Évaluations des clients U-Haul Moving & Storage of Southern Plaza

I was not told about having to download an app and taking photos to turn in my truck. That process is terribly inconvenient. Also the key return is difficult to find, no where near the front door.

very friendly people behind the counter on Feb. 15th at 4011 s. east st Indianapolis, in. location

Very quick, no hassle return.

pros:open early cons:gas in vehicle was lower than what was indicated on the papers

Unprofessional women. She doesn’t know her job. Wasted my time. Will never rent a U-Haul again.

Well satisfied

Everything was great, from check in to customer service

I have an overall complaint/ comment. Not with the location itself. As, I've been a customer with U-haul for years. But this time, I am perturbed by the fact that I was charged $16+ for less than 1/4 tank of gas. And I'm not saying I shouldn't have been charged but the amount I was charged was ridiculous. As it was truly an innocent oversight due to all the hustle and bustle of moving the paperwork was left in the apartment. And I especially feel this way because I booked my reservation online and included in it that I needed an appliance dolly only to be told at the location that they didn't have one. So we had to settle using the utility one for ALL my heavy appliances. And seeing that it was an oversight on U-haul I shouldn't have been charged for 1/4 tank of gas which was also an oversight. So, again, NO, my experience wasn't a good one this time around.

The truck was out of gas when I picked it up it had 0 miles to empty. This is the second time I have rented from this location and both times the trucks have been totally out of gas when I picked them up. Also the truck stank like smoke and had someoneelses trash in the bed. I brought the car back with half a tank of gas and I threw someone else’s trash out and I was charged a fuel and cleaning fee. I rented here because of the location but I will use another company in the future. I am very disappointed.

the price was to high and the heat didn't work half the time

Just keep doing what yall do. Everyone was friendly and knowledgeable.

The people are rude. I would never use u-haul again.

Very helpful.and accommodating. Went the extra mile to help me.

A little confusing as to where I was supposed to pull into to return the rental. Was told under green awning. In the dark the awning appears to be black. Back door awning is green. Worker got a little irritated about having to re direct me to the proper place. The guy the processed the rental back in was very pleasant though.

I didn’t get her name but the gal that helped me out with check in and out was awesome.

The vehicle is in need of heavy tune up. Brakes were extremely degraded to the point of squeaking and needing to brake several dozen feet early. Worst of all was the mileage. We drove the truck for at worst 20 miles and in this process, the truck somehow used up 7 gallons of gas resulting in a $20 gas charge. I'll be sticking with Budget for future rentals.

It was very easy to go in and get a truck on short notice. Didn’t have to waste a lot of time, got in, guy the truck, and got out. Friendly and knowledgeable staff.

To start the supervisor was chewing out an employee in front of the customers at the counter during our check in. Employee came in late and didn’t call. While justified this should have been done in private. Secondly the right brake light was intermittently working causing and error message on my dash. Loose connection at light. I will avoid renting from this location in the future because how the supervisor conducted himself. Very unprofessional.

Fantastical customer Service. I can’t recall his name but a Caucasian male with a low haircut was super nice and gave the best customer service at 7am and made a the culmination of VERY stressful week and day to move a bit easier. I wanted to point this out because you never know what someone is going through and when someone is genuinely nice and relatable it goes a very long way. I am not sure what this employees name is but he assisted me around 7am on 1/25/20 and was still very courteous when I came to drop the vehicle off. I would also like to point out the bearded gentleman who assisted me with drop off. It was quick and easy and very genuinely nice. This was a very emotional and stressful day and move and the customer service I received was above and beyond and I greatly appreciate the employees at this store for bringing a rainbow into my day. I hope they are rewarded for this kindness. Keep up your awesomeness!

Very rude. Just want felt unwelcomed and that they just wanted me to leave.

All staff was extremely friendly. Check in was quick and return was even quicker. Very pleased with my experience!

The design of the trailer makes the tailgate opening only 57” and the mower I was buying measures 54”. The tailgate/ramp isn’t long enough to make loading/unloading easy. The mower wasn’t ready to be picked up so I didn’t get to use the trailer for it’s intended purpose.

I can't think of anything. The employee was very helpful and courteous.

late evening not a good time for employees

Customer attentiveness might be nice.

Very clean facility! The staff is always friendly & helpful!

The staff is always friendly & helpful. My family really Appreciates our East St. Uhaul Team! Thank You!

You guys are very helpful. Thanks so much for your help. I guess you funny make much money from trailer rentals. That is the only thing I rent ever. I realize you funny make much money from me but I enjoy the affordable prices. Best

This location was very well knowledged. And staff was very helpful. Thank you guys.

After unloading the 26' truckl at around 630pm I prepared to return it before my 7pm return time. The truck failed to start. It was blocking the entire driveway and I had no way of leaving to do the things i still needed to do. I was unable to wait for assistance that night (ETA 1.5hr). I had to push the 12,000lb truck out of my way so we could leave to get dinner. The next day i rescheduled roadside assistance and they showed up on time and got the truck running so i could return it.

Keep hiring friendly people

Awesome

The check engine light stayed on the whole time I had the truck. When trying to return the truck I made it back to the location at 7:56 they close at 8 the doors were already locked so one of your employees told me to park it under the patio and drop the keys in the drop box. When I woke up the next day I realized I got charged an extra 20 dollars for doing exactly what an employee told me to do. If you say your open till 8 you need to be open to late it’s unacceptable to charge me any extra money for you locking your doors early. I will be taking my business elsewhere next time!

Improve customer, did not greet customer when I picked up the truck I was renting and not greet customers when I dropped off the truck

Low tire pressure light was on the whole time. Had to go back in and inquire about it. I was told a sensor was out.

The return went as planned.

Everyone I had interaction with was very friendly and helpful. The entire process was very easy!

Indy location was forgiving regarding return of blankets.

The trailer was dirty on the outside, probably expected this time of the year. The customer service was good, but not great. I would recommend to a friend.

I was the only customer at this location last night. I was able to pickup my contract within 5 minutes. Was told to wait at the canopy and someone would be right out to hook up my trailer. I waited for around 15 minutes while another employee walked around a truck and goofed off on his phone. I figured nobody was coming to assist me and drove to the back of the lot to find my trailer and hook it up myself. I was then confronted by the employee playing on his phone and yelled at for “being in such a hurry.” Perhaps assist your customers who are onsite and play after they’re gone?

The pickup and drop-off went well. Staff was courteous and professional. Trailer we rented was in excellent shape.

After normal business hours return is nice and sometimes more convenient. Not telling someone that there is a $20 charge, not so nice!

Mike Carret, I’m not sure if I’m spelling his last name correctly was horrible. I asked him a few questions while waiting to be directed to a trailer I was renting and he instantly responded with what I felt to be a disrespectful response. I will never do business here again. I will most definitely be reporting this issue to management.

Very friendly!

The associate who Checked me in cheated me by marking wrong gas mark on paper. Actually the tank has less gas then it was marked and I only drove for 19miles and filled 4 gallons, when I returned they charged me $25 for gas and told me I did not bring it back with full. I just want everyone to make sure before start driving that your gas is marked as it is in the tank otherwise they will charge you.

I had excellent,. quick and professional service.

Sometimes your staff is not friendly/helpful. Not the case this time at all. The man that hooks and unhooks trailers is very good. Not sure his name..just recognize him by the beard. The person who checked me in knew her job and was user FRIENDLY. A good experience!!

tires on auto transport trailer were very thin in spots and need to be changed.

It would be nice if the trucks had cruise control. I know the are programmed to not go over 75 but it would be good to set a controlled speed.

It is the second time that I was overcharged at this location, first time (1-2 months ago) they did not tell me that the rental was for 6 hours and I was charged extra when I returned the trailer in 15 hours. The second time was today, I told that I don't need insurance and got a receipt for just a trailer, but when I returned the trailer, they charged me for insurance as well. In both cases, I was able to get refunds for the overcharge. And since, I have never had any problems at any other location (different states), for now, I don't blame the U-haul but I blame workers at this location.

Everything went smoothly

Got online and reserved a truck and storage unit got to the loaction and checked out to juat be told at the end of the transaction that they had nomore storage units in the size i was needing which really screwed me because now i had no storage to move the stuff tp but had a truck so i was forced to fimd.another storage at 5pm on a sunday and ended up having to pay 150 dollars for a storage. Thanks uhaul will.not be using.you anymore.

The problem I had is there was a few damages on the vehicle which Already had attention from the U-Haul store. When I got there they took out $72.19 Well as of this morning they took out $83.61 . This is unacceptable when I called your store at Southern Plaza they told me the $72.19 was not taken out but it was because my bank statement shows it. This is the second time I’ve run in a U-Haul from you guys and both times I’ve had problems so from now on I will go somewhere else overall I like U-Haul very compatible with moving but very unhappy with the way the payment was taken out. I only Oh what a difference of $12 and some change. So they took another $82 out of my account today over $12 very unacceptable and I cannot wait 3 to 5 business days you guys get your money right away I expect mine right away back.

Make fees and rental costs very transparent

I could have dropped off the truck a day early, however, it would have been after hours and I needed to use the app in order to check in. The app did not work, so I had to wait a day. This was fine, but not the most convenient.

The lady who checked me in was a moron. Didn’t listen to anything I said, charged me for the 14$ road assist after I specifically asked her not to. She also did not tell me where the truck was and I walked out in the freezing cold for probably 15 minutes trying to find it Also did not like the fact that she took a picture of my drivers license with her phone to check me in. What happens to those images? Are they sold to make fake IDs and steal identification? A little unnerving

The customer service was limited to none. The conversation the employee at the counter was having with another employee was more important than helping me. The truck was on the far side of the parking lot and was not pulled up nor was it scraped from the frost. They put all the work on the customer which was unacceptable. They also never disclosed that there was a specific location required at the facility to drop it off so I had to go back and forth from the parking lot due to inconsistent communication. Overall added more stress to the moving process and I would strongly urge anyone considering to go elsewhere.

5 star service

Staff was very nice

The staff was very nice and the customer service was top notch

Stacy went out of her way to make sure i was taken care of and happy. U have a great employee in her and will continue to do business with u-haul because of her.

Thanks

The customer service was great. The deals were even greater.

Nice and safe facility. Very good customer service. I have rented trucks and trailers from them and a covered RV storage space. They will stay my go to place for those rentals.

I will never go somewhere else because they are cheap n storage and very helpful with their customers

If I ever need storage again. I would come back to U Haul.

The workers were all very pleasant

Look forward using you guys again soon!

The staff were rude, complained about having to do anything, and were on their cell phones while I stood first in line.

Manager when signing lied several times, never able to contact by phone. so many problems and not room for all issues. Just happy I will never deal with this place again.

All the staff are great and helped me with all my questions and requests

VERY GOOD SPACE FOR STORING MY RV TRAILER AT A VERY GOOD PRICE

Needs more desk help too many people waiting to get helped

Dirty, poorly-maintained facility. Staff was unaccommodating and did not respond to emails. Had unit for nearly 4 years but was not allowed to change monthly due date so incurred many late fees.

Ahsley Magee and all staff were wonderful to work with and did an exceptional job

Very good customer service

I would like to thank everyone on the help with my move out. Stacey was very helpful.

All was good very friendly and very helpful and answered all questions the last running this place is amazing and probley the best service I’ve ever had with any uhaul

Super smooth transaction and exceptionally friendly and helpful staff.

Great Place !

This team does an excellent job - from the Manager to your tech that installs hitches.

Very nice, professional people. I felt safe and secure storing my items at this facility.

The young lady that assistedmy husband & I was very nice, patient. When we came back she was so helpful when we were stressed & trying to decide what size unit to rent...please thank her again for us.

Good experience

Wow! Dealt mostly with Cassie. Exhausted from moving and the 2 day trip I could hardly think anymore. Come to find out I didn't have to. Cassie was on it, was like she had 90 yrs of experience.

Easy access and very friendly staff.

staff was very helpful

Overall great experience at the S East St U-Haul location. Facility and unit were clean, availability was great, and the process was smooth.

Only problem I had was trying to contact Charles Short I have left several messages he NEVER return any. So I'm hoping I don't get a payment taking off my card

I receieved an e-mail that my UBox had arrived at the location & a follow up email that payment had been run. No one reached out to me to inform me. Once we showed up, we had issues accessing the box.

Knowledgeable and friendly staff. Very affordable and security is top of the line.

A+

They were so helpfull and on time.

Na

This is my first time using U-Haul for storage and I would never do it again I was treated very poorly brushed off at times constantly calling customer service for help and at one point disrespected.

Overall I good experience. My only complaint is the wait times. Most of the time that I would stop in the office there would only be one person working in the office with a line of customers waiting.

Chuck and the rest of his staff were extremely friendly and helpful. When my lock froze, his staff got me in my unit within minutes. Would definitely recommend and/or use again if needed!

Chris was incredibly helpful every step of the way!

Your bay door always stayed open the manager at this location is very awesome You had a couple customer service people that could work on their account better than that the manager there does a

I Hate UHual They Stole All My Things And Charged Me 400 Dollars For The Rest Worst Experience Of My Life So I Wouldn't Recommend Them To Anyone Or Anything

Staff was always willing to be of service and addressed issues quickly.

Customer service was Excellent!!!!!!!!!!!!!!

No comment at this time

The rental process was quick and easy.

I can not recommend anything that you obviously haven't already thought though and implemented. Keep up the good work.

Chuck & the gang are always on top of it!

The sliding latches are a pain! 10 mins each time to try to slide it just right while stepping on the handle to try to line it up. Other customers had problems too they said. Dust from ceiling fell

None

Well clean and good employees thanks for y’all time.👍🏾

I wouldn't recommend this facility because I paid cash for a payment and three days later they hit my debit card for the same amount without authorization and then said it could be 30 days to return.

Upon move out noticed mouse droppings on my stored items, it was pretty widespread

Staff was rude quote was way under cost

Facility and security good. Service was quite poor. Move the boxes for sale so that a line can form. Agents need to be eager to help. When 5+ ppl in line, no agent should be doing sales calls.

Terrible

Very good they said I will get one month free

Employee’s abrasive and fast delivery of terms were hard to follow so I had to ask several questions. Door to unit is extremely hard to open and latch sticks and very hard to loosen.

good delivery driver

I had to wait in line for over 40 minutes with only 2 people in front of me. Very short staffed.

No light,you have to buy a lock.

It’s was a pleasure working with you guys

wish they had elevators in the building

Nothing else to say

Good

Thank you for having a great facility for my storage needs.

I never was sent any emails says when I was losing my storage I was sent one email when I rented the storage and this one I am responding to

Very convenient. I appreciate getting one month free - that makes moving houses much easier. Would definitely store again if I needed it.

Smooth process from beginning to end. Thanks!

They were very helpful the atmosphere was very clean and controlled room temperature I would suggest and recommend this place is to everybody U-Haul is in excellent company and they had a very good st

Easy to do business with

The service was great. Thank you very much for your help getting into the area.

Service was awful... Some we friendly like the guys outside in was rude.

I reached out to the facility several times and never received a call back concerning my storages. I reached out directly and several times. I live out of state and tried to remedy he situation.

Great experience

Clerk didn’t end storage agreement on the day I requested.

Very professional..great to work with

Always busy could use more help maybe