Évaluations des clients U-Haul Moving & Storage of Garland
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Garland
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Cayden C. le
They were top notch
Rajesh C. le
I used all service by U-Haul but they installed hitch but was loose and ended up accident. I used all service from U- Haul including the trailer. even though following all instructions the trailer start shaking end up loose hitch, took to nearest U-Haul but they took it very easy but fixed it right.
Richard R. le
Very well presented, great equipment, good staff
Daymon M. le
Thanks for your help and suggestions!
Tam E. le
All was done to make my trip a success!
Avis D. le
Quick, fast, easy.
John G. le
Lengthy wait and check-out process
James G. le
Rude staff Not enough employees to help customer/long wait time Ridiculous policy that we must provide three phone numbers to rent trailer
Danny R. le
Attendant kept a good attitude even though some people were whining because it was crowded. Only one open on Sunday so it might be crowded.
OSCAR H. le
Customer service was not the best.
Steve B. le
Only one employee therefore it was a one hour wait to check out. Very disgusting. Building perimeter is not lit at night when I returned the truck. An obvious security risk. Will never use this place again. Next time will be Ryder or Home Depot Remtal
Julio M. le
- Using the app to pickup a truck is cumbersome. Have someone actually test this experience as it takes way too long. I had to reenter info you already knew about me. - Allow me to walk in the building and avoid using the app if there is an employee available to help. - Your customer service was subpar. The employee was there and helped us get the truck, but if you want to make this experience great the employee needs to be over the top friendly and happy. Moving is already stressful. Getting a truck should be the easy part.
Anthony V. le
The workers were thorough and nice. They seemed a little bummed down because they claimed the system was functioning poorly so the transactions were taking a very long time. It took close to 25 minutes for me to pick up the utility trailer I reserved in advance. All of that I could overlook and be fine with. However, when prompted to purchase insurance for the trailer, I selected "no" twice. Some how it showed up and the associate pointed it out to me because he knew I did not want it. He informed me that he was making a note on my account to reimburse me the $8 upon return. I returned with the trailer, the process went smoothly, but the $8 was still on my receipt. I am waiting to see it drops off but I am not confident it will. I know its only $8 but its the principle. Especially since the poorly working system was used as an excuse for not going back to remove it before the initial transaction. The customer should not have to pay for or be affected by the technical issues of U-haul.
Roger J. le
Service is slow made it there for pick up at 4:30 pm didn’t get my truck until 5:00pm then told me my return is 8:30pm meaning I was rendered my full 4 hours like policy’s quote but charge me all that money cause their computer slow.
juan V. le
everything was good but i was there for hour and a half they take so long to help costumers
Martha S. le
Another outstanding experience
LINDA W. le
The amount of time you have to wait to pick up your truck. When returning, I had to hunt down the guy outside to check truck in while friend was waiting to drive me back to my vehicle. But by far better than the one I called in Rowlett. They didn't return any of my phone calls.
William H. le
Great helped and really fast going to pick up and returning the truck. Salesman both coming there and returning the truck were excellent. Thank you for the great service. The Hollins family.
hussein m. le
N/A
latrice m. le
The staff was very friendly and helpful
ROBERT W. le
Rickey and his team always took care of me. Any time I had a question or a need they took great care of me. If you are looking for a storage unit I highly recommend this location!
larry n. le
A great place, awesome management
Crystal S. le
No comments
Joe B. le
I've used storage units 3 times in my life and this one was definitely the best I've used so far. They were always very helpful and didn't hesitate to help me out with any questions I had.
rebecca W. le
Everything a storage facility should be and helpful staff members.