Double charged meJoshua S.
Customer Reviews for U-Haul Storage of East Town
Pour nous contacter
Spokane, WA 99202
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Tim K.
Le client n'a pas laissé de commentaire.Kimberly W.
Le client n'a pas laissé de commentaire.Earnest W.
For me it would have been improved to provide a tow dolly at more locations, so I didn't have to drive an hour and ten minutes to pick it up and to return it. With my time and fuel combined, that's over $100 added to the rental cost, and the rental was only $71 All and all, your employees are top notch! Thank you AlanAlan J.
This was a great experience, thank you.Stan J.
Le client n'a pas laissé de commentaire.karlee K.
Didn't catch her name but she took my keys, asked how it was and I let her know about the smoke smell. She checked it out but that was about it. Quick and easy return.EDUARDO H.
Ride was very rough, 26' haulertrevor V.
Le client n'a pas laissé de commentaire.Adam M.
Had a great experience at this storage facility. Thank you very much to allmichael f. | Expérience générale
Drop off was fast, efficient, and staff was friendly.Levi O.
Le client n'a pas laissé de commentaire.Anna T.
Le client n'a pas laissé de commentaire.David P.
The only reason I wouldn't recommend the location is the lady who helped us out. Her customer service skills were horrible. In the middle of pulling up our reservation she decided to carry a non work related concerns with her coworker and then when we asked if we could leave the our car in the customer parking she was very rude and kept trying to dismiss us by saying you can leave it wherever we aren't responsible. She said this numerous times and then finally her coworker responded with it was fine to leave in any space marked customer and we wouldn't have a problem for the time (4 hours) we were using the truck. I wasn't asking who was responsible. I was asking if we had to drive our car back or if we could leave it without being towed or something. She was incredibly rude and because of that I would drive to a further location for serviceEmerson H.
Truck did not have rented equipment pre loaded. Less than a half tank of gas in the truck at pickup, but receiving staff wanted to charge me for a full tank of gas at drop off, despite having only put 15 miles on the odometer. Not a great experience.Michael B.
Le client n'a pas laissé de commentaire.Jeremiah G.
they were great with great serviceraylene G.
Le client n'a pas laissé de commentaire.MARK D.
Spencer was awesome. I thought I would have to wait a long time not having a reservation, but it was super fast.Scott P.
Le client n'a pas laissé de commentaire.kristy L.
When I went to fuel the truck up it became apparrant that there was a fuel leak in the fuel tank, as gas poured onto the grouand at the gas station. Seeing that the fuel ws not hitting anything like the muffleer I drove it to the location about 3 miles to return. I was charged for 42 miles but put almost 13 gallons of fuel in the tank to get it back to the fuel mark. Vehicle appears to have gotten about 3 miles to the gallon. I don't know exactly how much fuel came out of the leak but honestly I would have thought I would be compensated for driving a potenial bomb.Kenneth H.
Shorted me 1/4 tank of gas because of a faulty fuel gagePhil W.
Young lady at the desk was wonderfulPAUL D.
Less time limits on vehicle rentals, otherwise a great service!Omar G.
The staff did everything to make sure my pickup went smoothlyRussell W.
Staff good, new employee seemed a little overwhelmed. All rentals had less than 1/2 a tank of gas one had only 1/4. One rental was not checked out by employee and found the cargo area padlocked when I arrived at my location. I had to go to Home Depot and purchase a $35 bolt cutter to cut the padlock off so I could use the truck. All the while the movers I had employed for $200 an hour were sitting with nothing to do until I got the padlock off. Wouldn't recommend this location. Should have received some type of compensation for the lack of training.Bradley D.
Great customer service!!!!Bradford D.
Le client n'a pas laissé de commentaire.John R.
The only issue we had was that the A/C didn't work at all when the truck was under a load, i.e. going up a pass. We were not fully loaded, so it wasn't like it had to work super hard. It was a hot trip to WY. Glad we didn't have to travel any further.Arlene H.
Le client n'a pas laissé de commentaire.Gregory W.
Our reservation was for pick up in Hayden ID. Unfortunately, the equipment was not there and we were sent to Spokane,WA to get it. This was inconvenient , time consuming and costly due to the extra gas cost. We are extremely disappointed with the lack of commitment to professionalism.Randy F.
The assistant manager went above and beyond to help us out in a semi-emergency situation to get our uhual storage unit ready for us, got me set up over the phone and located my existing account. I forgot to shut the storage door before we were locked out and she had to save us again. Amazing! So happy we some how ended up here 殺Anna H. | Premières impressions
The person who helped me was not very friendly. I had to wait 10 minutes for her to finish talking on the phone with her friend just to drop off the keys to the truck. Will not be going to this location againSomsackda V.
We were in need of a storage unit that night.... In the office and crew were very helpful and courteous and friendly. Once again thank you from Mike Foster and my hairless dog Nr. Harry Pottermichael f. | Premières impressions
Le client n'a pas laissé de commentaire.NINA S.
Nothing. It was great. The trailer worked really well, was reasonably priced, and the manager was particularly good to work with. If the occasion arises, I will definitely refer friends and acquaintances to your location.KAREN D.
Le client n'a pas laissé de commentaire.Jordan T.
Le client n'a pas laissé de commentaire.Ricardo U.
Everyone was polite, competent, helpful and the trailer and the store were very clean. Service et produit excellents!MARK K.
The first location we attempted to drop off was useless. We found an alternative that was better.David R.
Le client n'a pas laissé de commentaire.Connor H.
Very Pleased!cary K.
Le client n'a pas laissé de commentaire.Aimee S.
The staff is marvelous!Malea M. | Premières impressions
Super friendly staff and great service. 5 stars!Rachel K.
Le client n'a pas laissé de commentaire.Marcia R.
Le client n'a pas laissé de commentaire.Mohanad L.
Great job in the rental sideGeorge C.
Le client n'a pas laissé de commentaire.Norman R.
Very helpful, honest and friendly staff.Rodney D.
When I got my Uhaul it was not washed covered in bug guts and it was dusty and footprints inside. I drove about 10 min away and started hearing a rattle from the back and I went to pull down the visor and it fell in my lap I brought back the Uhaul to the place where I got it and a different worker then originally helping me said she knew about the problems and it was fine and to keep driving it for my Allotted time. When I went to bring it back a different worker tried to blame me for those issues that were there previously. I didn't like how this was handled no communication and not very cleanRiley S.
There was no one around to answer questions. People living out of their storage roomsGeorge C. | Online Move In
I reserved equipment at another location, they didn't have the equipment and sent to the location that did. The problem was they sent me to the wrong location. When I picked up the equipment, the UHaul employee did not hook the auto hauler trailer up correctly. I discovered this when I tried to drive my vehicle onto the trailer and it detached from the tow hitch and swung up in the air. Luckily no one was injured. The employees were not very helpful and borderline rude. One of the employees was on her phone and we had to wait for her to finish playing on it to get help. She also kept checking the phone during our rental process.Kristina A.
Full disclosure- THIS WAS NOT THE STAFF'S FAULT. Rather than trying to blame the little guy, it'd serve corporate well to take some accountability. Had an 8am for a 6x12 trailer and arrived 15 mins prior. Location A (an indirect retailer) sent me to location B. Got to location B ten minutes later. Being a direct retailer, I was in their system, but apparently had been switched to another store unbeknownst to me. Location C was an additional ten minutes down the road. Arrived at location C. After fifteen minutes of waiting, I'd been informed that my 6x12 had a flat. Got a 5x8 instead just to get out of there. Fast forward to 1pm- We were done with the trailer, and came to return it. There was a line out the door at the front desk, with nary a person to help. I walked out into the bay and found the same 6x12 I'd wanted, having it's tire repaired. I found an attendant helping another customer and asked if I needed to fill out any paperwork. She informed me to just â€œunhook and drop it,â€ and I'd be good to go. The next day, I got a call from the same location- â€œAbout how much longer were you going to need that trailer for?â€ â€¦.Yeah. I'm never using UHaul again.Joseph M.
Yo. Everyone there is trained well knows what they are doing. It felt like I've been there a million times. Not inky did I get the help I knew I needed the manager helped on things I didn't know I needed. She was amazing. I lost her card and I'm bad with names but she went above the help I was expecting. Merci.Johnathan K.
Is anyone responsible for the outside cleanliness of the trucks? I've rented two trucks in the past month and each one's windows were incredibly dirty. The 2nd truck (the 26') was so bad that it made driving dangerous when pointing into the sun and especially at night. THERE WAS NO WASHER FLUID. Does anyone check the fluids? What else is not being checked (like brake fluid levels) and how safe are these trucks to drive. I have to seriously consider whether U-Haul will be my choice or not in the future.KEENE L.
Nice friendly staffLAWRENCE R.
I was given a truck that stunk. Unfortunately you didn't know it until the air conditioning had been running for a while. Then you were hit with a very musty, corn chip kind of smell. It's 2022 and trucks still don't have Bluetooth, are still horribly designed for comfort, and are still absolute garbage on gas consumption. The location was cool and folks were kind, but the truck sucked. The gear shift was obnoxiously difficult to move too. Every single time I have rented with U-Haul in the last 10 years it has always been a huge problem and being right on brand, this time was no different.Sacha-Renee S.
Le client n'a pas laissé de commentaire.Yvonne E. | Online Move In
I was charged double on a car hauler that I picked up at 6 pm and dropped at 8pm that some night. Stopped by the store and talked to a gal and she said she would have the manager call me back 4 days later no call so I called again and the manager was not their again. left my number with them for the 2nd time and waiting on the call back.David G.
Le client n'a pas laissé de commentaire.Kevin E.
The guy working was an idiot. Everything was an upsell.Zachary R.
The facility access times weren't convenient due to constructionTim T. | Premières impressions
I had the pleasure of being served by Spencer V. at pickup and drop-off! It was the absolute most efficient service I've ever received at a rental store!! I will make this my preferred location when I'm in Spokane!Diane F.
The truck had a broken canopy over the engine in the cab. I didn't notice it until the engine heated up and was blowing extremely hot air on my feets and legs to the point I couldn't push the accelerator. I called to let them know and Nicki didn't care. Just said oh. When I was picking up Nicki was more concerned with her new hair cut. She was showing her coworkers and manager photos while helping me. Unprofessional. I use this store once a month and it's frustrating.Christine W.
The guy who gave me my keys for the van I rented did not give me a lock I guess I should of had for drop off after hours. Because of this I was held up for almost 30 mins trying to find a drop box for the key and being on hold with 24-7 uhaul service too find out that there was no box and to lock the key in the van. This area is in a not so great part of town and as a single woman I was scared due to several homeless people roaming the parking lot and around the building while I was searching and waiting. The van as well was not completely clean. When I moved the steering wheel column there was food in between the column and the dashboard.Logan F.
The lady here was wonderful- very friendly and helpful. SO much better than when I was in Moscowâ€¦contemplated just using truck and trailerâ€¦so much easier with a uhaul! Saved us hours getting it done in one trip! Get a uhaul!Jennifer K.
When I made the reservation, I was told this was a drive up unit which it is not.Rosalilia G. | Premières impressions
Le client n'a pas laissé de commentaire.Erik G.
Le client n'a pas laissé de commentaire.Kristine L.
Le client n'a pas laissé de commentaire.Shawn R. | Premières impressions
New facility staff friendly Access to units i through one door and it is kind of a pain to keep putting in door code to gain access. Secured building but bad neighborhoodBRADLEY L. | Premières impressions
Le client n'a pas laissé de commentaire.KathreneM J.
The service and equipment I rented was excellentDawn S.
First, no one called to confirm my rental and the location that it would be at. I had to go to the pickup location assigned in the confirmation email to be told that they reassigned the location. Then, it was explained that if I needed to extend the rez, I could just call the location directly. I called 6 times and no one answered. The website states that I can extend on uhaul.com, which was false. It directed me to contact the location directly. I arrived at the location 18 minutes after closing and found 2 employees just locking up and asked if they had a drop box for the keys. They replied "no" and said they would wait for me to return with a full tank of gas and they would take my keys and I would return the truck online. They said they would wait because they were also borrowing one of the trucks and needed to get it ready. I returned 10 minutes later and they were gone and there was no where to drop the keys. I had to come back the next morning to leave the keys just past 7am and no one was at the counter to greet me and take the keys. I left them on the counter and walked out as I was already late for work. This was the absolute WORST experience with Uhaul. I will NEVER go back to the location at 4110 East Sprague in Spokane. The gentleman at the location 905 E Third was ABSOLUTELY AMAZING and KIND. That was where I was initially assigned to pick up my vehicle. You lost a customer Uhaul!Heidi W.
Le client n'a pas laissé de commentaire.KIMBERLY J.
The young woman that helped me out was BEYOND helpful, kind, considerate and thoughtful. She worked diligently to ensure that my upgrade would include my discount, and she won my business for U-Haul. She was excellentandrew n. | Online Move In
Le client n'a pas laissé de commentaire.Harvey F.
Everything was very easy!Marci G.
I wouldn't exactly say that the truck was clean and well-maintained it was just a dirty moving truck I thought that's what they usually look like. However no I will not recommend U-Haul I literally drove it 15 miles and I put gas in at 9:14 at night and a scary neighborhood that the roads were all tore up with construction And then I get my bill and you guys billed me for 2 gallons of gas when I rented it it was at 3/4 of a tank and when I returned it it was well over 3/4 of a tank and I was actually just being nice because it really didn't move it all on the gauge and then you Bill me and then I called the store to ask them why they would bill me when I put gas in and he said I apologize it was marked incorrectly but because we've already billed your card we can't do anything about it so you can call U-Haul at a one 800 number wait online for an hour to not even get through to anybody because the phone disconnects to get my gas money back. That is bullshit.Erica S.
No comments to add at this time.RANDY E.
Le client n'a pas laissé de commentaire.Leia T.
It's really stressful and a major inconvenience when the Uhaul is not in the location that we decide to begin. If it won't be in the location chosen, don't give us the option. Also, I chose pickup at 8am and the location wasn't open until 9am. Please don't allow times to be an option for pickup if the store isn't even open because most people don't think to look that up, we trust that you guys are setting us up for success.Kristina K.
Le client n'a pas laissé de commentaire.JACOB J.
After reserving a truck at another location several days in advance, I was told, as I was on my way to pick up the truck I'd reserved and that I must drive approximately one hour away to get a truck. There'd been no communication of this problem during the prior four days! I was to meet a mover, also arranged and reserved via UHaul within an hour! I was texted and offered a larger truck, which I did not need. Finally, I was sent to this location. The woman I dealt with claimed to be a regional manager in customer service -- ridiculous. She could identify to truck she rented me and sent me wandering the parking lot to find the correct truck! She said it was a new truck and I was so lucky to be getting one in the city! The truck was a 2017! When I arrived with the truck at the location I was moving from I found the back of the truck padlocked! Because it was in no way prepared for rental! I had to return to the UHaul lot to get the padlock removed! There was no apology, just the comment "humans make mistakes." My reservation included a hand truck and furniture pads -- there were none in the truck I was given!!! I felt SABOTAGED at every turn by the lack of concern and service!!!!! What a joke!!!Denise G.
Le client n'a pas laissé de commentaire.Peter S.
The building reeked of weed when I first entered and the staff was not very helpful or knowledgeable. At first they couldn't find my reservation even with my reservation number, phone number, and personal ID. When they finally found it they said they didn't have the truck I reserved but they could give me a smaller truck. I accepted because I had to move that day. As I was finishing up the paperwork the employees were discussing how the truck I had been using was just dropped off by the previous renter. I took the truck and drove to my storage unit. There I opened the back and realized it hadn't been cleaned by the previous renter. I removed the leftover garbage and continued with my move. At the end of my day when I went to fill the truck with gas before returning it I found that the fuel line had a hole and gas spilled everywhere. The gas tank was fully in tact and only the pipe leading to it was punctured. The vehicle was in my sight at all times during my rental so this hole happened at a previous time and the vehicle wasn't properly inspected before being given to me. I returned the truck and tried several times to call the support line or even leave a voicemail with the particular location but to no avail. Overall I was really disappointed with the service and quality givenAlauna H.
I reserved my truck for 2 I then had to return it a day early because of a hole in the gas tank. I returned it and no customer service at all, not even a sorry this happened or let me see if we can get you another truck. This is my second dealing with this company and just be warned that any customer service issues will have to be dealt with by phone, no one can do anything in person.Elizabeth D.
Equipment was changed to another location, this location didnt have my equipment ready, had to come back the next day to pick up and had to drive extra 30 miles to pick up, new equipment wasnt cleaned.Kristy W.
Le client n'a pas laissé de commentaire.Shyanne H.
Le client n'a pas laissé de commentaire.Robin K.
Be present during an conversation. Felt ignored at one point as friends were visiting the location and the worker was focused on their conversation. I thought they were customers but sion learned they were just hanging out. I was hot and tired. I was charged extra $90 bucks for not filling truck back and included $30 service charge. I feel I should be refunded that money. Please consider it!!!!! Thank you, TreenaKatreena G.
Crew seemed to be super tired. Truck was dropped off without comment, fuel level was assessed incorrectly and no option for a lock.Michael S.
Le client n'a pas laissé de commentaire.penny W.
The inside of truck was nice and clean. Wish I could say the same about the outside. The windows and mirrors were incredibly dirty.KEENE L.
Can't say improve. Would say nice staff and great customer service.Tracey S.
Le client n'a pas laissé de commentaire.Brad C.
The only thing I wasn't happy about was I purchased a ball and hitch at the uhaul store and the guy didn't give me one with enough drop so the trailer was not level. It wasn't a big deal because it worked just fine, I would have just liked for it to be more level. This is not a reflection of the customer service the 2 gentlemen gave me, they were great. I just wish he would have taken a minute to look at the height of the back of my truck. I used your instant messing with a representative during my trip. I really liked that and it went well. I also like that I was able to return the trailer after hours. Overall, great experience. I would do it again.Glen T.
Did the online move in, but still don't have access to my unit.Karena H. | Online Move In
Le client n'a pas laissé de commentaire.Alexandrea B.
You have an employee named Austin at the 4110 East Sprague location that deserves a huge kudos. He was working with a bare bones staff due to sick calls. This young man didn't miss a beat. He was professional, efficient, polite, considerate and kind. I worked 34 years in the airline industry and Austin is exactly the kind of worker that we would hope to be able to hire and keep on for many years. He was under extreme pressure and never lost his cool. Considering the circumstances I feel a lesser person would've walked off the job that day. Thank you Austin and thank you Uhaul for seeing the value in this young man. May his future be bright.holly B.
Everything was done quickly, professionally and friendly. I'll definitely recommend this location to family and friends.Barbara M.
Le client n'a pas laissé de commentaire.Josh W.
I was told that I could drop off at any location, but that was not true. Advertisements state no extra charge for mileage, but that was not true.Chris I.
Le client n'a pas laissé de commentaire.Derek L.
Don't lie to customers, have integrity and follow their with your promises!Brett P.
Don't lie to them, add the extra miles you said you were going to.Brett P.
This location is fine. But the overall process is a joke. I specifically reserved 2 26' trucks online and the reservation windows only let me reserve them if they were "in stock". I reserved them, got confirmation numbers and everything. I showed up to get my trucks and the rep blatantly looked at me, I don't have your trucks. I see your reservation but the online system doesn't actually allocate the trucks to you, it just shows you reserved them. But other people have come before you and took the trucks.... WHICH LEFT ME NO TRUCKS!!! Very upset. I made plans, hired movers, etc to move and then there weren't any trucks. The rep told me to call the local logistics office and she very unkindly said... sorry, nothing I can do for you. There isn't a 26' truck on this side of washington. Sorry! VERY FRUSTRATED!!!BRYANT Z.
Kassidy and Spencer both went above and beyond. They were great. I highly recommend using this company.Victoria L. | Expérience générale
Didn't rate 5 stars because of the U-haul lock that's attached to each unit. Had to go to the office get someone to come unlock the outside unit then go back again to tell them we were leaving. However, special thanks to Spencer Valois for her help during our move out!emil w. | Expérience générale
Thank you to Wayne Cain. Wayne provided excellent customer service and responded with a solution to our every need/request/concern. Thank you Wayne! We need more people like Wayne Cain in this world.Thomas C. | Expérience générale
I would say that's the best storage place in town the prices are up there a little bit but the people are well understanding and helpful as well as well as very respectful I would recommend this place to anyone who would need a storage in the futureLuis M. | Expérience générale
This location needs to be shut down! I scheduled a truck pick up over the phone and when I got there no one was working in the building I had to unlock the truck virtually which is a pain only to find out that someone stole all the gas and the battery out of the truck I rented. The storage manager Matthew was a very rude individual who told us he would come help us unlock my storage unit within a 15 minute time frame And he showed up 45 minutes later. This location changed my lock on my storage so that my own key wouldn't work so that's why I had to wait for him to show up. Overall because this location is under managed you guys delayed my moving trip by three hours. This is the worst service I've ever had with U-Haul.michelle m. | Expérience générale
After having some trouble at the original drop off finding an appropriate storage space , we were treated excellently at this facility.Thomas C. | Premières impressions
The only complaint and it's a big one. If you have paid for the month and move out before the following month, other storage facilities give you the pro rated rate back, you don't pay for the full month if you move out. This storage facility does not offer that. You move out, no pro rated money back. That's my only complaint. I think it's not a very good way to do business.Amy B. | Expérience générale
Wonderful customer service that we greatly appreciated. The manager Nicole Thompson and assistant Spencer are a real credit to your company. It's why we are a repeat customer for what our needs require.Jane G. | Expérience générale
Le client n'a pas laissé de commentaire.Helen L. | Expérience générale
Nicole the manager and Spencer the associate were very helpful and pleasant to work with.Jane G. | Premières impressions
Workers were very friendly and helpful great customer service.Whitney B. | Premières impressions
Le client n'a pas laissé de commentaire.Taylor P. | Premières impressions
Nichole the manager was great and very helpful.Jessica G. | Premières impressions
Le client n'a pas laissé de commentaire.Nicole T. | Expérience générale
I called a couple of days prior to us renting a storage unit since we were returning the truck to this location. I was told that a 20' would be available if not we could get a bigger one for the same price. The manager that was there was in a rush, not very helpful, couldn't figure out which storage unit was ours, we think we were given the wrong one, the lock that was given did not fit, so had to get a different one, they are suppose to double secure the unit, no place did I see where they double secure it, the poor girl that was left to help, was so confused but very nice and pleasant. Overall this has not been a great experience and am regretting my decision to put our belongings there as I am not sure if our stuff will be safe or if it was double secured. I just don't know.Amy B. | Premières impressions
Service was fast, friendly, and helpful. Easiest move of life.Daniel B. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Nous offrons la plus grande sélection de l'industrie!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!