The associate seem to be confused not able to multitask outside of connection with her co-workers I was given a unit that was not even able to move in on the construction or something that's going on I was not giving up first month free neither did she bring it up I'll return it with my truck full of furniture I was delayed almost complete hour and a half to get my truck unloaded and things into my storage I'll call to me more money to pay to the movers I was put in a unit the young man can't think of his name right now he gave me the discount for the month one month free I have not received my refund I will go into the unit and check with customers manager I still accuse U-Haul over anybody else
Bertha E. | First ImpressionsSelf Storage Units in Garland, TX, 75041
U-Haul Moving & Storage de L B J Frwy - Garland
Services dans cet établissement :
Particularités disponibles dans cet établissement :
Promotions :
Unités disponibles (toutes les dimensions sont approximatives)
Entreposage intérieur
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Petite | 5 pi x 5 pi x 8 pi
Entreposage divers
Guide des tailles- Tarif :
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$69,95
par mois
- Intérieur
- 1e étage
- niveau rue
- Climatisation
- Porte-rideau
- Tarif :
- 69,95 $ par mois
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Petite | 5 pi x 8 pi x 8 pi
Entreposage divers
Guide des tailles- Tarif :
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$94,95
par mois
- Intérieur
- 1e étage
- niveau rue
- Climatisation
- Porte-rideau
- Tarif :
- 94,95 $ par mois
Il reste 1 unité(s)!
Entreposage à demi-niveaux
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Petite | 5 pi x 8 pi x 7 pi
Entreposage divers
Guide des tailles- Tarif :
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$54,95
par mois
- Demi-niveaux
- 1e étage
- niveau supérieur
- Sans climatisation
- Tarif :
- 54,95 $ par mois
Il reste 1 unité(s)!
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Petite | 5 pi x 10 pi x 7 pi
Maison 1 à 2 chambres
Guide des tailles- Tarif :
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$74,95
par mois
- Demi-niveaux
- 1e étage
- niveau supérieur
- Sans climatisation
- Tarif :
- 74,95 $ par mois
2 unitée(s) disponible(s)!
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Moyen | 10 pi x 10 pi x 7 pi
Maison 2 à 3 chambres
Guide des tailles- Tarif :
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$124,95
par mois
- Demi-niveaux
- 1e étage
- niveau supérieur
- Sans climatisation
- Tarif :
- 124,95 $ par mois
Il reste 1 unité(s)!
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Moyen | 10 pi x 10 pi x 6 pi
Maison 2 à 3 chambres
Guide des tailles- Tarif :
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$139,95
par mois
- Demi-niveaux
- 1e étage
- niveau rue
- Sans climatisation
- Tarif :
- 139,95 $ par mois
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Moyen | 10 pi x 15 pi x 7 pi
Maison 2 à 3 chambres
Guide des tailles- Tarif :
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$154,95
par mois
- Demi-niveaux
- 1e étage
- niveau supérieur
- Sans climatisation
- Tarif :
- 154,95 $ par mois
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Moyen | 10 pi x 15 pi x 6 pi
Maison 2 à 3 chambres
Guide des tailles- Tarif :
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$169,95
par mois
- Demi-niveaux
- 1e étage
- niveau rue
- Sans climatisation
- Tarif :
- 169,95 $ par mois
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Moyen | 10 pi x 15 pi x 15 pi
Maison 2 à 3 chambres
Guide des tailles- Tarif :
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$184,95
par mois
- Demi-niveaux
- 1e étage
- niveau rue
- Climatisation
- Tarif :
- 184,95 $ par mois
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Large | 10 pi x 20 pi x 6 pi
Maison de 4 chambres et plus
Guide des tailles- Tarif :
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$209,95
par mois
- Demi-niveaux
- 1e étage
- niveau rue
- Sans climatisation
- Tarif :
- 209,95 $ par mois
U-Box -Conteneurs MD pour le déménagement et l’entreposage
Nous livrons U-Box - vous les remplissez et nous les entreposons dans notre entrepôt sécurisé. Chargez à votre rythme! Il suffit de nous appeler pour la collecte ou le dépôt de vos U-Box - conteneurs.
Qu'est-ce que le service en ligne emménager/louer maintenant?
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U-Haul Moving & Storage at LBJ Freeway II
2700-2950 McCree Rd, Garland, TX 75041 View Available Units0,2 miles from this location -
U-Haul Moving & Storage at W Kingsley Rd
11383 Amanda Ln, Dallas, TX 75238 View Available Units1,3 miles from this location -
Ark Self Storage
3539 Dividend Dr, Garland, TX 75042 View Available UnitsLimited Units Available.
2,2 miles from this location -
U-Haul Moving & Storage of Garland
902 W Walnut, Garland, TX 75040 View Available UnitsFew Rooms Left. Reserve Today!
3,5 miles from this location
Évaluations des unités d'entreposage par les clients
- Filtre :
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
- 3,5 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
One evening my daughter and I went to the storage before 10pm. As we were leaving it was a gentleman that had been there a little longer then us, Well he was trying to exit the storage with his code, as he put the code in , no response the gate didn't open. I tried my code it didn't open. So we were stuck in the storage area for nearly an hr trying to get out. We called customer service they weren't really any help. The lady on the line, tried to call security no avail. So I came up with an idea of climbing over the gate with a ladder I had found, before the big door closed down. So eventually the gentleman climbed a ladder to get over the gate to access the entrance gate from the outside. It was a horrible experience given I have anxiety and panic attacks really bad.
ESTEL S. | Overall ExperienceAnna and Crystal provide noteworthy customer service.
Cecil P. | Overall ExperienceAnna is wonderful!! I have been a client for over 20 years, The new facility is very nice and we moved from the former unit (1092) to the new unit (4251) on September 9, 2023.
DREW C. | Overall ExperienceI got an inside unit so my things would be more protected. Something happened, have yet to know what that was, and my storage was flooded. They didn't take pictures and took it upon themselves to throw all my stuff away with no documentation as to what they threw away. They texted! Not even a phone call to come view it. NO ONE told us they had a time limit of three days to do that. They tried to sell me that story when I arrived. I had been out of town. You can NEVER GET a human on the phone at that location. Horrid manager. I will never rent here again and will let everyone know what happened to me.
Lacy D. | Overall ExperienceGreat service our move was successful
Soncire H. | First ImpressionsThe following is my google review that I posted on August 3rd, 2023. On July 2nd, 2023, I received a text message of possible water damage to my storage unit. So, on July 3rd, I went to the U-Haul storage facility and an insurance adjuster was with me as we inspected my unit. The damaged items were thrown out and everything else was placed back in my unit. I was told by the insurance adjuster that the items that did not sustain damage would be moved to a different storage unit. On the bottom left corner of the storage unit inspection form, the adjuster wrote "pending Ubox". On July 17th, I went back to the U-Haul storage facility because I had NOT received any updates. I spoke with Adam as well as Anna Zetina, the General Manager, about my unit. Anna scheduled my unit to be moved at the end of the month. That way it would be moved straight into the new facility. On July 27th, I received a call from Felicia telling me that the structure where my unit was located had collapsed and that if our items had not been moved, then they would be considered a total loss. However, Felicia said that my unit was moved but it didn't have a Ubox number or location assigned to it. Felicia also said they had to go through more Uboxes in order to figure out who they belonged to. The next day, July 28th, I stopped by the U-Haul storage facility because there were documents I needed to retrieve. I was informed by Adam that the structure had collapsed about 3 days after the flood. There is no excuse for Anna Zetina nor her staff to have waited almost 3 weeks to inform me of what had happened to my personal property. Also, why did Anna Zetina, the General Manager, schedule me towards the end of the month to move my unit, knowing my unit was no longer there? If Anna is the manager overseeing the whole operation, how is it possible that she was unaware that the structure had collapsed. Why the lack of communication and the lack of transparency during this entire ordeal? On July 31st, I was told by Anna Zetina that none of the Uboxes belonged to me. I entrusted my personal property to your care but instead the U-haul storage manager and staff got rid of my personal possessions without my consent and without communicating any of this to me until weeks later. If the lack of honesty and communication from Anna Zetina was not enough, what is more appalling is her unapologetic and indifferent behavior regarding the disposal of my personal property. Instead of making amends for what they had done or offering a solution to make this right, she just tells me to call the insurance. There was zero initiative from her part to fix any of this. As of August 3rd, 2023 , I have yet to receive compensation for the damaged items from the flood. As of August 3rd, 2023, I have not received compensation from U-haul for the personal property that they disposed of, which had not sustained any water damage and was awaiting transfer to a new unit. As of August 3rd , 2023, I have not received a full refund for the storage rent that was paid for the following billing period 7/28/2023 through 8/27/2023 as well as a partial refund for the preceding billing period, since my personal property was disposed of at the beginning of July. UPDATE: -I received payment for the damaged items from the flood. -As of August 30th,2023, I have not received compensation from U-haul for the personal property that they disposed of, which had not sustained any water damage and was awaiting transfer to a new unit. -As of August 30th, 2023, I have not received a full refund for the storage rent that was paid for the following billing period 7/28/2023 through 8/27/2023 as well as a partial refund for the preceding billing period, since my personal property was disposed of at the beginning of July. -I have filed a complaint with the Better Business Bureau.
ULISES D. | Overall ExperienceThis is the most horrible experience I've ever had with UHaul. I will never ever recommend UHaul and especially the one off of LBJ and Garland. It is terrible the manager and the workers they never answer the phone. . I have moved out on July 28, 2023 and you guys are still talking about I owe y'all $215,9 when I absolutely owe y'all nothing!!! If anything, UHaul owes me for the stolen merchandise out of my storage that I have yet been accommodated for nobody's getting back with me, I've even talk to customer service and submitted a insurance claim but no return call no accommodations for my 4 stolen Michael Kors purse and my purple Hewlett-Packard laptop
Rejina J. | Overall ExperienceCurrently not happy furniture etc unable to locate from water damage
tracy p. | First ImpressionsMade me not wanna to have to store anything that’s of any value at this facility ever again very unorganized place
Rovita F. | Overall ExperienceThe worst uhaul storage facility ever. I have called several times no one has ever reached bs k. I've have been trying to see about my items. No told me if they disposed of them or moved them somewhere else.
Saniah R. | Overall ExperienceThe tall guy with locks was very helpful
Diamond L. | Online Move InThe storage was not secured enough for me to rent wasn’t big enough and there was no light, and it’s not climate control
ELIZABETH L. | Overall ExperienceOn July 2nd a beam fell crushing several units including my own on the second floor. To add insult to injury the entire facility was flooded by a broken pipe. Uhual called and texted for me to come in and salvage my space. When I came they told me my unit was deemed by the fire department to be structurally unsound and unsafe. Telling me in person that no inspection would take place and my unit was going to be demolished. Days after I was in there, allegedly the ceiling collapsed. 5k won't be nearly enough to make up for the trauma, and loss of 10 years of my life I placed in that unit. Needless to say I'll never use Uhual for anything again and neither will anyone I know. I can't post what they've put me through here in detail, likely they'll delete it. But let's say this company should no longer be in business with how they manage customer service. No one cares at uhual. I'm told "you can't inspect the unit, nothing is salvagable". But Repwest states they were able to go through my items and do a full inspection. And because I didn't come for my belongings they were discarded. Either Uhual or Repwest is lying. If Uhual lied there was a chance I could have saved precious items with irreplaceable sentimental value or at least had closure. But instead had to take their word for it that everything was gone when it wasnt. If Repwest is lying, that means Uhual doesn't care what kind of shady companies they align with. Nor will they make things right. They'll toss their customers into harms way with a company that has no remorse about misleading grieving customers. The only blessing in the whole situation is that I wasn't killed by uhual's ceiling. No other company would that even be a thought. They barely make it safe for human passage. What makes anyone think their valuables will be? They are supposed to provide the most basic of security, safety, in exchange for my money. I upheld my end of the exchange, can't say the same for them. Say no to Uhual's tofu buildings. Use any other company.
Kayla S. | Overall ExperienceEverything I've owned for the last 28 years is in that STORAGE an I get told it's all gone out of know where things from my brother that passed I can't get back so much more in there that y'all will clean it up an take my stuff to y'all house an 1000 is supposed to cover everything I lost EVERYTHING!!!
matthew w. | Overall ExperienceOn website, it stated gate access hours were 6 AM to 10 PM. We arrive around 8:30 PM to bring our last and it kept saying gate access denied. We call the after hours number that was on the keypad and our calls kept getting forwarded. We also sent a text message no response so we had to park the U-Haul at the hotel went to go get something to eat. Came back 30 minutes later the U-Haul is gone someone stole that is unacceptable. Lawyer is involved for corporate will be called and you guys are getting sued.
Markayla B. | First ImpressionsOur stuff was wet from the pipe busting and no body has contacted us following up with a claim number or anything. The worst communication
Jordin C. | Overall ExperienceDid not contact me before they threw away my belongings after “water damaged unit” I feel I was stolen from and never given the oportunity to over look my property
Omar M. | Overall ExperienceThey had a busted water pipe and it ruined a few of my items. They were helpful by supplying complementary UBoxes for temporary storage, but unbeknownst to me, my 2nd level storage was ruined also. The facility notified me that the structure where my other storage unit was located, had collapsed and they had thrown all of belongings in the trash. When asked why I was notified so late, a week after the fact, the facility staff informed me that had no idea why the notification was not sent out. I lost certain items that are irreplaceable, and when asking the staff when this occurrence took place, one of them laughed and smirked. The manager Ron Cunningham made sure I was refunded any money owed. He was the most helpful. I am currently attempting to contact the insurance adjuster, but my efforts have been in vein at this point. Several phone calls, two voicemails, and an email later, still no response from anyone.
camille c. | Overall ExperienceTerrible customer service at this location. All my belongings were disposed of after more than 10 years of storage with no communication to us at all.
KEITH B. | Overall ExperienceFalicia has the best costumer service in this entire establishment. Seems as though she wears many hats and all of them very well. She is an asset to your company. This place would fall apart without her.
joseph D. | Overall ExperienceI will never use UHAUL for anything. Not happy about an "unnoticed" water leak that flooded my unit, causing severe damage.
DIANA M. | First Impressions