Diego and Kelsey were both very rude individuals they could not get my storage locker number right and then I was locked out for non-payment when I was current. I would not recommend anyone ever to rent from this place.

There is no air condition at the facility. Made moving my stuff out exhausting from the heat. Also Uhual has the worst customer service. There isn't enough room to write all the bs ive had to deal with over the phone the last few years. And im sure no one will contact me to fimd out what my exoeriences were

Very misleading information! Amanda, who I believe is a manager at the lower west colfax was beyond rude and we are going to transfer our belongings to another storage facility other than u haul because of it.

I do not mean to berate or malign; After moving from B60 to B42 it became apparent both pins stabilizing the door’s “axle” in place, of unit B42, when it threw screws at me and failed opening. I was given use of B52 (that was awesome, thank you!). I’ve had my entry code lose it’s 24hr access, twice, and my code all-together disabled numerous times, but I believe that should be over with all the shuffling about?

The front sliding door was broken at 4am when I arrived making it scary to enter and made me very worried about my things. When i called to report this it seemed the staff was very unconcerned by this issue.

There were no moving carts available when I arrived tat about 3pm on Thursday July 2. I had to wait and then I had to borrow one from someone else that had two carts a regular cart and a mattress cart only. They gave me the regular cart which I gave back to them when I was finished my off loading. No one was at the facility and I did not know what to do with the 5x8 trailer I just left it in parking lot. I hope it was not damaged or taken in the absence of anyone from Uhaul there to take possession of the return.

First, the worst part about this place was the fact that you could never get a hold of anyone when you had an issue. The main office being located at the mile high office is a huge inconvenience. Then you have the lack of parking at the facility. The loading dock is horrible to utilize for unloading. Over-priced dumpster usage fee. I mean $50 for 3 days is a bit much. The units are poorly lit and it makes it difficult when you can barely see because there is no lights in the units themselves. And having to sign in twice just to get inside was annoying. And was for nothing since it didn’t stop people wjo were not supposed to be inside from getting in. And apparently one of those someones tried to break into my storage unit and I was never notified. I had several issues and trying to reach a live person on the phone is nearly impossible. Why is there an office but no one working it. I hope that after this move I will never have to deal with U-haul ever again.

There was no one in the offices.

Horrible experience. I will encourage anyone I know to never use a storage unit at this facility. Literally every time I went there were issues. Elevator broken. Keypad not working. Locked out of my unit. Zero customer service. Nobody answers the phone or will call you back. Awful place and glad to be done with it.

Having a loaded trailer was a huge headache. The loading ramps were too low for any of uhauls trailers and for heavy objects like my toolbox and it was even empty. The one spot to back up is at a hard pitch due to the gate on the side.

My only complaint is I had to literally walk in the office to have them open the load and unload door. If it’s 24 hour access I shouldn’t have to ask for it to be opened.

Excellent service and professional staff

None

The on-site staff was extremely helpful.

Amanda was always helpful when I had a question or needed help. This facility is convenient for downtown dwellers.

Attorneys and Police will be in touch!. The one man there this past Monday, I'm looking into pressing charges against good for kidnapping because he locked me in my unit.