Le client n'a pas laissé de commentaire.david P.
Customer Reviews for U-Haul Storage of Lake Oswego
Pour nous contacter
Tualatin, OR 97035
(FREE MONTH OF STORAGE!)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.patrick G.
Le client n'a pas laissé de commentaire.Lafcadio D.
Le client n'a pas laissé de commentaire.DANIELLE D.
Easily the best U-haul customer service experience, which is why this is the only store I use though others are closer to me. Have rented trucks here over the past couple of decades.... good job!Robert H.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.Andrew L.
I move A LOT and Tomas was the most helpful and thought person I have EVER encountered at UHaul in literally 40 years.EDITH M.
Brian was greatKevin M.
The team that assited me were awesome and made the experience great!Kyle L.
Great serviceMatt D.
Le client n'a pas laissé de commentaire.Tracy W.
Le client n'a pas laissé de commentaire.Corey W.
Le client n'a pas laissé de commentaire.Andrea G.
I don't have a problem with the pick up place. I have a problem with where I ordered the trailer on Pacific Hwy in Tigard, OR. He told me my car was definitely ok for this trailer. When I went to pick it up the guy who connected me said "I don't know who authorized this" It was a heavy load for my Lexus ES350.Eugene W.
Tomas was very helpful with my storage process even when it was booked at a wrong location by mistake. My overall experience with this location is excellent! I highly recommend this place for the staff and location. Merci!Lloyd T. | Expérience générale
Great service. The person at the front desk was helpful and got the trailer all hooked up to my truck. Drop off was easy.Steve L.
Le client n'a pas laissé de commentaire.Patrick C.
Good service, quick efficient.Fred O.
Le client n'a pas laissé de commentaire.Jeremy H.
The gentleman that handled my account was professional and very efficient. Great hire. So refreshing in today's lack of service world. Very impressed.john G.
Excellent customer service..victoria B.
My attendant was extremely helpful and efficient - whole process went very smoothly.Ella C.
Rented us equipment that didn't work , it damaged our car and now it's up to us to chase down a claim. Also filled in a fictitious vehicle on the contract without our knowledge. â€œShady practiceâ€James M.
The entire experience from pickup through transport to delivery was seamless. I can highly recommend U-Haul.Tom P.
Le client n'a pas laissé de commentaire.jamal T.
Picture perfect experience!! There is nothing that could have been better, everything and everyone at U-Haul was top-notch from beginning to end. I highly recommend U-Haul and U-Boxes to anyone needing storage/transportation of household goods or whatever.Brian H.
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.Bill L.
Le client n'a pas laissé de commentaire.Christopher E.
Le client n'a pas laissé de commentaire.Randall E.
I was called and asked to change my pickup location in exchange for discounted rate and additional miles. Woman that had called was very helpful, professional and courteous. Good experience at pickup location as well.TODD M.
Le client n'a pas laissé de commentaire.terry O.
Le client n'a pas laissé de commentaire.Steve Z.
Really happy with thempeg B.
Le client n'a pas laissé de commentaire.toby H.
Le client n'a pas laissé de commentaire.Craig S.
There's nothing you could have done better. A home run all the way.Brian K.
Le client n'a pas laissé de commentaire.Andrew V.
Le client n'a pas laissé de commentaire.JASON S.
Le client n'a pas laissé de commentaire.Megan M.
Great experience when I needed everything to flow perfectly!Wes G.
The staff was friendly and efficient. There was a line but it moved quickly. I just rented a hand truck. No probems at allKevin T.
Le client n'a pas laissé de commentaire.Mark M.
Le client n'a pas laissé de commentaire.Katherine J.
Le client n'a pas laissé de commentaire.Corbin W.
Everything went well, much, much better than that the one I have rented a week agoSimon M.
Le client n'a pas laissé de commentaire.Gordon E.
I have a unit at this location. The staff is always ready to help.Shirley Y.
Location is great! I had originally made a reservation (a month prior) with a different location in Tigard and got a call the day before to let me know my reservation had been moved to Salem. These folks helped me correct the U-haul location as this was a great source of stress to have U-haul not let me know they changed my reservation.JENNIFER B.
Le client n'a pas laissé de commentaire.Stephen N.
The U Haul representative who helped me when I picked up the vehicle was outstanding. He helped me work through some questions/issue I had when I booked the rental on line. He also explained to me how the towing light worked enabling to improve my fuel economy when I was not towing anything. All-in-all a great experience.WILLIAM K.
Le client n'a pas laissé de commentaire.Robert R.
Le client n'a pas laissé de commentaire.Chuck S.
Le client n'a pas laissé de commentaire.Tyler B.
Le client n'a pas laissé de commentaire.MATTHEW D.
Le client n'a pas laissé de commentaire.scott I.
Le client n'a pas laissé de commentaire.kerry T.
Everything was greatMATTHEW D.
It was hard to remove the key from the ignition on this vehicleMarlin G.
The lake Oswego location is the best. Staff is great, facilities are well organized and pick up and drop off are always easy and quick.Daniel B.
nice clean effective safeYan L.
Good value and attentive staffBruce T.
Extra charges not clearly listed online and too few miles allowed for the tripVANESSA G.
Le client n'a pas laissé de commentaire.Jan S.
Male employee very rude and not professional at all! Never renting here againDarlene M.
Le client n'a pas laissé de commentaire.Shannon M.
They forgot to put a dolly in the van but the gentleman that was working the returns refunded meKAREN D.
Le client n'a pas laissé de commentaire.phil L.
Give cost of living increases to your entire staff. They deserve it. Top notch crew.Chris B.
the self check out and check in app did not work for either way.. it took longer to check out and in then normal.james P.
Great experienceMARTIN CHARLES R.
Le client n'a pas laissé de commentaire.Josiel P.
Excellent service à la clientèle.daniel D.
Scheduling delivery at the destination was a problem. One u haul office doesn't necessarily communicate with another. Day of arrival was delayed, because the local office did not do weekend deliveries. â€œGuaranteed delivery dateâ€ turned out to be delivery to warehouse 2 hours away, requiring a transfer. You have to be flexible or allow more time for goods to arrive. Also, numerous automated emails requesting calls to confirm, even after speaking directly with Uhaul representatives.LAURA W.
Le client n'a pas laissé de commentaire.Phil H.
Le client n'a pas laissé de commentaire.Debbie K.
Le client n'a pas laissé de commentaire.Phillip S.
The middle computer red tape for older , less tech savvy folks ,as I am was stressful, not a fun experience. Delivery at both ends was fine, and the ashville store was super helpful. Both of the labor crews were good with the young men here in silver ton, above averagelee C.
Le client n'a pas laissé de commentaire.Brian K.
Fix the usb charging socketJon B.
nice people at 4his uhaulBrian L.
The number of dollies I signed up to get were not all available. I was told it was a supply chain issue. The folks that work at this location were able to get me at least one of each type.Patty R.
Dealing with the online scheduling changes was a nightmare and I am unlikely to use your services again because of it.Michele S.
Upon the UBOX arrival at our new home in Arizona, we were not able to open the box. We called the Sun City West, Surprise, AZ office, not Oregon, for assistance. The staff suggested we pry open the box or shimmy it in case something had shifted.We spoke with the office 2-3 times. No one could offer help until scheduled later that evening. Eventually, on our own, we realized that the box had been bolted shut so a new neighbor came over to unbolt it. We couldn't do it as our tools were in the box!! We were extremely frustrated that the local office had no idea why we couldn't open the box or get us assistance until much later. Please send this information to the correct branch of UHaul. We were pleased with our Oregon process, and the box was delivered on time as well.Our belongings all arrived safe and undamaged. The box got picked up on the day it was scheduled although the office tried to push it off one day and kept with the original date when we insisted .Donna K.
The van I rented was pretty short on leg room, but otherwise the rental was just what I needed.lawrence M.
Everything went very smoothly and had a great experience. MerciDave R.
Staff unaware of delivery schedule based upon zip code (UBox to West Linn only delivered or picked up on Mon&Fri). Impacted moving plan. Staff DID say only logistics could confirm schedule.This is opportunity to maximize service quality by optimizing IT investment (zip code linkage to available delivery schedule should pop up when address provided).MARK G.
The truck was hissing at the begining when the motor starts but after that it's running good.Dai N.
Yes location to get to. Fast and easy pickup after I reserved a truck online. I used a 10 ft. cube truck and it was perfect. I was impressed with how it handled hills. There were several very steep grades to access where I needed to get to and the truck easily climbed the hills, fully loaded at a nice steady speed. Drop off is also very easy at this location.Brad G.
Le client n'a pas laissé de commentaire.Corey W.
Staff who checked me in was helpful, polite, and pleasant. Easy and great drop off experience.Jonathan S.
Le client n'a pas laissé de commentaire.Peter A.
Le client n'a pas laissé de commentaire.Leita B.
Please inform the driver about an assist on the gear shift knowledge; that would have been most helpful for my experience, OK?Tom W.
The Portland U-Haul office staff is excellent. The followed up with me on when the container will arrive and when will leave. It's wonderful to talk to someone and have the phone answered almost immediately. I love it. Thank you for all their help. PamPam D.
Le client n'a pas laissé de commentaire.COLIN M.
Uhaul lacks the necessary investment in technology to provide a quality rental/customer experience. Slow computers (especially at month end) and clunky mobile app need improvement.Tyrone C.
Le client n'a pas laissé de commentaire.MICHAEL E.
Le client n'a pas laissé de commentaire.GUY B. | Expérience générale
Le client n'a pas laissé de commentaire.Vicente G. | Expérience générale
They were always easy to work with. Friendly staff and always willing to help.LORAINE L. | Expérience générale
Had this unit for 5 years & never a problem. I loved the automatic payment. Thank you so muchDebbie G. | Expérience générale
I enjoyed the drive through into & out of facility; the carts availability for use. The shrill alarm going off quite frequently was disturbing and the inability to call the local number to smooth out any billing or address changes was discouraging.Philip B. | Expérience générale
Overall good experianceCraig M. | Expérience générale
Le client n'a pas laissé de commentaire.marian s. | Premières impressions
Le client n'a pas laissé de commentaire.victor c. | Premières impressions
This place is absolutely the best storage space. It was beyond our expectations. Everything is perfect and clean and the staff is incredibly helpful and efficient. We are so happy we found it!Cain D. | Premières impressions
Extremely expensive and at one point when I came back to pick up the key fob instead of having a key code…the pricing was cheaper. Having been there as long as I was I felt they should have let me know or automatically dropped the price when it changed.Nick K. | Expérience générale
Le client n'a pas laissé de commentaire.John M. | Premières impressions
Le client n'a pas laissé de commentaire.Rashawn R. | Expérience générale
Le client n'a pas laissé de commentaire.Tyler J. | Premières impressions
Le client n'a pas laissé de commentaire.Richard J. | Premières impressions
Le client n'a pas laissé de commentaire.Alynn V. | Expérience générale
Le client n'a pas laissé de commentaire.gina j. | Expérience générale
Would plan to use U-Haul for my future moving and storage needsCraig M. | Premières impressions
Le client n'a pas laissé de commentaire.Neha K. | Expérience générale
Aaron Omlid was great! Excellent service.Dennis O. | Premières impressions
Mary & Brian were fantastic. I genuinely really appreciate their help in a stressful situation. I feel like my belongings will be safe! I do wish you were open a bit later, but no biggie :)MARIA THEODORE P. | Premières impressions
Le client n'a pas laissé de commentaire.SHARON ANNE S. | Expérience générale
Le client n'a pas laissé de commentaire.Robert M. | Expérience générale
Le client n'a pas laissé de commentaire.Gwen r. | Expérience générale
My uhaul truck had an abs notification and I talked to the staff regarding it they said to not worry about it but it really scared me driving up and not knowing what to do about it since it was my first time driving a uhaul. Overall storage was amazing! Staff was quiet and wasn't very welcoming but they did help and try to make my experience greatDelanie H. | Expérience générale
We're very thankful for your Divine ability and customer service come, do you want to change it through the many challenges that we had your very compassionate to our needs. This is going to be a long haul to the East Coast and we are very thankful for your cooperation and all the difficult situations that we went through on this weekend with shipping. And taking praise God for each and every one of your employees, and a special thanks to the young man that retrieved my wife's purse at the end of the evening. He showed us what an honorable company you are really is. I don't know his name but a double thanks to the corporation.ELton T. | Premières impressions
The most “chill” laidback u-haul experience I’ve encountered.Philip D. | Premières impressions
We had a misunderstanding that was resolved promptly once contact was made. Overall, I was pleased with my experience here. Kind staff and easy storage.Aliya B. | Expérience générale
Le client n'a pas laissé de commentaire.DONALD EDWARD S. | Expérience générale
The general manager , Mary , and others were very helpful when I shipped my box to the Europe, they did every thing to make my life easier and I would recommend the service and kindnessWilmore W. | Expérience générale
I had huge problems with the alarm system constantly going off on me, which aggravated my tinnitus severely. The sign up process for the unit wasn't very clear to me and left me with a lot of questions but the employees at the counter didn't seem to want to explain any of the policy's to me.Bryan S. | Expérience générale
The staff was so helpful!Jean T. | Expérience générale
Leaving my belongings in storage for a year was initially an anxiety-creating idea. So I loved that U-Haul offered a solution that was so secure, temperature controlled and easy to manage online while I was away. The staff were also very accommodating when I misunderstood the reason for the two lock slots and were patient with me as I was travelling Ana couldn't return immediately to remove one of my locks. Move out process was seamless.Justine B. | Expérience générale
Le client n'a pas laissé de commentaire.Fern T. | Expérience générale
The staff at the LO location is great! So helpful and understanding to customers needs.Jean T. | Premières impressions
The staff member was professional, knowledgeable and friendly. I especially appreciated the wide range of options and cleanliness.John F. | Expérience générale
Except for the alarm system and alarms going off often, I loved it. I'll use this U Haul again.Kathryn H. | Expérience générale
Very helpful and friendly service from Cody!Mary M. | Premières impressions
Very accommodating to our quick in and out needsSTEVEN DUANE P. | Expérience générale
Le client n'a pas laissé de commentaire.eric m. | Expérience générale
Would definitely recommend to anyone looking for U-Haul services storing or renting a truck/van. 100 % the best I have worked with. Had only 1 issue and it was resolved immediately great work staff, caring and considerate. The best I have seen compared to other businesses. Great job team keep up the good work.Kelly C. | Expérience générale
Great friendly staff.William G. | Premières impressions
Le client n'a pas laissé de commentaire.GEOFFREY C. | Premières impressions
Le client n'a pas laissé de commentaire.Ben F. | Expérience générale
Le client n'a pas laissé de commentaire.JUDY M. | Expérience générale
I received good service here.Aliya B. | Premières impressions
Clean, well lighted, and fantastically easy accessSteven B. | Expérience générale
Le client n'a pas laissé de commentaire.Derek R. | Expérience générale
Le client n'a pas laissé de commentaire.Amit B. | Expérience générale
Le client n'a pas laissé de commentaire.Catherine R. | Expérience générale
Excellent facility. Very clean storage. Quick and friendly serviceKenneth L. | Premières impressions
Everything was perfect except no tp in the women's bathroom. Two different days.COURTNEY K. | Expérience générale
Le client n'a pas laissé de commentaire.DOUGLAS A. | Premières impressions
Le client n'a pas laissé de commentaire.Sima A. | Premières impressions
Surprisingly excellent service. The guy helping me at the desk (Eli? Sorry i dont remember) when I came in to check in was awesome- friendly and super helpful. Especially because this was my first time using a storage unit and first time at that facility. He was patient and worked with me even though I went back for help like 3 or 4 times. I would recommend this place. Oh and had some of the best rates I saw in the areaTyler R. | Premières impressions
Le client n'a pas laissé de commentaire.Norman N. | Expérience générale
The staff made what seemed an impossible task possible. Thanks to all.Patricia T. | Expérience générale
Le client n'a pas laissé de commentaire.G JOSEPH P. | Premières impressions
Le client n'a pas laissé de commentaire.sue h. | Expérience générale
Le client n'a pas laissé de commentaire.David L. | Premières impressions
Very nice employees, very clean inside and out, very secureKhara P. | Expérience générale
The gentleman that helped me was very kind, very thorough and very helpful.Nicole L. | Premières impressions
Le client n'a pas laissé de commentaire.Jaclyn s. | Expérience générale
Le client n'a pas laissé de commentaire.Amit B. | Premières impressions
Le client n'a pas laissé de commentaire.Aaron O. | Premières impressions
The Grace period isn't long enough. Pro rating for time not used should result in a refund.Joseph A. | Expérience générale
Le client n'a pas laissé de commentaire.Maged G. | Expérience générale
Rude and racist staffAngela S. | Premières impressions
This facility was clean and easy access. The staff was friendly and helpful. I will rent here again when needed and would recommend to others if they are in need of a place to store their belongings.Michael B. | Expérience générale
The guy working in the office was very helpful getting me acquainted with the layout of the buildings and finding my unit.Nancy L. | Online Move In
We waited a long time in the office area of U-Haul before we were helped.Rebecca H. | Premières impressions
Le client n'a pas laissé de commentaire.Maged G. | Premières impressions
Le client n'a pas laissé de commentaire.Justin F. | Expérience générale
The alarm system is annoying with to many faculae alarms Staff was great! Great facility. Thank you!Matthew R. | Expérience générale
Good atentionVictor M O. | Expérience générale
Clean and convenient access to storage unit, due to the drive through door remote issued to meGHEEN RANDOLPH A. | Premières impressions
I felt safe when I went by myself and I appreciated being on the ground floor since I’m 64 yrs. I loved the convenience of the building being covered and I could drive through.Judy D. | Expérience générale
Thank you for doing such a good job.Thomas J. | Expérience générale
Super helpful and friendly staff.MATTHEW E. | Premières impressions
Le client n'a pas laissé de commentaire.Ann P. | Expérience générale
Le client n'a pas laissé de commentaire.DIANNA R. | Expérience générale
This is the second storage unit I've rented online w U-Haul. Neither instance led with a map, but the first time (River Road in Eugene) had many maps on the walls. I had to hunt for the maps at Tualatin. More maps please!JEFFREY W. | Online Move In
Le client n'a pas laissé de commentaire.Mark M. | Expérience générale
Le client n'a pas laissé de commentaire.Roger D. | Expérience générale
Allen knows says he is the grneral manager. Ths is Angela and Jyaida. Not Ronald as your customer name reads. Sad. We will never ise yourcompany again. Terribly disatisfied from pick up, drive in to finish. On hold now...over 30 minutes teying yo return the uhaul. Smh. You make way too much money off the people to treat people like this.Martin-Shoshanna Angela O. | Premières impressions
Le client n'a pas laissé de commentaire.Anne S. | Premières impressions
Le client n'a pas laissé de commentaire.Teresa K. | Premières impressions
Le client n'a pas laissé de commentaire.Brian P. | Premières impressions
Uhaul's corporate phone system makes it impossible to get a hold of the actual shop you're trying to call. That needs to be fixed.Lauren T. | Expérience générale
Local, convenient and friendly staffAndrew V. | Premières impressions
Never had an issue. Employees were great when I did interact with themmatt s. | Expérience générale
Le client n'a pas laissé de commentaire.David H. | Expérience générale
Guy the checked me in was more concerned with his phone (texting) than checking me in.Berl D. | Premières impressions
Always a super long line because it is such a busy location. Once you get waited on, folks are kind and usually have the answers.Peggy L. | Expérience générale
Le client n'a pas laissé de commentaire.Catherine C. | Expérience générale
Stressful time with last-minute changes and they were easy to work with - they really made my day. Thank you - thank you! The free month included with one-way rentals was a big life saver for me and my family. We will certainly recommend U-Haul to others!Tristan R. | Premières impressions
Le client n'a pas laissé de commentaire.Patricia T. | Premières impressions
Le client n'a pas laissé de commentaire.Julie F. | Expérience générale
Le client n'a pas laissé de commentaire.Jason L. | Premières impressions
GreatvstaffNate J. | Premières impressions
not enough 10x 10 and 10 x 15 units available. Had to change storage units mid stream because the 10x10 one that said it was available on computer actually wasn't. Alarm kept going off on the 2 new 5x10 units. Smart having a bathroom available inside the facility. Staff was very nice and helpful.Scott V. | Premières impressions
Le client n'a pas laissé de commentaire.Jeanne Z. | Expérience générale
Security system alarm went off constantly. Super obnoxious, and kinda defeats the point, no?cade d. | Expérience générale
Le client n'a pas laissé de commentaire.robert m. | Premières impressions
Le client n'a pas laissé de commentaire.JOHN M. | Expérience générale
The security elements are amazing!Christopher R. | Premières impressions
Le client n'a pas laissé de commentaire.John S. | Expérience générale
Le client n'a pas laissé de commentaire.Roger D. | Premières impressions
The Lake Oswego team was prepared, professional and efficient. I could not imagine a better experience.Gregory D. | Expérience générale
Le client n'a pas laissé de commentaire.KATHERINE W. | Expérience générale
Easy access from interstate and nice facility.Diego L. | Expérience générale
Le client n'a pas laissé de commentaire.Sarah S. | Premières impressions
Better facility and 1/4 the cost of our old placeSteven B. | Premières impressions
Everyone at this u-haul was just great people! They all deserve a great lunch or some kind of gift card! . The manager Eli is an AMAZING Man! He is very customer service oriented and can solve any issues that come his way. He runs a tight ship and his employees know he expects the best for all customers! . Your the best Eli. Buy him lunch and dinner and all of them a thank you box of donuts, happy customers are return customers. Brendabrenda b. | Expérience générale
Le client n'a pas laissé de commentaire.Fern T. | Premières impressions
Le client n'a pas laissé de commentaire.Philip C. | Expérience générale
The inside storage is excellent. However, my motorhome was vandalized in the outdoor lot. The cover was removed, a tarp stolen, and the door and lock were damaged. I no longer have the feeing that the RV storage lot is secure.Maureen M. | Expérience générale
The staff and management have always been very helpful at this facility. Excellent customer service. Very clean facility. They always make helpful suggestions when renting a trailer/truck to make sure you have all the supplies you need. I will recommend to others. Thanks to the staff for their help.Sean B. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAELA B. | Expérience générale
Le client n'a pas laissé de commentaire.Marian F. | Premières impressions
Le client n'a pas laissé de commentaire.Mark B. | Premières impressions
Love the drive in facility and easy reservations!Daniel B. | Online Move In
Le client n'a pas laissé de commentaire.Tim P. | Premières impressions