Évaluations des clients U-Haul of West Town

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of West Town

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

James B. le

Évaluation :

I observed that your employees were very courteous & professional to all customers including myself. Thank you 😊

Lennie R. le

Évaluation :

Whole experience was easy. Thanks.

Johanna P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ricky S. le

Évaluation :

Le client n'a pas laissé de commentaire.

John B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Wade B. le

Évaluation :

That is one more well-oiled operation! The staff was polite and efficient. I never seen so many U-haul trucks and trailers at one time.

Sharon P. le

Évaluation :

Le client n'a pas laissé de commentaire.

John B. le

Évaluation :

Keep it up! Very affordable! The staff were very professional and not overly spoken, which is usually (in the southern cutler considered rude) considered rude around this location. No small talk and right to business. “Moving day is every day in hell, and it takes about a week of stress until that day arrives”, Someone once told me. I had a million things on my mind to have a move that was as smooth as I could make my local transition. I had to change my pickup date probably four times, and this location had the availability and patience to deal with my needs. I was in and out of the store front/lot with my requested twenty foot truck in less than ten minutes just after this location opened for business. The equipment was in excellent shape, and the return procedure was painless. The dolly provided with the truck did most of the work, to be honest. I highly recommend anyone locally moving to use this provider if geographically convenient. Keep it up!

Emmanuel A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Leigh M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Susan B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rex I. le

Évaluation :

Excellent service in the store, and excellent follow-up service as always at this location!

Brandon W. le

Évaluation :

The only issue I had was with give movers hired through your website. They were an hour late, took a 45 minute break, left a fairly large amount unpacked (resulting in multiple trips to va & tn, back & forth) & they stole a $70 bushnell flashlight from me.

JOHN DARBY K. le

Évaluation :

Le client n'a pas laissé de commentaire.

timothy J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Randolph S. le

Évaluation :

Let customers know that a 10 foot truck does not have a ramp and that in addition to mileage charge, there is a fuel charge.

Michael B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey C. le

Évaluation :

The truck had what I thought was very high mileage. Two times in a row that I have gotten less than ideal vehicles from this location.

Jon L. le

Évaluation :

Shelby & the crew at this location were super, efficient, and helpful. Was well served by them. Recommend them to anyone who needs to rent trucks or vans.

Margaret H. le

Évaluation :

There was supposed to be blankets in the truck in there wasn’t

Timothy B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard D. le

Évaluation :

Le client n'a pas laissé de commentaire.

PATRICK L. le

Évaluation :

Very knowledgeable and helpful.

tom H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Janet S. le

Évaluation :

I will only ever use the U-Haul locations and not these used car dealerships that have limited equipment. The Knoxville dealer was perfect. Staff was helpful and super fast. It was so much better dropping off here than where I had to pick up. Great location!!!

Jennifer M. le

Évaluation :

Truck smelled like smoke and the gas guage was wrong by a quarter.

Anastasia H. le

Évaluation :

Le client n'a pas laissé de commentaire.

velvet R. le

Évaluation :

Everything went perfectly!

GHASAN A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Barbara G. le

Évaluation :

Very easy to wok with!!!

Rhiannon P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Charles T. le

Évaluation :

The previous renter was a smoker and had left ashes in the cup holder. I understand that it is practically impossible to monitor everyone that rents equipment, but I am not a smoker and the smell was very apparent to me. Other than that everything was great. The staff was courteous and very helpful. I would definitely use U Haul again. Thanks

James L. le

Évaluation :

The person that waited on us did a great job.

christopher G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Theresa U. le

Évaluation :

Le client n'a pas laissé de commentaire.

Anthony D. le

Évaluation :

Staff was very quick and helpful. Stood out from other rental companies.

Patrick F. le

Évaluation :

Who turned Uhaul upside down? This was a far cry from the lousy company you used to be....... Congeatulations!

Autumn F. le

Évaluation :

Le client n'a pas laissé de commentaire.

William M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Julian V. le

Évaluation :

Maybe more than 2 people working on a Saturday morning . Great service but people like me were trying to get in and out and it didn’t happen .

Beshoy S. le

Évaluation :

Everything was very smooth and everyone was very helpful

Rande S. le

Évaluation :

I think I was overcharged. I paid over $100 and I only went approximately 20 miles round trip

Sherry M. le

Évaluation :

I was told that I had to return by 1pm , yet my contract said 7pm . Manager was an absolute rude and lying jerk ....

Kyle Z. le

Évaluation :

My problems were with the phone reps and whoever handled my online reservation. The truck was fine. The after hours pick up was a total disaster. It took 3 days to finally get a truck. The original paid order had to be cancelled and a new order was placed and paid for. They charged my account for the first truck and held that money for 5 days. It was the worst move ever because uhaul didn't know how to resolve my issue. Arrived at new location 3 days late.

Tammie S. le

Évaluation :

I don't believe the mileage meter is correct but I have nothing to compare it too.

Teresa C. le

Évaluation :

Nothing I was satisfied

glenn L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Darrell S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lisa J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stephen O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Barbara Y. le

Évaluation :

Le client n'a pas laissé de commentaire.

James O. le

Évaluation :

I made the reservation a week in advance for the truck and an appliance dolly. When I arrived at the location I was told they did not have an appliance dolly for me. This upset me because I had made the reservation so far in advance and there was no attempt to contact me before hand to let me know that the equipment not being available. The staff at the facility, which I’ve worked with before, were very friendly and tried to be helpful. However excuses about people stealing their equipment and things not being brought back did not help me move my appliances. I asked them not to charge me for the appliance dolly and to give me a utility dolly for free as compensation. They did that. I also had to spend $15 at a store to get the wraparound straps for the appliances, which was an extra cost I did not plan to incur. When I checked out on the mobile app I did notice that in the utility dolly had been charged to me. But I hope that will be fixed before the final bill is tallied. Otherwise I’ve always had great customer service at U-Haul.

John E. le

Évaluation :

I had a night dropoff.

MATTHEW G. le

Évaluation :

My issue is that there was no assigned drop off location. When I picked up my trailer I gave the exact address for the location to drop off and also told her I would be dropping off today, Sunday, 12/1/2019. Being no assigned drop off location meant having to stand at the drop off location for over 1 hour while calling U-Haul multiple times until someone was able to assign the location. A massive waste of my time, after traveling for 12 hours and unloading the trailer. I am requesting a partial refund for my time. This was ridiculous, and such an easy (and expected) step that was just ignored.

Constance C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thelma N. le

Évaluation :

Clean. Not crowded. Store hours up till 7 pm on a weeknight which was very useful.

clifford B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ryan W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey H. le

Évaluation :

Le client n'a pas laissé de commentaire.

matthew P. le

Évaluation :

Unlimited mileage

Terry C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Alan W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Anthony C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Harry W. le

Évaluation :

Cody is always amazing to interact with

Ramond L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Charlynn O. le

Évaluation :

Great

Kaylon P. le

Évaluation :

Moving helpers from Git N Go were very polite and were extremely hard working fellas. They stayed on until the job was done and worked very hard, was very pleased with their performance.

Debra M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Katrina F. le

Évaluation :

hire employees that are friendly and helpful. Not saying all of the employees are bad, but the two that I encountered weren’t so great.

GREGG D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Arthur C. le

Évaluation :

No changes needed. This is a smooth operation.

Molly R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thomas O. le

Évaluation :

Ordered a 10ft truck due to the space restrictions in my area. Was given a 15 ft truck so had to street park and carry all furniture an extra 100ft per trip.

Jason W. le

Évaluation :

Really great service.

Wilson R. le

Évaluation :

Le client n'a pas laissé de commentaire.

JOHN B. le

Évaluation :

Good service

Amy M. le

Évaluation :

Le client n'a pas laissé de commentaire.

William S. le

Évaluation :

Just please be more congenial bringing back 30-40 minutes late due to heavy traffic in your locations . Thanks William Sherrod - commited customer

Adriana D. le

Évaluation :

Le client n'a pas laissé de commentaire.

wayne N. le

Évaluation :

Le client n'a pas laissé de commentaire.

John F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Bruce W. le

Évaluation :

Employee helped with online check in

BOBBY K. le

Évaluation :

You all did a great Job..

haley B. le

Évaluation :

Knoxville location was fine. Truck had no heat.

Robert M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Eli S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joseph W. le

Évaluation :

These guys and ladies are always above and beyond!

Michael M. le

Évaluation :

Customer service was excellent on pick-up and drop off. Trailer had a misaligned holding pin that was difficult to remove.

bryan H. le

Évaluation :

Le client n'a pas laissé de commentaire.

barbara H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Matthew S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Leo H. le

Évaluation :

One of the guys that checked the truck put down that the was full. I told him That I filled the truck do I get credit for that he said well I can't doing anything for you. He told me that that's the way it was I said no and I showed him my paper he said there's nothing that I can do

Gabriel W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Austin F. le

Évaluation :

Everything was really good

Trey D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Victoria B. le

Évaluation :

Le client n'a pas laissé de commentaire.

steve B. le

Évaluation :

Quicker customer service!!

Bryon C. le

Évaluation :

The staff at this location was very helpful they transferred a reservation for me where the neighborhood dealer was closed so I could get a trailer for a much needed drive to Washington DC

Brian E. le

Évaluation :

The staff at this location is great; always nice and helpful. The first trailer I was given had weather cracked tires that were extremely chopped. The second trail had new tires, but was dirtier than I expected. It had a large nasty stain on the front wall.

michael G. le

Évaluation :

the store and grounds were great. the trucks and vans were great. the manager on the other hand, not great. He was upset that I didn't arrive at my pick up time. no excitement, not happiness that I was using uhaul. If I needed another truck to rent, I would look for a different location if possible. I'm also very unhappy with the app that I NEEDED to use to return to save $20. I didn't want to got that direction to start, I wanted to have an Interaction with a person. When I used the app to return it is "easy" to move through however, it is very time consuming to need to upload pictures inside and out from various angles. The app also has no way to contact you or the location directly. I couldn't get a receipt from the app. Thanks