Le client n'a pas laissé de commentaire.MIRANDA M.
Customer Reviews for U-Haul Moving & Storage of Garland
Pour nous contacter
Garland, TX 75040
(On corner of Walnut & Glenbrook )
Services dans cet établissement :
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Sonny Clark was the associate that help me this morning and he was very helpful professional and friendly. I really appreciated how friendly and helpful he was.BRENDA SUE L.
Le client n'a pas laissé de commentaire.Raymond N.
Le client n'a pas laissé de commentaire.Okelly H.
Le client n'a pas laissé de commentaire.ROBERT I.
Le client n'a pas laissé de commentaire.CHRISTOPHER H.
The staff member was very nicePATRICIA P.
I reserved two furniture dollies and one appliance dolly and neither was available when I came to pick up!ALAA Y.
Le client n'a pas laissé de commentaire.JOSEPH S.
Le client n'a pas laissé de commentaire.Kevin M.
There was only one person checking in and checking out people. I was in line longer than I used the rented trailer.Giovanni R.
Not much!Adam D.
Le client n'a pas laissé de commentaire.Melton B.
Team was awesome Loran was very helpfulTanausha L.
To return truck for me it was hard. It wasn't on website nor app. U-Haul number didn't help either was waiting on phone for 40 minutesRogelio R.
Le client n'a pas laissé de commentaire.RAYMOND Z.
Richard Castro, the general manager/owner ROCKS!!!!!!!!!!!!!!!Bennett T. | Expérience générale
Le client n'a pas laissé de commentaire.Theodore H.
Le client n'a pas laissé de commentaire.MYRA O.
Le client n'a pas laissé de commentaire.ERIN P.
Richard, was friendly and easy to work with.KEVIN N.
Le client n'a pas laissé de commentaire.Roderick G.
The Representative at the counter was very helpful. I had a problem with a previous rental charge. She held the trailer until i got the issue resolved. Two other customers came in inquiring about the trailer, this was the only one left and she did not release it. This was great customer service at its best!!!!!Robin S.
Terrible customer service, they lie to you and don't like to answer the phone. They have poor leadership at the store. General Manager never answered his phone and doesn't return phone calls. I have to pay late fees cause of not able to pay over the phone. Equipment in the storage area breaks and takes forever to get repaired. Tbt store needs a whole new leadership change of commandStephan T.
Le client n'a pas laissé de commentaire.JAMES P.
I am very displeased with uhaul in general. (Not necessarily this store. I reserved a 6x12 trailer for a location in Dallas days before I needed. Not only did I not get to pick it up at the LBJ store but I was given a smaller trailer and the price wasn't even adjusted. I was not able to get all the furniture and keepsakes I wanted to keep to my moms estate sale in Arkansas. I was very sad and upset.Marc H.
The human interface is the key. Friendly and helpful people. Motivates you to go back.Andreas S.
Le client n'a pas laissé de commentaire.Osagie E.
Le client n'a pas laissé de commentaire.Victor K.
Le client n'a pas laissé de commentaire.ROBERT F.
Le client n'a pas laissé de commentaire.Michael K.
Le client n'a pas laissé de commentaire.Raul O.
Le client n'a pas laissé de commentaire.Johnny M.
Le client n'a pas laissé de commentaire.Steven H.
Le client n'a pas laissé de commentaire.Jerry M.
Le client n'a pas laissé de commentaire.WILLIAM W.
Le client n'a pas laissé de commentaire.Jerry E.
Le client n'a pas laissé de commentaire.Jennifer H.
Le client n'a pas laissé de commentaire.Sarae M. | Expérience générale
Le client n'a pas laissé de commentaire.Judy M.
Le client n'a pas laissé de commentaire.THOMAS S.
I WAS PLEASED WITH U-HAUL EXPERIENCE. THE PRICE WAS GOOD AND THE TRANSPORTER PERFORMED WELL. I WILL USE THIS FACILITY AGAIN. MERCIPHILIP B.
Overall experience was good. Thank youBRADFORD C.
Le client n'a pas laissé de commentaire.Autumn A.
Le client n'a pas laissé de commentaire.JEFFREY J.
Breanna Fleming was very helpful. She handled all of my transactions very professionally, was very courteous. I would recommend her for a promotion if it was up to me. I plan on all of my further U-Haul related business in the future to be at this location.Alan F.
Le client n'a pas laissé de commentaire.Daniel D.
Le client n'a pas laissé de commentaire.Donnell D.
While waiting in line, I noticed Richard went above and beyond to help the person in front of me and the previous customer was really grateful. When it came to my turn, Richard was really friendly and actually took time to try and build rapport and establish a relationship with a new customer. Very friendly guy, acted as if the business was his own.Hien N.
The location charged me 25,50 $ to fold 3 blankets and didn't even tell me till after I was hanged then proceeded to tell me they are gonna reverse the charge and it's been 3 days and no reverse on chargeswes L.
Have 2 workers at a timeRichard R.
No employee in the office because even though he saw us walk-in, he thought it was more important to finish washing a truck so waited for several minutes. Then he was really bothered by our patronage. The employee helping us hook-up the trailer literally walked off as I was backing up then came back when I was hooking up myself to tell me I was doing it wrong, and I need to go forward then back up again. I will never EVER use that location again!!!!JAY M.
Fire Jose again.Dwight W.
I reserved a 6x12 enclosed trailer but when I went to pick it up there wasn't one available. I had to go to a 5x8 enclosed, which made me take 2 trips (extra gas and 3 more hours). Not happy with Uhaul but had nothing to do with this location.LOYD C.
Le client n'a pas laissé de commentaire.Yingwei W.
Representative was attentive and got us hooked up and on our way quickly.Ronald G.
Le client n'a pas laissé de commentaire.EYOB S.
Nothing, the uHaul representative was very nice amd helpful.DANIEL S.
I dropped off after hours and after 2 days of no confirmation from them I had to call in to finalize the rental.Allen M.
Make it easier to return truck after hours. Your app sucks. The location closed a few minutes before 7. It would have been easier just to turn in the truck to a staff member instead of the long ass process on the stupid app.Agustin R.
Le client n'a pas laissé de commentaire.JOCELYN B.
Le client n'a pas laissé de commentaire.Tyler G.
Was a good experience with this branch.Frank A.
Le client n'a pas laissé de commentaire.John L. | Expérience générale
Easy to drop off.Dorafay S.
Le client n'a pas laissé de commentaire.Gregory H.
Le client n'a pas laissé de commentaire.JOSELYNN H.
Le client n'a pas laissé de commentaire.JENNIFER E.
Le client n'a pas laissé de commentaire.Kayla Y.
thanks yall!michael S.
amount of time spent waiting for assistanceHENRY T.
Would of like a bill with total amount paid or charge And it showed ending balanceRichard F.
Richard was very attentive and made the rental process easy from picking up to dropping off. Will rent from this location again.KEVIN N.
Le client n'a pas laissé de commentaire.ANTHONY P.
Le client n'a pas laissé de commentaire.KRISTINA S.
Le client n'a pas laissé de commentaire.RONALD F.
Le client n'a pas laissé de commentaire.Jerrica L.
Le client n'a pas laissé de commentaire.JAMES H.
Le client n'a pas laissé de commentaire.KATINA A.
Le client n'a pas laissé de commentaire.Bellinda A.
Le client n'a pas laissé de commentaire.jennifer C.
Le client n'a pas laissé de commentaire.ROBERT S.
Le client n'a pas laissé de commentaire.Brian C.
Le client n'a pas laissé de commentaire.AMY G.
-as inviting as a location can be i guess -personnel was just blah. no smile no personality, just dry matter of fact. maybe having a bad day. tried to tell me i could not return there he did not seem to want to work. when i made the res they told me any garland location and i specified that one -still no covid protectionHoward C.
After dong everything online I was surprised at how long it took to get done in the office and then wait on some help in the yard to hook up the trailer. The staff was very friendly and helpful once they got to me but it took quite a while longer than I expected.Joseph L.
They were great but they need more staffCHARLIE B.
1. If there is a line formed and there are two employees behind the counter (one doing absolutely nothing), BOTH should be taking care of customers. (Check your inside surveillance on Sunday between noon and 12:30) 2. Refrain from offering services that do not work ( Online check in) After moving, the absolute last thing a customer wants to do is encounter issues with a system Uhaul has in place but does not work during after hours check in 3. Lastly, calling the number to Uhaul to receive assistance to check in only to be placed on hold over 20 minutes is horrible customer service. Customers are exhausted and simply want to return equipment and go home. Those calls SHOULD BE a priority.Demetria D.
personnel did not talk to me. only unhitched me like I was bothering them. didn't know where to go when turning in there from the street. I was charged an extra day for 30 minutes but was not told this. I learned it when I got the email with the charge. I could of used it an extra day if known. I would like a refund if anyone at u-haul cares.ERIK B.
All is very goodDAVID V.
Always pleasant employees eager to assist. Smooth, fast reservations, pick ups and returnsTERRY T.
Le client n'a pas laissé de commentaire.Dorothea T.
Le client n'a pas laissé de commentaire.Rose M.
Le client n'a pas laissé de commentaire.JAMES R.
Le client n'a pas laissé de commentaire.DENISE L.
As I pulled in a Uhaul member speed walked across a 100 yard parking lot just to aggressively turn me around. She demanded that I take it to another location not telling me where but just not there. SUPER RUDE AND threatening me with fees and consequences. I drove 15 hours through dust storms and a 3,5 EARTHQUAKE in Snyder to be pushed away at my final destination!ERIC G.
Le client n'a pas laissé de commentaire.Jerry H.
Le client n'a pas laissé de commentaire.Michael D.
Le client n'a pas laissé de commentaire.toby M.
tried to over charge me on my Van I rented.Rhoda P.
Very helpful!TIFFANY S. | Premières impressions
Great place to rent and buy items - will do it again if needed thanksLawrence H. | Expérience générale
Thank you all: After my long drive here this staff was Excellent. Merci.BERDA S. | Premières impressions
Le client n'a pas laissé de commentaire.tina n. | Premières impressions
The facility itself was fine but the staff at the facility is what brings the score down, except one grey haired gentleman who had owner on his badge and he is not the owner listed on the website. But, the owner on the website was just as rude as any employee there. When I went to access the unit, my access card was no longer valid and, an extra lock was on the unit. I was told it was because I did not use an approved lock style. Well, it seems my lock was working just fine because no one broke into my unit. And, what was really funny, the people who were locked out for non-payment had the same style lock I had on mine. So, I guess my lock did do the job correctly. Basically, they wanted me to buy a lock from them and since I did not I was locked out of my own unit. What really made the experience even better was, the manager/owner had to break into the lock he had put on my unit because they had lost the key. It took him all of 3 min, once he had all the tools and such with him, to get into my unit. How secure was this lock? I know my combination so it only took me 15 seconds and no tools. To wrap it up, I paid my bill on time. Had my unit locked with a solid lock and, was locked out of my unit electronically and with an "approved" lock. Basically, I don't plan on using U-Haul storage units any longer. I paid my bill on-time each and every quarter and left the unit in the shape it was when I first rented it over 2 years ago. I moved to another facility which was lower priced, larger, easier to access and, has friendly staff. Also our move was made difficult because someone had put a couch into the middle of the hallway and no one had moved it in over 2 weeks. I bet the couch is still sitting there as of this writing 4 days after moving out.Thom B. | Expérience générale
Le client n'a pas laissé de commentaire.Jon W. | Expérience générale
Moer help on sight would have been fast service.John L. | Expérience générale
Richard was very helpful and Informative and made me feel like my stuff was safe and secure at this facility. I would definitely recommend them as well as use them again if I needed to.Grace G. | Expérience générale
Expensive and come be better for the amount being paidcory b. | Expérience générale
S.O.hussein m. | Expérience générale
The staff was very friendly and helpfullatrice m. | Expérience générale
Rickey and his team always took care of me. Any time I had a question or a need they took great care of me. If you are looking for a storage unit I highly recommend this location!ROBERT W. | Expérience générale
A great place, awesome managementlarry n. | Expérience générale
No commentsCrystal S. | Expérience générale
I've used storage units 3 times in my life and this one was definitely the best I've used so far. They were always very helpful and didn't hesitate to help me out with any questions I had.Joe B. | Expérience générale
Everything a storage facility should be and helpful staff members.rebecca W. | Expérience générale
Services supplémentaires à cet emplacement
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
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