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I WAS PLEASED WITH U-HAUL EXPERIENCE. THE PRICE WAS GOOD AND THE TRANSPORTER PERFORMED WELL. I WILL USE THIS FACILITY AGAIN. THANKS
Overall experience was good. Thank you
Breanna Fleming was very helpful. She handled all of my transactions very professionally, was very courteous. I would recommend her for a promotion if it was up to me. I plan on all of my further U-Haul related business in the future to be at this location.
While waiting in line, I noticed Richard went above and beyond to help the person in front of me and the previous customer was really grateful. When it came to my turn, Richard was really friendly and actually took time to try and build rapport and establish a relationship with a new customer. Very friendly guy, acted as if the business was his own.
Nothing.
The location charged me $25.50 to fold 3 blankets and didn't even tell me till after I was hanged then proceeded to tell me they are gonna reverse the charge and it's been 3 days and no reverse on charges
Have 2 workers at a time
No employee in the office because even though he saw us walk-in, he thought it was more important to finish washing a truck so waited for several minutes. Then he was really bothered by our patronage. The employee helping us hook-up the trailer literally walked off as I was backing up then came back when I was hooking up myself to tell me I was doing it wrong, and I need to go forward then back up again. I will never EVER use that location again!!!!
Fire Jose again.
I reserved a 6x12 enclosed trailer but when I went to pick it up there wasn't one available. I had to go to a 5x8 enclosed, which made me take 2 trips (extra gas and 3 more hours). Not happy with Uhaul but had nothing to do with this location.
Representative was attentive and got us hooked up and on our way quickly.
Nothing, the uHaul representative was very nice amd helpful.
I dropped off after hours and after 2 days of no confirmation from them I had to call in to finalize the rental.
Make it easier to return truck after hours. Your app sucks. The location closed a few minutes before 7. It would have been easier just to turn in the truck to a staff member instead of the long ass process on the stupid app.
Was a good experience with this branch.
Easy to drop off.
thanks yall!
amount of time spent waiting for assistance
None
Would of like a bill with total amount paid or charge And it showed ending balance
Richard was very attentive and made the rental process easy from picking up to dropping off. Will rent from this location again.
-as inviting as a location can be i guess -personnel was just blah. no smile no personality, just dry matter of fact. maybe having a bad day. tried to tell me i could not return there he did not seem to want to work. when i made the res they told me any garland location and i specified that one -still no covid protection
After dong everything online I was surprised at how long it took to get done in the office and then wait on some help in the yard to hook up the trailer. The staff was very friendly and helpful once they got to me but it took quite a while longer than I expected.
They were great but they need more staff
1. If there is a line formed and there are two employees behind the counter (one doing absolutely nothing), BOTH should be taking care of customers. (Check your inside surveillance on Sunday between noon and 12:30) 2. Refrain from offering services that do not work ( Online check in) After moving, the absolute last thing a customer wants to do is encounter issues with a system Uhaul has in place but does not work during after hours check in 3. Lastly, calling the number to Uhaul to receive assistance to check in only to be placed on hold over 20 minutes is horrible customer service. Customers are exhausted and simply want to return equipment and go home. Those calls SHOULD BE a priority.
personnel did not talk to me. only unhitched me like I was bothering them. didn't know where to go when turning in there from the street. I was charged an extra day for 30 minutes but was not told this. I learned it when I got the email with the charge. I could of used it an extra day if known. I would like a refund if anyone at u-haul cares.
All is very good
Always pleasant employees eager to assist. Smooth, fast reservations, pick ups and returns
As I pulled in a Uhaul member speed walked across a 100 yard parking lot just to aggressively turn me around. She demanded that I take it to another location not telling me where but just not there. SUPER RUDE AND threatening me with fees and consequences. I drove 15 hours through dust storms and a 3.5 EARTHQUAKE in Snyder to be pushed away at my final destination!
tried to over charge me on my Van I rented.
The General Manger was very professional and super nice. But when I returned the truck and I was outside a white heavy bald man asked me in a rude voice if he could help me! He looked mad very rude. I have rented trucks at this location many times. But this would be my last time renting at this location. I don't have to put up non professional individual's.
Very helpful!
Have more than one person at the counter on weekend mornings!
Clean and easy to find.
Keep up the good work
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The app on line wouldn't allow me to check in to pick up the truck. And it was only one person at the desk for the line of people.
Very good service. I will definitely use this location again. I rented a 26' truck for a one-way move. It only had 17k miles on it and performed flawlessly. It bucks like a bronco when empty but very smooth when carrying a load.
The man who rented us the vehicle was knowledgeable and efficient. He heard a problem with our truck from inside the building and came out to switch our vehicle. We didn't even have to ask. Very impressed with this location.
This is our go to in Garland.
the truck i rented broke down. the road service they sent was great but said it looked like the reason for the breakdown was that there was a problem before that was not repaired correctly.
I was lied to about the cost, and the delivery, I was told my goods would be unloaded, no one said it would cost me extra.
The appliance dolly I rented was not working properly one of the wheels were not functioning properly it kept sticking and I had to make due to my time frame I was using it on a heavy Item and the wheel jammed almost caused damage to the item and injury to myself I did call U-haul to inform the of it being faulty.
Sonny is an excellent representative for your company. Always pleasant and knowledgeable. A great asset for the company.
The truck had a huge hole in the back middle which was a injury risk the truck should've been out of service I had a hard time moving all my stuff the person helped me was really rude.
These guys were great. Fast service
I don't recall her name, but you had a young lady (petite, black) who was great. Had great customer service skills and was very knowledgeable about your location and products. Clone her and make everyone like her. ROFL...she was great and your van rode well. No improvements needed.
Still haven't gotten deposit after 3 days
As much as I liked this location, it seems ridiculous in the Dallas area to have to drive 45 minutes across the county for a particular item. Can't other locations nearer me stock the car dolly?
The associate was so nice and helpful. He looked out for me .
Great place to rent and buy items - will do it again if needed thanks
Thank you all: After my long drive here this staff was Excellent. Thank you!
The facility itself was fine but the staff at the facility is what brings the score down, except one grey haired gentleman who had owner on his badge and he is not the owner listed on the website. But, the owner on the website was just as rude as any employee there. When I went to access the unit, my access card was no longer valid and, an extra lock was on the unit. I was told it was because I did not use an approved lock style. Well, it seems my lock was working just fine because no one broke into my unit. And, what was really funny, the people who were locked out for non-payment had the same style lock I had on mine. So, I guess my lock did do the job correctly. Basically, they wanted me to buy a lock from them and since I did not I was locked out of my own unit. What really made the experience even better was, the manager/owner had to break into the lock he had put on my unit because they had lost the key. It took him all of 3 min, once he had all the tools and such with him, to get into my unit. How secure was this lock? I know my combination so it only took me 15 seconds and no tools. To wrap it up, I paid my bill on time. Had my unit locked with a solid lock and, was locked out of my unit electronically and with an "approved" lock. Basically, I don't plan on using U-Haul storage units any longer. I paid my bill on-time each and every quarter and left the unit in the shape it was when I first rented it over 2 years ago. I moved to another facility which was lower priced, larger, easier to access and, has friendly staff. Also our move was made difficult because someone had put a couch into the middle of the hallway and no one had moved it in over 2 weeks. I bet the couch is still sitting there as of this writing 4 days after moving out.
Moer help on sight would have been fast service.
Richard was very helpful and Informative and made me feel like my stuff was safe and secure at this facility. I would definitely recommend them as well as use them again if I needed to.
Expensive and come be better for the amount being paid
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The staff was very friendly and helpful
Rickey and his team always took care of me. Any time I had a question or a need they took great care of me. If you are looking for a storage unit I highly recommend this location!
A great place, awesome management
No comments
I've used storage units 3 times in my life and this one was definitely the best I've used so far. They were always very helpful and didn't hesitate to help me out with any questions I had.
Everything a storage facility should be and helpful staff members.
