vehicle up and actually the price was even higher when I dropped it off. I requested an extension of an hour and a half of general manager was to call me nobody ever called me nobody ever followed up nobody ever asked me how can we help you. I don’t recommend U-Haul I recommend probably rider I already have one friend who is not going to U-Haul in the near future I plan to post plenty on YouTube Recommending people go elsewhere

Mark S. le

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Le client n'a pas laissé de commentaire.

richard r. le

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Lacey whom is the GM was very professional and polite. He staff was very well trained and also very respectful. I can’t remember the young man that helped me but his knowledge of the trailer I needed was second to none. I will never drive to any other uhaul again this is my location. I will be letting everyone I know about this place and how professional and knowledgeable about there products they are.

Rosabelle P. le

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The lines can be long at times. ALso their credit card reader was not working the day I rented a truck. SHe had to restart the computer.

Jeffrey P. le

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NA

Gracie M. le

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Overall check out service was good. Check in was not as good. I was told to return it by 8 AM. I got there just before 8, and no one showed up until 8:25? Then the guy who took my key was rude, and it felt like I was inconveniencing him. I told him the sign said they open at 8 and he kept insisting it was 9. The sign reads 8....

David P. le

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Le client n'a pas laissé de commentaire.

Joseph S. le

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Staff were friendly helpful and efficient!

richard b. le

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OI was given a cargo van that looked like birds had crapped all over the side. The inside of the cabin had not been cleaned of trash. I was given someone else's rental documents and had to return to obtain the correct one. When I identified additional damage the representative took pictures and said that they were texted to me but i never received any damage photos. What can you do.... fix the customer service side of your business.

Jeffrey W. le

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How do I give a review for the Move help we hire through your website?

james b. le

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Great experience. Answered all my questions professionally and set me up for my move.

Louis C. le

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Le client n'a pas laissé de commentaire.

GRAHAM W. le

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Nothing. Everyone was very professional

rick m. le

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It was easy quick in and out staff was very nice

Gino H. le

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Had to go here after trying 3 other locations. CSR and maintenance staff were super helpful.

Raymond O. le

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Another top quality facility. Melody Cordero was outstanding and could not have been more helpful and proficient. Overall a top rating across the board as well!!!

LINDA G. le

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When people are patiently waiting in line acknowledge that you have to finish paper work and let them know how long it will be before you are able help them. After getting an agent to help the check in was quick and easy.

GERNARO H. le

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I turned the van in the same day , then they charged me for another day, 2 when i only had the van 820 to 420.

Tommy C. le

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Le client n'a pas laissé de commentaire.

Daryl L. le

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Le client n'a pas laissé de commentaire.

Frank H. le

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Le client n'a pas laissé de commentaire.

Roberta T. le

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N/A

Neil L. le

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Le client n'a pas laissé de commentaire.

Bryan E. le

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Le client n'a pas laissé de commentaire.

Rosabelle P. le

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I pre ordered an appliance dolly with my reservation. When I arrived at 8:30am, no dollys were available. At first the store wanted me to drive with the truck 8 miles out of my way to get a dolly. I refused to add miles to my bill. The young ladies were helpful and they accommodated me,also took off $10 from my bill for the dolly. They said that I would have to make a new contract with another Uhal associate to get the dolly. After about 45 minutes of waiting and clearing this up. I went to get the dolly. This was very inconvenience to me.Next time I will rent from a larger Uhal that carries more supplies and moving needs. The mangerger was out of town until the end of April.

Dan B. le

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I'm not sure if I would recommend or not. The truck was in good shape and did the job. Even though we reserved the truck, we waited over an hour to get it. I think there was only one person working until 9 AM and by then there was a huge line. We said we did not want the insurance coverage but it turns out we were charged for it. Not the experienced I've had before with Uhaul.

SHAWN P. le

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Le client n'a pas laissé de commentaire.

Jaime V. le

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3 people working in the am is not enough, had to wait 30+ minutes to get my van, even with pre check in and reservation time. Missed an important time window and delayed my whole moving day.

Patricia T. le

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Le client n'a pas laissé de commentaire.

Dionne W. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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Le client n'a pas laissé de commentaire.

James G. le

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Le client n'a pas laissé de commentaire.

Adam B. le

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Le client n'a pas laissé de commentaire.

Fidela S. le

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Le client n'a pas laissé de commentaire.

Vince a. le

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Le client n'a pas laissé de commentaire.

Angel M. le

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Le client n'a pas laissé de commentaire.

Paul M. le

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Fast, efficient, and friendly.

Gritz S. le

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Thank you

paul r. le

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Le client n'a pas laissé de commentaire.

rex H. le

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Customers with reservations should have priority check in. Line was extremely long and even if everything was confirmed online customers still had to wait in line as those who had to fill out all paperwork that we had already done online.

Olivia J. le

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Le client n'a pas laissé de commentaire.

Janet S. le

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Le client n'a pas laissé de commentaire.

ernesto r. le

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Le client n'a pas laissé de commentaire.

Yuanyuan Z. le

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I did not rent AA0015B, but I kept receiving bill information. I called several times and was told somebody would contact me. Until now, nobody contacted me to solve this problem.

Richard V. le

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The employees do not understand how the trailer braking system is supposed to work! So how do the know when I say it didn’t? How will the next customer know

James B. le

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Le client n'a pas laissé de commentaire.

Craig T. le

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Le client n'a pas laissé de commentaire.

zulma z. le

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Le client n'a pas laissé de commentaire.

Cameron J. le

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Le client n'a pas laissé de commentaire.

Perla D. le

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Return service was horrible. Briana was helping customers she had a line of about 10 people. She made an announcement that if we where dropping if to go outside by the stop side and follow the instructions. So about 3-4 customers get out of line only to be greeted by Erick which had a horrible attitude he said we had to go back inside or wait until he was done doing what he was doing. We then go back inside to tell Brianna why would she ask us to get out of line to do self check out if there’s no help there either? She was so overwhelmed with customers she started talking back and giving us attitude. We then go back outside because at this point we are just about ready to leave the key in the truck and leave and BJ comes to help us. He was very nice and polite he apologized for his co workers attitude and horrible service and took care of us right away. With all this being said. I will NEVER return here nor will I ever recommend you guys to anyone. Get it together U-Haul. Customer service is #1 and you guys lack it all around with the exception of BJ

Jason P. le

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I submitted a email yesterday about this location. This location doesn't need to be associated with U-Haul because of the very poor customer service received. They don't carry the values of good customer service .

wes a. le

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Le client n'a pas laissé de commentaire.

ALONZO R. le

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Le client n'a pas laissé de commentaire.

maria P. le

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Le client n'a pas laissé de commentaire.

RICHARD G. le

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Le client n'a pas laissé de commentaire.

margaret r. le

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Le client n'a pas laissé de commentaire.

Steve C. le

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The service is very slow

Ken S. le

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The wheel on the trailer looked like it was bad and needed to be replaced. They wanted us to wait for them to fix it. Yet, they have two other trailers that they could have given us. They refused to upgrade the trailer to give to us at the same price. We had to argue and argue and argue with them and finally they don’t give us one of the other trailers that supposedly was reserved for somebody else. We, also had A reservation and therefore there was no reason why they couldn’t give us one of the other trailers. Then, they could’ve fixed the tire on this one since the other people were not there to pick up their trailer. Also, we waited to pay when one of the workers was emptying boxes and putting things on the shelf and another worker was behind a computer. During that time the customers waited in line and all the others could see will be with you in a minute. Very very very poor service.

bechany b. le

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Please ensure that the customer service representative that is inputting customer information inputs it correctly or double checks to ensure spelling is correct. My name and email address was spelled wrong, and as a result, I could not get into my account and was trying to figure it out at 10 PM at night when dropping off the truck. Also, when returning the truck after hours, the website was acting up. I tried uploading photos and it kept saying it was "not recent enough" even though it was taken a few seconds ago. It only worked on the app, and not on a browser page. It would be good if someone took a look at the website to find out why it was behaving oddly. It would be appreciated if Uhaul resolved these matters especially for customers who are paying a few hundred dollars for service.

Finley C. le

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The vehicle was very dirty; there was no windshield washer fluid. Due to time constraints, we could not return to facility. Also, we utilize your service monthly, sometimes twice a month. Previously, we received great service, especially from Brianna (Brie). Apparently, she was off that day. We had become accustomed to getting a nice clean vehicle. We appreciated the door locking key features. We look forward to continuing to use your service; but hope this situation can be improved. Thanks.

Michelle G. le

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Le client n'a pas laissé de commentaire.

ALICIA J. le

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Nothing everything went smoothly

Cyrus M. le

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Excellent service by the folks at the counter but yard technician provided no assistance when loading vehicle on transport trailer.

Jason L. le

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Le client n'a pas laissé de commentaire.

Maria U. le

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Staff was friendly and efficient, Trucks need to be washed more often may be

DANNY M P. le

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Le client n'a pas laissé de commentaire.

Rolando S. le

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Melody was so courteous and went the extra mile!

Roger D. le

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This location was very helpful and the customer service was exceptionally professional and new what they were doing from the time I checked in to the time I left. I would highly recommend them to anyone.

michelle p. le

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Very nice friendly people work there. They were nice when I ended up needing the trailer for an extra day.

Beverly B. le

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Le client n'a pas laissé de commentaire.

chris s. le

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Le client n'a pas laissé de commentaire.

Kevin W. le

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Le client n'a pas laissé de commentaire.

Rebeckah A. le

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Le client n'a pas laissé de commentaire.

Ruben M. le

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Customer friendly!

rodney t. le

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Le client n'a pas laissé de commentaire.

Chris H. le

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I was treated so nice by all the staff, and they gave me an awesome price for a one day rental! I will gladly refer and rent from this location again.

Michele B. le

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If a customer has a reservation there shld be a line specifically for that checkin process then help those there after.

Conrad N. le

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Truck was low on fuel. Had to refuel twice.

alberto m. le

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Le client n'a pas laissé de commentaire.

john l. le

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There were issues when trying to find and check out a dolly. The system didn’t know if any were available, yet the employees found two that didn’t seem to exist in the system. They were great trying to fix the problem but you could see they were all frustrated. Also when I returned the truck and dolly and shipping blankets I got the green light that everything was present and in good shape. Then I received three calls saying that the dolly and blankets weren’t returned. They finally believed me but it was a hassle. The problems seem to all be with the computer check out system, not the staff. Maybe Uhaul can look into this especially for the employees sake.

sharon c. le

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Station one or two cashiers at the desk to deal exclusively with merchandise sales and rental contracts, but have other personnel outside to then handle the physical rental procedure to deliver the truck and/or equipment to the rental customers. Having the cashier do both processes—which requires them to leave the register so often—really slows down your service inside to ALL customers, but in particular to those who just need to buy packing supplies and get out of there.

TERRY F. le

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I was reserved for express check in, but there was only one lady working on arrival, she had to deal with multiple customers, so express truend into over twenty minutes. Not her fdault, more employees needed toi serve customers! The interoir of the cab of the truck was not clean. Sticky sterring wheel, all the windows in the cab dirty, looked lioke they had not beewn clean for a long time. Otherwsie, ok.

Guadalupe M. le

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Le client n'a pas laissé de commentaire.

Arthur T. le

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Le client n'a pas laissé de commentaire.

Andrea J. le

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Le client n'a pas laissé de commentaire.

aisha r. le

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Le client n'a pas laissé de commentaire.

Nathan M. le

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Le client n'a pas laissé de commentaire.

JIM R. le

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you have helpful, friendly people working there. made it easy to drop off

Tom O. le

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Trucks are fair. Nothing amazing. Did the job. But the staff is outstanding. Very helpful. Thank you. The inside area is clean and well maintained. Had everything we needed.

Kent J. le

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False advertising!!!! I was charged $284 on a truck advertised for $19 a day!!!! NEVER AGAIN!!!!!

Joshua S. le

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Absolutely saved the day by allowing me to park my minivan there overnight.

Matt B. le

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Le client n'a pas laissé de commentaire.

Hongming M. le

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Le client n'a pas laissé de commentaire.

Victor S. le

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I had a really bad time dealing with clerk Brianna Betancourt which she did her absolute best to humiliate and upset me with her attitude and comments when she was trying to denied the service and repeatedly looking for an excuse for not renting an available vehicle that I needed for my business. I had rented vehicles frequently in the last few years and encountered very friendly staff throughout many locations but this arrogant and disrespectful person clearly! will discourage anybody from doing business here.

MYKEA H. le

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Le client n'a pas laissé de commentaire.

Brittany G. le

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When you reserve online to save time in the store its a lie. I waited 1 hour. I ordered mover's you referred and you made me late in meeting them which made us lose 45min if help loading. I also ordered supplies and paid online and was shorted a flat screen TV box with no apology. They said I couldn't get my money back and had to do it at 800 number and gave me no proof that my order was not fullfilled. Reporting this. Truck was poorly cared for. Hazard bc emergency brake had problems!

BILL V. le

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Le client n'a pas laissé de commentaire.

Anthony V. le

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Le client n'a pas laissé de commentaire.

Eddie O. le

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Great service. No issues at all.

Matthew S. le

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Excellent staff at this location!

Israel G. le

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The lady helping me was Extreamly professional and Had Great Customer Service. Brianna was her name. She handle everything Quickly and accurately.

Andrea J. le

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Please ensure the rentals have gas in it. My truck had no gas in it, meaning that I had to put gas it otherwise you would charge me for bringing it back on empty. This is unfair to the customer.

lindy g. le

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Quick drop off no waiting around

Jerry H. le

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Le client n'a pas laissé de commentaire.

Sarah D. le

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This location is a very well managed location and has great employees. Great customer service.

Devan W. le

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Good service except the reverse lights of the truck didn't work which I found out halfway through my trip. Also I picked up a auto transport at the shell station on Allesandro and was not instructed how to safely hook up my vehicle. Luckily their are videos of how to online.

Michael W. le

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Le client n'a pas laissé de commentaire.

Alfred A. le

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Le client n'a pas laissé de commentaire.

william J. le

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More trash cans in office for customers to place stuff out of trucks.

ROSALIA E. le

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We were over charged on miles dont think thats far. This location needs to get more organise.

Michael M. le

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Le client n'a pas laissé de commentaire.

loretta k. le

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Le client n'a pas laissé de commentaire.

cristoval d. le

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Great moving equipment and was there for me when I need it the most thanks U Haul

george c. le

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Le client n'a pas laissé de commentaire.

Davan J. le

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Le client n'a pas laissé de commentaire.

Thomas W. le

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Le client n'a pas laissé de commentaire.

RANDY K. le

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Better signage in front of the location would be helpful.

Khai L. le

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Great service, very friendly

Miguel M. le

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Make sure to check all the equipment when dropped off and dont waste my time by saying I didn't return stuff. Thanks

james l. le

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Not an issue with my rental, but the vehicle I rented needs front end "Alignment"! It tries to drift to the right a little. The Steering wheel is turned to the left to compensate. It's not much, but if it were my vehicle, I would get it repaired.

Bret K. le

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It's always a good experience renting at the Spruce St. location

Shakira A. le

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Le client n'a pas laissé de commentaire.

S Carol P. le

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Le client n'a pas laissé de commentaire.

Emma M. le

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Car smelled heavy like smoke even with the windows down. Very strong oder

Kathy S. le

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Le client n'a pas laissé de commentaire.

ABRAHAM D. le

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IT WAS ONCE AGAIN A PLEASURE BEING AT UHAUL

Sina S. le

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Great customer service, No waiting in line. Fast pick up and drop off. Would Recommend

virginia b. le

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Ordered a 26 footer. It wouldn't start!! Even with jumper!! Had to rent a 20 ft.instead! Ordered blankets and dollies and they had NONE! All in all, 2 HR DELAY TO ME! Horrible Customer Service!!

sabrina l. le

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Great staff, great customer and great help!!! Five stars!!!

Robbie B. le

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Always a pleasant experience

Michelle R. le

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Gary went above and beyond to make sure my experience was exceptional. I had been given the wrong information, which left me frustrated and frazzled, but Gary was very friendly and turned it around.

Darren L. le

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Thanks

Matthew L. le

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Staff were professional and assisted me quickly in retrieving my U-Box.