Customer Reviews for U-Haul Moving & Storage of Garland

Évaluation :

4

I wish the key lock box and and key drop box have a lighted sign, so customer can easily look for their location.

Évaluation :

4

Improve online reservation app

Évaluation :

5

Your staff outside was very helpful and friendly

Évaluation :

5

The seat covers were a problematic getting in and out of the truck. Also the floor mats were always catching my foot when I got in and out of the truck. Otherwise everything worked as expected.

Évaluation :

5

Easy and nice folk there

Évaluation :

5

Customer service is always great

Évaluation :

5

The manager was really nice

Évaluation :

5

Nothing!

Évaluation :

4

Check out and check in was smooth. Staff was very helpful.

Évaluation :

5

Person who checked me in very polite and helpful. Very quick in and out.

Évaluation :

4

The staff members were kind, but very busy. There were only two people on duty that I saw, and they were running like crazy.

Évaluation :

5

Great service, great product. Excellent all around.

Évaluation :

5

My experience went smooth and was satisfied. So nothing bad at the moment. Thanks!!

Évaluation :

5

My original reservation was with SCA Auto in rowlett TX. My reservation was canceled because I was running late. But the only way I found out it was canceled, was because I called to say I was running late. I was given no warning, heads up, or notice that my reservation was canceled.

Évaluation :

4

Smile more !!

Évaluation :

2

had no equipment to use in the trailer the front desk was rude

Évaluation :

5

The staff goes above and beyond. Customer service here is amazing. I have rented twice in the past month and they made both rentals fast and easy. Keep up the great work, you are appreciated!

Évaluation :

5

Nothing I can think of because every time I visit this location I m am greeted with the up most respect from the outside employees and the same with all the inside employees everyone is very professional and very helpful and I enjoy doing business here.

Évaluation :

5

The truck ran great, it meant my need perfectly and at very reasonable price.

Évaluation :

1

Veronica Williams was absolutely rude when I was voicing my frustration also threatened to cancel my reservation too and as well as her other co workers didn't make anything any easier with the process in the hook up to a trailer. They don't know how to hook chains properly. Constantly getting questioned about things and having multiple people tell you what to do as if your incompetent in doing anything. When I accidentally backed up to far one person went so far as smacking my pickup. I don't appreciate this store and absolutely refuse to go here and may just never use this company ever again.

Évaluation :

4

Got charged twice

Évaluation :

5

Always pleasant employees and very helpful.

Évaluation :

5

Everything was great. People were friendly and efficient. Won't go anywhere else for our uhaul needs in the future

Évaluation :

5

Good job thanks

Évaluation :

5

Don't leave other peoples belongings in the van. There was a hat left in there from a previous renter. The woman who checked the van in when i took it back cleaned it well. She called and asked me if the hat was mine.

Évaluation :

5

THE BEST STAFF EVER..CUSTOMER ORIENTED WHEN YOU COME THROUGH DOOR.......TOTAL PROFESSIONALS...

Évaluation :

5

I can not think of one thing to improve on because every time I come in here at this location to make a reservation or to pick up my rental or when I return my rental i am always greeted by the outside staff with great respect and courteous and that is the same with all of the inside personnel this is just a great place to do business with. Kept up the great work

Évaluation :

1

Over charged me

Évaluation :

5

Super friendly and helpful

Évaluation :

4

Only issue I had was when I went to inform the cashier on shift at the moment. I went in to inform them that I was planning on terminating my storage by Feb 18. She ended up cancelling the storage the same day I went Jan 27. So I had to unfortunately take everything out.

Évaluation :

5

Very smooth transaction; the person who helped us was very friendly, knowledgeable and handled all questions in a professional but fun manner. We were in and out very quickly.

Évaluation :

3

I ordered a 15 feet truck and an appliance Dolly online. All was good. When I get to to store to get the truck and dolly, they don't have any appliance dolly's. I'm not sure if your website or it's the employees

Évaluation :

5

Absolutely nothing, the customer service is outstanding! Very Professional and friendly. Richard is awesome! I miss having Sonny there, he was an amazing person as well! This location will always be my location!

Évaluation :

5

Because of the experience at the rental location, I am not interested in recommending Uhaul to anyone in the future...

Évaluation :

3

Staff was on the phone while trying to out process us like on a personal call on their iPods.

Évaluation :

4

Would have given 5 stars but the long line wait time from short staff is why. Other than that, the staff are super friendly, knowledgeable and relatable. They offset the wait time with awesome customer service. Even with apparent shortcomings, the staff still gives their best forward. The location is in a busy traffic area, so it is best to do online reservations to lessen the wait. For Uhaul Storage 902 Walnut, Garland TX Special Thanks to Sunny, Trey, TwanaT., Richard C. and Atoyia D. for the warm hospitality and assistance!

Évaluation :

1

Get rid of the crew pushing the Woke agenda I was called a racist as the did a very poor job took 4 people to hook a trailer up with all sorts of lip service.. so very disappointing to hear the race card as they complain the entire time..

Évaluation :

5

Na

Évaluation :

5

Equipment was clean but had 199 000 miles in it but felt like twice as much. Great customer service at this location.

Évaluation :

5

Literally the easiest check out I've ever done. Less than 1 minute! Had the receipt before I jumped in my sons car to leave!

Évaluation :

3

Be cheaper. I spent literally over $300 just to rent. Too damn expensive. And the workers need to explain the prices and why it cost this much. I paid $100 something at the location and then when returning the truck I had to pay over $250?! That is ridiculous. Definitely not recommending to no one.

Évaluation :

5

Ever thing is Great

Évaluation :

5

AWESOME MANAGMENT AND CREW...

Évaluation :

5

Rien

Évaluation :

3

I was charged another day for 2 minutes late and it's was probably do to me self checking in totally unfair owner said I would not be charged

Évaluation :

5

The people at thiis facility are so wonderful and courtesy and I will always come here

Évaluation :

3

The rate per mile is very misleading and expensive. I drove 85+ miles costing a total of $145. There should be a flat rate once a certain amount of miles is reached.

Évaluation :

4

It was in a kind of dark (in terms of physical lighting) part of the neighborhood. I may have felt a bit nervous returning the truck after hours if my adult son had not been with me.

Évaluation :

5

A few mechanical things caused a small inconvenience yet the staff provided reasonable resolution. Special thanks to Housekeeper Trey along with the other staff members who assisted me in getting things resolved.

Évaluation :

5

Start as you are

Évaluation :

1

everything - I was called 1 hr before pick up time and asked by disbatch to come 45m later. I came at 12:45p and my reservation had been cancelled. they tried to send me 5 min up the street to a location that didnt have a truck and i knew that because my initial reservation with that other location had been cancelled the night prior and i had spoke to someone at that other location about it already. The only good thing about this location was Phillip - he ended up getting me into a truck that had just been returned, guy worked his butt off and was multitasking with ease and was so nice to everyone he was helping. That man should be the GM, more on that later... Phillip did my contract and sent me outside then an associate outside told me which truck to get in and it was not the contracted vehicle # I was issued. Truck that associate outside told me to get in had keys to another truck in the cup holder that I gladly saw and brought to the outside associate. The 2 furniture dolly's that I had paid to rent were not in the back of the truck when I checked before driving of so I told the associate outside & they said they dont have any at their location. When we turned it in and pointed out the truck # difference the GM (Richard) was with another customer and acted like we needed to wait on him when we had things to do. Other staff members were too busy loudly watching a cowboys football game and are just likely under cross trained and under utilized by Richard in general so only he can do the majority of computer oriented tasks and customer rental assistance. Bathroom was disgusting. They took from me and then kept my user copy of the truck agreement. I fail to see how this is my mess to rectify so I told them to call me if they needed anything and no one has called me. He asked me to email him pictures of the mileage, which i wont be doing... because I fail to see how this is my fault and seems like he should know how many miles it had from the last contract it was sent out on not from my documentation alone. If he had ever called me about it then he would know this. I'd like to hear how many miles he thinks I should be charged for and i'll let him know if hes right. I'd like to see that anyone else in that place other than Phillip is actually competent. From what I experienced and witnessed the only person who knows how to run that place, get stuff done right, and effectively communicate is Phillip. Only reason I gave 1 star is because that place only has one super star in it... and that is PHILLIP!

Évaluation :

4

The problem was the last associate I had was rude and then I couldn't check the truck in because it wouldn't let me do it I tried it three times in the system and that's a problem

Évaluation :

5

Top notch, everything was done very professional and well organized.

Évaluation :

1

Have more than one person checking people in and finishing up the rental procedure. I made an online reservation for 1:30pm and still did not recieve the keys until 2pm; what is the point of the reservation if you don't do much with that information. I saw about 4 other employees in the store, so why is only one guy distractedly checking people in while not so subtly watching the cowboys game on the tv. If people are going to have to wait, why not have a waiting area with chairs, beverages, and maybe the tv in that space instead of where only employees can watch it?

Évaluation :

4

Staff was great at location. Equipment was clean but the truck was old, shaked, rattled and just felt worn out at around 185k miles. Engine and transmission felt ok but the chassis didn't inspire confidence. With this said, I will rent from this location again due to the customer service. Good crew.

Évaluation :

5

Thanks for the great customer service experience

Évaluation :

5

Staff on site was very efficient.

Évaluation :

4

When I dropped my rental Van back, the direction was not clear as to where I should park the rental.

Évaluation :

5

The location was busy but the rental personnel were very professional. I appreciated their attention to detail in getting each item right that I needed and being proactive.

Évaluation :

5

The manager told me that he would reneberst my payment, but I don't have it back yet.

Évaluation :

5

Muchas gracias por su amabilidad

Évaluation :

5

Had a tv broken in storage

Évaluation :

5

Sonny at the Garland, Tx location is great. He is always very professional and helpful. When I was flying between the 2 States I would sometimes forget my access card/key and he was always very helpful assisting me with access.

Évaluation :

5

I am very happy with everyone here. Thank you for always there and step out of the way to make it happened when I need it most . You guys are Awsome , Awsome . I would recommended to the whole world if I could. . Special thanks to all of you. 壟壟壟

Évaluation :

1

Sonny was very rude and lazy!

Évaluation :

5

The young lady I don’t remember her name, but she was outstanding!

Évaluation :

1

I paid for storage and key wasn't working. Kept calling to get help and no help was given.

Évaluation :

5

Employee, I think his name is Derrick has been there every time that I have been in and he is super nice and helpful.

Évaluation :

5

U-Haul has always been a friendly place to do business with.

Évaluation :

5

Man at front desk was very helpful and courteous.

Évaluation :

5

Thank you very much

Évaluation :

5

Thank you for a great experience!

Évaluation :

5

Great facility. Good access and friendly staff.

Évaluation :

2

Took the man in front of me more than half an hour to rent his trailer and in the end his paperwork still wasn't right. When staff came in and told the employee it was a problem she replied she would not fix it and to get someone else. I reserved my unit online but still had to spend 15 minutes with the employee and do it all over again. I was only able to get mine done properly because the manager finally came in to fix the female employee's previous problem she refused to fix. PLEASE TRAIN YOUR EMPLOYEES BETTER. All of the staff outside were polite, friendly, and helpful. Inside was just the one woman who barely knew what she was doing. When I left there were at least 3 people waiting behind me. If Sunday is busy please staff the counter better or at least with someone competent. Worst experience renting a unit I've ever had at any facility. Will not ever rent here again when my free month is up.

Évaluation :

5

The staff was really friendly and helpful

Évaluation :

5

I feel totally blessed.

Évaluation :

2

I tried to cancel my unit since I evacuated my unit many times, including requests with regard to my missing items but the uhaul would not facilitate the process. They refused to follow up for months and I had to file disputes and call corporate number many times which also proved to be problematic.

Évaluation :

5

Richard is an awesome person. He really helped me alot with everything. He should be promoted if not already!!!

Évaluation :

5

Thank everyone for helping me, from Denver, Co. To Garland Tx......to Fort Worth, TX. Where I stay at the moment. Until I move to my HOME. May God bless U-Haul Company.

Évaluation :

5

The only problem was the elevator was not working almost the whole time I had a unit there but overall the staff and the price were really good. Also when I got locked out after hours the Manager came to let me in .

Évaluation :

1

Couldn't put any of my things into it please refund my money back .Elevator didn't work too hot

Évaluation :

1

Hate them. I rented a TRUCK ONLY for my brother back in 2018. Upon returning the truck my brother needed a rental and their lazy employee decided to put a rental unit in my name WITHOUT MY PERMISSION and then has been harassing me four 3 years about a unit I DID NOT RENT NOR HAVE ANY ITEMS IN SAID FACILITY. I have told them this on several occasions, even talked to their manager there as well but yet they still continued to harass me for payment. This ridiculous and a lazy employee that didn't want to do their job and change all the information over and it has caused me nothing but headaches over the last few years.

Évaluation :

2

My 10 x 10 storage unit was on the 2nd floor. I stored furniture and some larger items in it while our new house was being finished. When I went to remove the items, the freight elevator was out of service ... and it had been like that for over one month. Therefore, we had to take all of those items down two flights of stairs ... that should not have happened if they fixed the elevator soon after it broke down. I would not advice anyone to store items above the ground floor.

Évaluation :

5

U-Haul has always been very friendly, helpful and overall customer service has been attentive to their customers. We had a misunderstanding but the employees on the phone and at this place, went the extra mile to help us out. If we need to in the future, we definitely go back to rent from this place. Mr. & Mrs Davila

Évaluation :

5

The cargo elevator was broken. We did not find out until we arrived.

Évaluation :

5

Richard Castro, the general manager/owner ROCKS!!!!!!!!!!!!!!!

Évaluation :

5

Very helpful!

Évaluation :

5

Great place to rent and buy items - will do it again if needed thanks

Évaluation :

5

Thank you all: After my long drive here this staff was Excellent. Merci.

Évaluation :

2

The facility itself was fine but the staff at the facility is what brings the score down, except one grey haired gentleman who had owner on his badge and he is not the owner listed on the website. But, the owner on the website was just as rude as any employee there. When I went to access the unit, my access card was no longer valid and, an extra lock was on the unit. I was told it was because I did not use an approved lock style. Well, it seems my lock was working just fine because no one broke into my unit. And, what was really funny, the people who were locked out for non-payment had the same style lock I had on mine. So, I guess my lock did do the job correctly. Basically, they wanted me to buy a lock from them and since I did not I was locked out of my own unit. What really made the experience even better was, the manager/owner had to break into the lock he had put on my unit because they had lost the key. It took him all of 3 min, once he had all the tools and such with him, to get into my unit. How secure was this lock? I know my combination so it only took me 15 seconds and no tools. To wrap it up, I paid my bill on time. Had my unit locked with a solid lock and, was locked out of my unit electronically and with an "approved" lock. Basically, I don't plan on using U-Haul storage units any longer. I paid my bill on-time each and every quarter and left the unit in the shape it was when I first rented it over 2 years ago. I moved to another facility which was lower priced, larger, easier to access and, has friendly staff. Also our move was made difficult because someone had put a couch into the middle of the hallway and no one had moved it in over 2 weeks. I bet the couch is still sitting there as of this writing 4 days after moving out.

Évaluation :

4

Moer help on sight would have been fast service.

Évaluation :

5

Richard was very helpful and Informative and made me feel like my stuff was safe and secure at this facility. I would definitely recommend them as well as use them again if I needed to.

Évaluation :

1

Expensive and come be better for the amount being paid

Évaluation :

5

S.O.

Évaluation :

5

The staff was very friendly and helpful

Évaluation :

5

Rickey and his team always took care of me. Any time I had a question or a need they took great care of me. If you are looking for a storage unit I highly recommend this location!

Évaluation :

5

A great place, awesome management

Évaluation :

5

No comments

Évaluation :

5

I've used storage units 3 times in my life and this one was definitely the best I've used so far. They were always very helpful and didn't hesitate to help me out with any questions I had.