Is there a zero rating to rate this people? I never had scary experience before this. I rented a cargo van and returned same day with in 4 hours during office hours. This people did not processed my return until three days passed. I got several voicemails from them but I couldn't understand what was that due to fast unclear voice. Days later, I got email saying I should return the vehicles on next day. That's the point I understood something was going on. I checked my bank account, they keep charging me for not returning vehicle. I called uhaul customer service. A representative told me she called the place and they were going to correct mistake and were going to call me later. I was waiting few hours and after I called uhaul office to find out what was going on. Assistant manager hung up. So, I drove there to find out why they were doing it. After waiting on line 15-20 minutes, the manager processed return but he put wrong return date, three days later actual return. They even did not said sorry. I felt they did it purposely. I don't know what happened to the vehicle which was officially now under my rental period. That was horrible and scary experience I ever had renting uhaul. I hope the company will investigate this kind of incidents, so no other customer has to go through this kind of malpractice and abuse.
Location de remorque et remorquage à Garland, TX chez U-Haul Moving & Storage at L B J Frwy - Garland
Déménagement en provenance/direction de Garland, TX? Les remorques fermées et carrossées de U-Haul sont ingénieusement conçues pour protéger et retenir vos biens précieux, alors que nos remorques ouvertes sont idéales pour tirer des matériaux de construction ou d’aménagement paysager et des articles de gros volume. Les remorques pour voiture de U-Haul sont dotées de rampes à chargement facile pour un chargement sans effort des véhicules, alors que nos remorques pour moto sont légères et faciles à remorquer. Obtenez GRATUITEMENT des estimations de tarif pour la location de remorque à Garland, TX 75041 dès aujourd’hui!
Obtenez GRATUITEMENT des estimations de tarif de location de remorques ouvertes et fermées, pour voiture et moto à Garland, TX
Les remorques fermées à Garland, TX sont légères, aérodynamiques et conçues pour offrir une plus faible consommation de carburant, facilitant le remorquage. Chaque année, des millions de familles utilisent nos remorques carrossées pour déménager. U-Haul offre une vaste sélection de remorques carrossées à louer dans la même ville ou pour un aller simple. Consultez les tailles de nos remorques fermées et réservez en ligne une location de remorque chez U-Haul Moving & Storage at L B J Frwy - Garland!
Les remorques ouvertes sont idéales pour le remorquage de charges grosses ou surdimensionnées à Garland, TX 75041. De nombreuses remorques ouvertes sont louées avec une rampe de chargement pour plus de commodité. La sélection de remorques ouvertes offertes chez U-Haul Moving & Storage at L B J Frwy - Garland représente une solution abordable pour des projets d’amélioration résidentielle, la livraison de meubles ou le remorquage de véhicules récréatifs. La location de remorque ouverte est également populaire auprès des entreprises pour la livraison et lors de salons commerciaux. Les remorques ouvertes sont offertes en une variété de dimensions et de styles afin que toutes les voitures puissent les remorquer.
Remorques pour voiture
Déménager à l'autre bout du pays en transportant votre voiture sur une remorque pour voiture représente une manière sensée d'économiser du carburant et d'épargner des milles d'usure à votre véhicule. Notre chariot de remorquage représente une solution de remorquage abordable pour les véhicules à traction, alors que les remorques porte-voiture sont idéales pour les déménagements de longue distance. Les deux remorqueurs offerts à Garland, TX conviennent à la plupart des véhicules et ils représentent également une option plus économique que de faire appel à une dépanneuse lors d’une panne. Que vous remorquiez votre voiture avec un camion de déménagement U-Haul ou avec votre propre véhicule, vous pouvez louer une remorque pour voiture pour un déménagement dans la même ville comme pour un aller simple.
Remorques pour moto
Les remorques pour moto sont légères et faciles à remorquer en plus d'être équipées d'une rampe de chargement facile d'accès. Chaque remorque pour moto est également équipée d'une cale intégrée pour les roues avant et d'anneaux d'attache robustes pour soutenir les motos les plus lourdes. Réservez en ligne dès maintenant votre remorque pour moto à Garland, TX !
Accessoires pour la remorque et le remorquage
Entrez l'information sur votre véhicule et nous vous aiderons à trouver la bonne attache.
Achetez des boules et des montages d'attache de remorque standard et spécialisés.
Évaluations des clients
I didnt pu this uhaul in my name my id was stolen
We can never rent from this location, but it was nice to use it for drop-off
I called to verify and ask a question about a reservation I was Making on line. I was told it was not available even though it said it was on the website. I was asked to hold for a moment...over 30 Minutes later I am still holding. We finally just drove over in person because we could not get a person on the phone. Lots of people waiting in line for a lengthy amount of time. Disorganized and definitely not enough workers inside and outside for hook ups and trucks. All employees were very nice and courteous but were obviously understaffed and overwhelmed by the number of customers. It was a management issue. I don't know if I would return to this store if it is always that chaotic.
The dropoff experience was simple and easy. Grant was very pleasant and efficient. The no contact pick up process was arduous and didn't work. The number for my truck isn't anywhere near where the directions say it is located. Directions say bottom left of truck. (It's on the back at the top!) I couldn't find my truck so I went inside. I was told it was broken and I was offered a different size because my size wasn't even available. I reserved this truck 5 days ago. The total cost was higher than my original reservation. The young woman helping me was not friendly. I had to ask her where the truck was, she simply said outside to the left and I asked about finding the truck number (since I didn't find it the first time) she said "You'll see it." I had already loaded my DL and my CC# into my Uhaul profile but she still asked for those things. I'll never rent from this location again.
Nothing excellent customers service Mrs Aungelique Vickers help me and not only me she is helping everyone else I'm very happy ??
The return was terrible. I did the online return but there wasn't a key drop box. This was during open hours. There wasn't anyone at the drop point. Several other customers were more frustrated than me. I went inside to speak with the counter workers who told me they don't Checkin trucks And to go back outside. Finally I just left the key in the truck. Frustrating.
I recieved a 5star service. Great job
Customer service experience was horrible until I got to Phillip. Not a happy customer.
I had to go back to return rental because lights were not working after I left and had to return The young lady and tech s were able to help me and were able to fix the problem by getting a replacement rental quickly
Customer service was a little slow at pickup time.
Everything was great until the end. My card was double charged and waiting on customer service to get back with me to return my money. My card was charged without them sending me verification via email that I had returned the dolly, so I had to go back up there late and take pictures on their sight to varify that the dolly had been dropped of then brought me to pay out in order to finish rent agreement. Needless to say I need my money back for the extra charge on my card.
Counter customer service was excellent and check in and out customer service was excellent!
The website after hours drop off procedure is kind of silly. It demands location tracking on my browser. Unnecessary!
You make life easier!! Thank you!!
This location was clean and resourceful. The personnel that I encountered were very professional and helpful.
I worked as customer service for many years. I know that after a long day, one can be tired. However it was about 8 am when we arrived at this 12215 LBJ location.
Superb service! Aungelique Vickers is friendly, helpful, and very knowledgable. The trailer pick up and return process was very quick and efficient. The gentlemen that hooked up the trailer were professional and made certain that the furniture dollies and pads were placed in the trailer; and that everything worked. The trailer return was a breeze.
Employee problem I presume. Rented the small truck fo pickup a window at Lowe's, took a total of 18 miles and 2 1/2 hours. Invoice billed me for two full days of useage.
Was really frustrating when I go through the whole app process to get a trailer and then they tell me I have to go inside to check out. The whole point of the app is having not to go inside. Otherwise the customer service is always very friendly and does a great job.
Stephen was soooo nice! There was no wait time. He was very professional and hooked up my trailer to my suv very quickly! 5 star service!
Didn't have enough of gas in the truck when I picked it up. Didn't think I was going to make it to Richardson.
Best Customer Service ever by Vickie Cooper... She made the experience very interesting for me.
Customer service is everything. Just keep improving on that...and keep making your customers want to come back....even for no reason! Thanks also to Miss Vickie Cooper, she was really wonderful helping the customers before me and those who were not even on her line...thumbs up Ma'am.
The return process was great but picking up the trailer took way too long. They seemed to be understaffed so we had to wait in line for 30 to 45 minutes. Then when we went out to get the trailer there was no one to help us and we had to go ask someone for help. Also even though we had reserved a particular size trailer they didn't have that size and we had to go with something else.
Haut de la page