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Angela H | First ImpressionsSelf Storage Units in Riverside, CA, 92507
U-Haul of Riverside
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- 4,5 - Cote moyenne des clients
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When I arrived, a unit had not yet been assigned to me. I was assigned a unit by staff. When we went to the unit so I could see it and put items inside, there was still a lock on the unit from another customer. The staff informed me that they would work on getting the lock removed. I told them that I could wait a bit to put the items that I had in my car with me into the unit. However, I would need access to the unit within a few hours, when my hired movers would be coming to unload a truck full of furniture into the unit. When I came back a few hours later with the movers and truck, the staff let me know that the customer's lock had been removed and that I could access the unit. When I went to the unit and opened the door, it was already full of furniture/belongings. The staff clearly had not ensured that the unit was emptied and cleaned after removing the lock. I think had to wait approximately 30 minutes (while I was paying the movers to sit and wait, also) for the staff to try and find a temporary solution. I was eventually offered 2 U-Boxes instead. While I made do for the moment, as I was paying the movers all this wait time, U-Boxes are not what I need and I was not offered a long term solution. I will need constant, short-notice access to my storage unit, not U-Boxes where I would need to call ahead every time I need access. Additionally, when I went to leave the facility and finish my move, I could not exit the parking lot with the truck because there were so many other trucks backed up parked and blocking the exit driveway. Again, I had to waste time waiting for staff to move trucks and create a passable driving route, all the while again paying my movers to have to wait, as well. The facility was extremely understaffed all day. The two men working were working hard, but clearly needed more support. Extremely disappointed overall.
LAURA V | First ImpressionsThe uhaul corporate office booked a storage unit but the Spruce office had no record of my reservation. It was very stressful but they were able help me nonetheless. Also, there seemed to be only one person available to help me and there were a lot of customers there so it took way longer than it should have.
WILLIAM S | First ImpressionsStephanie Ponce is amazing. All the crew that work there are amazing. Very helpful
mark R | Overall ExperienceI was given a broken storage unit that was only able to close using the uhaul side to lock. I was unable to use the lever to pull the unit open and was not easily accessible. When I did pick up my belongings - most of my things had mice feces. I only used the storage for 4 weeks and was very unhappy with service and most times a U-Haul truck or trailer was in front of my unit making it unavailable most visits. I don’t believe I will reccomend or use U-Haul services again.
angelina a | Overall ExperienceMiguel and the rest of the crew there were awesome. Very helpful
mark R | First ImpressionsI appreciate you being at this location. It works out perfectly for me. Price is better for square footage than any other storage place that is available. Thank you.
John C | First ImpressionsAt first she couldn't find my reservation then nobody told me if you turn a uhaul in after 5 they charge you another day. Which wasn't fair as I need all my funds to move and needed that deposit to feed my kids.
ERICA H | First ImpressionsThe storage unit leaked water 💧 on my tools and some boxes 📦 thankfully it didn't get my mattresses wet.
Steve W | Overall ExperienceI cleared my storage before the next period of charge and u hual kept calling trying to charge me. It took them 3 months to fix it.
Ariana W | Overall ExperienceHonestly the staff couldn’t have been nicer & the manager Ed is wonderful. He painstakingly worked on releasing my car from the car towing device longer than he should’ve had to, as the chain didn’t have much slack. He is clearly dedicated to his position there at U-Haul = pleasant, courteous & professional. As he was walking in front of me to unlock the U-Haul lock off my storage unit…I noticed Ed reaching down and pulling out a weed. I was impressed. Thank you for everything.
Dianne W | Overall ExperienceGreat help
Charles M | First ImpressionsI did not rent AA0015B, but I kept receiving bill information. I called several times and was told somebody would contact me. Until now, nobody contacted me to solve this problem.
Yuanyuan Z | Overall ExperienceGreat customer service, No waiting in line. Fast pick up and drop off. Would Recommend
Sina S | Overall ExperienceOrdered a 26 footer. It wouldn't start!! Even with jumper!! Had to rent a 20 ft.instead! Ordered blankets and dollies and they had NONE! All in all, 2 HR DELAY TO ME! Horrible Customer Service!!
virginia b | ReservationGreat staff, great customer and great help!!! Five stars!!!
sabrina l | ReservationAlways a pleasant experience
Robbie B | ReservationGary went above and beyond to make sure my experience was exceptional. I had been given the wrong information, which left me frustrated and frazzled, but Gary was very friendly and turned it around.
Michelle R | Overall Experience