The automated check in process is terrible. Next time I will happily pay more, much more if necessary, to check out a vehicle from a human.Neil B.
Customer Reviews for U-Haul Storage of Highlands
Location en tout temps
U-Haul Truck Share 24/7© Location
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Denver, CO 80211
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What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The online process was very lengthy. Took me 30 min to check inToni Y.
Car needs an oil change and smelled smoky. Lock box was VERY difficult to open. Had to use a tool from my car to open.Alissa E.
Le client n'a pas laissé de commentaire.Denise M. | Expérience générale
Just stop existing. Worst experience ever.Joseph V.
I booked a truck and no one was on site whatsoever to help. Ended up booking through my phone. Extremely disappointing.Rachael N.
Kid sitting at the front desk wouldn't even look up from his phone to help me, told me all the trucks were reserved- even though I had a reservation that I just needed some help with, and didn't put a mask on while I was around him.Gavin B.
Facility was great, but of the four times I went to my storage unit there was no one in the office even though it was during office hours. But, that's my only complaint!Alex H. | Expérience générale
went to my storage unit to move in and COULDN'T move my stuff in because UHAUL had a padlock on my unit making it inaccessible to me to move my things in. so i waited on hold for an hour to speak to someone to help me and by that time FINALLY came, my phone battery was on 1 % and I had to load all my things BACK into my car, drive to public storage accross the street to be able to store my belongings. this was a horrific experience and I would not recommend uhaul self storage to anyone. what an awful inconvenience this has caused me. wont be doing business with uhaul anymore due to the lack of customer care.HAILEY S. | Premières impressions
We were told by staff that at an office location that they would meet us at the unit at a different location in 10 minutes to deliver the lock we purchased and show us around. This did not happen, they did not answer the phones, and we waited for hours before giving up and leaving. You suck.malachi t. | Premières impressions
Le client n'a pas laissé de commentaire.Eric L.
The check in process was not smooth and did not make for a good experience. I filled in the pre-check-in information and then still had to fill out a bunch of information while picking up, which was fine. But then for some reason that info wasn't enough and I was asked to provide more information (like an alternate contact, or passport) which wasn't readily accessible to me on the spot (really, why did you need my passport?who walks around with a passport?) so I had to go home again. It would've been helpful to know that this information could've been requested so I would've been ready. This delayed the pick up process, which was advertised as easy since it was all online. And then I was still expected to return the truck at the same time regardless of when I picked it up.Nahed B.
The U-Haul truck that I was given was way past its prime and it was very difficult to put the ramp back into the truck. I am a pretty strong person and it took everything within me to get it back in. Also it was difficult to pull down the rear door. Lastly, I was pretty scared to drive as well, as this particular U-Haul had some issues with the steering wheel. Probably needed some steering fluid. My last complaint is that the customer service rep, Randi, was very rude and impatient with me when it came to me trying to find an alternative contact (11 P.M. pick up) to pick up the phone. He would eventually cancel my progress made towards trying to get the U-haul, in which it took me an entire hour more to get ahold of customer service again and get approved. -5 stars. Two thumbs down.Aaron J.
Everything has been great, until I met Kelsey... ask to read her “hollow” apology and my reply to it, if she’s unwilling to shared; I will.erik b. | Premières impressions
No complaints.Aaron G.
There was no mention it was an "unmanned" location when I booked it! Thankfully there was a very helpful young man there who came to our rescueDenise M. | Premières impressions
Le client n'a pas laissé de commentaire.Taylor M.
The location was fine. The pick up and drop off instructions, however we're not clear and resulted in my waiting for an hour to verify my ID. Please send the steps in advance so people can be prepared.Maxwell A.
I tried renting at Highlands. I did not realize that this is an unmanned facility. I rented on December 23rd, and could not access my unit until the 26th. It was confusing to get in, no one was there to help, and it was a major pain. The only reason I went forward with the rental is I had no other choice. I would not recommend this facility to a friend.Kelsey B. | Premières impressions
Le client n'a pas laissé de commentaire.Tyler S.
Contactless truck pickup worked very smoothly. My only critique is how long the process takes. Also the truck I had needs it's E brake serviced. It's about to fall off.Brandon J.
Your website capacity to support ANDROID appallingly bad. I wouldnt have been able to complete my rental without a friend who had an android. Cost us an hour and half of time and STRESS. Creates a BAD customer exp.curielle D.
Wonderful, quick and easy!Brandi S.
Worst experience renting ANYTHING EVER - next customer? I don't know, maybe don't outsource your CS reps to India and deny people pickup? WHat a fucking jokeJack W.
Le client n'a pas laissé de commentaire.emmy s. | Expérience générale
Le client n'a pas laissé de commentaire.Mun Y.
I wound up spending over 100 $to have a van for 4 hours - not ideal. Highly doubt I'll be doing this again. Mobile pick up is a bit of a hassle. I was on a tight schedule; come to find that they need to contact another person as backup before you pick it up. Had I known it would be such a process, I would have gotten there much earlier - instead I used up about 20 minutes of my reserved time. Had to end up extending the reservation, so they charged me for two reservations! Then come to find that the gas must be at the same level you started with when you return it or you're fined 30 $so I tried to refill it - accidentally overshot and would up buying them some gas! (Of course you don't get reimbursed for that)Justin G.
I did not receive the lock-box code again upon returning the keys and no indication when picking it up that I needed to save the code as I would need it later. This led to an additional 20 minutes standing in the cold waiting on hold with customer service.Cole T.
Le client n'a pas laissé de commentaire.Mary M.
Uhaul was not ready for pickup at 8 am because our order was changed to in person only. I had to wait around for a half hour while figuring that out until someone came.Nicole E.
Le client n'a pas laissé de commentaire.Vincent C.
So easy! No improvements necessary.Matthew P.
Le client n'a pas laissé de commentaire.Colin W.
Sign in for pickup didn't work on 2 out of 3 phones that I tried. Customers should be warned that it can take up to 30 minutes after finding truck to be approved.David S.
Self check in process is a joke and took far far too long as I stood outside in the cold waiting for someone to review the file. Providing two alternative contacts is just overkill and a waste of time from all parties.Garret M.
Websiteat one point said click here then ssid page not foundPerry W.
Le client n'a pas laissé de commentaire.BRIAN S. | Expérience générale
It took us over 45 minutes to get our truck after hours. It was incredibly frustrating.Lori C.
Le client n'a pas laissé de commentaire.GINAREY P. | Premières impressions
No instruction about using the app prior to arriving to pick up truck. The email I received said to check in early online to make pick up much quicker, it said I would need a smart phone and to sign in to my account and click on pick up truck. When I arrived to the pickup location, I followed the directions in the email. My rental was switched to â€œhand deliveryâ€ and it said I needed to wait for the location to open to speak to an associate at a location that isn't even open right now due to COVID. Call the number taped to the door for the general manager for that location, no answer and still never heard back. On hold for 45 minutes with the uhaul general customer service so now I'm going on an hour late start moving out of my apartment. Finally get ahold of someone and they tell me that since I didn't download the app that's why I was switched to hand delivery. No one I talked to seemed to know this location was even closed at all. Finally, I go to drop the truck off that evening, get back on the app to check out, gives you directions to take pictures of the cab, odometer, etc. It told me to enter in the mileage as well, once I did that it said that I couldn't enter a lower mileage than what I started with. I couldn't drop the truck off without checking out, so I had to call customer service AGAIN. This guy also didn't know that the store was closed indefinitely because he told me I would need to cal them the next morning. I ended up having to email all the check out pictures to his email. After 8 hours of moving, was hoping I could just have a quick easy experience especially after what happened that morning. Received my invoice today, and they changed to mileage I drove to a higher number, even after I sent a picture of the odometer when I returned. Wouldn't use uhaul again. Very poor communication and no organization at all.Michelle V.
Diego and Kelsey were both very rude individuals they could not get my storage locker number right and then I was locked out for non-payment when I was current. I would not recommend anyone ever to rent from this place.DAVID DOUGLAS F. | Expérience générale
There is no air condition at the facility. Made moving my stuff out exhausting from the heat. Also Uhual has the worst customer service. There isn't enough room to write all the bs ive had to deal with over the phone the last few years. And im sure no one will contact me to fimd out what my exoeriences wereDeanna J. | Expérience générale
Upon arrival for pickup, I was unable to click through the self reservation. After calling customer service, I was told by the representative that the person before me failed to return their truck. While the representative was very helpful on the phone, I wish I would have been notified of the issue. When I returned for drop off, there was no key drop box in sight. The self reservation never instructed me where to drop off the keys. After waiting on the phone for 1 hour and 2 transfers the agent was able to provide me with a code for the lockbox. The truck was great however the pickup and drop off experience was frustrating and inconvenient.Danielle F.
Le client n'a pas laissé de commentaire.Anna P.
Le client n'a pas laissé de commentaire.Trevor M.
Very misleading information! Amanda, who I believe is a manager at the lower west colfax was beyond rude and we are going to transfer our belongings to another storage facility other than u haul because of it.Greg W. | Premières impressions
Le client n'a pas laissé de commentaire.Silas B. | Expérience générale
No one on site. Storage is horrible and hard to get your stuff in. It's a 5ft loading dock so getting anything heavy up is nearly impossible. No drop box for keys. No customer service available, Diego doesn't answer phoneJulian M.
During the return process, I was taking the requested pictures (gas, interior, exterior, parking, etc), and it kept kicking me out of it and making me restart. The return process took me 30 minutes, which sucked.Andrew W.
Ensure that you communicate to create an account and preregister for contactless pickup beforehand. I called the night before and was not told any information regarding this and it delayed my pick up almost 30 minutes trying to figure out how to obtain the key, determine which truck, etc.Delanie M.
Picking up a truck online took forever. It's the worst system ever. It took us 50 minutes just to get the truck and customer service had a 20 minute hold to talk to someone then I got transferred 4 times until I actually got help.Chris P.
Le client n'a pas laissé de commentaire.Jonathan W. | Online Move In
I do not mean to berate or malign; After moving from B60 to B42 it became apparent both pins stabilizing the door's "axle" in place, of unit B42, when it threw screws at me and failed opening. I was given use of B52 (that was awesome, thank you!). I've had my entry code lose it's 24hr access, twice, and my code all-together disabled numerous times, but I believe that should be over with all the shuffling about?Erik B. | Expérience générale
I had a really difficult time with U-haul and I'm not sure if I would use the service again. I requested U-haul for 8:00 am on 07/19/2020 and I got an email conformation that I was all set. When I got there the app wouldn't let me retrieve my U-haul and there was a sign on the door that this location was closed. Someone was there before me and had the same issue and let me know we had to go to another location. All other locations were not open until 9:00 am so I had to wait an hour before I was helped. Once I spoke to someone they told me I had to go back to the original location to pick up my U-haul and they sent me a text message to retrieve the U-haul. No explanations was given as to why I didn't get this text originally at 8:00 am. By the time everything was done I didn't have the U-haul to 9:30 am. This whole experience was very frustrating.Sara L.
After driving the truck from where I picked it up to where o was loading my things, some sort of oil or rust water became apparent in the truck bed. I tried to call the store to let them know and after waiting on hold for 15-20 minutes, the dial picked up and then I was disconnected. I will be extremely disappointed if I receive a cleaning fee when I tried to report this issue from the beginning.Alice J.
The front sliding door was broken at 4am when I arrived making it scary to enter and made me very worried about my things. When i called to report this it seemed the staff was very unconcerned by this issue.leland k. | Expérience générale
Very Easy to get and return the vanTyson M.
Although I understand the importance and necessity of the contactless/app use for pickup & drop off, the entire process was much more complicated and unsatisfactory than my previous uhaul experiences. When I went to pick up my truck, I was having issues attaining my assigned truck via the uhaul app and the customer service individual I spoke to insisted I get off the phone with them because they needed to â€œspeak with other customersâ€ before I felt confident I'd be able to complete the online process. When I went to drop off the truck, there was no designated â€˜return key' box, requiring me to once again call customer service. I spent 45 minutes on the phone with 4 different individuals in order to obtain information as to where to leave the key to the truck. I fully understand these are weird times for everyone and we all need to adjust, but on moving day I hope that the easiest part of my day is attaining and returning my uhaul. I hope that my troubles can lead to other individuals and families experiencing a much more smooth process in the future.Becca O.
There were no moving carts available when I arrived tat about 3pm on Thursday July 2. I had to wait and then I had to borrow one from someone else that had two carts a regular cart and a mattress cart only. They gave me the regular cart which I gave back to them when I was finished my off loading. No one was at the facility and I did not know what to do with the 5x8 trailer I just left it in parking lot. I hope it was not damaged or taken in the absence of anyone from Uhaul there to take possession of the return.linda d. | Premières impressions
First, the worst part about this place was the fact that you could never get a hold of anyone when you had an issue. The main office being located at the mile high office is a huge inconvenience. Then you have the lack of parking at the facility. The loading dock is horrible to utilize for unloading. Over-priced dumpster usage fee. I mean 50 $for 3 days is a bit much. The units are poorly lit and it makes it difficult when you can barely see because there is no lights in the units themselves. And having to sign in twice just to get inside was annoying. And was for nothing since it didn't stop people wjo were not supposed to be inside from getting in. And apparently one of those someones tried to break into my storage unit and I was never notified. I had several issues and trying to reach a live person on the phone is nearly impossible. Why is there an office but no one working it. I hope that after this move I will never have to deal with U-haul ever again.juan p. | Expérience générale
Le client n'a pas laissé de commentaire.Steffen W.
Le client n'a pas laissé de commentaire.Sloan S.
There was no one in the offices.MARILYN C. | Expérience générale
The reservation process was bad. It wasn't explained to me over the phone that when I said I wanted to pickup at this location it was only my â€œpreferred locationâ€ and it then gave me a location that didn't work. I had to go in and change it to what I wanted after. And then the app wasn't working and I wasn't able to pickup the truck on time.james G.
Le client n'a pas laissé de commentaire.Jeffrey H.
Once I had the truck, the process was great. But here's the thing: the whole "verifying" process while you're sitting in your hot car outside the truck is absurd. WHY can that not be done ahead of time. I sat in my car for 40 minutes while a UHaul customer service rep called my different friends to "verify" me in some way? Why could that not have been done ahead of time. I was on a time crunch. I assume most people are when they move. It should be as seamless as possible. The entire verify process should be done prior. When I arrive, I should have my code on my phone for the truck padlock and just be able to GO. Just my thoughts.Jack D.
Le client n'a pas laissé de commentaire.Catherine W.
he location and picking up my truck was great! The app is weird though. It wasn't clear that my pickup went through and when I dropped off the truck, there was no way to do it right away. It worked out in the end, but it wasn't a great experience software-wise.Jennifer G.
The mobile process for obtaining the van took about 20 minutes and cut into the 2 hours that I had the van for. I ended up having to rush through my move to get it back in time.Courtney N.
Le client n'a pas laissé de commentaire.WENLI D.
Horrible experience. I will encourage anyone I know to never use a storage unit at this facility. Literally every time I went there were issues. Elevator broken. Keypad not working. Locked out of my unit. Zero customer service. Nobody answers the phone or will call you back. Awful place and glad to be done with it.reed b. | Expérience générale
Le client n'a pas laissé de commentaire.Brooke Ann M.
Your app / website for self service needs to be improved. Process is slow and confusing.Matthew H.
Inform a head of time that uhaul needs to contact a reference right then and there.Aaron S.
Your website sucks. Very glitchy.Madison D.
Key return was not clear. Called customer service spoke with two people over an hour on hold. Never got a solution. Had to have my wife call another U-Haul location for help while I remained on hold. They helped. Wasted an hour trying to get key returned.james S.
Windshield on truck needs to be cleaned before each use. Could barely see.John G.
App didn't let me see code to turn in key. Nobody there to help so I had to leave for an emergency and chose to take key with me. I didn't want truck stolen so I had to pay for an extra day because the app didn't workThomas S.
Le client n'a pas laissé de commentaire.Michael W. | Expérience générale
Le client n'a pas laissé de commentaire.fred Z. | Premières impressions
Le client n'a pas laissé de commentaire.erin d. | Premières impressions
Having a loaded trailer was a huge headache. The loading ramps were too low for any of uhauls trailers and for heavy objects like my toolbox and it was even empty. The one spot to back up is at a hard pitch due to the gate on the side.Steve O. | Expérience générale
the self pickup was not smooth. After making my reservation ahead of time, when I went to the location and started the checkin process on my phone, it told me it was "reviewing my rental qualifications...", it took 20 minutes for someone to get on the support chat feature and approve my rental. I don't understand why this wasn't done when I made the reservation instead of when I was standing by the truck. Once approved, the keys were not in the lockbox as instructed. I instead found them inside the truck. The whole checkin process was very frustratingSamuel S.
Le client n'a pas laissé de commentaire.lisa P. | Expérience générale
I received the car (parked downhill) at 1/4 a tank. I drove 9 miles and dropped the car off. I took multiple pictures, but when I looked at it (parked uphill) it was closer to 1/4 a tank. Because of that I uploaded that amount on the uhaul.com app. It didn't indicate I had a charge. Afterwards, I was charged 38 $(30 $fill up fee + 2 gallons). I called to dispute this and was told that "It looked closer to 1/8" and I couldn't do anything to refute the claim or take off the feee. I am highly disappointed with the process as it feel like Uhaul has stolen 38 $from me. Additionally, I was told it took 2 gallons to fill back up to 1/4 a tank. This could not have been possible unless I was given the car below 1/4 a tank as I only went 9 miles. When discussing this, the agent stated that the car could be 4 miles/gallon if at full weight, but I only moved a small couch 2 miles (needed to go to the location & to my house). Therefore, I either shouldn't have to pay for the 2 gallons or more likely (I was given the car when it was below 1/4 a tank). Highly disgruntled customer at this point (who never leaves negative reviews or has issues as I've been on that side of that business).Mark R.
Mobile check in process was an utter pain. The verification process (alternate contact, passport, etc.) was not made clear prior to standing in the cold and waiting for it to be complete. If I was informed in the initial booking, then it was not made clear. I would not use this service again. Also, the floor of the van cargo area was dirty; however, I could not select this option during mobile check in because the functionality to attach a photo was not working. As such, I had a dirty van with no way to claim it as such.Michael S.
There was no key in the lockbox when I arrived. I suggest you leave the keys where they should be.Max R.
Le client n'a pas laissé de commentaire.lisa P. | Premières impressions
Le client n'a pas laissé de commentaire.Laura W.
It needs to be a little bit clearer, that it's self serve only and if you book to go into an office it's that a different location. This made quite a bit of confusion And cost me about 30 minutes into my time just acquiring the rental and cost me about 30 minutes into my time just acquiring the rental.Beth Ann K.
Using the online check in was a little trickyLaura W.
Used the online reservation and pickup. Reservation went easy. Pickup through the website took just over an hour, cutting into my time to move not to mention it was freezing cold outside. Neither the online system or agent I called into could helpBryan L.
My only complaint is I had to literally walk in the office to have them open the load and unload door. If it's 24 hour access I shouldn't have to ask for it to be opened.RACHEL C. | Premières impressions
Excellent service and professional staffJOHN W. | Expérience générale
AucunRACHEL C. | Expérience générale
The on-site staff was extremely helpful.Stanley B. | Expérience générale
I specifically chose to be able to speak with someone at the location when I picked up the truck because I thought doing it online seemed like a hassle. When I got to the location I found out they only do it online and I was right, it was a hassle. It took like 20 minutes for them to get me approved. I booked my appointment well in advance.Michael B.
Amanda was always helpful when I had a question or needed help. This facility is convenient for downtown dwellers.Teri H. | Expérience générale
Attorneys and Police will be in touch!. The one man there this past Monday, I'm looking into pressing charges against good for kidnapping because he locked me in my unit.darrin p. | Expérience générale
The whole process around picking up the uhaul is very annoying. You need to show up 30 minutes early to make sure you're approved on time.Phillip W.
There should be a more concise outline of what is all involved with the vehicle pick-up. You should actually encourage customers to complete the preauthorization or approval of documents, drivers license picture front and back, as well as the fact that you not only require a secondary contact person and telephone number. Because of your lack of willingness to clearly outline this process. The morning of my move I nearly got frost bite. Standing out from of your location in 15 degree weather I uploaded and took pictures of the required and necessary documents. I also had to wake friends up before 7:00 to make sure they could answer your call to verify secondary contact telephone number. To add insult to injury, it takes 25 minutes in the 15 degree weather before you send me the code to unlock the key from your security box. My reservation time was not at all adjusted. I will not EVER use this service that you and your web page describe as saving time, ever ever ever again. Note to company, some things require human finesse. Open communication and outline of requirement. If even only the written encouragement of customers completing the pre-approval process before making it the the vehicle location would be quite helpful. I'm simply unsettled and disappointed with the exchange. Best, Brent G. DysartBrent D.
It was a bit inconvenient that I had to go to another location to sign up. But one I got my storage unit, the gentleman watching the facility was very helpful.Stanley B. | Premières impressions
Everyone was very nice and helpful Thank you for your kindness and thoughtfulness!kathleen q. | Expérience générale
Self service website is awful. Truck in pictures was not even the same model as the one I received.Nathan P.
I might do mobile 24/7 pickup again but it was a pain to get the website to work. It took a half hour to figure out that where customer service was sending me to change the privacy settings was not the right area (I have an iPhone), and we started down the path of trying to send me to a different location (the on-site guy who was nice but couldn't help the checkout process confirmed the nearest location was sold out). Although I eventually figured it out while on hold, I was a little blown away that there's no backup process for someone whose phone isn't working or something's not updated correctly. There was a real chance that despite the reservation I wasn't going to get a truck at all today, or get a place way out of town and have to haggle the mileage costs. And the truck I reserved would sit there all day. Aside from that the truck was pretty dirty on the outside but otherwise all went well. Merci.Gregory S.
Merci.Anthony J C. | Expérience générale
From check in to loading unit, staff very efficient and professional. No complications. Would recommend.Clifford B. | Premières impressions
Sales people have to tell us when it's an unmanned location. And that I need the app, etc. it took me almost 40 mins to get my truck- ridiculous! The app kept giving me errors, the website went down for maintenance too- this lead me to Needed to go over my time with the truck. I honestly want a refund or voucher or I won't use U-Haul again. Incredibly frustrating experiencegino P.
The 24/7 truck-share approval process was slow. I arrived at 10:00 am and was unable to unlock my truck until 10:30 am. This should be a much quicker process! Also, no notes in the contract or website about needing to return the truck with the tank the same as when I picked it up, I assumed the mileage charge covered the gas. I would have used home depot instead if I had known, felt like a bait and switch.Daniel S.
Le client n'a pas laissé de commentaire.Nadia M.
For a site that forces people to use their cell phones to rent equipment , the WiFi was terrible. The self rental was not user friendly and trucks were not even 4 wheel drive in a snowy state. Never again.Christina T.
My lock was on a extra 2 day and couldn't move in right away like the online thing said and also got 24hr access removed from my account with no reasons as to why it was removedkarleina d. | Online Move In
A clean facility and there was a staff person who was helpful on 2 visits to the storage units.donna d. | Premières impressions
Le client n'a pas laissé de commentaire.Teresa V.
I would recommend this location, but tell them it's only mobile pick-up. When you reserve online it gives you the option of mobile or in-person pick-up. I selected in person, but the location I used is only mobile. The staff on hand was nice and helpful.Timothy F.
It's not the rental location or the equipment that was â€œpoorâ€ or â€œbelow averageâ€ it was the experience of your app and trying to rent the truck through your self service. I made the reservation online - when I arrived I was informed that I need an app on my phone to rent the truck - although the reservation was â€œpulledâ€ into the app when I downloaded it and logged in, it would not give me any code needed - after 45 minutes / phone calls to customer service / etc I finally had to cancel my reservation and rebook. I missed my initial pick up time of 10:30 am and it put me behind in my move.CARRIE G.
Terrible experience using the online only system to access vehicle. Could not get a code without to open the lock box without out help on the customer service line. Once the box was open it did not have a key in it and there was no one staffing the location to help until later in the morning. On the plus side the national based customer service agent I spoke with on the phone was super helpful, accommodating, and friendly.Ben S.
App process was very poor and time consuming. Customer service was unreachable and when emailing the service rep from my order completion email I received a rude condescending response. Will never use U-Haul again.everett L.
When I made my online reservation I specifically selected to use an agent, not the mobile check-in. However, when I arrived at the location there weren't any agents so I had to use mobile check-in. There were delays in processing my reservation, even though I had done it all online in advance, so I was waiting outside in the cold and ended up being late to meet my movers. Overall I was very disappointed with the entire process.Michele S.
Le client n'a pas laissé de commentaire.Justin B.
I have been overcharged with pending transactions causing no end of trouble, in my checking account... one charge for 64,90 $ which cleared, even though Amanda said these initial charges would be unclaimed and reiterated when our contract completes, another charge of 35,05 $ and 24,36 $ still remain as pending, but the 93 $~ charge has finally come off my account as pending, unpaid, returning my balance to almost normal. I've now gotten two invoices, one for 117 $~ and another for 128 $~ either of which only 64,90 $ is paid, leaving the other two pending transactions, in my account a mystery and negatively impacting my financial capacities , for holding too many placeholders charged for one transaction, from me?Erik B.
Le client n'a pas laissé de commentaire.Elizabeth W.
There is no drop box for the keys! Had to call, wait for 45 mins, then get the code from a customer rep to put the keys back where I obtained them. Please add a drop box, this is frustrating.Brittney F.
Very rude people, no help at all. Expected way more, but got way less.John D. | Expérience générale
Didn't unlock our unit, causing our return if the trailer to be late. They attempted to charge us for an extra day to which we fought. We had to go with a different company for storage.Roger M. | Expérience générale
Rented the unit and they never unlocked it! Drove a trailer all the way there, so glad we went to find the unit before we began unloading! They couldn't get ahold of anyone to come unlock it!!Roger M. | Premières impressions
No office on property is not good. Loading dock not a good height for u-haul trucks. But it is a clean facility and staff member Keith is very helpful and professional.juan p. | Premières impressions
noneCharles T. | Expérience générale
It’s sketchy really worried about being there by my self my girl said issues hard really to have a dolly car ? have 2 for bed & only 1 flat to use whole facility Elevator sucks 200 words.felix c. | Expérience générale
Elevator not working on moving daysteven r. | Expérience générale
Overall good experience.Carolyn B. | Expérience générale
Where do I start! I returned using my phone. It says to leave the key in the drop box. THERE IS NO DROP BOX AT THIS LOCATION!!! What a mess. There is a map on the door to another location, but it doesn't give the address of the other location. You want everyone to use their phone yet you fail to give an address that we can put into our phone to find the other address! That is just plain stupid. We had nothing but problems this whole time. Would NEVER recommend you to another person and would only use in an extreme emergency.Sheila C.
Easy access. 24-hr.Jonathan S. | Expérience générale
Doors were locked 24/7, but were usually propped. Although staff were supposed to be present, I never saw any on site. All told, a little creepy. But, I had no problems.jim v. | Expérience générale
Good place. A lot of place to maneuver with your stuff, large elevator, moveing carts are waiting at entrance. No complains.Nejc S. | Premières impressions
Would come backPhillip K. | Expérience générale
Wonderful customer service and clean facilitycorey w. | Expérience générale
Great serviceKENNETH T. | Premières impressions
Absolutely terrible experience! Spent half a day driving back and forth between the office and storage location trying to get access code to work. After 4-5 resets on my code, finally had to cancel.michael f. | Premières impressions
Aaron at mile high was really helpful. The girl I booked with over the phone was clueless and did everything wrong which made me nervous. Wish there was a better/bigger dolly at Lipan st. storage.nils a. | Premières impressions
Brian was always so kind and helpfulVanessa M. | Expérience générale
Everything was good - the process was smooth and explained very well!Dwayne W. | Réservation
BlahBree M. | Réservation
Great location, good storage space. Very clean.Gabriela F. | Expérience générale
Received excellent customer service . Store was very clean. I hihhly recommend this location.Marsha R. | Réservation
I was told by the guy at the front desk that this was a 24 hr. Access storage..... Well I can get in right now.Mikaila M. | Réservation
Everything was great and having the carts there was super helpful!heather r. | Expérience générale
Attends were not available during posted hours. Couldn't get ahold of anyone local to help me with move in & directions & online services didn't adequately provide me with move in procedure.Justin W. | Expérience générale
I never found any attendants even during posted hours. Kinda dumpy place .Justin W. | Réservation
Everything went smoothly with my stay with this Uhaul facilitySeneca H. | Expérience générale
They were so amazing and helpful.Emily M. | Réservation
Great facilities and customer service!Danny H. | Expérience générale
Not enough moving carts for a facility that large. Card reading system is a joke. Sometimes it works and other times not. Customer service call in set ice are no help at all.DANIEL K. | Expérience générale
Had to wait for over an hour for someone yo show up to the facility.Ben H.
I was rented 2 storage lockers on the second floor. The associate failed to inform me that the elevator was out and I would not be able to move in. When I checked the lockers 1 of them had a lock.Lisa M M. | Expérience générale
unit and bldg always clean and secured, would have like more than 1 elevator as not to keep elevator in use. Easy access and carts available.Joseph P. | Expérience générale
A padlock was left on the back of the truck without the key, I was forced to return to the Uhaul location to have the lock removed, which wasted an hour of my time. When attempting to fuel the vehicle, there apparently was a hole in the fuel line and it leaked to the ground.ERIC L.
Have a drop box/slot for key return. I had to call and have someone provide me the lockbox code to return the keysAJ H.
Everything was done online after the reservation was made. I followed the instructions and every went the way it was suppose to. Making the check in and check out very easy.nicole W.