Évaluations des clients U-Haul of West Town

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of West Town

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Bryon C. le

Évaluation :

The staff at this location was very helpful they transferred a reservation for me where the neighborhood dealer was closed so I could get a trailer for a much needed drive to Washington DC

Brian E. le

Évaluation :

The staff at this location is great; always nice and helpful. The first trailer I was given had weather cracked tires that were extremely chopped. The second trail had new tires, but was dirtier than I expected. It had a large nasty stain on the front wall.

michael G. le

Évaluation :

the store and grounds were great. the trucks and vans were great. the manager on the other hand, not great. He was upset that I didn't arrive at my pick up time. no excitement, not happiness that I was using uhaul. If I needed another truck to rent, I would look for a different location if possible. I'm also very unhappy with the app that I NEEDED to use to return to save $20. I didn't want to got that direction to start, I wanted to have an Interaction with a person. When I used the app to return it is "easy" to move through however, it is very time consuming to need to upload pictures inside and out from various angles. The app also has no way to contact you or the location directly. I couldn't get a receipt from the app. Thanks

Ivan M. le

Évaluation :

Everything was perfect, products, service and associates.

Alena V. le

Évaluation :

Y’all were great.

John D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joe G. le

Évaluation :

The same guy checked me in/out. He was friendly and knowledgable.

Tammy M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey C. le

Évaluation :

Have more 10 foot box trucks available. These being inaccessible makes the cost of a rental for longer trips skyrocket just based on fuel cost. I would think everyone involved with Uhaul would want the most efficient vehicles on the road.

mark S. le

Évaluation :

mostly everything was great, one complaint is that the rental period on the auto transport was preset for 4 days and I didn't need it for that long.

Gary B. le

Évaluation :

A little more comfortable chair in the waiting area. Everything was great.

Mark C. le

Évaluation :

Customer service was awful. The owner was rude and not helpful. I tried to get a truck at a location closer to me, but they were out of stock. So I had to drive 20 extra miles to pick up and return rental, 40 total miles added to my bill. I asked the owner if he could adjust the mileage a little to offset my extra travel, and he said absolutely not, “we don’t do that here”. He was very rude and non personable, and does not understand customer service. The mileage is a rip-off, and I will never be return. I will tell everyone know not to visit, especially the Kingston pk store. I did not want anything special favors, just do the right thing by the customer. I spent over $100 on a pickup for 1 day, just making 2 trips hauling furniture. This is ridiculous. Thanks Mark Cruze

Stephen W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joseph R. le

Évaluation :

Friendly service!

Chandler S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gregory S. le

Évaluation :

This is the most courteous place I have ever gone to rent or obtain anything would highly recommend this to anyone

Michael M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Yvette W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stephen W. le

Évaluation :

Very helpful staff

Nicholas P. le

Évaluation :

Excellent service!

PAUL Y. le

Évaluation :

everything great!!

William H. le

Évaluation :

Was honestly surprised at how clean the vehicle was, from cabin to bed. Vehicle ran great. The ONLY complaint I might have is that the steering was a little loose, but that is just more loose than I was used to

shyanda B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Teresa W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan A. le

Évaluation :

Everything went smoothly, excellent customer services.

Kenneth S. le

Évaluation :

My wife and I always use Uhaul for whatever we need to move to another location. The low beds and great equipment are just a couple of the many reasons we use Uhaul..

Vontrail R. le

Évaluation :

Terrible service I took a picture of the gas meter to show it was not at half a tank like the uhaul dealer said. I showed them the picture upon returning the equipment and they still charged me 32 dollars for fuel. Also they had the wrong reservation after canceling it the.mn overdrew my account $177

Michael M. le

Évaluation :

Nothing.

Harold C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ronald M. le

Évaluation :

Le client n'a pas laissé de commentaire.

James O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Terry A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ivan M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Paul B. le

Évaluation :

Why is there equipment (pads and dolly) in the back of the truck when you didn’t ask to use it...yet they’ll charge you if you move it? It takes up valuable packing space and makes an already tough job tougher. How did my $29.99 1 day rental end up being $80 after fees, tax, etc. it s highway robbery.

Alfred C. le

Évaluation :

Le client n'a pas laissé de commentaire.