Customer Reviews for U-Haul Moving & Storage at L B J Frwy - Garland

9 425 évaluations

12215 Lyndon B Johnson Fwy   Garland, TX 75041
(Exit Jupiter Rd then left Left @ lightHard right after overpass to **)

(972) 271-9556

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(972) 271-9556

12215 Lyndon B Johnson Fwy
Garland, TX 75041
(Exit Jupiter Rd then left Left @ lightHard right after overpass to **)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Yo. Between renting the truck online and still having to PHYSICALLY STAND IN LINE FOR 30 mins and not even leave the lot until 10am when pickup was 9:30 is wild to me. Not to mention they didnt have a dolly available that i rented online. At least the guys under the tent were nice enough to search the lot for one for me. The workers…wow nonchalant is an understatement. Not to mention the attitudes of ALL the workers suck. The only pleasant one was the manager. Moving in online was not convenient. I was told my lock would be in my unit and it wasn't. When returning the truck the black girl at the counter gave ME an attitude for following the return instructions online. IF YALL HAVE DIFFERENT RETURN INSTRUCTIONS FOR DIFFERENT LOCATIONS THAT NEEDS TO BE SAID ON THE WEBSITE.

Terrelle D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maurice N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brooke D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

Daniel was great helping

OMAR L. 
Évaluation :
1

The estimated mileage was exactly the same as recorded mileage.

Gary W. 
Évaluation :
5

Management on day and evening shift were friendly. When I turned in the truck, employee had great knowledge of his position. I had to use secondary credit card.

lonney M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher L. 
Évaluation :
4

It was hard to figure out where the actual office is even with all the arrows in the parking lot. Other than that the experience was amazing.

SHANE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annie T. 
Évaluation :
2

I rented a pickup for about three hours. The gas tank was supposed to be full, and a visual of the gauge appeared to be; however after driving a total of 30 miles I went to refill the tank as instructed and it required 4,3 gallons. Obviously the tank had not been topped off prior to my rental and your people would not make an adjustment. Told me I would have to come back tomorrow. I won't be back tomorrow or any other time. Extremely poor customer service

Brenda B. 
Évaluation :
2

More outside help. Had 3 people inside helping customers but only had 1 person outside helping customers find equipment and hook up equipment

Dennis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marchelle J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn H. 
Évaluation :
2

The manager at this location was not very helpful. The man working out with the trucks was helpful and kind but it seemed like he was overwhelmed & overworked. U-Haul's mobile app did not work at all for me and it ended up taking me 35-40 minutes of extra time to get my truck and pull away.

Connor D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Shontera B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KokouSanda K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

anthony d.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glen J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

eyituoyo M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Desmond R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIA G. 
Évaluation :
5

Nice patronising you next time

joda O. 
Évaluation :
3

Was incorrectly billed for storage unit that is not mine. My online account was apparently breached, drivers license and address were changed. Local store refunded charge and i closed my account. No one could explain why or how this happened. Disturbing.

TAMMY W. 
Évaluation :
5

GREAT CUSTOMER SERVICE!!!

tracy w.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dai N. 
Évaluation :
1

The vehicle I was given was a vehicle blocked in by six other rental vehicles and it turned out it was a broken down vehicle anyway by the time we got my vehicle then changed from the broken vehicle to a new vehicle etc was about 45 minutes or so which might not seem like much but it was enough for me to lose an hour of three people that were going to help me move

kurt P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diamond V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TRAVON RAYSHON H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD W.  |  Premières impressions 
Évaluation :
5

Good customer service

Motasem H. 
Évaluation :
1

Worst experience ever in my life. They gave me appt for hitch installation on 9/2 and gave me a call saying part not available and reschedule to next Saturday. Then the Saturday came and no part no news. I called them on Monday and they said the part is in acne asked me to come at 2 pm to get it installed. I drove 25 miles and get in their line and the store manager says no part in yet. I was like she called me saying part is in and gave me an appointment at 2:00. The manager says, those customer people work from home and they don't know what they are talking. Zero concern for customers and least bothered when unsaid I took off from work and drove 45 mins. Do not go here as the service sucks and they don't care for customers.

Parameshwar B. 
Évaluation :
4

Le personnel était amical et serviable.

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toby M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill S. 
Évaluation :
2

The website is good and the inventory is huge. But, first trailer had a broken tail light. Second one worked ok. The return process was unclear. There was no way to prove when I returned or even if I returned the trailer. Why do I need to come in the office and expose myself to possibble Covid when they already have the credit card and drivers license information online?

Joe C. 
Évaluation :
5

Crystal was amazing! She was on top of here game! The only thing I would recommend is that when there is only one person working the desk on a Saturday afternoon and there is 6 people waiting for help and you can hear other employees carrying on in the office or break room and the only one up there asks repeatedly for help and they don't respond, I'd be finding out why these people still have a job. Just saying!!!

Lois B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet J. 
Évaluation :
4

The front desk help were rude/unprofessional

Cesar O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

luis P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keldrick W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudette L. 
Évaluation :
3

I reserved a dolly but there was none and was told that I could call around to see if anyone else has some! Not acceptable. The truck had a leak so many of our boxes were soaking wet! Not acceptable.

Diane D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kellan J. 
Évaluation :
5

Great service every time!

Ferrita B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allison H. 
Évaluation :
5

From the front desk to the maintenance man I can tell is a good team work for the only reason that you both communicate to serve a a better customer service and that's all we like to see si I'm please for your service and for me is nothing to improve. Thank you very much.

Manuel G. 
Évaluation :
4

Have the dolly

Gitzel R. 
Évaluation :
1

They were not friendly, timely or helpful.

WOODROW H. 
Évaluation :
5

I rented a 26' truck, which was great. The rental period was only 2 days and there was no place in my U-Haul account to update my return date. FYI, there is almost no way you can load a 26' truck, drive 350 miles and unload in 2 days. My suggestion is to have a place in the web site to indicate a revised return date and also the charges for that extra rental period.

Donald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessie A. 
Évaluation :
3

I had a reservation very close to my house which would have eliminated the amount of miles I would have paid. But after the reservation was made I got a text saying it want available. So this was the closest location which added a bunch more miles to the bill. Very frustrating experience.

Heather W. 
Évaluation :
5

Perfect

Cesar D. 
Évaluation :
2

Your website should reflect the equipment that is actually available. I reserved a truck and an appliance dolly because I was picking up a refrigerator. But when I showed up, there was no dolly available. I had to rent a dolly from Home Depot. Horrible experience with your online reservation service.

Jose M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rolando G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
1

car was battery run out and no jumping cables and had to wait for 3 hrs and went i went customer service they didnt care

luis P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jose B. 
Évaluation :
3

Besides the confusing parking lot, everyone was polite and on point.

April H. 
Évaluation :
4

Everything was great. Employees were nice and professional the only thing was that only one employee was in the front. I stood in line for quite a while.

Crystal G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lillianna P.  |  Expérience générale 
Évaluation :
5

You are doing just fine.

JOEL W. 
Évaluation :
3

Have the things a customer order for their move so things can be easier.

Jashia W. 
Évaluation :
4

Unfortunately by the end of the day I needed to use additional truck, I called and u-Haul and asked for an additional truck which all they could get was a 15' truck one way. The disappointment came when they charged me the same cost as the 26' footer. I felt that I was actually rapped. Eleven feet smaller and same cost. Just another big company getting rich off the little guy.

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Z. 
Évaluation :
3

This was the first location that helped me and send me to another location in Richardson but they didn't even know we were coming. I guess this location is very busy that's why this happened. They probably need more personnel on the weekend

Gerardo B. 
Évaluation :
4

You need more help at the check in line.

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pablo G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY N. 
Évaluation :
5

It was disappointing to have my reservation transferred from the convenient location I selected to this one, however it was last minute and I was pleased that they had a trailer I could use. The folks there were quite nice, from the woman who checked me in to the men who connected the trailer. I would like to specifically call out Mississippi Putman. This young man was incredibly welcoming, helpful and and just an all around pleasant individual. I don't think he's been on the team long but he's certainly an excellent ambassador of your location I hope you is told how impactful his interactions have been already.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole W. 
Évaluation :
1

Terrible customer service. Unprofessional manner of speaking to customers and having inappropriate conversations about their personal lives and coworkers.

Aret M. 
Évaluation :
5

They are great

Laura H.  |  Premières impressions 
Évaluation :
2

Maybe call the person who made the reservation first before just giving the U-Haul away simple because they are running behind. Which happens when you move.

Lauren F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sonia W.  |  Expérience générale 
Évaluation :
5

Staff was great

THOMAS H. 
Évaluation :
1

I had the most horrible experience

fortasha C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHUNDRA J. 
Évaluation :
5

Customer service was excellent--responsive and friendly.

Mary Jo B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle G. 
Évaluation :
1

Went to pick up truck and learned that your 15' is not really a 15' truck. Advised that it's 3' shorter due to overhead. Quoted $950 including tax for 20'. I was charged $1,068. Called and spoke with several people and was told that I would be provided a $98 refund. Still have not seen it. I will never use UHAUL again. Penske will get my business moving forward.

Chris B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wayne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Talieka W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

spignotta M. 
Évaluation :
5

They help me disconnect the trailer, I didn't even have to get out the truck, these guys have the best attitude ever. May God bless both location

Steven W. 
Évaluation :
3

Extremely slow service, it took me over a half an hour to get service even though I made reservations online.

Victor B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Taneka H.  |  Online Move In 
Évaluation :
3

I drove 17 miles in three days put in over two gallons in before return and still got charged. Hidden fees its all B.S. Enjoy your hard earned money

Barry C. 
Évaluation :
1

I'm a flood and was charged more for miles because of flood waters. Then the people there don't know who works for them.

Trisha C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEJANDRO F. 
Évaluation :
5

I had completed the vitiate check in, everything was fast and efficient except the check in / contract portion, only one person at the counter.

Eric P. 
Évaluation :
5

Everything was perfect

DWIGHT M. 
Évaluation :
1

The truck needed a major wheel alignment truck kept veering uncontrollably while driving.

Danielle M. 
Évaluation :
3

Was told open til 6:00. Was there to turn the truck in but no one was there. So they charged me 29 more. Didn't think it was fair

judy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANJUANA R. 
Évaluation :
5

This location was a totally different and a good experience versus where I picked up. A lady waved me in past two trucks that were sitting there to be helpful, and another guy saw me and ran outside to help me with the trailer without even being asked and thanked me for by business.

Marcus H. 
Évaluation :
2

I was asked I'd I wanted the insurance coverage and I declined,however, I was charged when I viewed my email receipt.I called the location,was on hold for 49 mins.Customer service,(not rhe original location) answered my call.I explained to him the situation,he put me on hold,just to advice me that the charge could not be removed,also,he very very rude and unprofessional.It wasn't enough that when I made the initial reservation,Uhaul canceled MINE,stating that another customer had the same reservation I did,I'm very disappointed in UHAUL.On top of that,they did not include my Apt.# on my email receipt to refund my balance,now I'm having to keep calling them,waiting on hold,this is so very unacceptable.

Brenda C. 
Évaluation :
1

No dolly was available despite pre-booking and location was much further than original location I had chosen. Staff was slow and “out of it”. Signage for finding the rental pickup wasn't obvious off the road so wasted time finding the right spot too. Mostly annoyed about the dolly. Specially called Uhaul to secure me another one at a closer location to my move and one was reserved and lo and behold, once I get there, there's no dolly there either. Wasted another 45min of my time just driving there and back for no reason, never mind the extra 40min already added by the location change for the truck. I am unlikely to use Uhaul again - this was absurd and unprofessional.

Reed W. 
Évaluation :
1

Customer service was by far the worst I have experienced in years. We waited over 20 minutes to be served, with 1 person at the counter in front of us and 3 employees working the counter. No one even acknowledged our presence. By the time someone acknowledged us there were 6 other people in line behind us. After processing the paperwork we were told to go outside to get the trailer. An employee told us to find the trailer on our own and he would be there in a few minutes to hook it up. He then proceeded to wash a truck (that no one was waiting for) for over 20 more minutes. Finally, an area manager from another location found someone to help us. We were there for an hour and 15 minutes for an interaction that took all of 10 minutes to process. This experience was after I was called only 1 hour before my reservation and told I needed to drive 25 miles further to a location because my original location did not have a trailer available. All in all it was a disaster.

SHARON B. 
Évaluation :
4

I was disappointed. I had reserved a furniture dolly and 2 doz furniture blankets. I was told I could return the next day and get them but I needed them then and did not have time to return the next day. I ended up buying what I needed for Lowe's.

Kenneth K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jeremy L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris S.  |  Premières impressions 
Évaluation :
4

Haven’t received my receipt!

Rolando G.  |  Premières impressions 
Évaluation :
2

Stuff all over the storage area making it almost impossible to load and unload the truck. Staff (older lady) inside the office was rude to my wife. Staff outside lost the keys to one of the U-Haul trucks very unorganized.

Rolando R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA L.  |  Expérience générale 
Évaluation :
5

Both the front desk yound women were amazing and helpful

CHRISTOPHER W.  |  Premières impressions 
Évaluation :
5

GREAT CUSTOMER SERVICE.

tracy w.  |  Premières impressions 
Évaluation :
4

Did not get a storage room here. They didn't have one for my needs. Thanks so much

Eleanor W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Latrice J.  |  Premières impressions 
Évaluation :
3

My unit lost was broke and they promised to take care ot it but they never did everytime I came to visit the unit when I take the lock off they had to come and knock the latch open so I can get into it

gladys b.  |  Expérience générale 
Évaluation :
5

The only problem I had was when I got there my Storage building had a padlock on it had to wait another day but Felicia was very helpful and get me another one and I had to have a U-Haul again for a second day

mike w.  |  Premières impressions 
Évaluation :
1

My items in my storage where stolen and I was not compensated, I don't know why they have us get the insurance if they will not do anything about it. I tried turning in my unit before the charge date and they said I had a no payment lock even after I had automated payment from my debit card. It's super hard to talk to someone. Will not use them again.

Aida M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephen p.  |  Expérience générale 
Évaluation :
2

long wait time, on-line stroage was available but at check-in was given an already occuried storage unit. They had to send me to another location.

Jamal P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY R.  |  Expérience générale 
Évaluation :
5

Good place to storage

Xavier G.  |  Online Move In 
Évaluation :
5

This location was friendly and excellent customer service. Site always clean and accessible

Camen B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLETIS R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan P.  |  Expérience générale 
Évaluation :
5

Ron and Brie were so helpful, courteous, and knowledgeable about U-Haul's products and services. I enjoyed speaking with them, and they handled me, my family, and my belongings with such care! I definitely will remain a loyal U-Haul customer for life!殺☺️❤️

Brooke T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMAN B.  |  Expérience générale 
Évaluation :
5

Very friendly and attentive

lasonia j.  |  Premières impressions 
Évaluation :
4

One of the workers several times I'd come in there seemed a little too busy with his side job.

shawna s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMAN B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly M.  |  Premières impressions 
Évaluation :
1

This team was extremely unprofessional at many points. They messed me up very badly at the beginning of my rental and I was told by the GM that the company's Marketing Company President said to not give me any refund. It was a terrible experience at the beginning and because of that I didn't want to pay 172 for 8 days of storage rental. I was told that I need to pay it all except for a late fee or I wouldn't be able to retrieve my items. I need better service here but I would never recommend this a UHaul. They put my life in danger by knowingly giving me a truck that was down for repair for it's brakes. Do not go to this location. On top of this the storage facility was very messy.

Reece K.  |  Expérience générale 
Évaluation :
4

It was nice and clean

Wilma G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CREOLIA W.  |  Premières impressions 
Évaluation :
2

I had two units and was charged a full month's rent while I was cleaning out my unit and before I officially cancelled it they had already rented it out and had someone else in there yet I still got charged a full month rent for it and rent is not prorated so whatever you do do not auto pay

Brennan R.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LaTunya B.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LaTunya B.  |  Premières impressions 
Évaluation :
1

When I got to the storage . The one I reserved was not able and I had to pay more then I can afford for the unit

ROBIN B.  |  Premières impressions 
Évaluation :
3

Not enough personell to handle customers

robert m.  |  Expérience générale 
Évaluation :
5

Worker was very nice and helpful

JEREMIAH R.  |  Premières impressions 
Évaluation :
3

I got this storage in July of last year. And had it to date I've had issues 2 times which wasn't my doing. No one seems to know what happened. First issue my lock was change and like I said no one knew what happened, so they gave me another lock. Second issue I was told led once I got an email asking me to give feedback on my move out (which was a surprise to me). So I called and the lady told me that I moved out and into another locker which was not true so another issue with someone. Again nobody knows what happened smh. So they moved me back into the original locker and then they go up on the locker like it was my fault. They just went up the same month this happened. I have never been late and some months I even paid early I guess the only thing I did wrong was paying my Locker fee on time smh. To this day no one has contact me about this issue. I'm really disappointed with the service I've received. On the other hand The assistant manager did do what he could.

Laurel R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vanessa G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keshia c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRONE M.  |  Premières impressions 
Évaluation :
2

I was there for about six months and they increased the rent prices. The storage unit has no light. When I moved out there was a unoccupied vehicle in front of the ramp and I could not access my unit. The office staff advised that it's normal for homeless people to sleep in their storage units and vehicles and that they couldn't do anything about it! I was out an hour with my movers (I'm paying them by the hour) before the homeless guy returned to his vehicle and moved it. Do not rent here!!!

Charnae K.  |  Expérience générale 
Évaluation :
5

The storage was awesome. Phillip was the most helpful representative I've ever dealt with. He went above and beyond and helped me more than I could have expected. His care for the customers is leagues above par. U-Haul is very lucky to have an employee like Phillip! T

MARY/BENNY H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nancy n.  |  Premières impressions 
Évaluation :
5

Great team, very polite and helpful towards me and my cousin.

Patricia V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicholas w.  |  Premières impressions 
Évaluation :
1

Cost me a lot of money because no unit was available and I was not offered a storage unit for my size nor was I offered a different location or a discount upon return after they were notified.

Sebrina H.  |  Expérience générale 
Évaluation :
5

I hate to go but no one was walki ng though did no still any

willie h.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARRY K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy P.  |  Premières impressions 
Évaluation :
1

Bad customer service. Stuff of a previous person was in the unit I was supposed to be in. Oil was leaking from the unit above. They hardly ever answered the phone and when they did they were far from helpful. Cars would park in the way and had us stuck in the building for 20+ minutes and employees were no where to be found to help.

Larry C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHARLES B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRENDA D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet B.  |  Premières impressions 
Évaluation :
5

Muy amable el personal que tienen trabajan todos muy bien en equipo Ami en lo personal me gustó la atención

juan v.  |  Premières impressions 
Évaluation :
5

I Like it because it wasn't any one Laying around

willie h.  |  Premières impressions 
Évaluation :
4

Vanessa is y’all’s only weakness as a company she is shady

brandon M.  |  Expérience générale 
Évaluation :
1

Terrible experience workers were not helpful and not friendly. It was difficult to reach anyone by phone at this facility. Was unable to get into the storage unit several times because the key cards were not working and workers took forever to open the gates. Several staff were rude and there is always a long wait. Storage hours are not long enough or fair unless you pay more for 24 hour storage. this was a horrible experience i will never use this company again the only reason uhaul stays open is because there are few storage companies around. Customer service call center is also terrible to i called to make a payment on my storage unit the worker stated she processed my payment well turns around she didn't and I had to pay late fees. I have nothing nice to say about a crooked evil money hunger company.

FLARIECE W.  |  Expérience générale 
Évaluation :
1

Salesperson was very disrespectful and unattentive.

BRIAN C.  |  Premières impressions 
Évaluation :
1

Trash every where no toilet paper in the bathroom no hand soap no paper towels and the trash can was full I had gone there three times in one week it stayed in the same condition terrible conditions homeless people living in the bathroom the day that I was moving could not get in nor my movers to the restroom we tried from 12:00 afternoon until 6:00 in the evening and a junkie was in the bathroom it would not let anybody in the trash all over the inside of the property last month bins were blocking only one car at a time could get in

Sonia H.  |  Expérience générale 
Évaluation :
1

I lost all my clothes in u storage cause of flood

Delores W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIAN V.  |  Expérience générale 
Évaluation :
3

There are no elevators and people have to carry their items up a flight of stairs

gretchen s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cedric J.  |  Premières impressions 
Évaluation :
2

Nobody at the front desk new what they were doing except for one person. After setting me up with a storage unit I was informed that I would have to carry my belongings up stairs. I can't climb stairs let alone with boxes in my hands. When I check my bank statement I saw that I was charged for the unit. So I called and after a half an hour and being transferred to another person I was told that my account would be credited back in a week. Extremely unhappy

Amelia B.  |  Expérience générale 
Évaluation :
1

This was a terrible experience overall. I went to my unit to take off the lock and officially move out and what should have taken 5 minutes took over and hour. There were uhaul customers with moving trucks in the driving lane at the facility I was in blocking the exit. I was unable to get out of the facility and they refused to move. I tried to call the customer service team at the specific office I was at and they apparently do not have a direct line so I was talking to some at uhaul "corporate" that was 100 % unhelpful. He was trying to get ahold of the workers on site, but was unsuccessful. We stayed on the phone for over 30 minutes in silence while he "waited". I was unable to find another exit for me and my daughter. She was starving, had a dirty diaper, and was screaming during the entire time because what it thought was going to be a few minutes was an hour. Completely unacceptable.

LARRY C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janet B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saw L.  |  Expérience générale 
Évaluation :
2

The entrance is a one way and there isn't enough parking for your truck to get your stuff in the storage. I had a hard time finding somewhere to park cause you can only park to one side. It horrible!!!

SHATONDA M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHORIAN M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUCINDA P.  |  Expérience générale 
Évaluation :
1

Vanessa constantly took home my unit key on several occasions. I spoke with Anna, the GM, and she wasn't anymore help then anyone else I spoke with. My experience was horrible and I would never use them again or advise anyone else to use them either. Actually want to seek legal services for my situation. It states the facility is open 24 hours, but that's only if the keys are available for your unit and not off property with the manager. I was never given an explanation as to why the manager Vanessa had my unit keys in her possession off duty. Very unprofessional place of business and poor customer service. I took off work to move, hired movers, and got a I haul to move just to be told to wait until Monday because the manager was out due to a family emergency. I understand things happen, but what I don't understand is why my unit key wasn't there? Why she took it with her? I went to the facility three times and all three times they were not there. Why did she not return them? Why couldn't staff remove lock? Why did I have to wait to retrieve my belongings?

MONIQUE W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

theodore L.  |  Premières impressions 
Évaluation :
5

Excellent when it came to cleanliness!!!! Customer service was not always the best. Outrageous waiting time. They don't remove locks for late pay, as fast as they put them On !! Once you have paid.. there 12yrs+ overall 1-5 Rate the experience 4☆☆☆☆

ZITA F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shawna s.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SHANREKA J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debbie w.  |  Premières impressions 
Évaluation :
3

Your pricing is too high compared to others and you advertise one price that when you want to book a unit, you find that the cheaper price is upstairs in the back and your sign says insurance is optional but you are then told that it is mandatory and the cost is not based on unit size and is very over priced for the amount of coverage. In other words, your storage is not worth it.

DANA G.  |  Expérience générale 
Évaluation :
5

The lady was very helpful and efficient. The made my made my bad experience from other uhaul location on Garland Rd that was a horrible experience that didn't have right size of storage unit available. She found me one at her location off Mid Park.

Richard M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaterrica C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sergio C.  |  Expérience générale 
Évaluation :
5

They are lovely

Nautica M.  |  Premières impressions 
Évaluation :
3

Never received a call back about the unit

MIA H.  |  Expérience générale 
Évaluation :
4

First employees could not set up my personal code correctly, but once we got the access code in correctly, it was great!

MARY M.  |  Expérience générale 
Évaluation :
2

When I moved in it took 45min-1 hr to get the facilities lock off of the door so I could move stuff in. Very inconvienient. Their are no lights in the unit, so I used my phone light. My phone ended up falling and breaking the screen. If there was ample light, I wouldn't have had to use my phone, and the screen wouldn't have cracked ($200 break). When moving in, there were several loaded trailers sitting in the lanes to park in. Made it very difficult to park the 20 foot truck I rented. Why did those trailers not have a storage? They were just sitting in the way. I won't be back to this storage or rent trucks here ever again. Very bad experience all around.

Matthew B.  |  Expérience générale 
Évaluation :
4

The staff wasn’t as friendly and the prices could of been better but it was secure and easy to get into.

shadrikska e.  |  Expérience générale 
Évaluation :
2

When I moved my things out they continued, for months, emailing me and telling me that I had a bill due. I called several times and spoke with several different people about getting the situation resolved and no one fixed the issue. Then I was told that my belongings were going to be auctioned and I don't understand why or how because I had already moved everything and paid my bills in May. Now in October you guys are emailing me asking about the service. Really?

Krista H.  |  Expérience générale 
Évaluation :
1

First place I've ever been for a storage and not only has it was my first place it was the worst place and I lost all my stuff because the manager in the person that sold me my store is not a pulled in the right information that I was supposed to be told and I didn't appreciate it $500 Fit For A $9000 dollar bed not to mention i put a complaint from day one with the employee tooo busy hitting and trying to get my number then his job lost a couch and several values that i would of paid if people would of just been up front thanks never will i come back

Kristie M.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SALLY JO M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIAN T.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

aurora esobedo m.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

sanjaya L.  |  Premières impressions 
Évaluation :
4

The woman who helped me was awesome and very knowledgeable

Ruth K.  |  Premières impressions 
Évaluation :
2

I didn't use the storage an have gotten my refund?!! There was no dollies to move an it was upstairs! Was unable to use the storage due to the fact!!

Colleen T.  |  Online Move In 
Évaluation :
4

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Amber V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATAKKA J.  |  Expérience générale 
Évaluation :
1

Not enough personnel working at front counter. VERY SLOW SERVICE. One person working, with several people standing around. Storage unit was almost impossible to access. Parking/unloading area crowded with big storage pods. Security gates to storage area were open most of the day. I wish I had read the reviews before I rented storage at this facility.

Pete H.  |  Premières impressions 
Évaluation :
4

Upon moving out I was thankful for people that were there to help me. They were fast and efficient. Also the manager ( her name begins with an A, I believe it's Anna, along with Noah were super nice and helpful..

Cynthia C.  |  Expérience générale 
Évaluation :
3

Lines are long. Always a wait. Impossible to get them on the phone. KEEP YOUR RECEIPTS, I WAS OVER CHARGED AND LOCKED OUT FLR NON PAYMENT BUT I HAD PAID. Also was over charged for insurance. Watch your bill!

Marie B.  |  Expérience générale 
Évaluation :
3

Storage was moved without notice. Had to buy another lock. Had to provide renters insurance. Unit was already rented. No lighting. No overhead space. Expensive. Truck in way. No access, system failure. No guidance to find unit.

BRYAN VINCENT D.  |  Premières impressions 
Évaluation :
4

The cancellation process was horrendous. You can't cancel online & when you call, no one can help you. I called twice & had to drive to the facility to cancel. The whole process too much of my time. It was frustrating. I felt uhaul did everything they could to make it difficult to cancel. Poor service.

Scott W.  |  Expérience générale 
Évaluation :
3

Once we had all our things loaded into the Uhaul and 4 other vehicles full with things as well, we drove from OC to the storage unit, it had a padlock on it. Apparently the clerk forgot to have the lock taken off. She was nice but trying to help to many people at one time. We had to bring the Uhaul to my mom's house until the next day. We paid 5 people to help load and unload for nothing. We tried calling the General Manager but she wouldn't answer, according to her, her phone was uncharged. We only needed the storage unit for 2 weeks but had to pay for a month. The GM did let us have the truck all day today and a free lock.

Cecelia L.  |  Premières impressions 
Évaluation :
3

I just had a bad experience with renting a u-haul it took me 4 reservations to finally get a truck n when we went to storage had to end up calling ambulance and they couldn't get through the gate please have a supervisor to call me because my experience with U-Haul this time was horrible.6014316395 Ms Hawkins

MIA H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KATHERINE S.  |  Expérience générale 
Évaluation :
5

Anna was so helpful thank you so much

TANYA N.  |  Expérience générale 
Évaluation :
5

Thanks to the entire staff at U-Haul at Garland Rd and LBJ Fwy. Especially Anna who helped me out on a very difficult problem. I truly do not now how I would have been able to continue my move without each and every one of them...thanks again...Marsha

Marsha T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIA G.  |  Expérience générale 
Évaluation :