Customer Reviews for U-Haul of Riverside

6 255 évaluations

1834 Spruce St   Riverside, CA 92507
(West of Chicago Ave)

(951) 369-0384

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(951) 369-0384

1834 Spruce St
Riverside, CA 92507
(West of Chicago Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Condescending jerks working at your front desk will make sure I purchase a trailer vs rent one from uhaul again.

Nicole D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

katheryn P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwayne B. 
Évaluation :
5

Young man that helped at the yard with hooking up the trailer was very professional and highly experience.

Hugo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lus G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill D. 
Évaluation :
1

The odometer was not correct at all .

TIMOTHY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shane J. 
Évaluation :
3

Van smelled funny. When i turned in the van, the mobile website was not working. I went home and opened up my laptop to turn it in and realized that i had gotten billed for a 3rd day because i hadnt "turned in the van on time" . Luckily, the nice lady on the phone took care of me. but she mentioned alot of people call about this. Not her fault, i think corp should look into it.

daniel F. 
Évaluation :
4

Waited about 15 minutes to get our return checked in, other than that there were no problems.

Matthew M. 
Évaluation :
3

Placed a reservation over the phone for a 6'x12' trailer with ramp after doing my research online and it was priced online for $54.00. At the end of my reservation on the phone I asked what's the final bill was going to be for one day and they said $54 at the end of the phone call. When I got to the location I reserved the trailer from I was charged $108.00. I think I deserve a refund of $54

paul S. 
Évaluation :
5

My delivery person was awesome and took the time to answer my questions about loading. It was the Desert Hot Springs deliver and pick up person. I forgot his name. He was very helpful and very professional!!

Patricia W. 
Évaluation :
2

The vehicle overall appeared clean. But it was not in a safe condition to drive. During the rental we experienced a tire blew out due to a missing ball bearing. Rosdside took 2 hours to show up and did not come prepared to fix more than just the tire. The whole wheel was about to fall off and we were expected to continue to drive it. Uhaul needs to do a better job at mechanically inspecting their vehicles for safety.

Adam H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro C. 
Évaluation :
3

customers are waiting too long to receive rentals when arrive for pickup after they have placed their order online.

CHARLES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
4

It was disorganized and understaff. Waiting was too long for 2/3 of the rental process. Expect a 1 hour plus wait time to get a truck and that's only if you are not the first person in line. I was the 3rd or 4th person in line with advanced booking as bd so did the guy in front of me. On the weekend and especially when the end or beginning of the month lands on that weekend, it will be especially busy. They Only had one person was at the customer service counter. And he kept getting interrupted by other staff members with questions. Uhaul had advance booking data to allow appropriate staffing, but did not do so. When I finally got my rental keys, they couldn't get it out because they couldn't find the key to the truck parked behind the one assigned to me. And the guy took a long time looking. I was subsequently given another truck and I had to wait for them to do the paperwork all over again. And all this time I had movers waiting and the clock is running. The Only good experience was rental return process went smoothly and the customer service guy was pleasant, professional and knowledgeable. Which is probably why he kept getting interrupted by other staff members with questions. Horrible experience.

Linsey C. 
Évaluation :
5

All the employees were so friendly and fast. I use u haul at least once a year for something.

Barbara D. 
Évaluation :
4

Everybody in Riverside did above and beyond the expectations the only problem I had was it was supposed to be delivered and I end up having to pick it up by trailer instead of them dropping it to me due to not having enough drivers. Which is understandable in This economy

Tina C. 
Évaluation :
5

Fast and easy

julian S. 
Évaluation :
4

Smooth

Edward R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Katherine M. 
Évaluation :
5

I have used this Haul a couple of times and my brother who is a general contractor uses them frequently. We both agree excellent service, well working vehicles and expeditious staff. I like the Spruce Street location much better than the Van Buren Uhaul which is small and challenging to navigate large vehicles in. Also, the Spruce street staff are more courteous.

Cynthia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua K. 
Évaluation :
4

Staff are not very nice. Pretty grumpy to deal with.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY T. 
Évaluation :
5

Excellent customer service

Lowell M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marcy E. 
Évaluation :
5

Guys who loaded trailer were really nice and personable, very polite

rick C. 
Évaluation :
2

SMILE, NO ONE WANTS TO DO BUSINESS WITH UN-HAPPY EMPLOYEES

Charles B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Del G. 
Évaluation :
3

Have a separate line for costumers who have online reservations. Had to wait for 30-45 minutes behind a guy trying to set up a new reservation and didn't know what he wanted.

Jessica C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeremy W. 
Évaluation :
5

I have no complaints. Forgot to note in my return that the shackle on the rear lock on the chain seems a bit bent so didn't lock when I went to lock it to return it.

John P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jesus A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUZ NEREDIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristan P. 
Évaluation :
3

I was asked if I wanted to add any protection to my rental and I clearly stated NO and my husband reiterated it as I have USAA and it was not needed...however I was charge the $14 for added protection and of course, no one could answer the phone in less than an hour...I never spoke to anyone and will have to drive to the location to demand my money back. I'm old and on Social Security so $14 is a lot of money.

Sandra P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Byron J. 
Évaluation :
2

When I came in there was no issues or problems. The lady at the time during her shift was wonderful. However, upon returning back the UHAUL less than 6 hours although I reserved for 24 hrs. I was trying to understand why I wouldn't be able to adjust time to 6hrs instead of of 24hrs. The lady who was then on her shift or possibly returning back from work was extremely rude and unwilling to answer my question. She just passed me off to the guy who was actually more helping and polite. However, I'll never book from this location again because it didn't have to even go as far as being disrespected. Also, your company should take into consideration to adjust your policy regarding if the time of 24hrs is not needed and only used as a precautionary measure to ensure there is no issues with making sure it is back in time, that there is a way to adjust the rate because that's flat out idiotic not too. A waste of money and a waste of time to even work with this location when I should have waited until there was availability at the Mo Val location.

Lauresha H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha O. 
Évaluation :
1

Hi, My name is Luis and unfortunately I had a bad experience with this UHaul. Long story short I got a hitch receiver installed here, so the receiver broke while I was hauling my trailer and dented my truck frame from where it was attached. Contacted Uhaul and all they told me was to fix my frame and they will re-install the hitch receiver. After arguing with them they said they can open a claim thru there insurance and so they did. Have not received a single phone call from them and its been 6 weeks my truck has been parked. I called the number they gave me and left voice mail and have not received a single call.

Luis V. 
Évaluation :
5

I was completely satisfied with the entire process

STEPHEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tony A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oliver G. 
Évaluation :
3

More staff to work with customer service

Jennifer M. 
Évaluation :
5

I was supposed to return one day but my friend mess our plans and I am lost where our stuff put in storage and I am of course Full pay the amount on may 3rd and I am scared because I just thought that someone stole U-Haul truck and where is my things and please don't lose our clothes

Jason W. 
Évaluation :
4

The manager is great but one lady is very aggressive and don't value the time of other with she was doing my ticket took a long time because she was helping and talking to another staff member she is very rude with her words please train her better thank you for you service manager great man

CRISTOBAL H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

guillermo G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Errick S. 
Évaluation :
5

Everything was great! Location was easy to find & was well organized. The attendants were respectful and knowledgeable. The return crew were quick with return inspection. Only thing about U-Haul as a company, not the Spruce Riverside location, was the website! I went through the process and it didn't accept the pictures that I took. Fix the bugs.

Gabriel P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLINSSERBLADIMIR M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
5

Great site for Uhaul. In a quiet, no traffic location. Easy to find and drop off.

Gabriel P. 
Évaluation :
5

Service was great and the service person who helped us was outstanding. Her name is Jayce. Loved her upbeat attitude and patience. Very professional and pleasant to deal with.

Brenda E. 
Évaluation :
5

The line was long when I checked In but it moved quickly and I experienced good customer service.

KIMBERLY G. 
Évaluation :
5

The employees were all friendly and courteous and were very professional from checking out to returning the vehicle

Sandra C. 
Évaluation :
2

To be honest, this was a frustrating experience! We had reserved our truck for 8 AM pickup using the 24/7 mobile pickup option. We showed up on time and followed the link provided to us in the email, but there was no pickup option. It turns out the location didn't receive our reservation details from the online system, so we had to wait 50 minutes for them to open - delaying our move while friends/family waited around at our house. The associate who opened up the store was very helpful and gracious, so props to him! But the overall experience was not at all what you hope for on moving day.

Steven W. 
Évaluation :
5

self-service checkout station for people who only want to purchase small items vs. standing in line behind 4 people who are renting equipment and have to go through a very lengthy process.

Lisa D. 
Évaluation :
5

The only hassle was when I was returning the truck there's was a huge line of cars backed up so I had get out the truck and walk to the office to checkout. Other than that it was a good and pleasant experience.

AmanOmar A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
5

Excellent service

Jaymee J. 
Évaluation :
5

Everything was great!

KIMBERLY H. 
Évaluation :
3

Gas tank should be full

Nyresha B. 
Évaluation :
5

Every thing was great I've been multiple times and it's great every time

BRITTANY G. 
Évaluation :
4

The gentleman inspecting the drop-off equipment needs to speak up. I couldn't hear a word he said and i have good ears. Otherwise, everything else was great!

Eric D. 
Évaluation :
4

The strap was not secured blew off while I was driving home got caught under the tire and broke the strap so I was never able to use the trailer because it didn't have a strap the person who loaded and unloaded the trailer was the most unprofessional rudest person I've ever dealt with

Jason K. 
Évaluation :
5

Courtesy customer service, no long wait times, helpful and rentals kept in good running conditions. I'll use again if needed in future.

Travonne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donovan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE D. 
Évaluation :
5

Service was excellent

Darrell R. 
Évaluation :
5

I had my first trucking experience and Uhaul made it great

Syed Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
5

I have used this UHAUL location to move twice, and both times I was assisted by Ashea. I was really impressed with her customer service, because she was both efficient and warm to the customers. The second time I visited this location, I booked a truck in the wrong location, but she swiftly helped me. The location was busy with returning vehicles, but she made sure the other customers and I received our rentals on time.

CECELIA N. 
Évaluation :
5

Several items were broken -- please advise how I list this.

ramona S. 
Évaluation :
5

Good customer service At pick up and drop off

Vandela C. 
Évaluation :
1

This location was far from my house, not very friendly, phone customer service did not take note to extend my reservation and told me there would not be a extra charge. I called back and was told two different reasons . I have always used uhaul and never had issues until this time around.

Sophia B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lloyd N. 
Évaluation :
5

Excellent and fast service. Recommend 100 %

Carlos Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel Y. 
Évaluation :
4

Website location would not work even after enabling location. A more effective check in would be an effective rfd tag on the keys

Eddie A. 
Évaluation :
4

Since there is only one associate at the customer counter, we had to wait for 20 minutes or so. The rest was easy. (The online website has too many optional offers to skip.)

Robert T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
4

Returning the vehicle through the app wasn't successful I had to go inside other than that overall it was easy and best to start an account and do everything online.

Cruzita B. 
Évaluation :
1

One of the young men wanted to charged me $50 for cleaning and he was lying I was very disappointed

inelda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renata F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristal W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES W.  |  Expérience générale 
Évaluation :
5

Honestly the staff couldn't have been nicer & the manager Ed is wonderful. He painstakingly worked on releasing my car from the car towing device longer than he should've had to, as the chain didn't have much slack. He is clearly dedicated to his position there at U-Haul = pleasant, courteous & professional. As he was walking in front of me to unlock the U-Haul lock off my storage unit…I noticed Ed reaching down and pulling out a weed. I was impressed. Thank you for everything.

Dianne W.  |  Expérience générale 
Évaluation :
5

Great help

Charles M.  |  Premières impressions 
Évaluation :
1

I did not rent AA0015B, but I kept receiving bill information. I called several times and was told somebody would contact me. Until now, nobody contacted me to solve this problem.

Yuanyuan Z.  |  Expérience générale 
Évaluation :
5

Great customer service, No waiting in line. Fast pick up and drop off. Would Recommend

Sina S.  |  Expérience générale 
Évaluation :
2

Ordered a 26 footer. It wouldn't start!! Even with jumper!! Had to rent a 20 ft.instead! Ordered blankets and dollies and they had NONE! All in all, 2 HR DELAY TO ME! Horrible Customer Service!!

virginia b.  |  Réservation 
Évaluation :
5

Great staff, great customer and great help!!! Five stars!!!

sabrina l.  |  Réservation 
Évaluation :
4

Always a pleasant experience

Robbie B.  |  Réservation 
Évaluation :
5

Gary went above and beyond to make sure my experience was exceptional. I had been given the wrong information, which left me frustrated and frazzled, but Gary was very friendly and turned it around.

Michelle R.  |  Expérience générale 
Évaluation :
5

Thanks

Darren L.  |  Expérience générale 
Évaluation :
5

Staff were professional and assisted me quickly in retrieving my U-Box.

Matthew L.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Icône Ventes de camions
    Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page