Customer Reviews for U-Haul Moving & Storage of Southern Plaza

Évaluation :

1

I have a problem with my bill & I can't ever get anyone on the phone. I've sent the customer service email a message and still no response.

Évaluation :

5

Seguir así con el excelente servicio i buen trato Alos cliente

Évaluation :

1

Truck was junk broke down on me nobody answers phone at store or roadside took roadside 4 hours to get ahold of and now uhaul says I owe them 1 penny lol get it together will not rent from uhaul again

Évaluation :

5

Definitely one of the best U-haul experiences I have ever had. Staff was cordial and a lot of fun. Equipment performed perfectly, was clean and we'll maintained. Excellent!

Évaluation :

2

It was way too expensive. The price was initially one and they made me pay more and the receipt doesn't have a break down of the cost to justify it.

Évaluation :

5

It took me a few minutes to find where to put the keys after hours. Maybe a sign on the corner of the building just to save time. It was dark, so I may have missed it, if there was one.

Évaluation :

3

Truck was not cleaned inside appeared to be pop spill on middle counsel and inside drink holders

Évaluation :

1

Did not get the size I ordered and paid the same price

Évaluation :

4

Some people look not so motivated. 🙄 Give the employees some credit!

Évaluation :

2

We had issues from the very get go the truck car hauler . The truck was dirty and smelled bad . I have pictures of the inside of the truck on how dirty it was . This is the worst experience I have had with U-Haul. Very disappointed in the overall experience especially for what we had to pay for rental and returning the car hauler 3 days early and returning the U-Haul truck 2-1/2 days early. Not to mention when we went to drop off we had to go further down the road then the first initial drop point . Just very unhappy with total experience

Évaluation :

5

Very Nice Helpful Staff 😊

Évaluation :

5

While the experience at the location was efficient and very pleasant, the online and phone customer service was a nightmare. I would suggest allowing customers to communicate directly with local staff.

Évaluation :

3

I wish they were more costumer focused .

Évaluation :

1

Employees should wear mask. One had no mask the other was not wearing it properly. Employee was extremely disinterested.

Évaluation :

5

Keep personal issues behind close doors manager felt it was appropriate to talk down to his associate infront of customers, and I also never received boxes a purchased and when I called to notify of the situation I didn't receive a response

Évaluation :

3

Front end needs work, the steering wonders and requires constant correction

Évaluation :

2

Young lady that waited on me was more interested in arguing with another employee who stole her phone charger. Didn't do much explaining about the contract. No professional at all.

Évaluation :

2

The customer service was overall, lousy, and the equipment did not meet my needs. I didn't catch his name, but he was a silver haired-middle aged gentleman that was just not nice. When I asked him a question about receiving my trailer, his response was one that was “gruff” and with a definite tone of annoyance as he told me to “get in line.” The trailer was marketed as a 5' (60”) x 9' (108”). However, my lawn mower with a 48” deck would not fit. Therefore, the trailer was useless, and I had to return it to a location with employees who clearly had better things to do than serve their customers. The only words spoken to me at drop off (while he was facing the opposite direction, pushing the trailer back to its place) was, “your final receipt will be emailed to you.” I will NEVER utilize this location again!

Évaluation :

3

Your app needs work. There are far too many menus and it doesn't talk to the servers well. When you set up something with the app the employees at the location don't know about you even setting an appointment. All in all you can get the job done but your process is more frustrating than it needs to be.

Évaluation :

5

All trailer lights went out besides dtr lights shut off about 100 miles into our dive. Just more annoying then anything really

Évaluation :

1

Have a more helpful staff. When I arrive to pick the truck up the staff was great. When I went to drop off the truck no one was at the return green tent. So I drove the truck to the front door. I went in to let them know that I was there to drop off truck. Everyone was helping others and when it was time they all looked at me like I was crazy. And then one of reps told me to drive the truck back to the green truck and someone will meet me there. So I went back to the truck to take it to the text and another rep came out of the building saying mame I will drive it over and process your return shortly. I thank him. And when I got home to check my email I see that I was charged for additional mileage. The additional mileage fee should be taken off because I drove around the building making my mileage go up. I also think mileage fees should be waived or cancelled if the truck is rented for local usage. I Would like for a manager to call me back.

Évaluation :

5

Make sure that the trucks are inspected, especially the tires. Before letting it leave the premises.

Évaluation :

5

I got off to a rough start. I was late for my pick up time, but the truck assigned to me was late getting back and the technician was just finishing up the cleaning and sanitizing. I had ordered a dozen furniture pads but they were not in the truck. I emailed U-Haul and I was not charged (thank you!). Everything after that went very well. The truck ran fine, it was clean and easy to drive. The return was easy and overall a very good experience. I would highly recommend U-Haul, especially this location!!

Évaluation :

3

Long ways away for drop off...

Évaluation :

1

They don't fully clean the truck and they also charge if the full inst exactly full when the truck is still full. Never will go there ever again

Évaluation :

5

Guy that helped me was knowledgeable and professional. I'd hire him.

Évaluation :

4

That truck needs gotten rid of.

Évaluation :

4

Everything went well except for the first truck brakes or not working right and I had to return the truck and receive another truck besides that everything went well

Évaluation :

5

You are alright thanks.

Évaluation :

2

My comments are in general and not at this location. I rented the equipment on line at my preferred location one week before needing the equipment. One day prior I get a call from the regional office saying I needed to pick up the equipment all the across town. There was no remorse or an apology asking if this was ok or nothing. Just assumed this was all ok with no customer appreciation for what an inconvenience this was for the customer. Very poor communication skills and then was told we are spending too much time on the phone when they put me on hold 3 or 4 times but it was my fault for trying to compromise on a workable solution. Overall was really disappointed in the way I was treated. Certainly in my opinion there is customer communication training at the Indianapolis regional office. Will definitely consider an alternative supplier in the future.

Évaluation :

5

I PAID FOR A DOLLY AND WASNT PRESENT

Évaluation :

2

Make sure the running light work on all trailers

Évaluation :

1

The customer service here is just horrible

Évaluation :

1

Train your employees on conflict resolution or better yet how to diffuse a situation or not start a situation with a customer.

Évaluation :

5

Under the seats were nasty. Someone left 2 masks in the truck.and the passenger side seat was really sticky and nasty. But ive used this location alot of time and the staff is always nice.

Évaluation :

5

Inspect the equipment before renting it out. The tow dolly i rented had broken straps and was completely unsafe for towing a vehicle! I ended up using a chain instead of the dolly. I let the guy who unloads and cleans equipment know and he didn't seem too concerned. But he was respectful and said he'd make note of it.

Évaluation :

1

I attempted to rent a 6x12 enclosed trailer on Thursday morning, the 11th of March only to be told that the system was down and to come back. When I returned that afternoon another associate said that I didn't need to return but to come in on Friday morning to pick up trailer. The next morning when I arrived the manager was working the desk and when I told him I tried calling, he said he does not answer his cell phone because UHaul does not pay him enough. I think the rate for renting was outrageous -700,00 $. I even had trouble turning it in. UHaul has some work to do in customer service. Steve Collins. 252-377-7227.

Évaluation :

2

They did not have the truck I ordered 2 days prior to pickup. Had to drive way out of my way to pick up another truck at a different location. My order clearly stated pickup at Southern Plaza on East St. VERY UNHAPPY CUSTOMER.

Évaluation :

5

Eric was AWESOME! He took care of any issues and made the experience a great one! Thanks Eric!!!

Évaluation :

4

First of all nobody liked moving, but the fact this location made this such a great experience for me was much appreciated. I had previously went to a different location where it was a complete mess, the truck was nasty and it wasn't running correctly I just canceled the reservation. I will only rent from south east street. Eric and Kevin went the extra mile not only for me but for other customers. Thank you! I'll be back!

Évaluation :

5

We also used MoveHelp.com - they were terrific!

Évaluation :

5

This location has great customer service & Justin ( Manager) went above and beyond due to my emergency move away from abusive husband. I dont know if its policy but I am greatful for his assistance with my situation & needing late night assistance. I hope uhaul helps others like he helped me have the option to "get out" & not miss work. I have to rate this store an 20 out of 10. Amanda

Évaluation :

5

Complicated to find door

Évaluation :

5

They are always super helpful

Évaluation :

5

I can't remember his name, however, the gentleman that signed me out had a slight limp from a leg injury couple of weeks ago. Very respectful gentleman. As well as everyone that I've encountered at your professional facility. Thank you for your professionalism. Sincerely, Tim Cook.

Évaluation :

1

I paid for a storage unit, when i arrived to uhaul to put my belonging i was given a unit that belong to someone else, they where closed.. The manager Justin was called he was very RUDE! hung up in me and my daughter face. I had to get a storage some where else! Anyone looking for a storage this is not the place to go!!!

Évaluation :

3

I was moving my son from another state I needed somewhere to store his washer and dryer. I didn't get to the facility until after hours it took me 45 minutes to find my unit for me only to discover that I could not install a washer and dryer in it as it was an upper level Unit. I was unable to exchange unit for a more appropriate one so I ended up having to cancel my friend home find another place for my belongings and still had to pay for one month of rental when I never actually accessed it.

Évaluation :

5

If I ever need a storage unit again. I will use them again.

Évaluation :

5

Kevin was amazing & super friendly & helped me when no one else would

Évaluation :

5

I have no complaints at all. They were very friendly and helpful and even walked me to the storage and it was the size I needed... 

Évaluation :

5

I definitely would recommend uhaul east street indianapolis to friends or family. They are very convenient and the staff is so friendly.

Évaluation :

5

The team helped me get a great Covered storage spot for my boat! Thank you very much.

Évaluation :

5

I still have an incident with damage to my vehicle from an overhead door to tend to with management, but overall you guys have been great.

Évaluation :

3

I rented another uhaul at move out. Am I qualified to get my last month for free?

Évaluation :

5

Dyson cleaning the workers work with the people real nice

Évaluation :

5

Cassie was the best help... Thanks for your service

Évaluation :

5

Cassie was the best help I could ever receive.... Thanks for everything... Tenant 1077

Évaluation :

4

We moved. That the only reason, we got out. Thanks

Évaluation :

5

My husband and I always enjoy renting the trucks as well as, the storage units at East Street Indy Uhaul. The staff is always ready to help & always friendly! Keep up the good work!

Évaluation :

5

Erik was awesome! Very friendly and efficient!

Évaluation :

4

Well satisfied

Évaluation :

5

Everything was great, from check in to customer service

Évaluation :

1

The people are rude. I would never use u-haul again.

Évaluation :

5

Very helpful.and accommodating. Went the extra mile to help me.

Évaluation :

3

late evening not a good time for employees

Évaluation :

5

Very clean facility! The staff is always friendly & helpful!

Évaluation :

5

I had excellent,. quick and professional service.

Évaluation :

5

Everything went smoothly

Évaluation :

5

5 star service

Évaluation :

5

Staff was very nice

Évaluation :

5

The staff was very nice and the customer service was top notch

Évaluation :

5

Stacy went out of her way to make sure i was taken care of and happy. U have a great employee in her and will continue to do business with u-haul because of her.

Évaluation :

5

Thanks

Évaluation :

5

The customer service was great. The deals were even greater.

Évaluation :

5

Nice and safe facility. Very good customer service. I have rented trucks and trailers from them and a covered RV storage space. They will stay my go to place for those rentals.

Évaluation :

5

I will never go somewhere else because they are cheap n storage and very helpful with their customers

Évaluation :

5

If I ever need storage again. I would come back to U Haul.

Évaluation :

5

The workers were all very pleasant

Évaluation :

5

Look forward using you guys again soon!

Évaluation :

2

The staff were rude, complained about having to do anything, and were on their cell phones while I stood first in line.

Évaluation :

1

Manager when signing lied several times, never able to contact by phone. so many problems and not room for all issues. Just happy I will never deal with this place again.

Évaluation :

5

All the staff are great and helped me with all my questions and requests

Évaluation :

5

VERY GOOD SPACE FOR STORING MY RV TRAILER AT A VERY GOOD PRICE

Évaluation :

3

Needs more desk help too many people waiting to get helped

Évaluation :

1

Dirty, poorly-maintained facility. Staff was unaccommodating and did not respond to emails. Had unit for nearly 4 years but was not allowed to change monthly due date so incurred many late fees.

Évaluation :

5

Ahsley Magee and all staff were wonderful to work with and did an exceptional job

Évaluation :

5

Very good customer service

Évaluation :

5

I would like to thank everyone on the help with my move out. Stacey was very helpful.

Évaluation :

5

All was good very friendly and very helpful and answered all questions the last running this place is amazing and probley the best service I’ve ever had with any uhaul

Évaluation :

5

Super smooth transaction and exceptionally friendly and helpful staff.

Évaluation :

5

Great Place !

Évaluation :

5

This team does an excellent job - from the Manager to your tech that installs hitches.

Évaluation :

5

Very nice, professional people. I felt safe and secure storing my items at this facility.

Évaluation :

5

The young lady that assistedmy husband & I was very nice, patient. When we came back she was so helpful when we were stressed & trying to decide what size unit to rent...please thank her again for us.

Évaluation :

5

Good experience

Évaluation :

5

Wow! Dealt mostly with Cassie. Exhausted from moving and the 2 day trip I could hardly think anymore. Come to find out I didn't have to. Cassie was on it, was like she had 90 yrs of experience.

Évaluation :

5

Easy access and very friendly staff.

Évaluation :

5

staff was very helpful

Évaluation :

4

Overall great experience at the S East St U-Haul location. Facility and unit were clean, availability was great, and the process was smooth.

Évaluation :

3

Only problem I had was trying to contact Charles Short I have left several messages he NEVER return any. So I'm hoping I don't get a payment taking off my card

Évaluation :

2

I receieved an e-mail that my UBox had arrived at the location & a follow up email that payment had been run. No one reached out to me to inform me. Once we showed up, we had issues accessing the box.

Évaluation :

5

Knowledgeable and friendly staff. Very affordable and security is top of the line.

Évaluation :

5

A+

Évaluation :

5

They were so helpfull and on time.

Évaluation :

5

Na

Évaluation :

1

This is my first time using U-Haul for storage and I would never do it again I was treated very poorly brushed off at times constantly calling customer service for help and at one point disrespected.

Évaluation :

4

Overall I good experience. My only complaint is the wait times. Most of the time that I would stop in the office there would only be one person working in the office with a line of customers waiting.

Évaluation :

5

Chuck and the rest of his staff were extremely friendly and helpful. When my lock froze, his staff got me in my unit within minutes. Would definitely recommend and/or use again if needed!

Évaluation :

5

Chris was incredibly helpful every step of the way!

Évaluation :

5

Your bay door always stayed open the manager at this location is very awesome You had a couple customer service people that could work on their account better than that the manager there does a

Évaluation :

1

I Hate UHual They Stole All My Things And Charged Me 400 Dollars For The Rest Worst Experience Of My Life So I Wouldn't Recommend Them To Anyone Or Anything

Évaluation :

4

Staff was always willing to be of service and addressed issues quickly.

Évaluation :

5

Customer service was Excellent!!!!!!!!!!!!!!

Évaluation :

4

No comment at this time

Évaluation :

5

The rental process was quick and easy.

Évaluation :

5

I can not recommend anything that you obviously haven't already thought though and implemented. Keep up the good work.

Évaluation :

5

Chuck & the gang are always on top of it!

Évaluation :

3

The sliding latches are a pain! 10 mins each time to try to slide it just right while stepping on the handle to try to line it up. Other customers had problems too they said. Dust from ceiling fell

Évaluation :

5

Aucun

Évaluation :

5

Well clean and good employees thanks for y’all time.👍🏾

Évaluation :

1

I wouldn't recommend this facility because I paid cash for a payment and three days later they hit my debit card for the same amount without authorization and then said it could be 30 days to return.

Évaluation :

4

Upon move out noticed mouse droppings on my stored items, it was pretty widespread

Évaluation :

2

Staff was rude quote was way under cost

Évaluation :

2

Facility and security good. Service was quite poor. Move the boxes for sale so that a line can form. Agents need to be eager to help. When 5+ ppl in line, no agent should be doing sales calls.

Évaluation :

1

Terrible

Évaluation :

5

Very good they said I will get one month free

Évaluation :

2

Employee's abrasive and fast delivery of terms were hard to follow so I had to ask several questions. Door to unit is extremely hard to open and latch sticks and very hard to loosen.

Évaluation :

4

good delivery driver

Évaluation :

2

I had to wait in line for over 40 minutes with only 2 people in front of me. Very short staffed.

Évaluation :

3

No light,you have to buy a lock.

Évaluation :

5

It’s was a pleasure working with you guys

Évaluation :

5

wish they had elevators in the building

Évaluation :

4

Nothing else to say

Évaluation :

4

Bien

Évaluation :

4

Thank you for having a great facility for my storage needs.

Évaluation :

3

I never was sent any emails says when I was losing my storage I was sent one email when I rented the storage and this one I am responding to

Évaluation :

5

Very convenient. I appreciate getting one month free - that makes moving houses much easier. Would definitely store again if I needed it.

Évaluation :

5

Smooth process from beginning to end. Thanks!

Évaluation :

5

They were very helpful the atmosphere was very clean and controlled room temperature I would suggest and recommend this place is to everybody U-Haul is in excellent company and they had a very good st

Évaluation :

5

Easy to do business with

Évaluation :

4

The service was great. Thank you very much for your help getting into the area.

Évaluation :

2

Service was awful... Some we friendly like the guys outside in was rude.

Évaluation :

2

I reached out to the facility several times and never received a call back concerning my storages. I reached out directly and several times. I live out of state and tried to remedy he situation.

Évaluation :

3

Great experience

Évaluation :

4

Clerk didn’t end storage agreement on the day I requested.

Évaluation :

5

Very professional..great to work with