Customer Reviews for U-Haul Storage of Lake Oswego

5 213 évaluations

7100 SW McEwan Rd   Tualatin, OR 97035
(FREE MONTH OF STORAGE!)

(503) 536-2412

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(503) 536-2412

7100 SW McEwan Rd
Tualatin, OR 97035
(FREE MONTH OF STORAGE!)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

After picking up the truck we noticed one of the taillights was not working. We called u-hail who sent a mobile repair service and Marco fixed the light as we loaded the truck. We were then safely on our way to our new home.

Lawrence H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHASE L. 
Évaluation :
5

Nothing noted—it was perfect for our quick 1 1/2 hour rental to move couches.

kathleen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNNY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Masood B. 
Évaluation :
5

Ethan was great! I've rented from this location before - always a good/great experience!

Chris A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrice D. 
Évaluation :
5

Great location, friendly staff.

THOMAS A. 
Évaluation :
3

The Windows were dirty. The windshield. And both door windows. It make it dangerous. And you know how difficult it is to clean the windshield. You need to do a better job on this important item.

Michael L. 
Évaluation :
1

It was extremely hot in there and no air it was stuffy and hard to breeth

Jason M.  |  Expérience générale 
Évaluation :
5

You guys have it covered I can't think of anything that you might need to improve on since your staff was knowledgeable and courteous and even asked if I had any questions and I had none. It was a quick in and out service was smooth and equipment checkout too thank you.

Divine E. 
Évaluation :
5

Everyone I dealt with here were very friendly, helpful and knowledgeable.

Loren S. 
Évaluation :
1

You charged me for a utility dolly that didn't even exist in the truck. I want some money back. Seriously, there was an empty orange clamp in the rear passenger side of the the cargo area that was not holding a dolly, but clearly has signage as if it should have. This is a scam because they tell you to leave before the truck is actually checked in. Also, I didn't buy the $70 coverage, I bought the $50 coverage.

Bryce C. 
Évaluation :
5

We did not communicate with this location directly, all coordination was done with the scheduling office in Sherwood. They helped us multiple times over the phone with my various questions and at the last minute helped me schedule a rental truck when I realized the u-box delivery was scheduled for the wrong day. I really appreciated their friendly and helpful manner over the phone. The u-box delivery, pickup, and storage went well. It was in good condition and our items were stored and arrived safely.

Jeff I. 
Évaluation :
5

great experience overall. great van. great team.

Bernard F. 
Évaluation :
5

Your guys on Saturday did a great job. I will be back.

PETER F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
3

Working with UHaul was one of the worst experiences I've ever had. This was mainly because of scheduling. I initially booked for certain dates (and I specifically booked with UHaul because those dates were available in comparison to competitors) and then after I booked, I was told those dates were no longer available. I had to go out of my way to take things to the UBox instead of having the UBox delivered to my apartment as initially planned. So I take my things to the UBox, and when I arrive (at the time UHaul told me to arrive), I'm told they have no UBoxes and that they were supposed to receive a delivery of them and yet hadn't yet. Then, the box arrived days later than my initial scheduled date. Then, I was told the UBox had to stay on a property for 24 hours, which my new apartment didn't allow, so then I had to rent a truck through UHaul to pick up my things, which was so stressful given that I had just moved to a new city. Overall, there was so much uncertainty around when the box could be picked up and when it would be delivered, and as someone who was taking time off work, this was very difficult. If UHaul could just get their scheduling in order, this would have been a way better experience. If I were to move again, I probably wouldn't choose UHaul for this reason. Things need to be more clear and organized. It just seems like UHaul has no knowledge or control over their drivers/deliveries, and this is incredibly stressful for someone going through a move. Customer service was always nice and helpful, but didn't make up for the stress and uncertainty of the experience.

Naily N. 
Évaluation :
5

The employee who helped me was great but he was obviously struggling with the slow computer and problematic reservation system. I'm sure they'd appreciate an upgrade so they wouldn't be so frustrated and they could help customers faster. But that wasn't his fault at all. He has a fast as he could be and was very helpful.

Caitlin J. 
Évaluation :
5

My 26 foot truck was reserved for more than 2 weeks but was not in stock, it was in Sandy, Oregon. U-Haul corporate said it would credit me $50 for this scheduling problem, however no credit was given. Aaron was very understanding at this location and provided me a 20 foot truck. Our $50 credit from corporate should be honored as promised.

Don K. 
Évaluation :
5

Excellent staff. Very friendly and helpful. The truck I rented was outstanding. New and very cofortable.

Grant W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Babak S. 
Évaluation :
2

I drove the truck 13,5 miles and pumped in 2 gallons of fuel which should be more than enough. Still the checkout person charged me additional $22 for fuel. After bringing it to Managers attention, a credit was issued the next day. On a positive note, the lady checked me in the morning was very friendly and helpful

Srider N. 
Évaluation :
5

Super friendly employees helped me with my trailer rental and return. They were great and we will be back again when a rental is required.

Mitchell B. 
Évaluation :
5

Guy who answered the phone was above all was courteous and patient ( I'm 76 ). When I asked him to talk more slowly, he did and was very nice about it. My storage rate was way more economical than I had expected. In Coeur d'Alene, Idaho, All of the staff were GREAT! Especially Renee. I was stressed with having to move my stuff out plus it was 106°. I unwittingly chose the hottest days of the year. Ugh! Renee deserves big time kudos. Every interaction with her was positive even when there were customers waiting, phone calls that needed to be answered, staff that needed instructions, etc. She is remarkable and is worthy of praise. She helped me with all solutions and recommended using two Unboxes which solved my problem. I had a U-Haul hitch installed. I bought the hitch from her but she couldn't install it right away. She took the trouble to call store in Spokane and they installed it the next morning. WOW! All the staff were GREAT there also. I had begun my quest thinking I was going to buy a hitch and rent a 5x8 covered trailer but soon realized that it was not feasible. The two boxes were Renee's idea and they worked out perfectly! She made everything simple and easy. She really knows her job well. Corporate should hold onto her with both hands. She's a fantastic asset to the company. Sorry, hope that I'm not being too effusive but she made my task easy and stress -free. I simply love U-Haul and will ALWAYS have my business. Thank you so very much. Bob Galten

Bob G.  |  Premières impressions 
Évaluation :
5

Unable to reach anybody on the phone.

Walt B. 
Évaluation :
4

I am giving this a decent rating because the people I worked with were helpful. I do have a major issue with the availability and lack of communication. When I showed up to get my truck, it was not there and the staff had no idea where it was. Apparently, the person with the vehicle did not turn it in on time and I had the go to another facility that pick up a truck. Fortunately, the other facility had a vehicle and the staff there was very helpful. I don't know what the process is or the expectations for this situation, but as a customer, this left me high and dry with no warning. Fortunately, I had a vehicle or I would have been significantly delayed.

Michael H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jeff R. 
Évaluation :
5

Always excellent customer service! We also received one month's free rent because we had previously rented a truck from this store. Mary found a space close to the stairs since we had a second story unit. Dollies were available for us to load our boxes, and move-in was fast and efficient. The lock was brand new, and the unit dry and clean. We're relieved to have a safe place for our belongings, and easy access to our unit whenever we need it. Merci.

Christina H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory W.  |  Premières impressions 
Évaluation :
5

Awesome

ALAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE F. 
Évaluation :
1

I requested moving blankets and was charged $10 for them, but they were not provided with the truck. I had to go through with my move without the blankets, which greatly complicated things. When I brought this to the employees' attention, they said they would resolve the matter and refund me. I've called several times about this, and I still haven't been refunded and I get the impression that this issue has been forgotten.

Harold R. 
Évaluation :
5

Excellent customer service.

Matthew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUMIR V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Farzad K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candace R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSUE C. 
Évaluation :
5

Everyone at this location is great I just wish they had more trailers so I didn't have to go to your location on 99 they arevhorrible

Hal K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric C. 
Évaluation :
5

Medal hinge below ramp on left side broken. Looks like someone used duct tape to repair. Difficult to stow ramp but figured it out with a helper to hold hindge until partially stowed.

James D. 
Évaluation :
2

The van we rented was marketed as fitting a queen sized bed. This is inaccurate. The tires at the rear of the van are placed in a way that, if you put a queen sized mattress in, your mattress will NOT LAY FLAT, which causes damage to the mattress. The mattress can also not be put vertically, as the van is to short. Please consider not lying in your marketing. I just lost my mattress warranty because of it! 

Ryn P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen Anne M. 
Évaluation :
5

Your corporate computer system needs to be upgraded. I spent approximately 15 minutes waiting for responses from the system. It is so bad that the agent who helped me apologized over and over for how slow it was. I gave the facility an excellent rating, but I gave the corporate computer system a poor rating.

Wayne E. 
Évaluation :
5

i would get a larger sign where the drop box is

Jim O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric G. 
Évaluation :
1

Unfortunately I have yet to have a good uhaul experience. I set up a one-way rental from Sherwood to Milwaukie. My rental changed the day before to pickup in Tualatin instead. Not a biggie. I get there and they don't have my truck. The one rep and supervisor didn't care. “It's a computer problem” and walked away leaving this poor teenager to figure it out for me. Ended up having to pickup and return the truck to Tualatin, which ruined any sort of convenience I was aiming for. I was offered no compensation or anything more than an apology from the teenager.

BRANDON P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don R. 
Évaluation :
4

Prices are kinda high compared with the market

Scott G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Branden T. 
Évaluation :
5

The van I had , which was the same type that I had rented from the same center 3 weeks ago was not safe to drive over 50 mph. It had Arizona plates so I assume it was a visitor vehicle. Still, it was not controllable on the highway over 50; the steering was very unresponsive/ loose making it quite impossible to operate safely over 50 mph. I am an experienced driver and, as I noted drove a similar vehicle from the center 3 weeks ago and had no difficulty controlling it over 50 mph

lawrence H. 
Évaluation :
5

They lost the truck after I returned it and called me looking for it

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reed P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bjorn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean N. 
Évaluation :
5

A great experience! We were greeted quickly and treated very well. Thank you for the great service!

Mark T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robyn A.  |  Expérience générale 
Évaluation :
5

Excellent service at this location

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey W. 
Évaluation :
5

Excellent experience. Strongly recommend. Thank you and your folks at this location.

Bruce V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana Y. 
Évaluation :
5

Excellent customer service! Trailer worked great! Easy online reservation and easy return!

Tom H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina G. 
Évaluation :
4

I was supposed to have a full tank of gas to start my rental. I did not. My bad for being in a hurry, but very frustrating and deceiving to the renter.

Greg D. 
Évaluation :
3

Team could have been more helpful with directions to finding the truck. Lack of willingness to leave the desk.

Nick P. 
Évaluation :
4

It took longer to get my truck than to use my truck for the task I used it for. The customer service rep was left alone at the counter. There was a problem with bringing up my reservation. Then the system went down. And the manager on duty was too busy to help the customer service rep figure out how to solve the problem. It took over 45 minutes to process my reservation and give me my truck. I really felt sorry for the customer service reps.

James P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shaw D. 
Évaluation :
1

I was charged for a full 2nd day for the equipment even though I returned it <20 min late. In two separate calls they promised to refund the extra day, which had not happened yet. Moreover, the gas meter in the vehicle must have been faulty. I drove 18 miles and the meter showed almost full. I had to add 6+ gallons of gas to make it full. When I brought it up 3miles/gallon(!), the answer was depends how you drive the van….

George P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawrence AND P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darius B. 
Évaluation :
5

Tomas was very helpful

MARILYN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen L. 
Évaluation :
5

Staff very friendly and helpful on phone

Shannon H.  |  Premières impressions 
Évaluation :
2

Front desk service has always gotten the job done, but every time, the feeling I get is they don't give a rip about customers. It just happened to me twice again. Walking in and stepping up to the counter, one associate didn't even lift their head up for an uncomfortably long time, and when they did, it was a head not without eye contact and saying "they'll (next register) take care of you in a minute" and then nose back down to what they were doing. Never a "good morning". Never a "thanks". Never a "what can we do for ya?". Just blank stares and indifference. I can count on getting a tone like that or it will make me go find a different rental yard. Your crew needs to learn how to be courteous.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy J.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teresa G. 
Évaluation :
4

The salesman was good but the car tow was broken on the driver side it did not stay in place so I had to drive slow because most of the drive was two lane

Bobbi M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda N. 
Évaluation :
5

This is first time I used U box service. It's much better than I was thinking. I will definitely use it again next time.

An Min S. 
Évaluation :
5

The trailer was ready to go and a young man helped make sure it was hitched correctly. Everyone was very helpful and friendly.

Derek R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK RICHARD L. 
Évaluation :
1

The mile charges are in reasonable Md I wasn't compensated for refilling the gas more then I should have

Trevonn R. 
Évaluation :
5

Great support from the team! I forget the name of the guy who helped me but he evaluated why my signals weren't working and quickly fixed it with a new fuse. I did not get the same level of support from the Sherwood location. I'm very happy with the Lake Oswego team!

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia W. 
Évaluation :
5

All around great. Effective, efficient, quick & solid, well maintained equipment. Merci.

WILLIAM DARREN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

henry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alba H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rich P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

asten C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lafcadio D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLE D. 
Évaluation :
5

Easily the best U-haul customer service experience, which is why this is the only store I use though others are closer to me. Have rented trucks here over the past couple of decades.... good job!

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew L. 
Évaluation :
5

I move A LOT and Tomas was the most helpful and thought person I have EVER encountered at UHaul in literally 40 years.

EDITH M. 
Évaluation :
5

Tomas was very helpful with my storage process even when it was booked at a wrong location by mistake. My overall experience with this location is excellent! I highly recommend this place for the staff and location. Merci!

Lloyd T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUY B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicente G.  |  Expérience générale 
Évaluation :
5

They were always easy to work with. Friendly staff and always willing to help.

LORAINE L.  |  Expérience générale 
Évaluation :
5

Had this unit for 5 years & never a problem. I loved the automatic payment. Thank you so much

Debbie G.  |  Expérience générale 
Évaluation :
4

I enjoyed the drive through into & out of facility; the carts availability for use. The shrill alarm going off quite frequently was disturbing and the inability to call the local number to smooth out any billing or address changes was discouraging.

Philip B.  |  Expérience générale 
Évaluation :
4

Overall good experiance

Craig M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marian s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

victor c.  |  Premières impressions 
Évaluation :
5

This place is absolutely the best storage space. It was beyond our expectations. Everything is perfect and clean and the staff is incredibly helpful and efficient. We are so happy we found it!

Cain D.  |  Premières impressions 
Évaluation :
5

Extremely expensive and at one point when I came back to pick up the key fob instead of having a key code…the pricing was cheaper. Having been there as long as I was I felt they should have let me know or automatically dropped the price when it changed.

Nick K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rashawn R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alynn V.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

gina j.  |  Expérience générale 
Évaluation :
5

Would plan to use U-Haul for my future moving and storage needs

Craig M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Neha K.  |  Expérience générale 
Évaluation :
5

Aaron Omlid was great! Excellent service.

Dennis O.  |  Premières impressions 
Évaluation :
5

Mary & Brian were fantastic. I genuinely really appreciate their help in a stressful situation. I feel like my belongings will be safe! I do wish you were open a bit later, but no biggie :)

MARIA THEODORE P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON ANNE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwen r.  |  Expérience générale 
Évaluation :
5

My uhaul truck had an abs notification and I talked to the staff regarding it they said to not worry about it but it really scared me driving up and not knowing what to do about it since it was my first time driving a uhaul. Overall storage was amazing! Staff was quiet and wasn't very welcoming but they did help and try to make my experience great

Delanie H.  |  Expérience générale 
Évaluation :
5

We're very thankful for your Divine ability and customer service come, do you want to change it through the many challenges that we had your very compassionate to our needs. This is going to be a long haul to the East Coast and we are very thankful for your cooperation and all the difficult situations that we went through on this weekend with shipping. And taking praise God for each and every one of your employees, and a special thanks to the young man that retrieved my wife's purse at the end of the evening. He showed us what an honorable company you are really is. I don't know his name but a double thanks to the corporation.

ELton T.  |  Premières impressions 
Évaluation :
5

The most “chill” laidback u-haul experience I’ve encountered.

Philip D.  |  Premières impressions 
Évaluation :
4

We had a misunderstanding that was resolved promptly once contact was made. Overall, I was pleased with my experience here. Kind staff and easy storage.

Aliya B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD EDWARD S.  |  Expérience générale 
Évaluation :
5

The general manager , Mary , and others were very helpful when I shipped my box to the Europe, they did every thing to make my life easier and I would recommend the service and kindness

Wilmore W.  |  Expérience générale 
Évaluation :
2

I had huge problems with the alarm system constantly going off on me, which aggravated my tinnitus severely. The sign up process for the unit wasn't very clear to me and left me with a lot of questions but the employees at the counter didn't seem to want to explain any of the policy's to me.

Bryan S.  |  Expérience générale 
Évaluation :
5

The staff was so helpful!

Jean T.  |  Expérience générale 
Évaluation :
5

Leaving my belongings in storage for a year was initially an anxiety-creating idea. So I loved that U-Haul offered a solution that was so secure, temperature controlled and easy to manage online while I was away. The staff were also very accommodating when I misunderstood the reason for the two lock slots and were patient with me as I was travelling Ana couldn't return immediately to remove one of my locks. Move out process was seamless.

Justine B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fern T.  |  Expérience générale 
Évaluation :
5

The staff at the LO location is great! So helpful and understanding to customers needs.

Jean T.  |  Premières impressions 
Évaluation :
5

The staff member was professional, knowledgeable and friendly. I especially appreciated the wide range of options and cleanliness.

John F.  |  Expérience générale 
Évaluation :
5

Except for the alarm system and alarms going off often, I loved it. I'll use this U Haul again.

Kathryn H.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly service from Cody!

Mary M.  |  Premières impressions 
Évaluation :
5

Very accommodating to our quick in and out needs

STEVEN DUANE P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric m.  |  Expérience générale 
Évaluation :
5

Would definitely recommend to anyone looking for U-Haul services storing or renting a truck/van. 100 % the best I have worked with. Had only 1 issue and it was resolved immediately great work staff, caring and considerate. The best I have seen compared to other businesses. Great job team keep up the good work.

Kelly C.  |  Expérience générale 
Évaluation :
5

Great friendly staff.

William G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEOFFREY C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ben F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDY M.  |  Expérience générale 
Évaluation :
4

I received good service here.

Aliya B.  |  Premières impressions 
Évaluation :
5

Clean, well lighted, and fantastically easy access

Steven B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derek R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amit B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine R.  |  Expérience générale 
Évaluation :
5

Excellent facility. Very clean storage. Quick and friendly service

Kenneth L.  |  Premières impressions 
Évaluation :
5

Everything was perfect except no tp in the women's bathroom. Two different days.

COURTNEY K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sima A.  |  Premières impressions 
Évaluation :
5

Surprisingly excellent service. The guy helping me at the desk (Eli? Sorry i dont remember) when I came in to check in was awesome- friendly and super helpful. Especially because this was my first time using a storage unit and first time at that facility. He was patient and worked with me even though I went back for help like 3 or 4 times. I would recommend this place. Oh and had some of the best rates I saw in the area

Tyler R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Norman N.  |  Expérience générale 
Évaluation :
5

The staff made what seemed an impossible task possible. Thanks to all.

Patricia T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

G JOSEPH P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sue h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L.  |  Premières impressions 
Évaluation :
5

Very nice employees, very clean inside and out, very secure

Khara P.  |  Expérience générale 
Évaluation :
5

The gentleman that helped me was very kind, very thorough and very helpful.

Nicole L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaclyn s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amit B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron O.  |  Premières impressions 
Évaluation :
2

The Grace period isn't long enough. Pro rating for time not used should result in a refund.

Joseph A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maged G.  |  Expérience générale 
Évaluation :
1

Rude and racist staff

Angela S.  |  Premières impressions 
Évaluation :
5

This facility was clean and easy access. The staff was friendly and helpful. I will rent here again when needed and would recommend to others if they are in need of a place to store their belongings.

Michael B.  |  Expérience générale 
Évaluation :
5

The guy working in the office was very helpful getting me acquainted with the layout of the buildings and finding my unit.

Nancy L.  |  Online Move In 
Évaluation :
3

We waited a long time in the office area of U-Haul before we were helped.

Rebecca H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maged G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin F.  |  Expérience générale 
Évaluation :
5

The alarm system is annoying with to many faculae alarms Staff was great! Great facility. Thank you!

Matthew R.  |  Expérience générale 
Évaluation :
5

Good atention

Victor M O.  |  Expérience générale 
Évaluation :
4

Clean and convenient access to storage unit, due to the drive through door remote issued to me

GHEEN RANDOLPH A.  |  Premières impressions 
Évaluation :
5

I felt safe when I went by myself and I appreciated being on the ground floor since I’m 64 yrs. I loved the convenience of the building being covered and I could drive through.

Judy D.  |  Expérience générale 
Évaluation :
5

Thank you for doing such a good job.

Thomas J.  |  Expérience générale 
Évaluation :
5

Super helpful and friendly staff.

MATTHEW E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ann P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DIANNA R.  |  Expérience générale 
Évaluation :
3

This is the second storage unit I've rented online w U-Haul. Neither instance led with a map, but the first time (River Road in Eugene) had many maps on the walls. I had to hunt for the maps at Tualatin. More maps please!

JEFFREY W.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger D.  |  Expérience générale 
Évaluation :
1

Allen knows says he is the grneral manager. Ths is Angela and Jyaida. Not Ronald as your customer name reads. Sad. We will never ise yourcompany again. Terribly disatisfied from pick up, drive in to finish. On hold now...over 30 minutes teying yo return the uhaul. Smh. You make way too much money off the people to treat people like this.

Martin-Shoshanna Angela O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian P.  |  Premières impressions 
Évaluation :
3

Uhaul's corporate phone system makes it impossible to get a hold of the actual shop you're trying to call. That needs to be fixed.

Lauren T.  |  Expérience générale 
Évaluation :
5

Local, convenient and friendly staff

Andrew V.  |  Premières impressions 
Évaluation :
5

Never had an issue. Employees were great when I did interact with them

matt s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H.  |  Expérience générale 
Évaluation :
3

Guy the checked me in was more concerned with his phone (texting) than checking me in.

Berl D.  |  Premières impressions 
Évaluation :
4

Always a super long line because it is such a busy location. Once you get waited on, folks are kind and usually have the answers.

Peggy L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine C.  |  Expérience générale 
Évaluation :
5

Stressful time with last-minute changes and they were easy to work with - they really made my day. Thank you - thank you! The free month included with one-way rentals was a big life saver for me and my family. We will certainly recommend U-Haul to others!

Tristan R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason L.  |  Premières impressions 
Évaluation :
5

Greatvstaff

Nate J.  |  Premières impressions 
Évaluation :
4

not enough 10x 10 and 10 x 15 units available. Had to change storage units mid stream because the 10x10 one that said it was available on computer actually wasn't. Alarm kept going off on the 2 new 5x10 units. Smart having a bathroom available inside the facility. Staff was very nice and helpful.

Scott V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanne Z.  |  Expérience générale 
Évaluation :
5

Security system alarm went off constantly. Super obnoxious, and kinda defeats the point, no?

cade d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M.  |  Expérience générale 
Évaluation :
5

The security elements are amazing!

Christopher R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger D.  |  Premières impressions 
Évaluation :
5

The Lake Oswego team was prepared, professional and efficient. I could not imagine a better experience.

Gregory D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINE W.  |  Expérience générale 
Évaluation :
5

Easy access from interstate and nice facility.

Diego L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah S.  |  Premières impressions 
Évaluation :
5

Better facility and 1/4 the cost of our old place

Steven B.  |  Premières impressions 
Évaluation :
5

Everyone at this u-haul was just great people! They all deserve a great lunch or some kind of gift card! . The manager Eli is an AMAZING Man! He is very customer service oriented and can solve any issues that come his way. He runs a tight ship and his employees know he expects the best for all customers! . Your the best Eli. Buy him lunch and dinner and all of them a thank you box of donuts, happy customers are return customers. Brenda

brenda b.  |  Expérience générale