Évaluations des clients U-Haul Moving & Storage of Southern Plaza
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Southern Plaza
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Brittany W. le
Maybe not make people wait forever and do run around a for their refunds!
Ronda C. le
They misplaced the key to my truck. Instead of leaving at 1:30 I didnt get to leave until after 2 PM and that extra 30 minutes caused alot of hardship CS there was a wreck on the way to Fishers on the interstate complicating our travel time. If I had the key ON TIME we would have missed the wreck and wouldn't have been stuck for over an hour in one spot!! Something needs to be compensated for my anguish here please. I've never had this problem with this company. My name is Ronda Cateon and you can please call me at 317-985-7486. I have the pics of the .I leave and time when we got the keys and went inside to inspect the vehicle.
Michael S. le
Larger sign directing returns to the canopy.
William P. le
Very nice experience
Stephen R. le
Start checking fuel levels and double charging customers!
CAROLYN S. le
The manager was very helpful with my trailer drop off. I explained the chain situation to him and he helped me to know what to look for in the future if I use uhaul/ a trailer again.
RODNEY S. le
Thanks
Lawrence D. le
I originally set up appointment for Sunday but when I arrived when they were opening they told me they just sent the install person home because he was not scheduled. They could not install it since he is now gone. After waiting to see if the manager could come in and do it. I was very upset after finding that I would have to reschedule for Monday at 12 noon I was nice and had no other choice but to take a day off from work and get it done. I tried calling to confirm the appointment Monday morning but was not able to get pass the prompts and it saying my call should be answered in 10 to 20 min. So I did the chat on your website and when confirming my appointment I was told it was at 12:30 not 12 noon. This was upsetting because if I would of got there early I would just be standing waiting for it to be installed longer. Since they have no waiting area that was not good to think about. They got it done and it took about 1hr 1/2 It’s done I’m ok but wish I could of saved my day off for a better reason
Aaron R. le
Payment took a long time in store
James B. le
Straighten out the after hours check in procedure. You may need to have a work person on site so that one can follow the vague instructions.
Dawn P. le
Let them know ahead of time cash or credit. Not both and for cash there is a deposit.
gloria m. le
The customer service was great. The deals were even greater.
Franklin K. le
interior of truck covered in layer of dirt, windshield dirty inside and out
Samuel C. le
The truck its self smelled heavily of cigarette smoke I even left the windows down all day and and over night and it still smelled. I had to drive whole time with windows down. 90 plus degrees both days.
Alex A. le
Multiple employees were rude and unhelpful.
Christina B. le
Awesome!
della W. le
Everyone was very accommodating. As usual with U-Haul. Thanks
Donita Y. le
Next time at least clean the windows on the truck they where full of dead bugs
Robony Q. le
Great experience!!
Norman M. le
Better or faster computers for your employees.
Troy H. le
Nice and safe facility. Very good customer service. I have rented trucks and trailers from them and a covered RV storage space. They will stay my go to place for those rentals.
Jeffrey S. le
I will never go somewhere else because they are cheap n storage and very helpful with their customers
BETTY W. le
If I ever need storage again. I would come back to U Haul.
Stephanie T. le
The workers were all very pleasant
Eyvine H. le
Look forward using you guys again soon!
Daniel T. le
The staff were rude, complained about having to do anything, and were on their cell phones while I stood first in line.
barry a. le
Manager when signing lied several times, never able to contact by phone. so many problems and not room for all issues. Just happy I will never deal with this place again.
Jason C. le
All the staff are great and helped me with all my questions and requests
Ralph K. le
VERY GOOD SPACE FOR STORING MY RV TRAILER AT A VERY GOOD PRICE
John F. le
Needs more desk help too many people waiting to get helped
RUSSELL S. le
Dirty, poorly-maintained facility. Staff was unaccommodating and did not respond to emails. Had unit for nearly 4 years but was not allowed to change monthly due date so incurred many late fees.
Jason C. le
Ahsley Magee and all staff were wonderful to work with and did an exceptional job
danny m. le
Very good customer service
DEBBIE C. le
I would like to thank everyone on the help with my move out. Stacey was very helpful.
john m. le
All was good very friendly and very helpful and answered all questions the last running this place is amazing and probley the best service I’ve ever had with any uhaul
Paula C. le
Super smooth transaction and exceptionally friendly and helpful staff.
John P. le
Great Place !
William T. le
This team does an excellent job - from the Manager to your tech that installs hitches.
Heidi B. le
Very nice, professional people. I felt safe and secure storing my items at this facility.
amanda s. le
The young lady that assistedmy husband & I was very nice, patient. When we came back she was so helpful when we were stressed & trying to decide what size unit to rent...please thank her again for us.
Kevin B. le
Good experience
WILLI P. le
Wow! Dealt mostly with Cassie. Exhausted from moving and the 2 day trip I could hardly think anymore. Come to find out I didn't have to. Cassie was on it, was like she had 90 yrs of experience.
Brian C. le
Easy access and very friendly staff.
loraine r. le
staff was very helpful
Erin D. le
Overall great experience at the S East St U-Haul location. Facility and unit were clean, availability was great, and the process was smooth.
felicia f. le
Only problem I had was trying to contact Charles Short I have left several messages he NEVER return any. So I'm hoping I don't get a payment taking off my card
Nichole f. le
I receieved an e-mail that my UBox had arrived at the location & a follow up email that payment had been run. No one reached out to me to inform me. Once we showed up, we had issues accessing the box.
Chuck S. le
Knowledgeable and friendly staff. Very affordable and security is top of the line.
Jason C. le
A+
Julia N. le
They were so helpfull and on time.
Jeff S. le
Na
Leslie W. le
This is my first time using U-Haul for storage and I would never do it again I was treated very poorly brushed off at times constantly calling customer service for help and at one point disrespected.
JANET V. le
Overall I good experience. My only complaint is the wait times. Most of the time that I would stop in the office there would only be one person working in the office with a line of customers waiting.
Marianne M. le
Chuck and the rest of his staff were extremely friendly and helpful. When my lock froze, his staff got me in my unit within minutes. Would definitely recommend and/or use again if needed!
Mycal G. le
Chris was incredibly helpful every step of the way!
Stacy and Greg F. le
Your bay door always stayed open the manager at this location is very awesome You had a couple customer service people that could work on their account better than that the manager there does a
treveka j. le
I Hate UHual They Stole All My Things And Charged Me 400 Dollars For The Rest Worst Experience Of My Life So I Wouldn't Recommend Them To Anyone Or Anything
MARSHA R. le
Staff was always willing to be of service and addressed issues quickly.
Larry L. le
Customer service was Excellent!!!!!!!!!!!!!!
LETA/ Justin B. le
No comment at this time
Robert G. le
The rental process was quick and easy.
Leamon L. le
I can not recommend anything that you obviously haven't already thought though and implemented. Keep up the good work.
Randal / Nedra G. le
Chuck & the gang are always on top of it!
Jill W. le
The sliding latches are a pain! 10 mins each time to try to slide it just right while stepping on the handle to try to line it up. Other customers had problems too they said. Dust from ceiling fell
Shannan B. le
None
sedrick b. le
Well clean and good employees thanks for y’all time.👍🏾
Tresia T. le
I wouldn't recommend this facility because I paid cash for a payment and three days later they hit my debit card for the same amount without authorization and then said it could be 30 days to return.
Oladipo O. le
Upon move out noticed mouse droppings on my stored items, it was pretty widespread
Carla S. le
Staff was rude quote was way under cost
Michael S. le
Facility and security good. Service was quite poor. Move the boxes for sale so that a line can form. Agents need to be eager to help. When 5+ ppl in line, no agent should be doing sales calls.
KAREN F. le
Terrible
JENNIFER C. le
Very good they said I will get one month free
Jill W. le
Employee’s abrasive and fast delivery of terms were hard to follow so I had to ask several questions. Door to unit is extremely hard to open and latch sticks and very hard to loosen.
david n. le
good delivery driver
Shawn H. le
I had to wait in line for over 40 minutes with only 2 people in front of me. Very short staffed.
Beverely H. le
No light,you have to buy a lock.
Johnny R. le
It’s was a pleasure working with you guys
keith f. le
wish they had elevators in the building
Bruce c. le
Nothing else to say
RANAY R. le
Good
ERICA W. le
Thank you for having a great facility for my storage needs.
Vonda S. le
I never was sent any emails says when I was losing my storage I was sent one email when I rented the storage and this one I am responding to
Darby M. le
Very convenient. I appreciate getting one month free - that makes moving houses much easier. Would definitely store again if I needed it.
Mark G. le
Smooth process from beginning to end. Thanks!
Alice P. le
They were very helpful the atmosphere was very clean and controlled room temperature I would suggest and recommend this place is to everybody U-Haul is in excellent company and they had a very good st
Helen W. le
Easy to do business with
ANTHONY B. le
The service was great. Thank you very much for your help getting into the area.
Renee J. le
Service was awful... Some we friendly like the guys outside in was rude.
CRYSTAL B. le
I reached out to the facility several times and never received a call back concerning my storages. I reached out directly and several times. I live out of state and tried to remedy he situation.
corey l. le
Great experience
CORTINA T. le
Clerk didn’t end storage agreement on the day I requested.
Beverly D. le
Very professional..great to work with
Debbie E. le
Always busy could use more help maybe