Not charge a customer for an extra day. I really didn't appreciate having to call to correct the mistake. Made me think of not using this company again... Also tell other people about this mistake....WARD A.
Trailer Rental & Towing in Spokane, WA at U-Haul Storage of East Town
Pour nous contacter
Spokane, WA 99202
Services dans cet établissement :
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 4/14/2021 - 12/31/2021: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
One-Way and In-Town Local Rentals in Spokane, WA 99202
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Évaluations des clients
- 0.0 Average Customer Rating
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Our experience with U-Haul was an absolute nightmare. We arrived in the morning to pickup our truck, but when ready to drive off it didn't start. The employees realized that the catalytic converter had been stolen from it overnight, and after the other trucks on site were checked, it was the same problem with them. The two women employees stated that often happens due to being in a bad area. I asked them if they knew this was a ongoing problem then why didn't they check the vehicles in the morning to make sure they were in working condition when customers were coming to rent a truck. Before they knew the catalytic converter was stolen off the truck, they had already charged me for the rental, but then reversed the charges. They gave us an address for another U-Haul store to pickup another truck, but now that the charges had already been taken out of my bank account, and the charges take approximately 3 days to go back into my account, I now didn't have enough money left in my account to rent another truck. That left me with the problem of having to find someone to borrow the money from which was somewhat humiliating and hard to do. It took awhile for the employees at the U-Haul store to find us another vehicle and gave us the choice to drive to Post Falls, Idaho, or in north Spokane, which we chose because it was closer and we already had people at our apartment waiting to help load the truck. When we arrived home with the truck we noticed that it wasn't clean inside but by that time we had no choice but to clean it ourselves before loading it. After spending hours loading the rental truck, we still had to return to the main store to pick up a rental trailer, but after being delayed so long, we had to wait until the next day to get it. When my husband returned to the main store the next day to get the trailer, the worker there asked him to turn on the windshield wipers because he was going to spray down the window to clean it. My husband turned on the wipers but discovered they weren't working. so he drove the truck and trailer home at the advise of U-Haul, and U-Haul then contacted roadside assistance to come to our location to fix the wipers. The worker spent most of that day working on the wipers but still wasn't able to get them to work. We already had hotel reservations in Boise, Idaho to spend the night there but being we were still stuck in Spokane awaiting for the wipers to get fixed, we were forced to spend $266.49 on a hotel room, but were still charged $97.63 for the Boise hotel room that we were were unable to cancel due to the late notice.. The next morning roadside assistance sent out another worker to check on the wipers, but after 3 or 4 hours, we were advised that the truck needed to be driven to a shop approximately 20 miles away so they could work on it there. With each delay, we kept being told that it would be fixed in about an hour or so. After driving the truck and our own vehicle down to their shop, we waited approximately 4-5 hours while they worked on the wipers. Finally we were told the wipers were fixed and we were able to head out of town. It was already 6:00-6:30 before we left Spokane and starting to get dark, so we were only able to drive for approximately 3 hours and find a place to spend the night. This whole process of having to delay our trip caused us to have to drive the next day for over 8 hours so we wouldn't miss our next reservation in Salt Lake City, Utah. The stress of having to drive under pressure of making our deadline to each city caused us all much stress and it wasn't the fun trip we had planned for. When we first rented the truck the person at the rental company, said the truck had a bad exhaust leak, plus my husband said that the truck was not getting very good gas millage. And when we returned the truck to the U-Haul company, the worker there started it up and commented that "this truck needed to be fixed and that they couldn't rent in out in that condition". Yet we were given that truck to drive from Spokane, WA to Las Vegas, NV. I'm just glad we all made it safely to our destination. I will NEVER do anymore business with U-Haul, as this fun trip that we had planned for a long time, turned into a nightmare with all the waiting we had to do and all the delays. And I expect to get compensated for the extra money we had to spend on hotels and other costs we hadn't planned on.JUDITH B.
All the staff who helped me (Dave, Jordan, and one guy who's name I didn't get) were very friendly and knowledgeable.JERALD R.
Keep doing what you're doing. This location provided timely service and excellent customer service. Every employee I interacted with showed a high level of commitment.WILLIAM GLEN E.
The guys were awesome and funny I loved itZACHARY JAMES D.
Had to go long ways to locate a truckDEBRA T.
The crew did a great job all around. They made me feel welcome and comfortable with my first-time trailer rental. Only thing I didn't like was the weird screw-on trailer hitch with no apparent way to padlock it onto my car overnight for security.ENID ELLEN E.
The gal was very fast and efficient even though she was very busy.CHARITY M W.
Great team at this store and continue to use this store for all my needs.MARILYN ANN B.
The young lady (Cassidy) was most helpful and very personable as was the woman on the phone and the young Samoan gentleman who hooked up the trailer. Good people, all! Thank you!MICHAEL NILSSON M.
Spencer was very helpful and did an excellent job.THEODORE PAUL P.
Everything was just fine! Equipment was clean and well maintained, UHAUL employee was friendly, efficient, and made the whole process easy!JOHN R.
not sureStephen S.
My complete experience was great. From pick-up to drop-off everything was what I had hoped for.MATTHEW W.
My daughter picked up her first trailer and they where very gracious with her and hooked up everything so I wouldn't have to worryjamie C.
Gerallood ovDennis S.
Great customer service from Spencer. Overall good rental experience.BETHANY G.
The young woman who checked me in and out was extremely pleasant.ANITA M.
I was put on hold all togethet over 3 hoursCHERYL K.
I don't feel there is anything that U-Haul can do to make my rental experience any better. Both Spenser and Cassidy were beyond professional, which is so great to see in younger employees. My wife and I always appreciate courteous and knowledgeable people and both of these workers made us feel that we were in good hands. Our little business is growing and we look forward to our next rental!DOUGLAS R.
Everyone was great, knowledgeable, and thoughtful.MARILYN ANN B.
The worst customer service from Amber Ramos and her co worker by the time i went there to rent a truck . On the other hand Aaron Maxwell customer service was great by the time i return the truck . An employee who has Such kind of unhealthy mind hurt the comunity and also for u-haul company .Kalkidan K.
The staff were very nice. We gave our zip code like four times and it was still inputted incorrectly. We were given a number to call to change the drop off. At first that number did not work but finally we were able to connect with a u haul person to move the drop off from 100 miles away to just a 1/2 mile. I was skeptical at first but, all worked out! The Sprague location is huge.JAMES T.
The staff was friendly, fast and quite knowledgeable. This is a rarity that is fast disappearing from the service sector of all industries !!!JERRY K.
We were concerned that when I arrived in office, a staff member approached me without a mask. I asked her to put a mask on and reminded her of the state policy and the U-HAUL posted policy. She turned and walked into the warehouse area without saying a word. The gentleman that waited on me wore a mask, and was helpful and efficient. I believe his name was Jacob. Perhaps its time for more staff training. The day before, I was in your office, and 3 out of 4 staff were unmasked. One of them put a mask on to come to greet meet. This was indoors. You are out of compliance for WA state mask requirements.gary V.