Absolutely horrific experience. Came to pick up my truck to find someone had already taken my truck under my name and liability. Then after staying on hold for 45+ minutes (when I have approximately 3 hours to move anyways) got the most condescending, rude woman who gave me attitude when I was just trying to explain the situation. At every turn the app was faulty and didn't work and upon return the lockbox did not work with the original combination which resulted in talking on the phone for another 30+ minutes. This experience made me want to rent a garbage truck before I rent through UHaul again.Katie D.
Moving Truck Rental in Denver, CO at U-Haul Storage of Highlands
Location en tout temps
U-Haul Truck Share 24/7© Location
Pour nous contacter
Denver, CO 80211
Services dans cet établissement :
Heures d'ouverture de l'établissement
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What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
One-Way and In-Town Local Rentals in Denver, CO 80211
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The mobile app is really badYale N.
The sign-up, account creation and authorization process didn't provide clear instructions and was full of buggy loading screens. The system couldn't handle a weekend workload, but the unmanned location was otherwise very convenient.Adam L.
easiest move i've ever had. loved the contactless key/car pickup!Hope B.
The automated check in process is terrible. Next time I will happily pay more, much more if necessary, to check out a vehicle from a human.Neil B.
The online process was very lengthy. Took me 30 min to check inToni Y.
Car needs an oil change and smelled smoky. Lock box was VERY difficult to open. Had to use a tool from my car to open.Alissa E.
Just stop existing. Worst experience ever.Joseph V.
I booked a truck and no one was on site whatsoever to help. Ended up booking through my phone. Extremely disappointing.Rachael N.
Kid sitting at the front desk wouldn't even look up from his phone to help me, told me all the trucks were reserved- even though I had a reservation that I just needed some help with, and didn't put a mask on while I was around him.Gavin B.
The check in process was not smooth and did not make for a good experience. I filled in the pre-check-in information and then still had to fill out a bunch of information while picking up, which was fine. But then for some reason that info wasn't enough and I was asked to provide more information (like an alternate contact, or passport) which wasn't readily accessible to me on the spot (really, why did you need my passport?who walks around with a passport?) so I had to go home again. It would've been helpful to know that this information could've been requested so I would've been ready. This delayed the pick up process, which was advertised as easy since it was all online. And then I was still expected to return the truck at the same time regardless of when I picked it up.Nahed B.
The U-Haul truck that I was given was way past its prime and it was very difficult to put the ramp back into the truck. I am a pretty strong person and it took everything within me to get it back in. Also it was difficult to pull down the rear door. Lastly, I was pretty scared to drive as well, as this particular U-Haul had some issues with the steering wheel. Probably needed some steering fluid. My last complaint is that the customer service rep, Randi, was very rude and impatient with me when it came to me trying to find an alternative contact (11 P.M. pick up) to pick up the phone. He would eventually cancel my progress made towards trying to get the U-haul, in which it took me an entire hour more to get ahold of customer service again and get approved. -5 stars. Two thumbs down.Aaron J.
No complaints.Aaron G.
The location was fine. The pick up and drop off instructions, however we're not clear and resulted in my waiting for an hour to verify my ID. Please send the steps in advance so people can be prepared.Maxwell A.
Contactless truck pickup worked very smoothly. My only critique is how long the process takes. Also the truck I had needs it's E brake serviced. It's about to fall off.Brandon J.
Your website capacity to support ANDROID appallingly bad. I wouldnt have been able to complete my rental without a friend who had an android. Cost us an hour and half of time and STRESS. Creates a BAD customer exp.curielle D.
Wonderful, quick and easy!Brandi S.
Worst experience renting ANYTHING EVER - next customer? I don't know, maybe don't outsource your CS reps to India and deny people pickup? WHat a fucking jokeJack W.
I wound up spending over $100 to have a van for 4 hours - not ideal. Highly doubt I'll be doing this again. Mobile pick up is a bit of a hassle. I was on a tight schedule; come to find that they need to contact another person as backup before you pick it up. Had I known it would be such a process, I would have gotten there much earlier - instead I used up about 20 minutes of my reserved time. Had to end up extending the reservation, so they charged me for two reservations! Then come to find that the gas must be at the same level you started with when you return it or you're fined $30, so I tried to refill it - accidentally overshot and would up buying them some gas! (Of course you don't get reimbursed for that)Justin G.
I did not receive the lock-box code again upon returning the keys and no indication when picking it up that I needed to save the code as I would need it later. This led to an additional 20 minutes standing in the cold waiting on hold with customer service.Cole T.
Uhaul was not ready for pickup at 8 am because our order was changed to in person only. I had to wait around for a half hour while figuring that out until someone came.Nicole E.
So easy! No improvements necessary.Matthew P.
Sign in for pickup didn't work on 2 out of 3 phones that I tried. Customers should be warned that it can take up to 30 minutes after finding truck to be approved.David S.
Self check in process is a joke and took far far too long as I stood outside in the cold waiting for someone to review the file. Providing two alternative contacts is just overkill and a waste of time from all parties.Garret M.
Websiteat one point said click here then ssid page not foundPerry W.