Évaluations des clients U-Haul Moving & Storage of Southern Plaza

The absolute worst location anywhere

The truck started running like crap. Couldn't do the late night check in bc the miles didn't match on your end they were lower then I had put in😒 witch does g make since so now im being charged extra bc your truck miles don't match with what it's tracked! Never again will us your services ! Truck was full no security person to track down tried your online chat that wouldn't work called the 1800 number couldn't get through had to wait till next morning called the uhual location they said it was fine that they would take care of it !!! It coasted me more then what it said online when I did my reservation!! And NOW BEING CHARGED MORE BC YOUR NIGHT SERVICE DIDNT WORK!!! Not happy!!!

A+

I have no issues whatsoever. Great truck. Good service. Ready when I got there.

All good. Excellent hours. Friendly employees. Truck ran great. Thanks

Way expensive then before

Wash the truck or at least clean the windshield.

Manager is the bomb!

The door to the U-box was cracked/broken, and it damaged my tv and I call to report it they said that they would call me but no One did. They were suppose to deliver the u-box on Wednesday, didn't get it delivered until a day or two later. Who ever took my order for delivery, did not give to the right person. It takes too long To get someone on the phone when I called

Van wreaked of cigarette smoke with ashes on the dash. Not a single employee was wearing a mask despite the governor's mandate to do so.

Make sure the equipment is clean. This is unprofessional and I would like my $30 back.

Very rude service staff other than the woman behind the service desk Dropped off my truck and was yelled at for coming in the building during regular office hours Said if I get a refund it will get it on my card, no need to be in there Lots of suspicious activity going on I didn't feel safe waiting on my ride. The truck was very in very poor mechanical shape I will not rent there again

The truck was clearly used to transport marijuana prior to me using it. The truck smelled terrible and still had marijuana all throughout it.

Easy location to drop off equipment. Was met immediately by someone to check the equipment to check the equipment back in.

This was my first experience renting from U-Haul. It went very smoothly. I will certainly contact them again.

My experience was great!

Quick in and out

Clearer directions on where to return the trailer.

No major issues, however, I don't have a smart phone or internet. Therefore, I was unable to go to the site as requested. However, Just keep doing what your doing!

understaffed for volume of traffic

The original young man i dealt with was rude and useless causing me to lose a full day of travel time having to wait until the next day where the franchise owner, a wonderful young lady and an amazing gentleman got me all hookedup

The women are best at customer service. Don't let the tech guys handle customers, just the equipment.

1. Offer Active Duty military discount 2. Ask staff not to chew tobacco and bad mouth management while serving customers

Mary did a great job.

Excellent experience!

My sister and I recently rented a trailer from this location. At pick up the service was excellent! The people were friendly and knowledgeable. They were able to attach the trailer to my truck since we did not know how to. However, at drop off, it was a different shift of people. I did not feel welcomed. I felt like a burden for being there and it wasn't even close to closing time. It was 1:30 PM on Saturday 10-17-20. I had never parked a trailer before and the guy taking it off did not say a word to me. I had no idea how he wanted me to park my truck, he did a vague arm wave that I had no idea what it meant. He rolled his eyes when I guess I didn't do what he wanted. Then after removal, he just left! I had my windows down and everything. I didn't even realize he was done. I didn't know if he was done, I didn't know if there was anything else I needed to do or if I needed to go back inside for to verify I returned it properly. After I realized the trailer was off my truck, I parked and went inside. Instead of hi can we help you I was then loudly told if I have a return to go under the green tent, as if I was stupid. Which I told the guy I already did. He told me I should have "cut out". How was I supposed to know I could have left when I wasn't spoken to at all. I just wanted to make sure it was returned correctly. First time for renting a trailer and it will be the last at this location. Unfortunate because the first shift staff was amazing and helpful. Maybe it was a bad day. I do think it is important for the staff to understand that this might be the persons very first time doing something and might not know how to do it. Yes it might be the staff's thousandth time and they know how but don't get frustrated at someone who doesn't know especially when you don't even say a word to them on how they want it done. That goes with anything, not just the trailers. Thank You.

I love going here when need to. Eric was great. In the older guy who always works in the am. I left my dolly in the truck and he made sure I got it back. Eric was so fun and made my experience quick and great.

Both locations had great customer service. The worst part about the rental was the truck. For somthing that only had 3,000 miles, the truck was very loud on the highway. It sounded like the exhaust exit was right behind the cab. I also would have preferred to have cruise control over bluetooth audio. No cruise control made the 9hr drive very uncomfortable.

Great customer service! Knowledgeable, friendly and the whole process was very easy and quick! Even the drop-off which was at a different location due to one-way travel was simple and efficient. All around a great experience!

First truck given had service engine light on when started. We were given another truck. Your employees at pick up and drop off were helpful.

Quick hookup and drop off. Definitely recommend

Quick hookup and drop off. Definitely recommend

Friendly and funny staff

Attentive staff, clean facility. Bad neighborhood probably needs a security guard on hand.

No key in the pick up box for my rental. Had to wait till someone was there to be able to get my truck. The truck was parked, confined, between two other trucks. Very hard to get it out of the spot it was in. Makes me look to Budget which is a lot closer to home.

Kevin was amazing & super friendly & helped me when no one else would

Great job good affordable prices

There were no instructions on how to unlock the rear door that was raised into a opened locked position. There should be instructions posted on the interior. And it took me at least 30 minutes trying to figure out how to Unlock it and close the door. (One cannot just tug on the strap).. calls to roadside assistant were a waste of time.

Fix your website. Does not work. List all locations not just the ones with the equipment I need. I selected a site and a rep would have to call me back. THe site I selected is a main hub in Naperville but it didn't have any equipment. I drove past only to see 3 trucks that I could have rented. Maybe they were spoken for.

This was not my initial location. I was moved to this location in last minute.

Great team works together well to get customers what they need

Best experience we have had with UHAUL in a while. Very well executed

Sit for 6 hours for road side service that was ridiculous and no communication from Uhaul at all

Need better customer service, and be more knowledgeable of all service and guarantee of the company.

Super easy check in and check out! Employees courteous and efficient.

The truck i got must not have been checked in. I drove 36 miles and was charged for 88. The place was suppose to be open at 7 the employee didnt show till 7:26 When I returned the truck the inside employee was rude. I'm still waiting on a refund. Manager hasnt even called me back.

Train the staff to be friendly and courteous to customers

This is the second time I went to this location and I will do my best not to go there again. When I arrived they told me there were no dollies even though I had one on my reservation. She said she would take it off for me and we went to the truck. Eric helped us to our truck because the young girl working didn't show us where it was. When we got there there were two dollies in the back and Eric told us he would add the appliance dolly that I reserved to our reservation and left both dollies in the truck even though I didn't need two. Then when I returned the truck I saw that they charged me for both even though I didn't want or need two dollies. I called the store when they opened and the person who answered was not helpful, talking to other employees more than he was even talking to me and put me on hold for a while. When he came back to the line he said they would have to call me back when the manager came. They didn't call me back until 5 minutes before they closed and since I missed the call I wasn't able to even talk to anyone about it. We will see what happens tomorrow I guess. This location is awful.

The air bag malfuction light was on meaning the passive restraint system was non funtional and the employees did not care. The teuck had been in a front end collision without repairs which is more than likely why the collosion safety system was not working. The young lady that brought my truck up was clueless on the differance between an appliance cart and a utiloty cart.

Check the taillights better as mine went out after 15 miles of driving. Trailer not swept out either. The woman who checked me in was a real pleasure, and I appreciated the service she rendered.

Just too far away from where I moved

Very Fast drop off. No more than 5 minutes

It would be nice if you would receive a credit of some kind for returning the vehicle early

The original location of rental was at 1285 N. State Road 135 , Greenwood, IN. After waiting 10 mins. upon arrival I was informed system was down and I could not rent trailer, and location would be changed to East Street , Indianapolis, IN. Traveling to new location I called customer service number , and sat on hold for 10 plus minutes, with no communication from service.

Rent out what you have available. I requested a 17' truck and was bumped down to a 15' because I was told you overbooked.

Late check in was a little confusing. Key drop box should be better marked.

I received a call from a gentleman who advised they couldn't find the keys when I informed him they were in the drop box he began to interrogate me as though I was in trial. When I placed him on hold to double check and make sure I didn't have the keys he hung up and I had to call back and wait 30 minutes to speak with someone. The young lady that called back was nice and advised the keys was in the lock box and not the drop box. If the call center guy would have just listened it would have been resolved during the first call.

Did early check in and still took a long time to get trailer

Location on SR 135 in Greenwood, IN was NOT GOOD. Trucks were broken down and people were not very helpful. Said they had multiple trucks and we show up and nothing is available. Gentlemen at the location we picked up at was very informative and had the same opinion about the location off SR 135. US31 and Hanna Ave location in Indianapolis is great!

I have no complaints at all. They were very friendly and helpful and even walked me to the storage and it was the size I needed... 😊

I definitely would recommend uhaul east street indianapolis to friends or family. They are very convenient and the staff is so friendly.

The team helped me get a great Covered storage spot for my boat! Thank you very much.

I still have an incident with damage to my vehicle from an overhead door to tend to with management, but overall you guys have been great.

I rented another uhaul at move out. Am I qualified to get my last month for free?

Dyson cleaning the workers work with the people real nice

Cassie was the best help... Thanks for your service

Cassie was the best help I could ever receive.... Thanks for everything... Tenant 1077

We moved. That the only reason, we got out. Thanks

My husband and I always enjoy renting the trucks as well as, the storage units at East Street Indy Uhaul. The staff is always ready to help & always friendly! Keep up the good work!

Erik was awesome! Very friendly and efficient!

Well satisfied

Everything was great, from check in to customer service

The people are rude. I would never use u-haul again.

Very helpful.and accommodating. Went the extra mile to help me.

late evening not a good time for employees

Very clean facility! The staff is always friendly & helpful!

I had excellent,. quick and professional service.

Everything went smoothly

5 star service

Staff was very nice

The staff was very nice and the customer service was top notch

Stacy went out of her way to make sure i was taken care of and happy. U have a great employee in her and will continue to do business with u-haul because of her.

Thanks

The customer service was great. The deals were even greater.

Nice and safe facility. Very good customer service. I have rented trucks and trailers from them and a covered RV storage space. They will stay my go to place for those rentals.

I will never go somewhere else because they are cheap n storage and very helpful with their customers

If I ever need storage again. I would come back to U Haul.

The workers were all very pleasant

Look forward using you guys again soon!

The staff were rude, complained about having to do anything, and were on their cell phones while I stood first in line.

Manager when signing lied several times, never able to contact by phone. so many problems and not room for all issues. Just happy I will never deal with this place again.

All the staff are great and helped me with all my questions and requests

VERY GOOD SPACE FOR STORING MY RV TRAILER AT A VERY GOOD PRICE

Needs more desk help too many people waiting to get helped

Dirty, poorly-maintained facility. Staff was unaccommodating and did not respond to emails. Had unit for nearly 4 years but was not allowed to change monthly due date so incurred many late fees.

Ahsley Magee and all staff were wonderful to work with and did an exceptional job

Very good customer service

I would like to thank everyone on the help with my move out. Stacey was very helpful.

All was good very friendly and very helpful and answered all questions the last running this place is amazing and probley the best service I’ve ever had with any uhaul

Super smooth transaction and exceptionally friendly and helpful staff.

Great Place !

This team does an excellent job - from the Manager to your tech that installs hitches.

Very nice, professional people. I felt safe and secure storing my items at this facility.

The young lady that assistedmy husband & I was very nice, patient. When we came back she was so helpful when we were stressed & trying to decide what size unit to rent...please thank her again for us.

Good experience

Wow! Dealt mostly with Cassie. Exhausted from moving and the 2 day trip I could hardly think anymore. Come to find out I didn't have to. Cassie was on it, was like she had 90 yrs of experience.

Easy access and very friendly staff.

staff was very helpful

Overall great experience at the S East St U-Haul location. Facility and unit were clean, availability was great, and the process was smooth.

Only problem I had was trying to contact Charles Short I have left several messages he NEVER return any. So I'm hoping I don't get a payment taking off my card

I receieved an e-mail that my UBox had arrived at the location & a follow up email that payment had been run. No one reached out to me to inform me. Once we showed up, we had issues accessing the box.

Knowledgeable and friendly staff. Very affordable and security is top of the line.

A+

They were so helpfull and on time.

Na

This is my first time using U-Haul for storage and I would never do it again I was treated very poorly brushed off at times constantly calling customer service for help and at one point disrespected.

Overall I good experience. My only complaint is the wait times. Most of the time that I would stop in the office there would only be one person working in the office with a line of customers waiting.

Chuck and the rest of his staff were extremely friendly and helpful. When my lock froze, his staff got me in my unit within minutes. Would definitely recommend and/or use again if needed!

Chris was incredibly helpful every step of the way!

Your bay door always stayed open the manager at this location is very awesome You had a couple customer service people that could work on their account better than that the manager there does a

I Hate UHual They Stole All My Things And Charged Me 400 Dollars For The Rest Worst Experience Of My Life So I Wouldn't Recommend Them To Anyone Or Anything

Staff was always willing to be of service and addressed issues quickly.

Customer service was Excellent!!!!!!!!!!!!!!

No comment at this time

The rental process was quick and easy.

I can not recommend anything that you obviously haven't already thought though and implemented. Keep up the good work.

Chuck & the gang are always on top of it!

The sliding latches are a pain! 10 mins each time to try to slide it just right while stepping on the handle to try to line it up. Other customers had problems too they said. Dust from ceiling fell

None

Well clean and good employees thanks for y’all time.👍🏾

I wouldn't recommend this facility because I paid cash for a payment and three days later they hit my debit card for the same amount without authorization and then said it could be 30 days to return.

Upon move out noticed mouse droppings on my stored items, it was pretty widespread

Staff was rude quote was way under cost

Facility and security good. Service was quite poor. Move the boxes for sale so that a line can form. Agents need to be eager to help. When 5+ ppl in line, no agent should be doing sales calls.

Terrible

Very good they said I will get one month free

Employee’s abrasive and fast delivery of terms were hard to follow so I had to ask several questions. Door to unit is extremely hard to open and latch sticks and very hard to loosen.

good delivery driver

I had to wait in line for over 40 minutes with only 2 people in front of me. Very short staffed.

No light,you have to buy a lock.

It’s was a pleasure working with you guys

wish they had elevators in the building

Nothing else to say

Good

Thank you for having a great facility for my storage needs.

I never was sent any emails says when I was losing my storage I was sent one email when I rented the storage and this one I am responding to

Very convenient. I appreciate getting one month free - that makes moving houses much easier. Would definitely store again if I needed it.

Smooth process from beginning to end. Thanks!

They were very helpful the atmosphere was very clean and controlled room temperature I would suggest and recommend this place is to everybody U-Haul is in excellent company and they had a very good st

Easy to do business with

The service was great. Thank you very much for your help getting into the area.

Service was awful... Some we friendly like the guys outside in was rude.

I reached out to the facility several times and never received a call back concerning my storages. I reached out directly and several times. I live out of state and tried to remedy he situation.

Great experience

Clerk didn’t end storage agreement on the day I requested.

Very professional..great to work with

Always busy could use more help maybe