Customer Reviews for U-Haul Moving & Storage at L B J Frwy - Garland

7956 évaluations

12215 Lyndon B Johnson Fwy   Garland, TX 75041
(Exit Jupiter Rd then left Left @ lightHard right after overpass to **)

(972) 271-9556

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(972) 271-9556

12215 Lyndon B Johnson Fwy
Garland, TX 75041
(Exit Jupiter Rd then left Left @ lightHard right after overpass to **)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

LARA MARIE J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

brett b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANSISCO A. 
Évaluation :
5

Perhaps add the rented materials in the uhaul such as furniture pads, etc. Ours didn't have straps, we managed to get ahold of some elsewhere.

Jonathan K. 
Évaluation :
4

I have rented a 6x12 trailer seven times this month. The tires are over inflated on every one and the tires do not have the same pressure front to back or side to side to side. They pull terribly and bounce around when empty. The only tire gauge any location has is a club. This is a corporate decision. I will rent somewhere else in the future.

DIANA B. 
Évaluation :
5

Just keep up the good work u r doing!!!!!

DOROTHY D. 
Évaluation :
5

Keep up the good Team Work!

MIGUEL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frances B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tracy C. 
Évaluation :
1

Man at the desk was extremely rude to us, rude to whoever he was on the phone with (while also trying to talk to us??) We were not informed we would be getting different equipment than we originally made the reservation for, charged for it, and then was told that I made the reservation wrong and it was my fault. overall worst experience I've had with uhaul ever.

CHLOE L. 
Évaluation :
2

I need someone to contact me immediately.

Mayra A.  |  Expérience générale 
Évaluation :
5

Thanks to Adriana Zetina and Staff!

robert d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID WAYNE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie H. 
Évaluation :
1

I had the worst experience ever in life.. Jacqueline is the worst.. Threw me a pair of keys ro a truck that hadnt been cleaned because in her words "its so much going on"..... Called my phone yelling 2 hours later saying bring the truck back because it was full of items.. And much more.. Terrible.. And i was over charged

britanie G. 
Évaluation :
1

had resorvation but it took over an hour to check in.

SEAN D. 
Évaluation :
1

I cut my hand on open razor blades that were found in the u-haul. Open syringes and drug paraphernalia littered the cab as well. Filthy. The ramp did not work. The door latch needed to be bent down to work properly. I felt as if I was going to be pulled over for armed robbery at any time.

JEFFREY D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KENT K.  |  Expérience générale 
Évaluation :
5

Maybe better sign directing to sales office.

AFRAZ A. 
Évaluation :
3

People in the yard need to be retrained on how to treat customers .

JENNIFER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSAGIE E. 
Évaluation :
2

They charged my card a extra month and I was out two weeks before

Ariel Devonne S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morris G. 
Évaluation :
4

Well, customer service is great, (Jacqueline Haggard) was working by herself when i picked up and dropped off and both times there was a lot going on storage rentals, equipment rentals, people buying boxes and other supply's people calling on the phone for various information. she handled it all really well staying Professional, Courteous, and Friendly. I think it would help to have someone from the service Dept. in the office to help with the phones and supply's and to pull the rentals up for a quick walk around with the customers making sure they're familiar with all the features maybe initial the the fuel level and mileage. Anyway I give them a thumbs up..

ANTHONY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN Y. 
Évaluation :
3

If you reserve a vehicle, then you should have that vehicle ready

Cameron T. 
Évaluation :
3

My rental experience overall was terrible, but not because of this location. I had an online, guaranteed reservation. I the Dallas location nearest me to tell them I was running a little late and they said "We don't have the trailer you want. It's at the Garland location.", which was six miles away. I went there only to find they were understaffed. 30 minutes later, they told me the trailer was out of service and scrambled to find me another trailer at this location, which was also closer to my home. When I got there, they were understaffed and 30 minutes later I finally got an acceptable, alternative trailer. I felt sorry for the staff, but was the worst experience I've had with U-Haul, after several previous visits.

BRIAN C. 
Évaluation :
4

Randall that helped me was a Customer focused superstar. He worked alone to move a big line of people in an very organized fashion. Keep this guy!

WILLIAM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIECZYSLAW Z. 
Évaluation :
5

Maintaining your excellence hospitality

Oliver S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

J ERNESTO M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARTIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCO G. 
Évaluation :
1

Nobody around to check in. Wait was too long. Understaffed. Really disappointed.

Lew S. 
Évaluation :
5

Everything was quick fast and easy from ordering a truck online checking in online weighted no more than 10 minutes in line how much right as soon as I got there great experience great customer service thank you

Stacey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW P. 
Évaluation :
3

I couldn't find the place to return the keys easily. That was very frustrating. I didn't even really know how to turn the vehicle in after hours either.

Jennifer A. 
Évaluation :
4

I was charged twice on my account for using trailer, was not told that would happen. It still has not been fixed and would be happy to have that taken care of

Jeremy P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cassandra J. 
Évaluation :
4

Too crowded. Not enough employees working. No employees wore name tags or uniforms so was very hard to identify someone to help when finding my rental trailer and when returning it.

ANDREW L. 
Évaluation :
1

I turned truck in as instructed before 7pm. It was actually around 6:50. The guy checking in vehicle saw me bring truck in, but since he decided to not check it in until the next morning I was charged another day. No one will return my calls!

Zachary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUMBERTO ELADIO D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melissa J.  |  Expérience générale 
Évaluation :
3

The truck and everything went smooth. It's just when I got there- I waited 30 minutes in line and I'm pregnant so it was horrible- the wait. There was one cashier at the desk. Other than that- I would give it a 5 star.

CHINA RUSSHE T. 
Évaluation :
4

Be more friendly towards customers.

ANDREW F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THEMBI L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheyenne V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drevionte B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa O. 
Évaluation :
2

When the app is not working properly the team at the location should be more understanding and try to find ways to help someone instead of turning customers away because it is not exactly 7:00 when you open.

AARON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin H. 
Évaluation :
3

The lady that did the initial rental was awesome. She was helpful, and friendly. However, I am being held responsible for a tolls/citation violation that I had no part in. This was issued on 3/6 @ 11:52 am. I didn't even get the rental until after it was returned" which was at 3:58pm on 3/6. I have the documentation to prove this. Furthermore, I feel that it's very unprofessional to penalize someone for something they didn't do. I didn't use highways or tolls nor did I run any red lights, but I am still being held responsible, which isn't fair. I am very unhappy and me recommending this location is questionable. The reason I would is because of the nice lady who did the initial rental. I've already disputed this citation/tolls violation but I am hoping to save future customers from the same unprofessionalism. Please don't penalize people for something they didn't do.

Carla R. 
Évaluation :
5

Jackie was awesome!

PATRECIA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

APRIL D P. 
Évaluation :
4

The roll of movers wrap that we purchased was unusable as it was melted on the end and on the outer layer about 1/2 inch thick and could not be used to wrap the furniture pads to the furniture. We sustained some damage to the furniture as a result of not being able to use this product.

GREGORY ALAN K. 
Évaluation :
1

I was charged for 5 day rental when I returned the equipment next day. Terrible service

Kailey D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KY S. 
Évaluation :
5

Quick, i was in and out, staff knowledgeable and got me out quickly and the return was so easy. Going back if needed again to this location

Francisco C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JACOB B. 
Évaluation :
1

Returned the equipment after hours same day I rented. Dropped it off overnight, thought that was the end of it. 8 days later I get notifications from bank that I am being charged 577 additional dollars for not returning trailer. Tried to reach out to store and was transferred to corporate they assured me that manager was working on reimbursement. Later on that day went to store to get reimbursement receipt and assistant manager or supervisor on duty mention that it still hadn't been returned. She finally checked me out and printed reimbursement receipt. She mention that this happen all the time. If you are going to rent from this location use only cash not credit card

CHRISTIAN R. 
Évaluation :
1

rented equipment for one day, dropped it off at night. Assuming that the location would see the auto transporter on the lot in return area and mark the item returned. 8 days later i received 577 $dollar charge on my credit card. Never received a phone call or email, these lovely people still had me not returning the trailer. Tried calling the store but they have their phones rolled over to corporate in Arizona. Still haven't received phone call.

CHRISTIAN R. 
Évaluation :
2

First, when I showed up to pick up my rental there was only 1 employee working. When it was finally our turn we got everything set up but the employee had us run out to the rental to give us a letter on the rental so she could give us the code for the lock. She did not make any one else do this. People that were behind us in line left with their rental way before we did. A couple of days after returning my rental I received my contract. This is where is gets bad. I am being charged 4 days when I only used the rental for 4 hours. I contacted customer service & I was supposed to receive a call back from the manager at this location. It has now been 4 days since I submitted this request and still no call from anyone. It has been a week since I received my invoice & they are already sending me emalls about sending my balance to collections. This place is sneaky & would not recommend to anyone.

DAISY L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ann M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANSISCO A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Justin D. 
Évaluation :
5

S.O.

CHRISTOPHER M O. 
Évaluation :
5

More employees working to help keep the lines smaller.

DAVID JR S. 
Évaluation :
3

Need more help,lines were too long...only one person working

darvius S. 
Évaluation :
1

I arrived at pick up time, my additional requested gear was not loaded in the truck, upon return, I mentioned to the receiving clerk that we did not use the flat dolly and the urility dolly but we did use the appliance dolly, I also requested a receipt and he asked me to proceed to the main office for a receipt, the line was long in the store with only 2 attendants for long lines of customers with 30 minutes wait, as my turn arrived, the check out attendant did not have my receipt ready as the attendant had not cleared my truck use even after he himself said that my receipt would be ready by the time I got to the checkout clerk. much to be desired for customer satisfaction and speedy check in and speedy check out, and by the way I also got charged for the 2 items I made clear I did not use.

JUAN M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MATTHEW OLIVER R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HOLLY K. 
Évaluation :
3

There was no one there, someone came out after we had already unhitched the trailer

Anastasia M. 
Évaluation :
2

If you select mobile pickup, don't make me go inside and get keys...there was one attendant and it took me 45 to get my keys.

Lauren B. 
Évaluation :
4

When you rent a cargo van, and they put down six hours to return by 4:30 and your checking out at 10:47, that only 51/2 hrs. Someone needs to figure their times better.

scott C. 
Évaluation :
1

Service and vehicle were excellent until I was charged and extra fuel fee when in fact I returned the vehicle with more fuel than it had when I picked ut up. Very disappointed. Even more disappointing the fact that I called U Haul 3 times about this and was told I would be contacted by the location which never happened. The customer service line says that they want to keep their promise to customers and I find that was not true in my case!

ASHLEY V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHILLIP G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DIVONDE J. 
Évaluation :
1

The uhaul was not running well with a full load it only speedup to about 20 miles on the highway I didn't get to complete my drop off I just drove back home I told the guy when I dropped it off but nothing was done

steve A. 
Évaluation :
3

The guys working here don't use face masks :(

FRANCISCO V. 
Évaluation :
1

I did not rent it . I just drove it and they tried to bill me for it.

ARNULFO P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

derick B. 
Évaluation :
3

I was not happy about. The after hours return. When I went through the process. It didn't have my current order. It caused me to panic. And I was exhausted from moving. Then had to manually input my info. This was my worst experience ever. Dealing with your company.

LAURIE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phylinda D.  |  Premières impressions 
Évaluation :
1

Charged my card 3 times and still haven't got my money back I rented a trailer and then a couple of days later you charged me for 24 boxes,I never asked for boxes and didn't get any boxes

DEWAYNE LEE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clark P. 
Évaluation :
5

I rent truck frequently, and this is my preferred location!! Staff is very friendly and professional, location is easy access, they get you out as fast as possible, and trucks maintained reasonably well. I have used several other rental companies and locations in the past, This location is best of all!

Vinod C. 
Évaluation :
1

I was charged for gas when I went right before I dropped it off and I made sure it had the correct amount of gas. Now when I called to speak to someone about it I was transferred quickly and they told me to call back to where I was transferred from because there was nothing they could do.

ELIZABET S. 
Évaluation :
1

I have used u-haul many many times from Florida to California to Texas. This is the last time I will have any dealings with u-haul and that includes my companies. Because of your employees complete lack of knowledge I had to make 160 MILES round trip to return your trailer. I WILL NOT BE BACK! And yes I called your hot line but nothing they could do.

ROBERT F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARION D. 
Évaluation :
4

N/a

EDWARD E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis M.  |  Premières impressions 
Évaluation :
1

I brought the trailer back 3 hours early and they still charged me an extra day. Alway double check with this location.

KEVIN LAMAR M. 
Évaluation :
4

The gate needs to be fixed it takes a while for it to open

Dela A.  |  Premières impressions 
Évaluation :
4

great staff

GARY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARYLyN O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zaid A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James Levi P.  |  Expérience générale 
Évaluation :
3

Get the U-Box ready more quickly.

Marjorie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela B.  |  Premières impressions 
Évaluation :
2

I ordered a 10x 10 and was given a 5x10 and I wasn't asked if that was ok? They just assumed I would take it .

EMILIO F.  |  Premières impressions 
Évaluation :
5

The workers were amazing. They went above and beyond helping and assisting. They were great.

NATALIE S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTIN A. 
Évaluation :
1

We had to wait 20 min while the clerk went back in forth on the phone about a storage unit late payment. Eventually Jacqueline showed up and helped us. She was very professional and helpful. But overall I will be going to smaller locations in the future. This place has too much going on.

QUINN L. 
Évaluation :
5

Only thing I to ride around in parking lot to find an attend for help locate trailer , The attendant was very polite an help hook up trailer .

ROGELIO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN T. 
Évaluation :
5

The young lady that checked me in was very king and friendly, too notch in my book.

Benjamin R. 
Évaluation :
4

Faster check out

Stephanie S. 
Évaluation :
1

when we arrived, there were no customers inside and no employees greeted us. we could hear them in a back room, after about 4 min one of them came out, with his chicken wings in a napkin, he didnt say anything, sat down at the counter, proceeded to continue to eat his chicken wings and talk to us with his mouth full of food. he was rude and unprofessional. i have a picture of it if you would like to see. the only employee who was helpful, respectful and exhibited any customer service attitude was the one who hooked up the trailer to the truck, i think his name was trevor.

JOSE T. 
Évaluation :
3

Employees were great to work with. The U-Haul app is extremely frustrating and a poor experience for customers. The truck I rented had awful alignment - approximately 50º off to the right.

JASON H. 
Évaluation :
4

The only problem we had was the exit gate broke so we had to reverse our trailer out the length of the building which was not an easy task. We managed but it was inconvenient.

Melissa J.  |  Premières impressions 
Évaluation :
1

They missed me on a payment process that they said they would prorate my remaining days but upon checking out they said the sales lady said she was wrong so I paid a full month but was only in there for3days. I have been a customer for at least 8 months. Very disappointed and would like to speak with someone with authority.

Jay M.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

brittny i.  |  Premières impressions 
Évaluation :
4

The unit itself could have had lightning but we improvised.

ZACHARY K.  |  Expérience générale 
Évaluation :
5

the one who helped me was very good , was very helpful , the best customer service i have ever had .jacqueline haggard is an outstanding asset to u-haul

joe s.  |  Premières impressions 
Évaluation :
5

Any time I had an issue the staff &/or Manager would assist me in any way. They were always courteous, understanding, patient and willing to do their best. They understand the concept of "customer service" and work with integrity, honesty and they are trustworthy. It is hard to find a friend with those qualities - much less a business. I had to leave because the location was not convenient any longer.

DEBORAH T.  |  Expérience générale 
Évaluation :
5

I have been with you all for years, don't look at as gone. Just like we say in our family see you later... thank you very much!

DENISE T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine M.  |  Expérience générale 
Évaluation :
2

Moved out with the help of the"staff" who noticed how clean I left the unit, yet they tried to charge me for three extra months.

Ronald Carl S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eileen T.  |  Expérience générale 
Évaluation :
2

Service sometime lines were long with only one staff . The staff who assisted me twice was very unprofessional and quite unfriendly. The storage lighting very antiquated not to mention, limited lighting to see inside the black holes you call storages. This was the worst experience I ever had.

Doshie Jean K.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

talisha r.  |  Expérience générale 
Évaluation :
2

My contract got lost initially and turned into a whole mess of phone calls and lack of information. When I was able to make it in person to grab my things out, my unit door was open and things were missing out of it. Two representatives knew about this and upon me describing who helped me get the unit, they both said "ooooh yeah...that guy got fired" and acted like this has happened before. They didn't offer any help as far as reporting anything.

TAYLOR D.  |  Premières impressions 
Évaluation :
1

THE CUSTOMER SERVICE WAS NOT PROFESSIONAL AT ALL.. THE ONE MANAGER BLK LADY HELPED OUT ALOT WITH ISSUES... BUT THAT PLACE NEEDS WORKS..AND 24 HOUR ENTRY.. LIKE ITS BILLBOARD IS SAYING ALONG THE FREEWAY...SMH. I BEEN DEALING WITH UHAUL FOR YEARS HAD A 5YEAR RUN WITH THEM .....NOW IM. AT LIFE STORAGE BETTER RATE GOOD CUSTOMER SERVICE...... ALL IT TAKES IS 1 BAD VIBE AND IM DONE THANKS ..

Patrick W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK BOLIVIA B.  |  Expérience générale 
Évaluation :
1

The manager never responds to inquiries escalated to him. The personnel never answers the telephone and I was over charged. I moved out on 8/10 and was still charged another month storage fee because the personnel refused to move me out on the actual day I vacated.

Katrina R.  |  Expérience générale 
Évaluation :
5

I would like to mention that there was a misunderstanding on my part and Mr Grant was very professional and explained and handled the situation. I will recommend U-Haul to anyone

Heraldo P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BIANCA O.  |  Expérience générale 
Évaluation :
1

I have no knowledge of this rental. I believe this person gave you the wrong e mail information

Ricardo Jesus M.  |  Premières impressions 
Évaluation :
5

Very helpful personnel and it takes payment over phone. In and Out easygoing to storage

Ana H.  |  Expérience générale 
Évaluation :
5

Aungelique Bentley was amazing. She was so nice and helpful. She should be given a raise Thanks

VIVEKA t.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAVINIA L.  |  Expérience générale 
Évaluation :
5

The team was very helpful and accommodating during the move in a trailer rental. Will surely do business with you guys again.

JAMES B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA B.  |  Expérience générale 
Évaluation :
5

Aungulique is the BEST! Definitely management material!

John F.  |  Expérience générale 
Évaluation :
5

Helpful staff

Debbie F.  |  Expérience générale 
Évaluation :
5

We've traded here for years for packaging to truck rental to general storage supplies. This is an unprecedented stressful time as we all know and as seniors we found ourselves with an opportunity to move but with caution. AUNGELIQUE VICKERS WAS THE BEST CUSTOMER SERVICE AGENT EVER AND MADE IT SEAMLESS AND PAINLESS! She took wonderful care of us and we will always appreciate her assistance yesterday. U-Haul has always had good customer service and Aungelique was exceptional! We will be back and thankful your doors were open to help us during this time. Here's wishing you continued success!

John F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie A.  |  Expérience générale 
Évaluation :
5

The manager and staff there Philip and the rest was awesome!

alfred lewis m.  |  Expérience générale 
Évaluation :
5

Awesome crew🤩👍

Tangy W.  |  Expérience générale 
Évaluation :
1

The service I received was the worst experience I will never rent from uhaul again my locker was also broken into when I reported the incident to uhaul I never heard back. I was harassed if I was late on my payment even a couple of days even though I had the storage unit for over a year. Every time I went to the storage unit in person I was greeted by the worst customer service known to man with angry attitude workers it's just disgusting. Uhaul is around more and may be more convenient but that shouldn't be a reason to treat customers terrible.

FLARIECE W.  |  Expérience générale 
Évaluation :
5

Good customer service Mr Philip

Eduardo L.  |  Expérience générale 
Évaluation :
5

Great staff and customer service.

Connie A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

monisha j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sophia L.  |  Premières impressions 
Évaluation :
5

The staff there was friendly, awesome, and informative.

alfred lewis m.  |  Premières impressions 
Évaluation :
3

Before calling someone making Threats make sure you check your inventory.

Nicholas B.  |  Expérience générale 
Évaluation :
5

Thank you for the professional experience. It was very calm with all my questions. Thank you so much

Annette K.  |  Premières impressions 
Évaluation :
1

The storage unit given was in an inconvenient place and when I asked to change to a unit with easier access the agent had a attitude therefore I cancelled the reservation space an went to another storage facility that could accommodate my need with no problems.

Anna E.  |  Premières impressions 
Évaluation :
2

I was double charged twice and the people at the location nor customer service were able to get my money back.

Charity C.  |  Expérience générale 
Évaluation :
5

Great! This facility stride alot to achieve excellence, they have gotten a lot better since new manager.

Glynda S.  |  Expérience générale 
Évaluation :
5

Everything was super , professional and handled with kindness The lady that assisted me had me ready in no time and helped me with my code to get in to the storage section Thank you

Wanda B.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful and made the experience very easy. I love the climate control and being able to drive into the units and out of the weather whether it is cold or hot.

Shirley L.  |  Premières impressions 
Évaluation :
4

Very good!!!...

Eduardo L.  |  Premières impressions 
Évaluation :
4

Had this storage unit for years and only found out about extended access last week.

KEVRIC B.  |  Expérience générale 
Évaluation :
5

Thanks for the help with my enrollment. This shot goes out to the two wonderful, intelligent, perfect customer service representatives. Two females on the 6pm shift. Thanks ladies for U-Hau

Joann C.  |  Premières impressions 
Évaluation :
1

I tried to contact with the uhaul that I had finished my moving on time. They still charge me a late fee anyway. No elevator, not convenient at all.

tong w.  |  Expérience générale 
Évaluation :
5

Great experience

lisa l.  |  Premières impressions 
Évaluation :
5

The entire staff was incredibly friendly. The GM, Churon, was beyond helpful with everything we needed. I would highly recommend coming to this location for all of your moving/storage needs.

Hayden W.  |  Premières impressions 
Évaluation :
5

The cashier was extremely helpful and nice!

amber m.  |  Premières impressions 
Évaluation :
5

GOOD SERVICE ON ALL TIME

RAFAEL S.  |  Expérience générale 
Évaluation :
1

It’s was my understanding that I was getting a downstairs unit because of my disability I walk with a cane I rented a truck and also got locked in the storage because of the time they closed

LAVEREN P.  |  Premières impressions 
Évaluation :
3

Long wait, 1 customer service associate dealing with customers while other workers are grouped around talking about who knows what the staff was a little forward can use some more training in service

Ashley Rodriguez U.  |  Expérience générale 
Évaluation :
5

Only 1 girl was working behind counter and was very busy answering phone and assisting customers in line. Long wait to receive rental trailer. All employees were very nice and helpful.

SONYA R.  |  Expérience générale 
Évaluation :
3

The main concern I had the whole time was....I NEVER COULD TALK TO A STAFF MEMBER ON THE PHONE and if I went in they were under staffed ALL THE TIME...

aadon w.  |  Expérience générale 
Évaluation :
3

Yes I believe I was overcharged for the storage units and also once you become like a day behind cuz I was pretty much homeless they held me down over and over and over I don't like that

byron w.  |  Expérience générale 
Évaluation :
3

Service was ok. System was down this morning, creating a 30min wait. Once I arrived at storage, it was too small and I had to locate another storage facility which was 20mins away.

Ceiarra J.  |  Premières impressions 
Évaluation :
5

The counter clerk was exceptional. Even though they were short handed, she handled several customers at one time. She advised me on several options concerning my circumstances and help accommodate me.

Christina G.  |  Premières impressions 
Évaluation :
5

No problem in out. Nice people

lee w.  |  Premières impressions 
Évaluation :
1

Very upset. On July 5th I was told upon making my reservation I would receive one month free and 69,95 $ any month after. Today is July 9th, and I was denied access due to nonpayment; absurd!

caroline m.  |  Premières impressions 
Évaluation :
2

I have a storage number 313 I down grade to 505 I went there move out of 313 to 505 one week before my due date I call tell the they put a green lock on but still have me in 313 tsp too much unhappy

lenroy t.  |  Expérience générale 
Évaluation :
5

great

Robert T.  |  Premières impressions 
Évaluation :
5

Very helpful

Daniel Z.  |  Premières impressions 
Évaluation :
1

Too many phone calls after I made arrangements and I spent 520 $with you all and got SCREWED out of gas and mileage

byron w.  |  Premières impressions 
Évaluation :
5

Azariah was amazing and very helpful

cory b.  |  Expérience générale 
Évaluation :
1

The customer service during check in was excellent but at check out it went totally down hill. My card was charged more. I was told I did more miles than I did. Took pictures. Told to f/u w/ manager.

ANNALISIYA B.  |  Premières impressions 
Évaluation :
3

Storage was way to small I had to load stuff back in the truck and ask to keep my items at someone else house

cory b.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

miranda d.  |  Expérience générale 
Évaluation :
5

Thank you for your Customer Service, I appreciate that!!

kiera b.  |  Expérience générale 
Évaluation :
5

Great service!!

eryn c.  |  Expérience générale 
Évaluation :
5

Friendly staff, clean facility, convenient location.

CAROL C.  |  Expérience générale 
Évaluation :
5

I really liked the service I was wondering how I was going to store my stuff for a month and Uhaul told me I qualified for a month free. Merci

Magdelena C.  |  Expérience générale 
Évaluation :
2

I was very disappointed in your storage unit having rat poisoning in the unit which smell very badly and also no lights in the unit the customer service was fine it was just the storage unit was not

Patrice W.  |  Premières impressions 
Évaluation :
4

I got a different bid with each person that I spoke with. They were all very helpful, but had varying degrees of information that conflicted with what I had previously been told.

CAROL C.  |  Premières impressions 
Évaluation :
5

Great customer service.... Thank you!!

KATHRYN B.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle 

kiera b.  |  Premières impressions 
Évaluation :
4

yOUR u-bOX MIGHT USE A LITTLE WORK TO STRENGTHEN THE BOX, NO MAJOR ISSUE BU DID SHIFT SOME.

wade f.  |  Expérience générale 
Évaluation :
5

3rd or 4th time to rent storage from uhaul. I love that it's inside avoiding the extra expenses of climate control and not having to move things around in the rain. Prices are quite reasonable. They m

Susan G.  |  Expérience générale 
Évaluation :
5

I can not remember my delivery and pick up persons name. Whatever you are paying her is not enough, she was excelent. Great customer service friendly and very professional.

Alex K.  |  Expérience générale 
Évaluation :
2

The credit card system never worked for me. It worked fine for the person in front of me, but on more than one occasion I was told to leave and bring cash to pay for the storage unit.

steve s.  |  Expérience générale 
Évaluation :
5

Good person thank you to you all

Muhammad m.  |  Expérience générale 
Évaluation :
3

I arrived to pick up our resevered truck to load our U-Haul containers. I had to fish for information on where the truck was located and where I could find the containers.

Jessica B.  |  Expérience générale 
Évaluation :
5

Nancy was incredibly friendly and helpful, thanks

david s.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Joshua G.  |  Premières impressions 
Évaluation :
2

Worst service . The complete experience with moving using &boxes was bad. Moving help that ends up being people without insurance . The person that was referred by management had so many bad reviews .

Chris B.  |  Expérience générale 
Évaluation :
4

The customer service was excellent, the staff was good with helping me with what I needed.

Alfred J.  |  Expérience générale 
Évaluation :
2

Your employees tell you one thing then do not honor it. My unit price went up when I was told it would not. I was billed an additional 64,00 $ with out my knowledge.

Dennis S.  |  Expérience générale 
Évaluation :
1

THERE US A GUY NAMED ANTHONY THAT WAS EXTREMELY RUDE TO ME WHEN I CALLED TO CONFIRM THAT THEY MOVED ME OUT OF MY UNIT RECENTLY. I WILL BE SURE TO LET ALL MY FRIENDS &FAMILY KNOW ABOUT RUDENESS HERE

MITTIE F.  |  Expérience générale 
Évaluation :
5

Very nice.

Daniel K.  |  Expérience générale 
Évaluation :
1

I was lied to about the 39,95 $ special, I had a special needs situation for legal reasons was lied to about that, added an extra access, didn't happen and the manager was very rude! BAD EXPERIENCE!

victor s.  |  Expérience générale 
Évaluation :
1

Facility was perfect and convenient. But what ruined my experience was the rude manager.

Angel G.  |  Expérience générale 
Évaluation :
1

Treated very poorly

Victoria L.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle.

gloria b.  |  Réservation 
Évaluation :
1

I was a customer for Uhaul for a year and paid for my storage unit well before the due date. For me to run into a situation Uhaul claimed to work with me on, then took all my money. Stay away!!

keyerria w.  |  Expérience générale 
Évaluation :
5

Little warm inside but overall experience great

BRITNEY C.  |  Expérience générale 
Évaluation :
1

The staff is unhelpful and rude. The employee with initials J.D. Rolled his eyes at me while I was speaking and but took no responsibility for my order not being ready. Never using these guys again.

Alexis D.  |  Expérience générale 
Évaluation :
3

just a lil advice ya should give 24 hours access to the storages without charging because that's why you’re giving a monthly for fee but everything else super good

MARISOL T.  |  Expérience générale 
Évaluation :
5

N.D.

SUSAN T.  |  Expérience générale 
Évaluation :
5

The staff is really helpful.

ShunTa L.  |  Réservation 
Évaluation :
4

Only complaint. I can not believe from Dallas to NY was 135,00 $ and the same trailer to return to Dallas would have cost me 425,00 $. There should be some kind of marker on the back of trailer that

Dennis S.  |  Réservation 
Évaluation :
4

It was a good place

BRIAN W.  |  Expérience générale 
Évaluation :
5

Check-in was simple and I received all the information I needed

STEVE R.  |  Réservation 
Évaluation :
5

The stay was great

Philip D.  |  Expérience générale 
Évaluation :
5

This is the ONLY location I'd go to!! Customer Service has always been great and very helpful.

Shunta L.  |  Réservation 
Évaluation :
5

The problem I had was with the communication on scheduling. I called Wed. July 25 for a Thur 26tj pickup. When I got there the facility did not have me I'm the schedule. The caller confirmed the date

Karen K.  |  Expérience générale 
Évaluation :
4

N/a

Jeremy H.  |  Expérience générale 
Évaluation :
1

Poor service.

Raymond R.  |  Expérience générale 
Évaluation :
3

Going to the store and dealing with the employees was not a bad experience. However I gave 3 stars due to NEVER being able to contact anyone via the phone. Wait times on the phone are outrageous.

janet V.  |  Expérience générale 
Évaluation :
4

NEED LIGHTING INSIDE STORAGE ROOM NEED AIR CONDITIONING IN BUILDING

LEWIS O.  |  Expérience générale 
Évaluation :
1

You suck!!! Very disrespectful and don't know how to communicate.

ira B.  |  Expérience générale 
Évaluation :
1

It was difficult to get access to my u-box

jewel b.  |  Expérience générale 
Non reviews have been submitted for this location.

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