Customer Reviews for U-Haul Storage of East Town

790 évaluations

4110 E Sprague Ave   Spokane, WA 99202

(509) 590-4101

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(509) 590-4101

4110 E Sprague Ave
Spokane, WA 99202

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE T. 
Évaluation :
4

Had a great check in experience. However, I did have to go back to get my emailed receipt. They messed up in the system. They said I would get a 25 $VIP credit for the mess up and the wait time emailed to me. Still waiting for the email with the 25 $VIP credit. Guess I will have to go there again to get this. Overall, an average experience but I will use U-Haul again.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
2

I was charged 2 x what I was supposed to be . And couldn't reach a human to work it out.

NORA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth T. 
Évaluation :
5

Great experience.

Barbara Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joanna A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN F. 
Évaluation :
3

Too busy for personal to keep up

STEVEN EUGENE T. 
Évaluation :
4

He was extremely helpful with expediting my UHaul truck. Also he was very progressional, patient and calm despite there being a huge line up and he was the only representative available. I gave this experience 4 stars only because this location did not have the appropriate number of staff for the day. I got my truck almost 35-40 minutes after my scheduled pick up time despite arriving 15 minutes early.

RACHEL J. 
Évaluation :
1

U-Haul stated uboxes would be delivered Sunday and they did not show up for 2 more days and only delivered 2/3 of my boxes. U-Haul stated they would pickup boxes Saturday and they again did not show up and are refusing to pick them up in a timely manner. They stated they called me and because I didn't call back, they keep cancelling my appointments, my phone records show nothing.

Christopher H. 
Évaluation :
5

Very nice gentlemen upon drop off.

Teresa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD R. 
Évaluation :
5

No comments.

VERNON DOUGLAS L. 
Évaluation :
3

The associate renting the equipment was not respectful and was blatantly ignorant in the process.

FREDRICK M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY J. 
Évaluation :
3

Overall mechanical condition of the trailer was good, some (expected) external damage evident. As far as the cleanliness, I needed to scrub and disinfect the inside because of the evidence of blood. You may wish to counsel your agents to, at least, elevate (for drainage) the nose of your trailers and hose the insides out. Overall, if I didn't need to clean the interior, the experience would have received a five star rating.

JOHN C. 
Évaluation :
2

i Have never been more disappointed in my life. I can only think of one time that pickup was made on time. Delivery was horrible. The female scheduler was rude.The covers on the containers were non-existent, even during a time of rain. I had to go buy tarps to cover nine U-BOXES! I cannot blame the people working for U-HAUL. I understand that U-HAUL is not hiring enough people. I would never recommend moving with U-HAUL! I feel that I was "taken on a ride" financially.

Deane P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
1

2 seperate agents assured me I would not be charged an extra day for my equipment when we discovered the original agen screwed up my contract. But a few hours after I dropped off my equipment i recieved receipts indicating I was indeed charged an extra day. I am now on an aprox 20min hold to speak to an agent to have these charges reversed.

TRAVIS S. 
Évaluation :
3

Slooooooow

Jud C. 
Évaluation :
2

My recent rental with Uhaul was less than ideal. The vehicle itself was in relatively good condition, aside from the broken side mirror (the mirror would not stay in place). I did tell the employee at the end of the day about it, and she seemed to take it seriously and apologized profusely. I was frustrated because when booking I took the time to figure out which, of the many locations, was most convenient (and the fewest miles away). I booked without a problem but then when I got a confirmation text a few days later the address was completely different. I didn't mind going to a different location, but would have preferred some communication about the switch. Also, when I called to confirm the switch, after being on hold for ten minutes someone in Sales picked up, and told me that he would put me through to someone who could help-he transferred me to a line where the wait time was approx 18 minutes. I did not wait. Then when we got to the store, there was only one employee working and we waited 45 minutes to pick up our truck. I was frustrated because I was still told that the truck had to be back at the original end time, despite waiting almost an hour to actually pick up the truck. Everything worked out in the end, but there were quite a few small things that made this rental more compilated than it should have been.

Emma D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY D. 
Évaluation :
5

Can't improve everything was great!!!!

PATRICIA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUD C. 
Évaluation :
5

Mileage charge and gas tank level charge need to be delineated.

Curt M. 
Évaluation :
4

Good people. Convenient location.

Scotty W. 
Évaluation :
5

When I first made the reservation online at the end it said 'due at the time of pick up 40,95 $' when I got there they wanted 109 $for the rental and fees and what not. Which is fine that they wanted the full amount but because of what my printable receipt/reservation said I was short of money and had to leave and come back. I think you should improve your online information so this doesn't happen again. I even have pics to back up what I'm saying and I was very upset that your website said something COMPLETELY DIFFERENT about the amount then the location did. I wanna make it clear that the location, rental, personal was all fine and great. But the difference in the price was a pain in the ass and gave me MISLEADING INFORMATION... Thanks for your time..

SIERRA M. 
Évaluation :
1

The one employee I had on Saturday was very rude and not professional. She was very rude and very unprofessional.

Robert M. 
Évaluation :
5

Not sending us 10 miles away to the Northside of town. We cancelled our trailer rental and went here for a truck rental. I asked if all the trailers sitting in their yard were rented. He told me no so I end up renting a trailer from here . Next time I won't belive national when they tell me they don't have rental available here. I'll go direct to the lot

KRISTOPHER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vernon P. 
Évaluation :
5

The office was overwhelmed with customers s d there were two young females working the desks. They maintained their composure, were highly personable, and smart. Proud of both of them and proud that uhaul employs such amazing individuals. They were both young, but obviously mature for their age. Nice job!!

SARA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRYL J. 
Évaluation :
5

This location in Spokane, Washington. Was so helpful and patient with me . Found me a truck and trailer, with no warning, on a friday . ? ! I was able to buy my dream car . All with a smile .! !

CHRISTOPHER J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LACY D. 
Évaluation :
1

I waited 20 minutes alone in the building and there was 0 staff in sight. I was very displeased with the level of professionalism, knowledge, and help from staff.

LACY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

G B. 
Évaluation :
3

Dropped off trailer on time and was supposed to get an email confirmation and didn't, they called and said I didn't drop it off. Had to go back the next morning and physically find the trailer and show it to them. Customer service sucked big time! Hope I never have to use them again!!!

Christopher T. 
Évaluation :
5

The place was busy and they seemed under staffed which seems to be the norm these days. That being said, the employees got it done and were very gracious.

JOSEPH K. 
Évaluation :
5

none

douglas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara S. 
Évaluation :
4

My rental van was not there when I arrived. I appreciated that the U-Haul rep was cool, calm, collected and reassuring! It turned out that my cargo van was less than a block away but waiting for the train to pass.😀 When I returned vehicle, the check in person had me go through all the equipment to see that everything was working. I've been renting vehicles for decades and have never had to do that.?!

Barbara E. 
Évaluation :
4

Pleasant experience

ANDREW L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

Was treated very well, employees were very professional

JAMES R. 
Évaluation :
5

Keep up the good work

James N. 
Évaluation :
3

A sign outside said wait in your vehicle for attendant but we had to go inside after 10 minutes to get the attendant who was sitting behind their desk not paying attention.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas B. 
Évaluation :
3

Trailer had mechanical issues (lights) that didn't all work

Chris T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth W. 
Évaluation :
5

Nothing. Lisa and her co-workers were fantastic.

Jason R. 
Évaluation :
5

Thomas at the Valley location went above and beyond to help me with my truck rental. It was easy and stress free and I really appreciated that he stayed with me when some creepy guys descended on the parking lot. It was very much appreciated. The General Manager at the same location was very friendly and helpful with my return. She made returning easy! I will be going to this location for all of my future UHaul needs!

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE G. 
Évaluation :
5

The guy who helped me out was very accommodating, and definitely earned my return business.

KEVIN N. 
Évaluation :
5

Doing a good job. Keep it up.

Rick C. 
Évaluation :
5

Easy pickup and return. Will use this location again; have had problems at other locations.

Paul C. 
Évaluation :
5

Thomas was great. Quick efficient service and friendly demeanor went a long way after a busy weekend of moving. Love Uhaul

RONALD C. 
Évaluation :
5

Good service but it's cost more than what it's worth

THIKRA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ted E. 
Évaluation :
1

My rental was not at facility I booked at. No notification was given. Referred to another uhaul across town who also did not have vans, was rented a moving truck instead which was not appropriate for items I needed to move. Gentleman at second branch was very kind and helpful. First rep sunset location not so much.

Maria C. 
Évaluation :
5

My online confirmation and reservation did not transfer over correctly in the system and even though I arrived with no appointment on their books and equipment the guys worked really hard to pull it together and get my trailer hitch installed.

Tina G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Berne I. 
Évaluation :
5

G

ANTHONY A. 
Évaluation :
5

The staff were helpful and when the rental had to be extended another day they just took care of it. I would definitely do business with them again.

LYNETTE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffray R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK L. 
Évaluation :
5

Lisa and the rest of her staff went above and beyond to help me out with my truck rental.

DAVID N. 
Évaluation :
5

We first signed up online for another location and it was stated they didn't have the right equipment, but when I went there in person and later in the day they had the equipment. We were lucky that the sprague location was able to take the change at the last minute but wonder why when the other location had equipment and Sprague was running short.

Marijke F. 
Évaluation :
2

We stood there for a long time no one said hello to acknowledge we were there. When I finally moved to another line then they started asking us questions.

MICHAEL K. 
Évaluation :
1

I reserved two weeks in advance for a car trailer on the south hill.. Checked in the day prior called the day of and last minute for sent to airway heights to pick up the trailer.. They had no idea nor was the guy even a uhaul employee.. Got sent to the east Sprague location and when I could finally get the three employees off of they're cell phones and social media to get a trailer they were rude disrespectful and quit frankly the young guy working was an ass hole and told me I couldn't have a trailer because I didn't rent from his location!! The manager came over and after an exhausting process rented me a trailer that had no straps and was bent to shit! This made me almost two hours late for my vehicle pickup! If it wasn't for jodys customer service from the south hill store I would've launched multiple complaints and blasted uhaul all over the internet! Hopefully I don't have to rent again! Get your shit together!

Simeon S. 
Évaluation :
4

Uhaul Central was not too helpful. I had to reschedule for a day later than originally reserved and they apparently were great: took all of a minute. But they changed the location on me without telling me. I discovered this as I was putting the address into my GPS. Not a happy start. My truck also had a bit less than 7/8 of a tank -- which almost instantly was 3/4 after 5 miles of driving (and then stayed there). The corporate calculation: 4 gallons of gas. I was not counting on this so paid for all of this at their 5 $rate. My bad - I should have made them start it at 3/4.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEFANIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jocelyn S. 
Évaluation :
1

Very rude management threatens my freedom

Sonny E. 
Évaluation :
5

There should be ramps available for 10-foot trucks.

terence V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jocelyn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON B. 
Évaluation :
5

When I called to find out where to deliver my one-way rental I was told the E. Sprague location in Spokane, Wa. Unfortunately there are THREE E. Sprague locations and I had to go to ALL three before landing on the correct one. You'd think a "big" operation like U-haul could direct me to a precise location the first time!

TODD W. 
Évaluation :
5

Manager was incredibly helpful and very much dedicated to customer service. I was super impressed by the professionalism. Will definitely return, and recommend to friends.

Shereen S. 
Évaluation :
5

Thomas (?), and Lisa (?), were fantastic. The cold bottled water there gave my wife and I were greatly appreciated on the very hot day.

James R. 
Évaluation :
4

nothing. check in was great and quick

dave L. 
Évaluation :
5

Very easy to drop off the truck and trailer

John P. 
Évaluation :
5

Best customer service at drop off I had through the whole experience!!

Jamie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA P. 
Évaluation :
5

We let them about exposure wire and they say that not safety for taking out on the road.

Jackie B. 
Évaluation :
1

Personnel were rude, and clearly did not care about customers, the truck or their job.

Gina L. 
Évaluation :
4

Ensure equipment is not severely damaged.

HERGEN E. 
Non les évaluations ont été soumises pour cet établissement.

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