U-Haul Storage of Lake Oswego

4262 évaluations

7100 SW McEwan Rd   Tualatin, OR 97035
(FREE MONTH OF STORAGE!)

(503) 536-2412

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Pour nous contacter

(503) 536-2412

7100 SW McEwan Rd
Tualatin, OR 97035

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Had a great customer service experience at this facility.

Jesus S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt W.  |  Expérience générale 
Évaluation :
5

Overall it was as expected and went smoothly. The only aspect of the return process I didn't like was sharing my location online to verify correct location. It would be nice if there was an option to either share location or verify with picture of the storefront or some identifying feature.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARA BERNADETTE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS JAMES A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN MAC MURTRIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM C S. 
Évaluation :
5

The local team was very helpful and friendly

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hanna C. 
Évaluation :
5

Julia (your customer service person) went beyond and above to make sure that I had a good experience renting from this location. I really appreciate her effort to make this rental work for my schedule and needs. Thanks so much, Rod

RODNEY LEIGH S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Douglas F. 
Évaluation :
1

I never asked to have anything in storage I feel very riped off. I should have never had anything in storage the things did not even belong to me. Poor management

JEANNE S.  |  Expérience générale 
Évaluation :
5

Person who set me up initially was great - friendly, helpful. When I brought the trailer back I was again greeted in a friendly way, service was quick. I originally wanted the trailer for three days, brought it back a day early, wasn't charged for the third day. Overall experience - awesome!

Tom L. 
Évaluation :
5

RE: Contract : 22238057 There was a mileage error, when I returned the cargo van (BE 2325X) on Saturday afternoon (1,09) I drove only 20 miles (from your location to West Linn and back)  NOT 120 miles.  I believe there may have been an error in reading the odometer when I returned.  It was 9482 when I left, and I believe it was 9502 not 9602 when I returned it.  I can see how that might be any easy mistake to make.  Please revise my charges and credit the difference to my credit card. Thanks, Marshall Wattman-TurnerCell  503-484-8501

Marshall W. 
Évaluation :
5

Very good customer service!

BRIAN H. 
Évaluation :
5

I rent from uhaul all the sometimes I have to go to other locations because this branch doesn't have what I need. I just wish someone would let this branch have more equipment or get better employees at the 99 Blvd location

HAL LEROY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin L. 
Évaluation :
5

Great costumer service

JORGE ARTURO Z. 
Évaluation :
5

The fine folks working in that store are awesome. They are so willing to help with anything. I rent from them often because they put the customer first.

KENNETH F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifford W. 
Évaluation :
5

Best storage set-up I have experienced

bruce d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian T. 
Évaluation :
5

I've been a customer of UHaul for years and in many locations! Keep up the great customer service! Blessings in the New Year Victoria Sapon

Victoria S. 
Évaluation :
4

We reserved our trailer on-line. It didn't seem to matter as they could not find the reservation when we arrived. However, the staff took control and made everything better as we hooked up and took our trailer to move our furniture. I will still rent from Uhaul as your trailers are great for small moves for my children!

DONALD D. 
Évaluation :
5

Friendly and professional staff, would absolutely return for any future moving or storage needs.

Erik C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc T.  |  Expérience générale 
Évaluation :
2

The equipment was very very old, ready to be retired. And the customer service person was mumbling the whole time with lots of noise going on around and I kept saying I can not hear you and he just seemed annoyed and not happy to be there and kept mumbling.

Robin A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARISSA MICHELLE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas S. 
Évaluation :
4

Not a fan of the 99 cents per mile. I am not charged this with Enterprise but I wanted to give you guys a try.

J S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THORIR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS B. 
Évaluation :
3

Well if your going to rent something out you should make sure it's in working order. Lights that don't work are unexceptionable.

JONATHAN JAMES M. 
Évaluation :
5

We had the best customer service experience from Eli. He was very accommodating to our needs. We were very impressed with the facility. Recommended this place to friends and families.

Jesus S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilsonville C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth H. 
Évaluation :
4

Only one comment. At Hoffman Estates delivery site we waited longer time to unload our things from U-box to the storage. The guy who moved the U-box close to the storage did not removed the U-haul padlock of the storage and also the two bolts on the U-box. He was just talking with his U-haul co-worker. We waited more than 20 mins and it was cold. They just cleared all after I went to their office.

hugo B. 
Évaluation :
5

Thank you for the quality experience!

ANGELO XAVIER B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY JAMES K. 
Évaluation :
5

Only feedback is that the alarm would consistently go off when I was accessing or leaving my unit - even when I used my remote access button to get into the garage. It was fine, it always eventually shut off, but if there's one recommendation I've got it's to fix that. Everything else was great regarding my experience.

Annalee C.  |  Expérience générale 
Évaluation :
5

Perfect service and execution. Thank you.

THOMAS F. 
Évaluation :
5

The people that work at this U-Haul in Lake Oswego are absolutely wonderful trained well and very very nice.

brenda b.  |  Expérience générale 
Évaluation :
4

Fill gas tank, so renter does not have to begin day at pump!!! Vehicle dirty on outside.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOCK STANTON W. 
Évaluation :
5

Make it easier for your customer to actually find their vehicle. Searching for a number that is located on the lower side panel of a truck that is in a row of trucks backed up to a curb and plantings, particularly when it is raining out, is not really much fun.

KEVIN WAYNE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim P. 
Évaluation :
5

Very friendly and efficient staff, especially the girl that helped me. Also, your website worked extremely well.

Kent L. 
Évaluation :
5

Great Staff!

Concepcion C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric W. 
Évaluation :
5

Herman and Eli were wonderful in helping with an unusual billing matter, and the entire staff has always been friendly, knowledgeable and professional each time we've interacted with them. We will most definitely be back for our storage and/or truck rental needs! Thank you!!!

Cristi P.  |  Expérience générale 
Évaluation :
5

Great service and nice people. It makes all the difference. I'll be back

JOHN Z. 
Évaluation :
4

Had a very good experience here. Staff are very friendly and helpful. The facility is fantastic! I've used self-storage previously, but this is the nicest facility I've ever seen. The drive-through drop-off area is sheltered and warm, there are plenty of carts and dollies to get items from your vehicle to your storage unit, and the interior is a comfortable temperature, and kept very clean. We considered an upstairs unit, but chose a first floor unit because there is no elevator. This is the only downside of this facility.

Alynn V.  |  Premières impressions 
Évaluation :
4

Thanks

Ladislao V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FOAD S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard O. 
Évaluation :
1

Terrible experience. The exchange between dropping off trailer to your service technician the same day I rented so said trailer to a week later getting charged 197,70 $ out of my account then to call on this issue and have no one at your place of business answer the phone. I'm not a satisfied customer!

WILLIAM Q. 
Évaluation :
4

I rented through the beaverton store, 1 mile from my home. Got directed to tualatin store 8 miles away. Added 16 miles at 1,39 per mile to my rental expense. Not my fault the needed equipment wasn't at the closest location and no price consideration. I asked and was told no. Rented blankets. Hired movers who brought and used their own blankets so never opened the uhaul bundles. Still charged even though not used. Seems kind of unfair. Paid per day for them to sit in the truck and upon return, you don't have to clean or anything. Seems like some consideration should have been offered. Have rented a lot of uhaul trucks and first time for either complaint.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trip T.  |  Expérience générale 
Évaluation :
5

Julia was superb at helping everyone, with a cheerful manner. She was working alone and was professional and very friendly. She had a keen professionalism with good skills . I think this is an excellent location .

MALIA MARI G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ZARITH MARIE H. 
Évaluation :
5

Everything went real smooth and was in and quickly. Good experience,. Thank you

JAMES LEE D. 
Évaluation :
5

The Staff always provided good customer service. The monthly rates were reasonable. For those reasons I would recommend Uhaul.

James M.  |  Expérience générale 
Évaluation :
5

Because it was going to be a rainy day, Sean placed my 3 UHaul Boxes into the covered drive-through area, which was a game-changer for me as I needed to sorted through the contents. When I decided to not take everything to my new apartment, it was very easy and efficient to rent a storage locker on the main floor. Sean even said that he would keep them in the covered area for another day for me. I highly recommend Uhaul of Lake Oswego!

Theresa S.  |  Premières impressions 
Évaluation :
5

Merci.

Mikhail K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michele L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Holly D.  |  Premières impressions 
Évaluation :
5

I had extenuating circumstances and UHaul and their staff helped immensely in assisting me to have my belongings safely stored until I could come get them

Robert H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY VIRGINIA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brandon s.  |  Expérience générale 
Évaluation :
4

Seat seemed broken. Process are way to expensive. I spent 70 $to go 30 miles. That's crazy.

Gayla G. 
Évaluation :
2

The office was unstaffed (again) and the wait to check in was too long. When available, the staff member was courteous and efficient. He just needed help.

GLENN EDWARD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HALDAN SPENCER B. 
Évaluation :
4

Had pre-checked in online and still took 30 mins+ to get waited on.

John F. 
Évaluation :
5

Excellent service with very friendly staff!

David C. 
Évaluation :
3

This was the worst experience I've had using Uhaul ever. I checked in using mobile, on time, and couldn't locate the vehicle. It took an hour before I was able to drive our with the van I reserved. I had to wait in line, then the mileage was wrong and I had to wait again. I will never use this location again.

Treva P. 
Évaluation :
5

Extraordinary associates, great service, and excellent support. Thank you guys. Keep up the great work you do!

Jai J. 
Évaluation :
5

Easy drop off

Carol M. 
Évaluation :
2

They're employees hooked up my U-Haul trailer wrong and it popped of the hitch on the way home. Luckily we were going 25 when it came off and not 60 on the highway. I will never use uhaul again.

ADAM CHARLES B. 
Évaluation :
5

Over the past 5+ years I've been using this location, they have always had fast friendly service. They always offer money saving options and suggest other items to make things easier.

MICHAEL SEAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS P. 
Évaluation :
5

Herman was very helpful and always had a smile on his face. He came to check on me, too, while I was moving in to make sure I had everything I needed. Excellent service. Thanks!

Kathleen C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gabriel H. 
Évaluation :
4

First of all: Eli, who staffed the office provided EXCELLENT, professional, caring and friendly customer service. Interacting with him was the best part of renting from uhaul. Mat in back of van had small spots of dried mud. Interior of cab may have been disinfected, but was not clean: dog hairs (?) on passenger seat; dusty dashboard. I wiped down interior and sanitized prior to and after return of vehicle; also used hand blower and hand brush to clean out back of van. I did not mop the interior; uhaul needs to do that. Wait time on phone was long. Twice I was redirected to a regional office because local did not pick up. Overall their location is close; price is fair and van drove easily.

evelyn C. 
Évaluation :
3

I'm very frustrated with the lack of customer service I've received from UHaul regarding an incident with a 20 ft truck I rented on 10/20/20. Since the incident, I've spoken to several people at UHaul's Customer Service, Vancouver location, & Tualatin location, as well as Rep West. Rep West told me this would be covered by UHaul's insurance, and UHaul reps said it was covered. Now i'm receiving invoices for over 8 600 $& UHaul collections is contacting me. I'm still trying to get this resolved. I've rented UHaul's for over 30 years, & this is the first time I've had this kind of substandard customer service. No one seemed to forward the information I gave (having to repeat the information multiple times), and now no one is calling me back. This clearly shows a breakdown in processes & communication.

Cathleen C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CHRISTOPHER ALLE H. 
Évaluation :
3

Quote accurate fuel levels. I had to buy 10 gallons to fill a Ford E series van that was supposedly full when I picked it up. I went 50 miles. You think it only got 5 MPG???

RICHARD LOUIS P. 
Évaluation :
1

I got charged for 2 rental periods. I picked up at noon and dropped it off not 10 minutes after closing. I even talked to an employee as he was leaving. No one told me I had to bring it back before close. There were 2 other trucks parked that could be rented there is no way I stopped someone from getting a rental. Even if I get a refund for the extra 40 $this is still ridiculous and a horrible experience. Next time I'll get a truck somewhere else.

ben H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harlan T. 
Évaluation :
4

The trailer load ramp was broken. We tried for hours to get it open. Nobody would answer the phone. Ultimately was late and had to pay for another day.

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK LESLIE L. 
Évaluation :
3

Radio didn't work at all during 5 day drive. I should receive some discount as it negatively impacted a long drive

MEGAN S. 
Évaluation :
1

They cheated us out with the gas tank not filled up when returned when we did get it was the same as we returned it so sad they got to lie about it and keep my 50 $they over charged me never again will I go there I will go in Sherwood Oregon were they are honest I just had to go there because no available truck there I want my reimbursed money back

Rickson K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYRUS H. 
Évaluation :
5

It was the third time I used the mobile check in and it has been flawless each time. I am a one-day user when I need a truck and having this convenience is extremely good. I think you should emphasizes in ads as it will increase your incremental business

Bruce M. 
Évaluation :
5

Store personnel were very helpful and processed the rental quickly.

Thomas J. 
Évaluation :
4

Your online return didn't work on my android. I'm quite proficient. It made things more difficult then they needed to be.

SHARON ADELL E. 
Évaluation :
5

The driver's seat was a bit lopsided. Other than that it was a easy move and everything fit! Great on gas, pricing was perfect! Merci.

barbara T. 
Évaluation :
2

I brought the truck back with 1/8 more fuel than they gave it to me with and yet still got charged for going over miles by 3-4 miles. Seriously??

DIONNE MICHELLE C. 
Évaluation :
5

There was only one guy there that I saw, but he was doing a good job and working hard. [Oct. 27 around 10am]

Lawrence S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID LEE E. 
Évaluation :
1

Ok let me preface this survey by saying that the Lake Oswego store was NOT the problem. My original reservation was made at the Uhaul Storage of SW Portland store at 11552 SW Pacific Hwy location and that is where I was to pick my boxes up, but the manager at that store moved my reservation to Lake Oswego the day of my pickup without letting me know. Lake Oswego did what they could to get me 2 Uboxes that day. I reserved 3.

Holly P. 
Évaluation :
5

Smooth process. Friendly employees.

ROBERT CLAYTON U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BO SUNG S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY DAWN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT POMPEY R. 
Évaluation :
2

I was told a car dolly was available when it wasn't

NEIL R. 
Évaluation :
5

The manager was personable and helpful! I wish it were easier to reach a live person from the individual branch by phone, but it all worked out in the end. I would rent from this U-Haul again in an instant, and would recommend it to family/friends as well. They made what can be a nerve-wracking event much easier and hassle-free. Merci encore!

sandra S. 
Évaluation :
5

A great and awesome experience with my move needs. Very professional. Mgr. Eli and Customer Service - Laura.

DALE A. 
Évaluation :
5

Excellent service

Anthony F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARNER A. 
Évaluation :
5

Eli Mack was the person who helped me. He was very professional and assisted me in selecting the correct needed vehicle. He was friendly and very nice to work with. It is why I keep coming back , because of people like Mr. Mack. All the staff is very helpful and show a diligent way of serving customers. Great location to rent from. Merci

MALIA MARI G. 
Évaluation :
5

Staff was great!

matt F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cara G.  |  Expérience générale 
Évaluation :
5

All of the employees were wonderful. I felt my travel trailer (I sold it) was very safe there. I will definitely recommend the Lake Oswego UHaul to other people.

Karey W.  |  Expérience générale 
Évaluation :
5

Super clean, reasonable rates, great service.

Robert M.  |  Expérience générale 
Évaluation :
5

Clean, good security, good lighting, I feel safe going there

Kathryn J.  |  Online Move In 
Évaluation :
5

Nicest Uhaul facility I have ever seen!! This is a whole new level of storage facility!

Scott C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy P.  |  Expérience générale 
Évaluation :
5

The Eli the new manager is great! The storage unit specialist Rachel is by far a top employee offering "real" customer service, where you actually feel like a person not a number. Good job to this group!

Mikalan M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ewa C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trischa H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Milton T.  |  Expérience générale 
Évaluation :
3

When attempting to check in after hours (10 PM) and went to gain access to our unit there was already a padlock in place. Luckily I was able to find another unit in the same row that was empty and unlocked.

CHIPPER C.  |  Premières impressions 
Évaluation :
5

Eli the store manager knows how to treat customers and is well informed about the business.

Daniel M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul C.  |  Expérience générale 
Évaluation :
5

Wonderful experience, will sure use you guys in the future

Nelly J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carolina v.  |  Premières impressions 
Évaluation :
5

Sarah (I hope I got her name correctly, went above and beyond to help me , she was extremely helpful) I couldn’t be any more appreciative

Nelly J.  |  Premières impressions 
Évaluation :
5

I'm sorry that it made you sad that I moved out but I would be sadder than you if I kept my things stored there longer than necessary! Just kidding, but yes, if I were to need such a facility in the future I definitely would come back to U-Haul. Thank you for everything! Glenn Jacobson

Glenn J.  |  Expérience générale 
Évaluation :
5

excellent

Donald N.  |  Premières impressions 
Évaluation :
1

I had nothing but problems with the accounting department. Mix ups happened on a regular basis. There was no one to talk to when an accounting error occurred. No one seemed to know what to do. The last straw was when someone charged my unit to my mother's account even though I had set up automatic withdrawal from my account and it had been active for months.

Linnie T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYN P.  |  Expérience générale 
Évaluation :
5

Far superior to the other storage facility I recently used. Attitude, helpfulness, friendliness created a positive experience. I appreciate Eli's knowledge in assisting me, I had a moving truck and movers in a period of an hour. Merci

Julie W.  |  Expérience générale 
Évaluation :
5

Everyone I interacted with were so nice and pleasant to deal with. The registration process was easy. I felt that the storage facility was not only clean but very secure. I liked being able to unload in a dry inside place while it rained like crazy outside. But it was the lower rental fee and no hidden costs that initially brought me to this facility. I will definitely recommend it to others.

Crystal S.  |  Expérience générale 
Évaluation :
5

Great staff and very well secured. The convenience of accessing your unit at anytime, couldn't ask for anything more from this company. I will recommend this location to anyone and will use them again if needed.

bobbi k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony R.  |  Premières impressions 
Évaluation :
1

Stupid loud alarms, slow customer service, broken doors half the time. No discount for moving out sooner. Not for the customer, all about the $$$

Christina M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doug j.  |  Premières impressions 
Évaluation :
5

I had a moving situation of urgency. I explained what I needed to Liam? General Manager. In short order he had me set up with a moving truck, movers and a storage unit. I could not have asked for a smoother process. Delighted with the service.

Julie W.  |  Premières impressions 
Évaluation :
5

It was a very easy process.

Todd K.  |  Premières impressions 
Évaluation :
1

The floors of the warehouse looked like they were never swept. There was a sticky spot right in front of my unit the whole time I had one. Also I moved out on the first, and after calling multiple times and being told the manager would get ahold of me, I had to call again almost two weeks later, to close my account and get my refund. It's in a great location, but other then that, nothing good to say.

Chelsea R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gail N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H.  |  Expérience générale 
Évaluation :
5

Amazing experience. Very clean facility and really, really nice staff! We have recommended this specific Uhaul to many people for trucks or the units.

Ryan A.  |  Expérience générale 
Évaluation :
5

Great facility, clean, well maintained, safe and helpful staff! Excellent set up! Thanks for the great fit!

jen m.  |  Expérience générale 
Évaluation :
4

They were rather busy at times when I came in there and could have used a couple extra people

susan j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maiya B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George O.  |  Expérience générale 
Évaluation :
5

We are interested in your business services

Paul L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN M.  |  Premières impressions 
Évaluation :
5

well maintained facility with the drive through bay for loading/unloading. Staff was always friendly, helpful, and knowledgeable about their services.

Eli G.  |  Expérience générale 
Évaluation :
5

N/a

Mary K.  |  Expérience générale 
Évaluation :
5

Great service.

dean a.  |  Premières impressions 
Évaluation :
4

A good experience for never having rented a storage unit! Merci.

Toni M.  |  Premières impressions 
Évaluation :
5

Ashley was very helpful and supportive

Gary V.  |  Expérience générale 
Évaluation :
5

Everyone at this location that I have had contact with Robert, Chris and Tyler have been very friendly and helpful.

Shirley Y.  |  Premières impressions 
Évaluation :
5

Over the past year we've used the trucks several times and the storage unit for the last few months so we were happy they were there they were very helpful

Melissa V.  |  Expérience générale 
Évaluation :
5

Only customer service at the general offices was very very un co-opertaive,, u can't get any thing done through them ,customer services and staff at 7100 McEwan , lake Oswego location was excellent,

Amal c.  |  Expérience générale 
Évaluation :
5

Great staff Thanks for all your help.

Gene B.  |  Expérience générale 
Évaluation :
5

Good experience.

Daris R.  |  Premières impressions 
Évaluation :
5

Need more front counter presence on weekends. Thanks,

Paul C.  |  Premières impressions 
Évaluation :
3

I was charged an extra 10 $a month I also closed my account and you kept charging me. It took me 5 times to get someone in lake Oswego. I was always directed to a helpline.

Diane L.  |  Expérience générale 
Évaluation :
5

Very easy to rent my storage space!

maria b.  |  Premières impressions 
Évaluation :
5

Love this place. Been here several times and I would recommend to family and Friends any day! They always take care of me and this time the general manager did. Thanks

Pat K.  |  Premières impressions 
Évaluation :
5

Fast. Friendly. Clean. Convenient.

GARY S.  |  Premières impressions 
Évaluation :
5

Friendly and efficient. Another great LO U Haul experience.

Robert M.  |  Premières impressions 
Évaluation :
3

Good service overall but service at the end left a sour taste. One employee said we were eligible for a free truck deal, manager vetoed. Manager said we were moved out but didn't actually do it.

ben b.  |  Expérience générale 
Évaluation :
5

They help out a lot

brandon s.  |  Premières impressions 
Évaluation :
5

Merci

Matt R.  |  Expérience générale 
Évaluation :
5

The staff has an extraordinary and voluminous amount of talent in providing Ubox-specific service---in terms of arranging it and ensuring it's rendered. Their facility is phenomenal in presentation.

Amanda Lorraine j.  |  Premières impressions 
Évaluation :
5

Great experience!! Will rent from u-haul again!! Thanks

LEONARD M.  |  Expérience générale 
Évaluation :
5

Angelina was very helpful in explaining all of Uhaul's policies and procedures. She waited patiently while I filled out form. I am relocating from another nearby storage facility.

daina s.  |  Premières impressions 
Évaluation :
5

The young woman who helped us was awesome! It was Tuesday July 31 around 6pm. Keep up the good customer service.

Leillanie Y.  |  Premières impressions 
Évaluation :
2

The staff that helped us was very short and told us she could no longer help us because she was off work now and we would need to come back to access our storage unit. She also was crying.

Kristen P.  |  Premières impressions 
Évaluation :
4

When we checked out the staff was unable to tell us what our final charges would be we had to give our credit card info and wait to see how much we would be charged. We still have not been contacted

cynthia w.  |  Expérience générale 
Évaluation :
2

I love your accommodations. They are everything I could possibly ask for. But your computer and/or accounting system has been a constant source of frustration.

Linnie T.  |  Premières impressions 
Évaluation :
5

Staff was very helpful, facility is clean.

Mike H.  |  Premières impressions 
Évaluation :
5

Robb is a dedicated manager and hard worker. give him a raise!

KRISTI R.  |  Expérience générale 
Évaluation :
5

Thank you !

Joseph M.  |  Premières impressions 
Évaluation :
5

Excellent in every respect..

terri n.  |  Premières impressions 
Évaluation :
5

Everything worked out perfectly! I got a drive up unit like I wanted and both employees who helped me were patient and kind in accommodating me with my storage needs. Greatly appreciated!

Nicole N.  |  Premières impressions 
Évaluation :
5

very friendly and professional

john a.  |  Premières impressions 
Évaluation :
5

Robert was professional and organized in all facets of my reservation and execution of the truck and storage unit rental. Clean and modern facilities too. Je la recommande fortement.

Gary S.  |  Premières impressions 
Évaluation :
5

Rob is very organized, professional and friendly. My move had a lot of moving components that were stressful. Returning my truck and renting a storage shed was smooth and not-complicated.

Destry S.  |  Premières impressions 
Évaluation :
5

So

Blake m.  |  Expérience générale 
Évaluation :
1

Made resrvns before spending 90 mins+ @ facility to pick up truck & storage, which unit was unavailable after walking all way out to find a lock on it! Re-do then saw charged more than rsvn price.

Elizabeth L.  |  Expérience générale 
Évaluation :
5

We were impressed at how well kept and nice the facility was.

LESTER S.  |  Expérience générale 
Évaluation :
1

I came earlier than sched. to get truck & storage; it took over an hour. Call made prior told me differently - unit reserved had another lock, price was higher & access hours less. Move incomplete

Elizabeth L.  |  Premières impressions 
Évaluation :
5

Great customer service. Easy access to my RV.

JUDY M.  |  Expérience générale 
Évaluation :
5

I did not visit the Lake Oswego location. All interactions were by phone except for the delivery/pickup lady. Everyone was professional, efficient and pleasant. Thanks for the excellent experience.

Michael S.  |  Expérience générale 
Évaluation :
5

no comments

Maurice C.  |  Expérience générale 
Évaluation :
4

Your storage unit system is bad. You have to bring all your stuff through a small "man door" !! Instead of using my "free" unit I went to "public storage" across the street and paid them 185,00 $ !!

Michael A.  |  Expérience générale 
Évaluation :
5

Tammy was great. she delivered and did pick up of our 1 U box that came from Tucson AZ to Lake Oswego offices. So we did not come into office. But she was very professional and effecient.

Ingrid B.  |  Expérience générale 
Évaluation :
5

Manager : Robert Personable and professional . A joy to deal with . His staff is wonderful too.

Jeanene P.  |  Expérience générale 
Évaluation :
5

Very friendly staff, thank you! Go woman power!

Susan T.  |  Expérience générale 
Évaluation :
5

Best storage I've ever experienced. The indoor access is wonderful -- to not have to unload in the rain is a great experience.

KEN G.  |  Expérience générale 
Évaluation :
5

Very nice and helpful employees. Process was simple.

Lorie J.  |  Premières impressions 
Évaluation :
5

The manager Robert went above and beyond in helping me and I truly appreciate him and his staff and their assistance.

Suzanne R.  |  Expérience générale 
Évaluation :
5

UBox service delivery and pickup was excellent!

Lloyd L.  |  Expérience générale 
Évaluation :
5

Very helpful,, Tyron went Above and beyond helping and make my moving process easy. Merci.

Amal c.  |  Premières impressions 
Évaluation :
5

We had great service. The facility is new and clean. The manager was more than helpful and we would recommend this uhaul location.

Jessina M.  |  Expérience générale 
Évaluation :
5

Staff was very helpful, place was very clean and well lit.

Brian H.  |  Expérience générale 
Évaluation :
2

After doing business here for over three years, I would not return or rent anything from here again. Unresponsive, robotic and impersonal. Tigard is just up the road.

JOHN M.  |  Expérience générale 
Évaluation :
5

Thanks for your assistance. Everyone was helpful and friendly.

Tedde M.  |  Expérience générale 
Évaluation :
5

thanks for help with delivery of my u-boxes

PHIL L.  |  Expérience générale 
Évaluation :
3

Rough in the begging but ended well

Robin G.  |  Premières impressions 
Évaluation :
5

Excellent service. Robert made the process quick and simple.

Henry M.  |  Premières impressions 
Évaluation :
5

Great service thank you. Only the hrs were hard to not be able to access. After 7. Other then that great service thank you

Patricia R.  |  Expérience générale 
Évaluation :
5

Robert and his team are top notch! I shall definitely recommend them! John McCormick

John M.  |  Expérience générale 
Évaluation :
5

What a bunch of really great people! Must have a great boss.

brenda b.  |  Premières impressions 
Évaluation :
5

The storage temperature was perfect, and the facility was clean and secure. The ability to drive through and park inside was great. I would highly recommend this place.

Nancy R.  |  Expérience générale 
Évaluation :
5

Very good to work with

PAUL J.  |  Premières impressions 
Évaluation :
5

The storage facility was top notch!!! The U-Box was perfect for our move since it took so long for our house to close. I'd definitely recommend to a friend.

Shannon M.  |  Expérience générale 
Évaluation :
5

Excellent

Kelley K.  |  Expérience générale 
Évaluation :
5

Robert was fantiastic and very informative. Their storage was the cleanest I've ever seen. Being able to pull my entire U-Haul into the building to unload was surprising and perfect!!!

Shannon M.  |  Premières impressions 
Évaluation :
5

A great facility with great staff.

Austin P.  |  Expérience générale 
Évaluation :
5

One of the best storage and uHaul places ever!

Talismae M.  |  Expérience générale 
Évaluation :
5

Very good service

Bob R.  |  Expérience générale 
Évaluation :
5

Amazing customer service. I had U-boxes shipped to this location from out of state and both the office staff and delivery driver were amazing. The staff were flexible with my delivery limitations.

Joshua B.  |  Expérience générale 
Évaluation :
3

I only talked to personnel by phone, did not see their physical facility. Fourth person I talked to very helpful and friendly and delivery driver of boxes helpful. Boxes arrived on time.

Teresa P.  |  Expérience générale 
Évaluation :
5

The driver who delivered the ubox was polite, friendly, and very smart about her job. I do not know her name but she did a great job. The driver who picked up the empty box was just as good.

mark v.  |  Expérience générale 
Évaluation :
5

My belongings were very well protected and it was easy to access them as I made the move here from Ohio.

rennie b.  |  Expérience générale 
Évaluation :
5

Even though short a driver, showed up in time

jane E.  |  Expérience générale 
Évaluation :
5

Very friendly and hassle-free

Kelley K.  |  Premières impressions 
Évaluation :
5

Fast and friendly Thanks

Sean K.  |  Premières impressions 
Évaluation :
5

Melinda was super helpful and friendly, even gave us her clicker when ours didn't work the entry gate. She helped us set up auto pay too. We returned with our completed form and the next girl was rude

Belinda A.  |  Premières impressions 
Évaluation :
5

Robert, Amber and Crew: absolutely phenomenal. From the cheerful welcome after cross country trip in a 16' U-haul truck till signing out of the beautiful rental space: awesome. Thank you Robert!

nancy n.  |  Expérience générale 
Évaluation :
5

I've worked with all the locations West of Portland, both for storage and truck rental needs. This is by far the best manager. Robert exceeded my expectations. His staff is great as well.

Mikalan M.  |  Expérience générale 
Évaluation :
5

no comments

MARIA B.  |  Expérience générale 
Évaluation :
5

We had an awesome experience with you...

mona k.  |  Expérience générale 
Évaluation :
5

Clean, quick, and efficient.

Ian G.  |  Expérience générale 
Évaluation :
5

Did not visit the storage facility. Uboxes were delivered to my home address on time, in good condition. there were no issues. The woman who unloaded from the delivery truck was AWESOME.

janet c.  |  Expérience générale 
Évaluation :
5

Great service!

ALEX S.  |  Expérience générale 
Évaluation :
5

The manager was awesome to me. Very welcoming and explained so much!

Talismae M.  |  Réservation 
Évaluation :
4

Thank you all for making my move a smooth one!!!

kathy s.  |  Expérience générale 
Évaluation :
4

I had a very good experience with my U-Pack. Staff and Movers were so helpful and Friendly.

Helen C.  |  Expérience générale 
Évaluation :
5

Excellent

Steven W.  |  Réservation 
Évaluation :
5

excellent store

Susana C.  |  Expérience générale 
Évaluation :
5

P

David V.  |  Expérience générale 
Évaluation :
5

excellent établissement

Cameron R.  |  Expérience générale 
Évaluation :
5

Great and friendly from everyone (especially manager). You can drive your trailer/truck inside the building and access your storage unit, you're protected from the snow or the rain. You'll love it.

Joseph H.  |  Expérience générale 
Évaluation :
5

Clerk was exceptionally friendly and helpful. I wish I could remember his name. He should be mentored and trained for management.

Suzanne L.  |  Expérience générale 
Évaluation :
5

Though I did not go to the physical facilities, my ubox was delivered super promptly (a bit early, in fact) and the driver was incredibly helpful. Wonderful experience.

Mikhel H.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly staff!! Totally recommend the place.

Ginnell C.  |  Expérience générale 
Évaluation :
5

The storage pods are an excellent idea. A complete life saver to work as temporary storage. Super prompt, friendly and professional staff.

Amanda W.  |  Expérience générale 
Évaluation :
4

N/a

Rebecca M.  |  Expérience générale 
Évaluation :
2

I moved out of my unit and continue to get charges, emails and letters. I received a letter that I was past due. I called multiple times to avoid this the front office yet it was never corrected.

charlize g.  |  Expérience générale 
Évaluation :
5

Gave me the option to accomplish a very difficult task easily. Thanks

james h.  |  Expérience générale 
Évaluation :
4

Very good experience.

Bird C.  |  Expérience générale 
Évaluation :
5

Efficient

Douglas H.  |  Réservation 
Évaluation :
1

I entered the facility at the end of March of 2018, I didn’t have any trouble with the facility until after they hired me, and didn’t have the common decency to train me properly, due to laziness.

Kenneth H.  |  Expérience générale 
Évaluation :
5

I have been there several times for the past three months and I have been treated very respective and kind I would wish more people would be like the staff there especially the manager

Lorna Yvonne M.  |  Réservation 
Évaluation :
5

Would use again

Sarah L.  |  Expérience générale 
Évaluation :
5

pod driver and coordinator were extremely helpful!!

tony s.  |  Expérience générale 
Évaluation :
5

I didn't go to the storage site, but pick up, moving, and delivery were all wonderful. Thank you for making my interstate move pleasant and easy!

Karin A.  |  Expérience générale 
Évaluation :
5

We did not actually visit the storage facility as we did UBoxes. The delivery and pick up of UBoxes was well communicated and well done. Kudos!

Stephen D.  |  Expérience générale 
Évaluation :
5

Both agents I talked to were very helpful, professional and friendly. Merci.

Ranata C.  |  Réservation 
Évaluation :
5

Excellent

Mike M.  |  Expérience générale 
Évaluation :
5

Excellent customer service during scheduling, drop off and pickup!

Glenn H.  |  Expérience générale 
Évaluation :
5

Great place with helpful people. Explained the whole process clearly and gave excellent advice

mika o.  |  Expérience générale 
Évaluation :
4

I can't comment on the facility, you should input n/a for delivery. I can say that Shay was BEYOND AMAZING! Our experience in CA was not a good one! She made certain our delivery was smooth.

deborah l.  |  Expérience générale 
Évaluation :
2

I had to deal with Portland because our local office did not have the pod i needed. no one ever knew what was going on. couldnt correct the spelling of my name.

Marsca v.  |  Expérience générale 
Évaluation :
5

Appreciated safety and cleanliness of facility

Linda D.  |  Expérience générale 
Évaluation :
5

Great!

Curtis C.  |  Expérience générale 
Évaluation :
5

Everyone was helpful and courteous. Nancy went above and beyond to help me keep track of things and keep the move on track. Merci!

Diedre S.  |  Expérience générale 
Évaluation :
5

UHaul made a cross-country move easy and painless. My belongings were able to stay in storage until I was ready to move into my new home. The staff were friendly and worked to meet my needs.

sarah f.  |  Expérience générale 
Évaluation :
5

Great place for storage of our RV.

jack r.  |  Expérience générale 
Évaluation :
4

The uboxes need more tie down points. The 4 on the walls is not enough

Don B.  |  Expérience générale 
Évaluation :
3

I did not have a good experience with Ben the "ubox manager" as he proudly announced to me when telling me that he put my box away because I didn't show up as instructed per the email. Robert is GREAT

Tana S.  |  Expérience générale 
Évaluation :
5

Customer service here is FANTASTIC, Indoor load/unload is perfect in Oregon, and this place is SECURE!!!

Amber A.  |  Expérience générale 
Non reviews have been submitted for this location.

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