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Amber E. | Overall ExperienceSelf Storage Units in Indianapolis, IN, 46227
U-Haul Moving & Storage of Southern Plaza
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U-Box -Conteneurs MD pour le déménagement et l’entreposage
Nous livrons U-Box - vous les remplissez et nous les entreposons dans notre entrepôt sécurisé. Chargez à votre rythme! Il suffit de nous appeler pour la collecte ou le dépôt de vos U-Box - conteneurs.
Qu'est-ce que le service en ligne emménager/louer maintenant?
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U-Haul Moving & Storage of Downtown Indianapolis
1430 N Illinois St, Indianapolis, IN 46202 View Available Units5,5 miles from this location -
Downtown Indy Self Storage
1233 West 18th St, Indianopolis, IN 46202 View Available Units6 miles from this location -
U-Haul Moving & Storage of Irvington
6525 E Washington St, Indianapolis, IN 46219 View Available Units6,6 miles from this location -
Shortridge Storage LLC
405 S Shortridge Rd, Indianapolis, IN 46219 View Available Units7 miles from this location
Évaluations des unités d'entreposage par les clients
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- 4,0 - Cote moyenne des clients
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Donna B. | First ImpressionsI only used 3 days of my unit, and hope to be reimbursed, for some of the time I don't use. But was told that it wasn't part of the policy. I think that unfair, I expect to be refunded the whole amount. The if my rent was due on the 2nd of the month, and I moved out on the 5th. Why shouldn't I receive some of my money back? Sincerely Nila Carter
Nila C. | Overall ExperienceThe office people doesn't help you they just say it's over here, over there, a little more input from them to explain how to get in and out of your storage and exactly where your storage is would be helpful instead of just sitting there pointing fingers
jerry s. | Overall ExperienceIt was very hard to place things into my storage unit.
Dee C. | Overall ExperienceVery good customer service experience
Dominique M. | Overall ExperienceThe new staff rock. I thought I'd never shop with U-Haul ever again in life but the new management has changed that for sure A++
Charrise B. | First ImpressionsI arrived with my reservation for the unit. I was told the number of my unit and then the unit had a lock on it. Then I was told that was an auction unit and they had no more. I then was told by the agent that she was texting with the store manger and the manager stated they could give me a second unit to accomodate me but I would have to pay for it. Not at ALL the proper solution. I chose the bundle online for the purpose of getting 1 month free when I selected the truck, the movers and the storage. After I affirmed that was not a good solution because I was being inconvenienced. I had driven the truck from Cincinnati to walk into the storage unit and to be met with this was ABSOLUTELY unacceptable. Neither of the two agents in the store seemed to be phased at the inconvenience. The store manager eventually told one of the agents, supposedly through text, to give me the second unit without charge. I was told to go to the 2 separate units, which were not next to each other and locks would be in them. They were not. I called the inside of the store and had to come back in and get the 2 locks. Which thankfully they did not charge me for and gave them to me at no cost. This was the ABSOLUTE worse customer service experience I have ever had. As a manager myself, the manner in which this was handled was deplorable. Attempted to contact customer service and spoke to a representative by the name of Kevin. He then stated he was transferring me to customer service and disconnected the line. Completely unprofessional on each and every level through this entire move. My 55" television, lamp and bar stand were broken. Lesson learned. Will NOT do business with this company again and will NEVER recommend this to anyone in a move.
Tonnesha N. | First ImpressionsI arrived with my reservation for the unit. I was told the number of my unit and then the unit had a lock on it. Then I was told that was an auction unit and they had no more. I then was told by the agent that she was texting with the store manger and the manager stated they could give me a second unit to accomodate me but I would have to pay for it. Not at ALL the proper solution. I chose the bundle online for the purpose of getting 1 month free when I selected the truck, the movers and the storage. After I affirmed that was not a good solution because I was being inconvenienced. I had driven the truck from Cincinnati to walk into the storage unit and to be met with this was ABSOLUTELY unacceptable. Neither of the two agents in the store seemed to be phased at the inconvenience. The store manager eventually told one of the agents, supposedly through text, to give me the second unit without charge. I was told to go to the 2 separate units, which were not next to each other and locks would be in them. They were not. I called the inside of the store and had to come back in and get the 2 locks. Which thankfully they did not charge me for and gave them to me at no cost. This was the ABSOLUTE worse customer service experience I have ever had. As a manager myself, the manner in which this was handled was deplorable. Attempted to contact customer service and spoke to a representative by the name of Kevin. He then stated he was transferring me to customer service and disconnected the line. Completely unprofessional on each and every level through this entire move. My 55" television, lamp and bar stand were broken. Lesson learned. Will NOT do business with this company again and will NEVER recommend this to anyone in a move.
Tonnesha N. | First ImpressionsThe manager, Mary, went above and beyond to help me with my storage unit. I was so happy with the outcome. The best experience I have had with U-Haul.
billie m. | First ImpressionsLost document and staff approved things without my consent. And setting up the proper appointment times
James P. | Overall ExperienceAPPRECIATE YOUR TEAM AT THIS LOCATION..THANK YOU...!!!
michael s. | First ImpressionsI rented a large unit and the only access to it is stairs and I have a lot of very heavy household items that idk how to get up the stairs.
Briley A. | Online Move In