Évaluations des clients U-Haul Storage of Highlands

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of Highlands

Cote générale :

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Brandon J.
Évaluation :

Contactless truck pickup worked very smoothly. My only critique is how long the process takes. Also the truck I had needs it's E brake serviced. It's about to fall off.

curielle D.
Évaluation :

Your website capacity to support ANDROID appallingly bad. I wouldnt have been able to complete my rental without a friend who had an android. Cost us an hour and half of time and STRESS. Creates a BAD customer exp.

Brandi S.
Évaluation :

Wonderful, quick and easy!

Jack W.
Évaluation :

Worst experience renting ANYTHING EVER - next customer? I don't know, maybe don't outsource your CS reps to India and deny people pickup? WHat a fucking joke

emmy s. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Mun Y.
Évaluation :

Le client n'a pas laissé de commentaire.

Justin G.
Évaluation :

I wound up spending over $100 to have a van for 4 hours - not ideal. Highly doubt I'll be doing this again. Mobile pick up is a bit of a hassle. I was on a tight schedule; come to find that they need to contact another person as backup before you pick it up. Had I known it would be such a process, I would have gotten there much earlier - instead I used up about 20 minutes of my reserved time. Had to end up extending the reservation, so they charged me for two reservations! Then come to find that the gas must be at the same level you started with when you return it or you're fined $30, so I tried to refill it - accidentally overshot and would up buying them some gas! (Of course you don't get reimbursed for that)

Cole T.
Évaluation :

I did not receive the lock-box code again upon returning the keys and no indication when picking it up that I needed to save the code as I would need it later. This led to an additional 20 minutes standing in the cold waiting on hold with customer service.

Mary M.
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Le client n'a pas laissé de commentaire.

Nicole E.
Évaluation :

Uhaul was not ready for pickup at 8 am because our order was changed to in person only. I had to wait around for a half hour while figuring that out until someone came.

Vincent C.
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Le client n'a pas laissé de commentaire.

Matthew P.
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So easy! No improvements necessary.

Colin W.
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Le client n'a pas laissé de commentaire.

David S.
Évaluation :

Sign in for pickup didn't work on 2 out of 3 phones that I tried. Customers should be warned that it can take up to 30 minutes after finding truck to be approved.

Garret M.
Évaluation :

Self check in process is a joke and took far far too long as I stood outside in the cold waiting for someone to review the file. Providing two alternative contacts is just overkill and a waste of time from all parties.

Perry W.
Évaluation :

Websiteat one point said click here then ssid page not found

BRIAN S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Lori C.
Évaluation :

It took us over 45 minutes to get our truck after hours. It was incredibly frustrating.

GINAREY P. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Michelle V.
Évaluation :

No instruction about using the app prior to arriving to pick up truck. The email I received said to check in early online to make pick up much quicker, it said I would need a smart phone and to sign in to my account and click on pick up truck. When I arrived to the pickup location, I followed the directions in the email. My rental was switched to “hand delivery” and it said I needed to wait for the location to open to speak to an associate at a location that isn't even open right now due to COVID. Call the number taped to the door for the general manager for that location, no answer and still never heard back. On hold for 45 minutes with the uhaul general customer service so now I'm going on an hour late start moving out of my apartment. Finally get ahold of someone and they tell me that since I didn't download the app that's why I was switched to hand delivery. No one I talked to seemed to know this location was even closed at all. Finally, I go to drop the truck off that evening, get back on the app to check out, gives you directions to take pictures of the cab, odometer, etc. It told me to enter in the mileage as well, once I did that it said that I couldn't enter a lower mileage than what I started with. I couldn't drop the truck off without checking out, so I had to call customer service AGAIN. This guy also didn't know that the store was closed indefinitely because he told me I would need to cal them the next morning. I ended up having to email all the check out pictures to his email. After 8 hours of moving, was hoping I could just have a quick easy experience especially after what happened that morning. Received my invoice today, and they changed to mileage I drove to a higher number, even after I sent a picture of the odometer when I returned. Wouldn't use uhaul again. Very poor communication and no organization at all.

DAVID DOUGLAS F. | Expérience générale |
Évaluation :

Diego and Kelsey were both very rude individuals they could not get my storage locker number right and then I was locked out for non-payment when I was current. I would not recommend anyone ever to rent from this place.

Deanna J. | Expérience générale |
Évaluation :

There is no air condition at the facility. Made moving my stuff out exhausting from the heat. Also Uhual has the worst customer service. There isn't enough room to write all the bs ive had to deal with over the phone the last few years. And im sure no one will contact me to fimd out what my exoeriences were

Danielle F.
Évaluation :

Upon arrival for pickup, I was unable to click through the self reservation. After calling customer service, I was told by the representative that the person before me failed to return their truck. While the representative was very helpful on the phone, I wish I would have been notified of the issue. When I returned for drop off, there was no key drop box in sight. The self reservation never instructed me where to drop off the keys. After waiting on the phone for 1 hour and 2 transfers the agent was able to provide me with a code for the lockbox. The truck was great however the pickup and drop off experience was frustrating and inconvenient.

Anna P.
Évaluation :

Le client n'a pas laissé de commentaire.

Trevor M.
Évaluation :

Le client n'a pas laissé de commentaire.

Greg W. | Premières impressions |
Évaluation :

Very misleading information! Amanda, who I believe is a manager at the lower west colfax was beyond rude and we are going to transfer our belongings to another storage facility other than u haul because of it.

Silas B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Julian M.
Évaluation :

No one on site. Storage is horrible and hard to get your stuff in. It's a 5ft loading dock so getting anything heavy up is nearly impossible. No drop box for keys. No customer service available, Diego doesn't answer phone

Andrew W.
Évaluation :

During the return process, I was taking the requested pictures (gas, interior, exterior, parking, etc), and it kept kicking me out of it and making me restart. The return process took me 30 minutes, which sucked.

Delanie M.
Évaluation :

Ensure that you communicate to create an account and preregister for contactless pickup beforehand. I called the night before and was not told any information regarding this and it delayed my pick up almost 30 minutes trying to figure out how to obtain the key, determine which truck, etc.

Chris P.
Évaluation :

Picking up a truck online took forever. It's the worst system ever. It took us 50 minutes just to get the truck and customer service had a 20 minute hold to talk to someone then I got transferred 4 times until I actually got help.

Jonathan W. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

Erik B. | Expérience générale |
Évaluation :

I do not mean to berate or malign; After moving from B60 to B42 it became apparent both pins stabilizing the door’s “axle” in place, of unit B42, when it threw screws at me and failed opening. I was given use of B52 (that was awesome, thank you!). I’ve had my entry code lose it’s 24hr access, twice, and my code all-together disabled numerous times, but I believe that should be over with all the shuffling about?

Sara L.
Évaluation :

I had a really difficult time with U-haul and I'm not sure if I would use the service again. I requested U-haul for 8:00 am on 07/19/2020 and I got an email conformation that I was all set. When I got there the app wouldn't let me retrieve my U-haul and there was a sign on the door that this location was closed. Someone was there before me and had the same issue and let me know we had to go to another location. All other locations were not open until 9:00 am so I had to wait an hour before I was helped. Once I spoke to someone they told me I had to go back to the original location to pick up my U-haul and they sent me a text message to retrieve the U-haul. No explanations was given as to why I didn't get this text originally at 8:00 am. By the time everything was done I didn't have the U-haul to 9:30 am. This whole experience was very frustrating.

Alice J.
Évaluation :

After driving the truck from where I picked it up to where o was loading my things, some sort of oil or rust water became apparent in the truck bed. I tried to call the store to let them know and after waiting on hold for 15-20 minutes, the dial picked up and then I was disconnected. I will be extremely disappointed if I receive a cleaning fee when I tried to report this issue from the beginning.

leland k. | Expérience générale |
Évaluation :

The front sliding door was broken at 4am when I arrived making it scary to enter and made me very worried about my things. When i called to report this it seemed the staff was very unconcerned by this issue.

Tyson M.
Évaluation :

Very Easy to get and return the van

Becca O.
Évaluation :

Although I understand the importance and necessity of the contactless/app use for pickup & drop off, the entire process was much more complicated and unsatisfactory than my previous uhaul experiences. When I went to pick up my truck, I was having issues attaining my assigned truck via the uhaul app and the customer service individual I spoke to insisted I get off the phone with them because they needed to “speak with other customers” before I felt confident I'd be able to complete the online process. When I went to drop off the truck, there was no designated ‘return key' box, requiring me to once again call customer service. I spent 45 minutes on the phone with 4 different individuals in order to obtain information as to where to leave the key to the truck. I fully understand these are weird times for everyone and we all need to adjust, but on moving day I hope that the easiest part of my day is attaining and returning my uhaul. I hope that my troubles can lead to other individuals and families experiencing a much more smooth process in the future.

linda d. | Premières impressions |
Évaluation :

There were no moving carts available when I arrived tat about 3pm on Thursday July 2. I had to wait and then I had to borrow one from someone else that had two carts a regular cart and a mattress cart only. They gave me the regular cart which I gave back to them when I was finished my off loading. No one was at the facility and I did not know what to do with the 5x8 trailer I just left it in parking lot. I hope it was not damaged or taken in the absence of anyone from Uhaul there to take possession of the return.

juan p. | Expérience générale |
Évaluation :

First, the worst part about this place was the fact that you could never get a hold of anyone when you had an issue. The main office being located at the mile high office is a huge inconvenience. Then you have the lack of parking at the facility. The loading dock is horrible to utilize for unloading. Over-priced dumpster usage fee. I mean $50 for 3 days is a bit much. The units are poorly lit and it makes it difficult when you can barely see because there is no lights in the units themselves. And having to sign in twice just to get inside was annoying. And was for nothing since it didn’t stop people wjo were not supposed to be inside from getting in. And apparently one of those someones tried to break into my storage unit and I was never notified. I had several issues and trying to reach a live person on the phone is nearly impossible. Why is there an office but no one working it. I hope that after this move I will never have to deal with U-haul ever again.

Steffen W.
Évaluation :

Le client n'a pas laissé de commentaire.

Sloan S.
Évaluation :

Le client n'a pas laissé de commentaire.

MARILYN C. | Expérience générale |
Évaluation :

There was no one in the offices.

james G.
Évaluation :

The reservation process was bad. It wasn't explained to me over the phone that when I said I wanted to pickup at this location it was only my “preferred location” and it then gave me a location that didn't work. I had to go in and change it to what I wanted after. And then the app wasn't working and I wasn't able to pickup the truck on time.

Jeffrey H.
Évaluation :

Le client n'a pas laissé de commentaire.

Jack D.
Évaluation :

Once I had the truck, the process was great. But here's the thing: the whole "verifying" process while you're sitting in your hot car outside the truck is absurd. WHY can that not be done ahead of time. I sat in my car for 40 minutes while a UHaul customer service rep called my different friends to "verify" me in some way? Why could that not have been done ahead of time. I was on a time crunch. I assume most people are when they move. It should be as seamless as possible. The entire verify process should be done prior. When I arrive, I should have my code on my phone for the truck padlock and just be able to GO. Just my thoughts.

Catherine W.
Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer G.
Évaluation :

he location and picking up my truck was great! The app is weird though. It wasn't clear that my pickup went through and when I dropped off the truck, there was no way to do it right away. It worked out in the end, but it wasn't a great experience software-wise.

Courtney N.
Évaluation :

The mobile process for obtaining the van took about 20 minutes and cut into the 2 hours that I had the van for. I ended up having to rush through my move to get it back in time.

WENLI D.
Évaluation :

Le client n'a pas laissé de commentaire.

reed b. | Expérience générale |
Évaluation :

Horrible experience. I will encourage anyone I know to never use a storage unit at this facility. Literally every time I went there were issues. Elevator broken. Keypad not working. Locked out of my unit. Zero customer service. Nobody answers the phone or will call you back. Awful place and glad to be done with it.

Brooke Ann M.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew H.
Évaluation :

Your app / website for self service needs to be improved. Process is slow and confusing.

Aaron S.
Évaluation :

Inform a head of time that uhaul needs to contact a reference right then and there.

Madison D.
Évaluation :

Your website sucks. Very glitchy.

james S.
Évaluation :

Key return was not clear. Called customer service spoke with two people over an hour on hold. Never got a solution. Had to have my wife call another U-Haul location for help while I remained on hold. They helped. Wasted an hour trying to get key returned.

John G.
Évaluation :

Windshield on truck needs to be cleaned before each use. Could barely see.

Thomas S.
Évaluation :

App didn't let me see code to turn in key. Nobody there to help so I had to leave for an emergency and chose to take key with me. I didn't want truck stolen so I had to pay for an extra day because the app didn't work

Michael W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

fred Z. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

erin d. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Steve O. | Expérience générale |
Évaluation :

Having a loaded trailer was a huge headache. The loading ramps were too low for any of uhauls trailers and for heavy objects like my toolbox and it was even empty. The one spot to back up is at a hard pitch due to the gate on the side.

Samuel S.
Évaluation :

the self pickup was not smooth. After making my reservation ahead of time, when I went to the location and started the checkin process on my phone, it told me it was "reviewing my rental qualifications...", it took 20 minutes for someone to get on the support chat feature and approve my rental. I don't understand why this wasn't done when I made the reservation instead of when I was standing by the truck. Once approved, the keys were not in the lockbox as instructed. I instead found them inside the truck. The whole checkin process was very frustrating

lisa P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Mark R.
Évaluation :

I received the car (parked downhill) at 1/4 a tank. I drove 9 miles and dropped the car off. I took multiple pictures, but when I looked at it (parked uphill) it was closer to 1/4 a tank. Because of that I uploaded that amount on the uhaul.com app. It didn't indicate I had a charge. Afterwards, I was charged $38 ($30 fill up fee + 2 gallons). I called to dispute this and was told that "It looked closer to 1/8" and I couldn't do anything to refute the claim or take off the feee. I am highly disappointed with the process as it feel like Uhaul has stolen $38 from me. Additionally, I was told it took 2 gallons to fill back up to 1/4 a tank. This could not have been possible unless I was given the car below 1/4 a tank as I only went 9 miles. When discussing this, the agent stated that the car could be 4 miles/gallon if at full weight, but I only moved a small couch 2 miles (needed to go to the location & to my house). Therefore, I either shouldn't have to pay for the 2 gallons or more likely (I was given the car when it was below 1/4 a tank). Highly disgruntled customer at this point (who never leaves negative reviews or has issues as I've been on that side of that business).

Michael S.
Évaluation :

Mobile check in process was an utter pain. The verification process (alternate contact, passport, etc.) was not made clear prior to standing in the cold and waiting for it to be complete. If I was informed in the initial booking, then it was not made clear. I would not use this service again. Also, the floor of the van cargo area was dirty; however, I could not select this option during mobile check in because the functionality to attach a photo was not working. As such, I had a dirty van with no way to claim it as such.

Max R.
Évaluation :

There was no key in the lockbox when I arrived. I suggest you leave the keys where they should be.

lisa P. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Laura W.
Évaluation :

Le client n'a pas laissé de commentaire.

Beth Ann K.
Évaluation :

It needs to be a little bit clearer, that it's self serve only and if you book to go into an office it's that a different location. This made quite a bit of confusion And cost me about 30 minutes into my time just acquiring the rental and cost me about 30 minutes into my time just acquiring the rental.

Laura W.
Évaluation :

Using the online check in was a little tricky

Bryan L.
Évaluation :

Used the online reservation and pickup. Reservation went easy. Pickup through the website took just over an hour, cutting into my time to move not to mention it was freezing cold outside. Neither the online system or agent I called into could help

RACHEL C. | Premières impressions |
Évaluation :

My only complaint is I had to literally walk in the office to have them open the load and unload door. If it’s 24 hour access I shouldn’t have to ask for it to be opened.

JOHN W. | Expérience générale |
Évaluation :

Excellent service and professional staff

RACHEL C. | Expérience générale |
Évaluation :

None

Stanley B. | Expérience générale |
Évaluation :

The on-site staff was extremely helpful.

Michael B.
Évaluation :

I specifically chose to be able to speak with someone at the location when I picked up the truck because I thought doing it online seemed like a hassle. When I got to the location I found out they only do it online and I was right, it was a hassle. It took like 20 minutes for them to get me approved. I booked my appointment well in advance.

Teri H. | Expérience générale |
Évaluation :

Amanda was always helpful when I had a question or needed help. This facility is convenient for downtown dwellers.

darrin p. | Expérience générale |
Évaluation :

Attorneys and Police will be in touch!. The one man there this past Monday, I'm looking into pressing charges against good for kidnapping because he locked me in my unit.

Phillip W.
Évaluation :

The whole process around picking up the uhaul is very annoying. You need to show up 30 minutes early to make sure you're approved on time.

Brent D.
Évaluation :

There should be a more concise outline of what is all involved with the vehicle pick-up. You should actually encourage customers to complete the preauthorization or approval of documents, drivers license picture front and back, as well as the fact that you not only require a secondary contact person and telephone number. Because of your lack of willingness to clearly outline this process. The morning of my move I nearly got frost bite. Standing out from of your location in 15 degree weather I uploaded and took pictures of the required and necessary documents. I also had to wake friends up before 7:00 to make sure they could answer your call to verify secondary contact telephone number. To add insult to injury, it takes 25 minutes in the 15 degree weather before you send me the code to unlock the key from your security box. My reservation time was not at all adjusted. I will not EVER use this service that you and your web page describe as saving time, ever ever ever again. Note to company, some things require human finesse. Open communication and outline of requirement. If even only the written encouragement of customers completing the pre-approval process before making it the the vehicle location would be quite helpful. I'm simply unsettled and disappointed with the exchange. Best, Brent G. Dysart

Stanley B. | Premières impressions |
Évaluation :

It was a bit inconvenient that I had to go to another location to sign up. But one I got my storage unit, the gentleman watching the facility was very helpful.

kathleen q. | Expérience générale |
Évaluation :

Everyone was very nice and helpful Thank you for your kindness and thoughtfulness!

Nathan P.
Évaluation :

Self service website is awful. Truck in pictures was not even the same model as the one I received.

Gregory S.
Évaluation :

I might do mobile 24/7 pickup again but it was a pain to get the website to work. It took a half hour to figure out that where customer service was sending me to change the privacy settings was not the right area (I have an iPhone), and we started down the path of trying to send me to a different location (the on-site guy who was nice but couldn't help the checkout process confirmed the nearest location was sold out). Although I eventually figured it out while on hold, I was a little blown away that there's no backup process for someone whose phone isn't working or something's not updated correctly. There was a real chance that despite the reservation I wasn't going to get a truck at all today, or get a place way out of town and have to haggle the mileage costs. And the truck I reserved would sit there all day. Aside from that the truck was pretty dirty on the outside but otherwise all went well. Thanks.

Anthony J C. | Expérience générale |
Évaluation :

Thank you.

Clifford B. | Premières impressions |
Évaluation :

From check in to loading unit, staff very efficient and professional. No complications. Would recommend.

gino P.
Évaluation :

Sales people have to tell us when it's an unmanned location. And that I need the app, etc. it took me almost 40 mins to get my truck- ridiculous! The app kept giving me errors, the website went down for maintenance too- this lead me to Needed to go over my time with the truck. I honestly want a refund or voucher or I won't use U-Haul again. Incredibly frustrating experience

Daniel S.
Évaluation :

The 24/7 truck-share approval process was slow. I arrived at 10:00 am and was unable to unlock my truck until 10:30 am. This should be a much quicker process! Also, no notes in the contract or website about needing to return the truck with the tank the same as when I picked it up, I assumed the mileage charge covered the gas. I would have used home depot instead if I had known, felt like a bait and switch.

Nadia M.
Évaluation :

Le client n'a pas laissé de commentaire.

Christina T.
Évaluation :

For a site that forces people to use their cell phones to rent equipment , the WiFi was terrible. The self rental was not user friendly and trucks were not even 4 wheel drive in a snowy state. Never again.

karleina d. | Online Move In |
Évaluation :

My lock was on a extra 2 day and couldn't move in right away like the online thing said and also got 24hr access removed from my account with no reasons as to why it was removed

donna d. | Premières impressions |
Évaluation :

A clean facility and there was a staff person who was helpful on 2 visits to the storage units.

Teresa V.
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy F.
Évaluation :

I would recommend this location, but tell them it's only mobile pick-up. When you reserve online it gives you the option of mobile or in-person pick-up. I selected in person, but the location I used is only mobile. The staff on hand was nice and helpful.

CARRIE G.
Évaluation :

It's not the rental location or the equipment that was “poor” or “below average” it was the experience of your app and trying to rent the truck through your self service. I made the reservation online - when I arrived I was informed that I need an app on my phone to rent the truck - although the reservation was “pulled” into the app when I downloaded it and logged in, it would not give me any code needed - after 45 minutes / phone calls to customer service / etc I finally had to cancel my reservation and rebook. I missed my initial pick up time of 10:30 am and it put me behind in my move.

Ben S.
Évaluation :

Terrible experience using the online only system to access vehicle. Could not get a code without to open the lock box without out help on the customer service line. Once the box was open it did not have a key in it and there was no one staffing the location to help until later in the morning. On the plus side the national based customer service agent I spoke with on the phone was super helpful, accommodating, and friendly.

everett L.
Évaluation :

App process was very poor and time consuming. Customer service was unreachable and when emailing the service rep from my order completion email I received a rude condescending response. Will never use U-Haul again.

Michele S.
Évaluation :

When I made my online reservation I specifically selected to use an agent, not the mobile check-in. However, when I arrived at the location there weren't any agents so I had to use mobile check-in. There were delays in processing my reservation, even though I had done it all online in advance, so I was waiting outside in the cold and ended up being late to meet my movers. Overall I was very disappointed with the entire process.

Justin B.
Évaluation :

Le client n'a pas laissé de commentaire.

Erik B.
Évaluation :

I have been overcharged with pending transactions causing no end of trouble, in my checking account... one charge for $64.90 which cleared, even though Amanda said these initial charges would be unclaimed and reiterated when our contract completes, another charge of $35.05 and $24.36 still remain as pending, but the $93~ charge has finally come off my account as pending, unpaid, returning my balance to almost normal. I've now gotten two invoices, one for $117~ and another for $128~ either of which only $64.90 is paid, leaving the other two pending transactions, in my account a mystery and negatively impacting my financial capacities , for holding too many placeholders charged for one transaction, from me?

Elizabeth W.
Évaluation :

Le client n'a pas laissé de commentaire.

Brittney F.
Évaluation :

There is no drop box for the keys! Had to call, wait for 45 mins, then get the code from a customer rep to put the keys back where I obtained them. Please add a drop box, this is frustrating.

John D. | Expérience générale |
Évaluation :

Very rude people, no help at all. Expected way more, but got way less.

Roger M. | Expérience générale |
Évaluation :

Didn’t unlock our unit, causing our return if the trailer to be late. They attempted to charge us for an extra day to which we fought. We had to go with a different company for storage.

Roger M. | Premières impressions |
Évaluation :

Rented the unit and they never unlocked it! Drove a trailer all the way there, so glad we went to find the unit before we began unloading! They couldn’t get ahold of anyone to come unlock it!!

juan p. | Premières impressions |
Évaluation :

No office on property is not good. Loading dock not a good height for u-haul trucks. But it is a clean facility and staff member Keith is very helpful and professional.

Charles T. | Expérience générale |
Évaluation :

none

felix c. | Expérience générale |
Évaluation :

It’s sketchy really worried about being there by my self my girl said issues hard really to have a dolly car ? have 2 for bed & only 1 flat to use whole facility Elevator sucks 200 words.

steven r. | Expérience générale |
Évaluation :

Elevator not working on moving day

Carolyn B. | Expérience générale |
Évaluation :

Overall good experience.

Sheila C.
Évaluation :

Where do I start! I returned using my phone. It says to leave the key in the drop box. THERE IS NO DROP BOX AT THIS LOCATION!!! What a mess. There is a map on the door to another location, but it doesn't give the address of the other location. You want everyone to use their phone yet you fail to give an address that we can put into our phone to find the other address! That is just plain stupid. We had nothing but problems this whole time. Would NEVER recommend you to another person and would only use in an extreme emergency.

Jonathan S. | Expérience générale |
Évaluation :

Easy access. 24-hr.

jim v. | Expérience générale |
Évaluation :

Doors were locked 24/7, but were usually propped. Although staff were supposed to be present, I never saw any on site. All told, a little creepy. But, I had no problems.

Nejc S. | Premières impressions |
Évaluation :

Good place. A lot of place to maneuver with your stuff, large elevator, moveing carts are waiting at entrance. No complains.

Phillip K. | Expérience générale |
Évaluation :

Would come back

corey w. | Expérience générale |
Évaluation :

Wonderful customer service and clean facility

KENNETH T. | Premières impressions |
Évaluation :

Great service

michael f. | Premières impressions |
Évaluation :

Absolutely terrible experience! Spent half a day driving back and forth between the office and storage location trying to get access code to work. After 4-5 resets on my code, finally had to cancel.

nils a. | Premières impressions |
Évaluation :

Aaron at mile high was really helpful. The girl I booked with over the phone was clueless and did everything wrong which made me nervous. Wish there was a better/bigger dolly at Lipan st. storage.

Vanessa M. | Expérience générale |
Évaluation :

Brian was always so kind and helpful

Dwayne W. | Réservation |
Évaluation :

Everything was good - the process was smooth and explained very well!

Bree M. | Réservation |
Évaluation :

Blah

Gabriela F. | Expérience générale |
Évaluation :

Great location, good storage space. Very clean.

Marsha R. | Réservation |
Évaluation :

Received excellent customer service . Store was very clean. I hihhly recommend this location.

Mikaila M. | Réservation |
Évaluation :

I was told by the guy at the front desk that this was a 24 hr. Access storage..... Well I can get in right now.

heather r. | Expérience générale |
Évaluation :

Everything was great and having the carts there was super helpful!

Justin W. | Expérience générale |
Évaluation :

Attends were not available during posted hours. Couldn't get ahold of anyone local to help me with move in & directions & online services didn't adequately provide me with move in procedure.

Justin W. | Réservation |
Évaluation :

I never found any attendants even during posted hours. Kinda dumpy place .

Seneca H. | Expérience générale |
Évaluation :

Everything went smoothly with my stay with this Uhaul facility

Emily M. | Réservation |
Évaluation :

They were so amazing and helpful.

Danny H. | Expérience générale |
Évaluation :

Great facilities and customer service!

DANIEL K. | Expérience générale |
Évaluation :

Not enough moving carts for a facility that large. Card reading system is a joke. Sometimes it works and other times not. Customer service call in set ice are no help at all.

Ben H.
Évaluation :

Had to wait for over an hour for someone yo show up to the facility.

Lisa M M. | Expérience générale |
Évaluation :

I was rented 2 storage lockers on the second floor. The associate failed to inform me that the elevator was out and I would not be able to move in. When I checked the lockers 1 of them had a lock.

Joseph P. | Expérience générale |
Évaluation :

unit and bldg always clean and secured, would have like more than 1 elevator as not to keep elevator in use. Easy access and carts available.

ERIC L.
Évaluation :

A padlock was left on the back of the truck without the key, I was forced to return to the Uhaul location to have the lock removed, which wasted an hour of my time. When attempting to fuel the vehicle, there apparently was a hole in the fuel line and it leaked to the ground.

AJ H.
Évaluation :

Have a drop box/slot for key return. I had to call and have someone provide me the lockbox code to return the keys

nicole W.
Évaluation :

Everything was done online after the reservation was made. I followed the instructions and every went the way it was suppose to. Making the check in and check out very easy.

Non reviews have been submitted for this location.

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