Customer Reviews for U-Haul Moving & Storage of Southern Plaza

Évaluation :

1

In the morning there the was a long line, going extremely slow. The three agents were not working normally, the computers were totally slow . All the customers frustrated really. Change u you our computer and update your old dates system! I was only with Dieved when I dropped up the vehicle. He was kind and helpful. The rest was awful and worst.

Évaluation :

4

This truck smelled so bad. It smelled like dirty towels.

Évaluation :

1

Truck low gas. Customer service bad

Évaluation :

3

I was informed that my truck had a tail light out. You should check that out. The checkout app did not let me check out

Évaluation :

4

The General Manager provided excellent customer service.

Évaluation :

3

The 24/7 pick up wasn't the best. I was there to pick up at 7pm after hours, so was told at reservation to use key box. I was there over an hour and on hold with 1800GOHAUL for over 30mins. The key was never left in the box so was unable to get my truck and had to wait till next day.

Évaluation :

1

The trailer they gave me had a burned out turn signal. They didn't test it and obviously put me on the road for a 3 hr drive in a very hazardous situation. In addition, they didn't install the chain stops on the end of the chains. While driving, I head the trailer making quite a bit of noise over certain road conditions/bumps. I came to find out that the Columbus location informed us what had been done and that had the trailer come unhitched for any reason, the safety chains could have easily failed. The fact that this UHAUL store put us in this danger is honestly hard to process. I now know why I had several different close calls on the road with people unable to see/understand when I was changing lanes. I will NEVER use this UHAUL store again. I called to tell UHAUL about my experience and tell them this wasn't right and they took my name and registered a "Support Case" and basically said they would refund 1/2 of the rental. HALF? Seriously? What in the world is that about? They put me in a VERY hazardous situation and don't refund the ENTIRE rental. Just plain crazy...I can't believe they had the audacity to suggest a 50 % charge for this service. NEVER AGAIN. And, I will tell anyone and everyone I get the chance about NOT using this Store.

Évaluation :

4

Dave was fantastic!

Évaluation :

1

I would like a refund for the truck being almost 2 hours late and costing us a lot more money due to having to pay movers through this time. I filed a claim on my receipt

Évaluation :

1

Cluster panel was ripped out of the truck I rented. I did not know that was not supposed to be the case. I am now being charged for the equipment not being maintained well.

Évaluation :

1

Horrible service, charged me for things I didn't even use or have available the whole experience was a headache I didn't even have the patience to try and ask for a refund

Évaluation :

2

Tires on the auto transport were suspect, one of them low. It was aired up but then went flat 2/3 of the way into our journey requiring roadside assistance.

Évaluation :

2

Every truck had a check oil, check ABS light, or check engine light. By the third truck I just had to settle for a check engine light and hope for the best. Luckily nothing went wrong and it was a smooth ride. The staff were nice and understanding but the trucks were kind of sketchy

Évaluation :

4

Need more staff, long lines sometimes! Manager is very courteous!

Évaluation :

1

You are way understaffed, David was handling the Crisis best he could you had 12 people in Line at all times, It took me an hour to do a 5 minute transaction. David had a great attitude and was extremely courteous and apologetic.

Évaluation :

2

When refilling to required level (just past the 3/4 tank which was recorded as 7/8s lol) the gas gauge stopped at 3/4 tank (I stopped pumping and started vehicle twice - no change). Ended up filling up the tank (the pump stopped) not by choice. As I pulled onto the road - the gauge went past the FULL mark. $4,19/gallon of an extra 1/4 tank ($59,08 for 56 miles) due to the faulty vehicle gauge. Only consideration by management was a $20 off NEXT rental. What a fucking joke.

Évaluation :

1

I had to rent twice from this location because I had made a reservation and they claimed because I was 15 minutes late, of which NOONE , NOT ONE PERSON, MENTIONED, my truck was given to someone else. I have rented from U-Haul for years and have *never* heard of this bullshit. If I could have given 1/2 Star, I would have.

Évaluation :

3

the experience was very disorganized and chaotic and I was assigned a vehicle that was not logged back in. I did get a different vehicle- it had check oil light on and low tire light on. I needed it for 3 hours- so it worked for that. staff was friendly but overwhelmed

Évaluation :

1

Have truck ready and parked where it won't be blocked in, and have what people order in the truck (pads, dolly, straps...my truck was blocked in, and didn't have furniture pads in the truck, had to delay moving, for 2 hours because I couldn't get the truck until 7am

Évaluation :

1

The guy working the counter was more interested in helping the other guy at the counter find a place to replace his screen on his iPhone rather than wait on the 10 customers in line. When I expressed discomfort about him not helping the customers he threatened to cancel my reservation. When I reached the counter for my turn he didn't like my complaint about the online process and told me to leave. I asked to speak to the manager and he tossed me his card and told me he didn't know where he was. I walked the whole facility until I found the manager who then took care of my reservation. I will never return to this location again and I hope this employee was fired.

Évaluation :

1

Heavy set African American male that was working the counters around 3:30pm on Friday may 6th was rude & in a rush . Very nasty attitude . Caucasian Women was very helpful & told me everything that I needed to do when returning the vehicle and explained everything well ! truck was great . Just wasn't pleased with that mans attitude for no reason

Évaluation :

1

Horrible location. Waited 30 min on truck even though had online check in. Staff was unprofessional and each person gave me a different answer to a simple question I had. Bad!

Évaluation :

5

Keep up the good work and thanks.

Évaluation :

3

The first truck we received (26 foot) had a hole in roof and had to return. this was a one-way rental. Another 26 ft was not available on a one-way. we had to use a 20-footer. The staff was very friendly, but the wait in line was excessive.

Évaluation :

1

Very disappointed that our 7:30am no contact pick up was not set up properly. The location did not open until 9 so we had to wait until then. I had friends there, too, who had woken up early to help and we all had to wait. Upon opening the clerk gave the excuse that there were cars racing on the road the night before/ parking in the parking lot? The lady behind us was supposed to have a 6:30 pick up that was not set up, either. Guy at the counter apologized but mostly laughed it off and opened with no sense of urgency as the line moved slowly. If it had been me I would have been typing as fast as I could, and kept chit chat to a minimum (him and the 1st guy in line had a whole side conversation...). I mentioned that we should have been notified and he was like, yeah, I probably should have done that last night like the thought had never occurred to him. Not impressed, very disappointed. Would like at least a partial refund.

Évaluation :

1

I returned My Uhaul With 3/8 of a tank at around 7:45 Am. I was called at 3pm and informed that my Uhaul had not been returned. I called and found that my Uhaul had been checked in but I owed 85$ for returning the Truck with 1/8 tank. I called in and was informed that gas had been stolen between the time I returned it and when it was eventually checked it. I was told that I would be refunded that money. However I was not. I will not be back to this location.

Évaluation :

2

Had to wait an hour and a half to get the equipment, even through the reservation was made on line.

Évaluation :

3

I didnt give excellent because when I reserved I was told a price due at pickup. When I got there it was an additional $200 deposit not previously mentioned.

Évaluation :

3

Need more employees to help check out customers. I waited over 25 minutes to get my reservation.

Évaluation :

1

Awful, slow, unkind service to the point of being degrading to customers. I never leave reviews on anything, but this was the worst customer service experience I've ever had. Never renting here again.

Évaluation :

3

Only 2 people working, and only 1in the office processing customers. There were at least 15 people behind me, and I waited almost an hour with only 6 customers in front of me. The guys were friendly but were woefully understaffed.

Évaluation :

1

Where do I begin? The line was 30 people long and only one worker. I had friends meet me by my apartment to help me move, but was stuck in line for over an hour. When I get to the front the employee is on his phone texting someone instead of helping. He was super unclear on the drop-off. I didn't know about the $200 deposit required. Cargo van stalled out on me. When I returned, no employee was clear on what to do. Awful experience. Never again.

Évaluation :

1

In line from 5:15 pm to being last customer of day for a 6 pm pick up, yet y'all charged because of the long wait time you charged me the extra time when it wasn't my fault. 19 people in line when I got there and only 1 person working. You had me scheduled to drop off truck at 6 but I didn't get it till 8 pm, walked out at 8:04 pm so you charged me additional monies. One person working. Manager should have come in to help and on a Friday night.!!! Very rough Ride. Air bag cover broke off. Truck was Filthy inside. I will never rent nor will I recommend. You used to be a respectable truck rental place. What gives!!!????

Évaluation :

3

Cab interior surfaces could have been wiped down better, seatbelts were sticky

Évaluation :

2

The front desk needs to improve the wait time. I waited an hr to get my truck.

Évaluation :

1

I was overcharged 100 miles. That made a mistake and I want to talk to someone.

Évaluation :

5

Just keep up the great work thanks

Évaluation :

1

I reserved an 8AM several weeks ago. Then I waited in line for an entire hour while the sole employee helped one or two customers, then went off on a call with someone from another store about the shipping of a part. After waiting for AN HOUR after my reservation, I was told that the truck I reserved was completely unavailable, and to come back later. I came back later, and the employee tried to give me a small cargo van when I reserved a 20ft truck. Your delay completely spoiled my move, and wasted dozens of man hours between the people I had show up to help me move at the time I reserved. Despite the PALTRY $50 credit, I will NEVER EVER use U-Haul again, and I will be sure to let everyone I know just how horrible of an experience your store was.

Évaluation :

5

Have detailed instructions posted for after hours drop offs.

Évaluation :

1

Waited an hour to get a reservation and then was told to return the vehicle 3 hours from when it was rented instead of the 4 that I reserved online. Incredibly frustrating- will go out of my way to avoid using this location again.

Évaluation :

4

The truck I was issued had serious engine issues. I made sure to call corporate just in case so they would hopefully pull it from use until it gets fixed. I do not want someone to break down during their move.

Évaluation :

5

A much larger location, but everything was orderly and properly marked for drop-off.

Évaluation :

4

Not sure. I always get what I needed.

Évaluation :

3

customer service was bad...waited over 45 mins to have the truck inspected and returned even though we were the only ones under your tent! your employees were thin and overworked resulting in very poor customer service. It also took us 30 mins of standing in line to retrieve truck even though we checked in online. lines were long and your computer system kept freezing up.

Évaluation :

1

They had no procedures for checking truck back in. Just said to leave it and they would take care of it. Jen they called me three consecutive days after I dropped it off wondering when I was going to return the truck. Spent multiple calls trying to get this resolved. Terrible experience.

Évaluation :

5

You can doing

Évaluation :

5

Everything went smoothly for me and all I can really say is just keep up the great teamwork and the next customer would be happy as I was. Thank you guys keep up the awesome teamwork

Évaluation :

4

Ensure the online reservation system has accurate and updated information on the availability of equipment. I originally reserved a truck and trailer at another location, only to find out 2 hours before pickup time that the trailer was not available. The reservation was transferred to the 4011 S East St location because I was told both were available there. After arriving, I was told neither were available there. I ended up having to settle for a truck that was 1 size larger, but no trailer was available at all. Inter-store communication should have been better with regards to equipment availability.

Évaluation :

2

When I arrived the management staff was already frustrated from the employees overselling the box inventory, and corporate overselling the trucks. I was supposed to receive an open trailer that was reserved however it was not available! Thankfully I was able to use a different type of trailer and get the job done! It was over stressful and could have gone alot smoother. I do think the staff handled it best they could considering the circumstances. 7 people in line, 4 computers going at once and all the reservations had been sold!

Évaluation :

4

The staff was very friendly

Évaluation :

5

Anthony Johnson helped me with everything he was such, a sweet associate answered all questions did not rush me was the best customer service I've had in a long time he needs a raise

Évaluation :

3

While I would recommend this location to a friend, I would NOT recommend U-Haul as a company. My online reservation was a total disaster. I reserved a truck from a specific location, only to arrive and get told they have no reservation for me. My reservation was at the above referenced location. Upon further investigation, I discovered I had made the reservation correctly and U-Haul decided to change it without informing me (other than another text msg telling me it was time, once again, to complete my online reservation). Once I arrived at the updated location (considerably further from my house) they informed me that they didn't have a truck for me (even though there were clearly many trucks in their parking lot). They complained that online reservations kept sending customers to them even though they did not have the capacity. The employee's were clearly frustrated with the whole thing too. They had me call reservations and request my "reservation guarantee" credit. These words are what got me to a person who finally got me a reservation with a truck that was already on the lot. So, 90 minutes after I was supposed to have a rental truck, I was finally able to drive away with one. This caused everyone, including myself who were there to help me with this move to be late for other commitments they had. Finally, after returning the truck after-hours, U-Haul tried to charge me the full amount without crediting me for the "reservation guarantee". I did, however discover an email was sent to me telling me I should expect to see a credit within 5 business days. I did not notice this until the next day because I don't check my email on a constant basis and nobody communicated that little tidbit of information to me. As I said earlier, I will NEVER use or recommend U-Haul again!

Évaluation :

4

I am very happy with experience. The U-Boxes arrived safe and the movers suggested by the U-Haul Move site was very good- Polite and did a good job packing and unloading. One aspect may be improved-- the booking website and subsequent communications could be better. At Times it was confusing which numbers to call for information. For example it was not clear wen the boxes arrived in A Staten Island facility, it will be moved to the Brooklyn Park Slope facility for pick up by the movers in Brooklyn. The helpers on the phone (when able to get through) was polite , professional and very helpful.

Évaluation :

4

I am very upset with the staff there. My granddaughter went to pick up truck. They gave her keys and said it's outside in lot. She was upset because she had no clue which one. FINALLY they found an employee to help. Never again will I rent from them. They said they were busy. She was a customer too. Please recommend to the staff everyone that pay's reserves help till item is received. Thanks

Évaluation :

4

clean the trailers off

Évaluation :

1

No and had trouble returning and I want a refund!!!! Never coming here I have been here and they booked me under some name

Évaluation :

5

It was a busy pick up day, but the gentlemen were friendly and helpful. Dievid was fantastic!

Évaluation :

1

Awful customer service.

Évaluation :

4

The first truck I got I checked out pretty good except the inside of the back when I got to my own personal first pick up I opened it up and it was full of someone else's stuff I called back to the office and the lady said immediately bring it back and will give you another one. The truck she gave me was actually second in line so I asked her to bring the keys out for the first truck in front of it and we went up a little bit so I can get out and I'm not sure why but she just said take the first truck anyway so technically this was the third truck All of this delayed me by a couple hours which at the end of the day didn't matter we got everything done with plenty of time so I'm not really upset at all in anyway shape or form I've done business with you guys a number of times always had good experiences the only thing I would mention is a little bit more attention to detail in this location because someone that checked in the first truck missed the fact that it was full of stuff before they released it to the next customer which happened to Me. Again no big deal it all worked out just something for the overall company to be aware of

Évaluation :

1

Y'all charged me an overnight fee and also charged a cleaning fee. I dropped the truck before hours and the truck was empty and clean. I will never use your services again and I will tell everyone I know and out reviews out there about getting robbed almost $50 from your company and how incompetent your employees are at this store

Évaluation :

5

By continuing to do great work for the community.

Évaluation :

5

Merci

Évaluation :

1

Get ppl that knows about customer service ‼️ Because the ppl you have in there are rude‼️ I will never go there again in life‼️

Évaluation :

1

I reserved a storage unit about a month in advance and the unit wasn't available. Requiring me to find a different storage unit else where. When I was told there wasn't a unit available the woman at the desk did nothing to help find a new unit. This is completely unacceptable.

Évaluation :

3

Need more people skills rude to customers there lack of communication is off

Évaluation :

1

The staff was rude and they were on their cell phone and doing video call's. The customer's heard their conversation which was a lot of cussing talking about sex.

Évaluation :

5

Merci

Évaluation :

5

The manager was helpful even assisted me when my battery in automobile went out. Thank you again!

Évaluation :

5

Es un gran centro de storage muy bien el trato es muy bueno al cliente y es de gran ayuda para la gente que necesita un espacio de almacenamiento para sus pertenencias gracias a estos lugares gracias por existir y por su ayuda.

Évaluation :

2

Worker were very rude and inattentive. Store was busy and I'm sure they were try to multitask however going out on a break when there is a store full of customer just seems inconsiderate

Évaluation :

4

Everything was great. Only problem was the amount of junk people were storing and their junk getting dangerously close to my brand new camper.

Évaluation :

5

Employee was very nice and knowledgeable about her job everything in timely manner

Évaluation :

5

Toni & Brandon went above and beyond the call of duty, they not only made us feel right at home but were super friendly and amazin!

Évaluation :

3

While I think everything was clean and well maintained, I think it is absolutely asinine that there are no elevators or ramps for the second level storage units. I think it's ridiculous there are no dumpsters or anything that u can use without being charged.

Évaluation :

3

Upon move out, I asked for access which the female worker stated ahe couldn't help me, when I pick up a business card to call the GM (Eric Williams) she stated " no I'll call him" and proceeded to race me in dialing his number. End result the GM gave me a code to have access but the rude employee cause me to not be able to return my equipment the same day.

Évaluation :

2

From the minute I got there, the staff had no clue what units were available. I had a unit reserved and they said it was occupied. It took them 30 min tkk ok locate another one which ended up being two smaller units up a ton of stairs. They put me in 2 smaller units and sold me licks that apparently they don't approve of because every time I came to add or take away things there was an extra lock on my unit. When I went I ask about it they said it's because you have a lock that isn't approved. The lock they sold me and told me to use for my unit. I'm hey have no idea what's going on, what's available or how to maintain the availability. It was a mess and I don't know how they're keeping up with anything at this point.

Évaluation :

5

I haven't left ... Just moved to a larger unit

Évaluation :

3

The employees didn't want to listen they just wanted to get me in and out. The only way they wanted to help me was when I got mad and had to raise my voice.

Évaluation :

5

Anthony Johnson was the most helpful employee I’ve ever encountered I really appreciate him!

Évaluation :

4

To long of a wait time for help. I left after waiting 20 minutes there was only one person working at counter.

Évaluation :

5

South East UHaul Employees are the best, very professional. Very impressed

Évaluation :

5

Everyone was very nice.staff was very helpful and friendly.storage units were clean and well kept.would recommend to everyone.

Évaluation :

5

Extremely courteous and knowledgeable and helpful.

Évaluation :

5

Very friendly environment very professional employees

Évaluation :

4

This store was severely understaffed. Only two people on the property, one to take returned equipment and one to assist the long line of customers. However, they got the job done, but at the expense of many customers losing time on their moving experience. Please get help for these guys, before you burn them out and lose them!

Évaluation :

4

Need to explain the entry system to the storage units to new renters.

Évaluation :

1

My experience was bad from the beginning. I arrived at 8am to get my rental and was told it was rescheduled to 12pm. When I arrived at U-Haul at 12pm I had to wait in a long line. When I finally got to the counter they told me my reservation was canceled. That got fixed and I was given a smaller truck than I had reserved. I requested a storage unit and was given a unit far away from the location I was at due to the employees credentials not being transfered to his new store. I was running a little late getting the truck back and was charged another full day. The employee that fixed my storage unit was extremely helpful!

Évaluation :

5

Wonderful experience!!!

Évaluation :

5

Ben was amazing and provided exceptional customer seevice!

Évaluation :

2

I made the arrangements for your storage unit at the same time i reserved a u haul rental truck. I was told at that time that the unit was on the first floor and the cost was $109,95 a month. When i went to the storage facility i was told the unit was not on the first floor and the cost for a unit was $129,95 a month for a unit on the first floor. I showed the gentleman my paperwork stating the quoted cost and explained i cannot do the stairs at my age and since there is no elevator i have to use a first floor unit. He told me the person i spoke with does not know this facility and does not know what are first floor units. I asked to speak with a manager and was told the manager was not there. I asked him to write down the name of the manager so i could call to get the pricing resolved. He did not do this. I am also unhappy that the first floor unit is smaller than the other one due to the ceiling height. The other issue is the lack of lighting in the unit. It is very difficult to see to move or find items. I would like to be called about these issues.

Évaluation :

5

I was post to got something taken off when I brung uhaul back my sister was found dead

Évaluation :

4

I never got the free lock with my unit. There was no lock in the unit either.

Évaluation :

4

Merci

Évaluation :

2

Horrible almost EVERYTHING! The fact i had to come back to fix a problem that should have been resolved the same day as it happened just by following the order of return but instead it caused a whole mess and a half and multiple trips and even more reversed payments and staff being embarrassing loud and over talking me when I was explaining things to my grandmother. But honestly If I hadn't kept my multiple original copies of the transactions I would most likely still be told the wrong information about the reversed transactions and made to think that I need to pay because I didn't pay for anything because I'm getting first months rent free when infact I had proof to prove them wrong and not end up getting overcharged. It is infallible to think that employees and even employers would tolerate such an act of unproffessionablism towards the customers.

Évaluation :

2

I reserved a Ubox and they did not jave one but failed to let me know in advance even after the fact that they had a note put in 2 days earlier that the customer should be notified since there was no uBox available. I drove with all my stiff for loading to the location to find that u box is not available. I was flying out the next day and hence had no alternatives . For now i put it in the uBox at their facility. But will need people to move it from storage to U-box.

Évaluation :

1

We had a r.v stored there and it belong to our decreased son it was broken into 4 times and someone who rents there stole alot of my sons tools and old car parts and his camping stuff among alot more stuff that can't be replaced I will never rent their again they care less about your items

Évaluation :

3

Needs lights in units

Évaluation :

5

The staff at this store were amazingly friendly and helpful.

Évaluation :

5

The staff at this location is very helpful and friendly. They take pride in their work.

Évaluation :

2

Workers were all incredibly disinterested in helping me with anything. Was told there was an elevator but there was not one for my unit. Also was told there would be a lock in my unit, had to go ask the customer service people for one, they were still rude about it. Easy experience just bad customer service. Room is fine and facility is fine, just crappy employees.

Évaluation :

5

Excellent with the staff and location.....VERY POOR when I am trying to get in touch with a human on the phone.

Évaluation :

3

The pick up in Des Moines was a hassle as well as the drop off in Indiana.The staff at storage unit were very very RUDE.

Évaluation :

5

It would be very helpful if there was someone on duty in the office 24/7. That was the only real problem we ran into. We had questions only anon site employee could answer and there was nobody to talk to in the middle of the night when we were forced to do most of our moving due to work schedules. Otherwise it went smoothly except for the website is much too complicated for a first time user at 11pm at night plus the wait time to connect to a person is extreme not a fan of your web and app sites. Much more person to person contact needed. Would also like a facility like this one closer in Greenwood this was a major drive every time we had to go to the unit for anything.

Évaluation :

1

Talked me into renting with a free month. I told them my concern on late fees because I'm on a fixed income. Manager told me not to ever worry about fees since I am a veteran. Well then they made me pay late fees. Then up on my termination of the unit I attempted to rent a truck and they started telling me stories about when to have the truck back. The manager was so ambiguous that I informed him I was concerned about his behavior and would not be renting a truck. Another case of young thugs trying to take advantage of a senior citizen. I will never ever do business with Uhaul again.

Évaluation :

5

I really enjoyed having my unit sorry I had to move out if I need u again I will sure call u back thank u some much for having me as ur customer

Évaluation :

2

Not what I rented when arrived.

Évaluation :

4

The 24 hour surveillance on property security Gates around the units there isn't a reason why it shouldn't be accessed 24 hours

Évaluation :

3

The storage is very easy to access, the staff is friendly and we all receive an individual set of password to get in to the storage, which I think is safer. However, we are in the second floor, which is really hot and humid. But other than that I think is pretty good

Évaluation :

5

I would’ve preferred the office hours until 8pm.

Évaluation :

1

I arrived to the property to ask about moving my storage to a smaller and cheaper one. I was told that I could not do that until I paid $104 for my current storage. Although my current storage was a free month when we moved in. I tried getting the manager Eric Williams to explain the free month process to me. He started being belligerent when I told home he wasn't explaining something right. He was beyond rude and very unprofessional. I couldn't understand what he was sayin so I walked out to leave. He followed me and my fiancé to our vehicle were he continued to use profanity yelling and screaming. Almost 10 minutes later employee Brittany called and said the manager Eric was evicting me same day and I had to move out. This location needs new staff and a training course

Évaluation :

1

My reserve time got switch without being notified and storage unit was wrong size given upon reservation

Évaluation :

3

The truck jurked alot

Évaluation :

2

I waited 2 hours in line, where 1 person was at the counter complaining more about being the only person at the counter than actually trying to help people. Once I got to the counter, the rep wasn't able to process my payment for my time in the storage unit and asked me to leave and call another time. It was also extremely inconvenient to move heavy furniture to a second floor storage unit without an elevator.

Évaluation :

3

I thought the online processes were going to be helpful, but it wasn't. I went into the rental office to get directions to my unit and make sure I had the right size and the gentleman that helped me acted like he was put out to help. I had rented the unit before the truck and after I rented the truck was given a month's free rent. When I went to get information on my unit and upgraded the unit I mentioned it and was asked if the truck rental was local or out of state and when I said it was local, the guy told me that it doesn't qualify! I came back in a couple of days later and started the online check in for the truck and when I went in the guy helping me had the wrong name and told me the rental was canceled and then he said my rental must not have gone through and was being argumentative about it. I had to pull up the text confirmation to get the truck! When I made the reservation I included a dolly and furniture pads and upon finishing the rental was told there isn't a dolly, I was refunded for it but still. The whole process was pressing! I went in the building to return the uhaul and was told to take the key outside and someone will get it then was told to pull up to equipment return and someone will check it in and send me a receipt. I sat there for 25 minutes and no one bothered to stop and speak to me until I decided to leave. The big units are upstairs when they should be on bottom floor. This place isn't ran well, the employees seem annoyed to be there. I won't recommend this place for anything.

Évaluation :

2

Eric is an angel and deserves a raise and like eight weeks of paid vacation. Kevin sucks, doesn't hold himself accountable, doesn't value clientele and he can go choke :)

Évaluation :

4

Had a large outside space for six years. Nice people always with any problems I had were correct ASAP. Leaving only because I sold my motor home due to illness. I would highly recommend this location

Évaluation :

3

Y'all need to hire somebody up there people were standing in line everywhere.

Évaluation :

1

It is very hard to get in contact with anyone at this location via phone and when I did get in contact I was given conflicting information.

Évaluation :

5

Jonathan was very helpful answered all my questions and help me with my storage unit. Show me how everything worked and was very polite

Évaluation :

5

The salesman that helped me was courteous and friendly. He answered any questions and made sure the process was smooth.

Évaluation :

5

This location has great customer service & Justin ( Manager) went above and beyond due to my emergency move away from abusive husband. I dont know if its policy but I am greatful for his assistance with my situation & needing late night assistance. I hope uhaul helps others like he helped me have the option to "get out" & not miss work. I have to rate this store an 20 out of 10. Amanda

Évaluation :

5

They are always super helpful

Évaluation :

5

I can't remember his name, however, the gentleman that signed me out had a slight limp from a leg injury couple of weeks ago. Very respectful gentleman. As well as everyone that I've encountered at your professional facility. Thank you for your professionalism. Sincerely, Tim Cook.

Évaluation :

1

I paid for a storage unit, when i arrived to uhaul to put my belonging i was given a unit that belong to someone else, they where closed.. The manager Justin was called he was very RUDE! hung up in me and my daughter face. I had to get a storage some where else! Anyone looking for a storage this is not the place to go!!!

Évaluation :

3

I was moving my son from another state I needed somewhere to store his washer and dryer. I didn't get to the facility until after hours it took me 45 minutes to find my unit for me only to discover that I could not install a washer and dryer in it as it was an upper level Unit. I was unable to exchange unit for a more appropriate one so I ended up having to cancel my friend home find another place for my belongings and still had to pay for one month of rental when I never actually accessed it.

Évaluation :

5

If I ever need a storage unit again. I will use them again.

Évaluation :

5

Kevin was amazing & super friendly & helped me when no one else would

Évaluation :

5

I have no complaints at all. They were very friendly and helpful and even walked me to the storage and it was the size I needed... 

Évaluation :

5

I definitely would recommend uhaul east street indianapolis to friends or family. They are very convenient and the staff is so friendly.

Évaluation :

5

The team helped me get a great Covered storage spot for my boat! Thank you very much.

Évaluation :

5

I still have an incident with damage to my vehicle from an overhead door to tend to with management, but overall you guys have been great.

Évaluation :

3

I rented another uhaul at move out. Am I qualified to get my last month for free?

Évaluation :

5

Dyson cleaning the workers work with the people real nice

Évaluation :

5

Cassie was the best help... Thanks for your service

Évaluation :

5

Cassie was the best help I could ever receive.... Thanks for everything... Tenant 1077

Évaluation :

4

We moved. That the only reason, we got out. Thanks

Évaluation :

5

My husband and I always enjoy renting the trucks as well as, the storage units at East Street Indy Uhaul. The staff is always ready to help & always friendly! Keep up the good work!

Évaluation :

5

Erik was awesome! Very friendly and efficient!

Évaluation :

4

Well satisfied

Évaluation :

5

Everything was great, from check in to customer service

Évaluation :

1

The people are rude. I would never use u-haul again.

Évaluation :

5

Very helpful.and accommodating. Went the extra mile to help me.

Évaluation :

3

late evening not a good time for employees

Évaluation :

5

Very clean facility! The staff is always friendly & helpful!

Évaluation :

5

I had excellent,. quick and professional service.

Évaluation :

5

Everything went smoothly

Évaluation :

5

5 star service

Évaluation :

5

Staff was very nice

Évaluation :

5

The staff was very nice and the customer service was top notch

Évaluation :

5

Stacy went out of her way to make sure i was taken care of and happy. U have a great employee in her and will continue to do business with u-haul because of her.

Évaluation :

5

Thanks

Évaluation :

5

The customer service was great. The deals were even greater.

Évaluation :

5

Nice and safe facility. Very good customer service. I have rented trucks and trailers from them and a covered RV storage space. They will stay my go to place for those rentals.

Évaluation :

5

I will never go somewhere else because they are cheap n storage and very helpful with their customers

Évaluation :

5

If I ever need storage again. I would come back to U Haul.

Évaluation :

5

The workers were all very pleasant

Évaluation :

5

Look forward using you guys again soon!

Évaluation :

2

The staff were rude, complained about having to do anything, and were on their cell phones while I stood first in line.

Évaluation :

1

Manager when signing lied several times, never able to contact by phone. so many problems and not room for all issues. Just happy I will never deal with this place again.

Évaluation :

5

All the staff are great and helped me with all my questions and requests

Évaluation :

5

VERY GOOD SPACE FOR STORING MY RV TRAILER AT A VERY GOOD PRICE

Évaluation :

3

Needs more desk help too many people waiting to get helped

Évaluation :

1

Dirty, poorly-maintained facility. Staff was unaccommodating and did not respond to emails. Had unit for nearly 4 years but was not allowed to change monthly due date so incurred many late fees.

Évaluation :

5

Ahsley Magee and all staff were wonderful to work with and did an exceptional job

Évaluation :

5

Very good customer service

Évaluation :

5

I would like to thank everyone on the help with my move out. Stacey was very helpful.

Évaluation :

5

All was good very friendly and very helpful and answered all questions the last running this place is amazing and probley the best service I’ve ever had with any uhaul

Évaluation :

5

Super smooth transaction and exceptionally friendly and helpful staff.

Évaluation :

5

Great Place !

Évaluation :

5

This team does an excellent job - from the Manager to your tech that installs hitches.

Évaluation :

5

Very nice, professional people. I felt safe and secure storing my items at this facility.

Évaluation :

5

The young lady that assistedmy husband & I was very nice, patient. When we came back she was so helpful when we were stressed & trying to decide what size unit to rent...please thank her again for us.

Évaluation :

5

Good experience

Évaluation :

5

Wow! Dealt mostly with Cassie. Exhausted from moving and the 2 day trip I could hardly think anymore. Come to find out I didn't have to. Cassie was on it, was like she had 90 yrs of experience.

Évaluation :

5

Easy access and very friendly staff.

Évaluation :

5

staff was very helpful

Évaluation :

4

Overall great experience at the S East St U-Haul location. Facility and unit were clean, availability was great, and the process was smooth.

Évaluation :

3

Only problem I had was trying to contact Charles Short I have left several messages he NEVER return any. So I'm hoping I don't get a payment taking off my card

Évaluation :

2

I receieved an e-mail that my UBox had arrived at the location & a follow up email that payment had been run. No one reached out to me to inform me. Once we showed up, we had issues accessing the box.

Évaluation :

5

Knowledgeable and friendly staff. Very affordable and security is top of the line.

Évaluation :

5

A+

Évaluation :

5

They were so helpfull and on time.

Évaluation :

5

Na

Évaluation :

1

This is my first time using U-Haul for storage and I would never do it again I was treated very poorly brushed off at times constantly calling customer service for help and at one point disrespected.

Évaluation :

4

Overall I good experience. My only complaint is the wait times. Most of the time that I would stop in the office there would only be one person working in the office with a line of customers waiting.

Évaluation :

5

Chuck and the rest of his staff were extremely friendly and helpful. When my lock froze, his staff got me in my unit within minutes. Would definitely recommend and/or use again if needed!

Évaluation :

5

Chris was incredibly helpful every step of the way!

Évaluation :

5

Your bay door always stayed open the manager at this location is very awesome You had a couple customer service people that could work on their account better than that the manager there does a

Évaluation :

1

I Hate UHual They Stole All My Things And Charged Me 400 Dollars For The Rest Worst Experience Of My Life So I Wouldn't Recommend Them To Anyone Or Anything

Évaluation :

4

Staff was always willing to be of service and addressed issues quickly.

Évaluation :

5

Customer service was Excellent!!!!!!!!!!!!!!

Évaluation :

4

No comment at this time

Évaluation :

5

The rental process was quick and easy.

Évaluation :

5

I can not recommend anything that you obviously haven't already thought though and implemented. Keep up the good work.

Évaluation :

5

Chuck & the gang are always on top of it!

Évaluation :

3

The sliding latches are a pain! 10 mins each time to try to slide it just right while stepping on the handle to try to line it up. Other customers had problems too they said. Dust from ceiling fell

Évaluation :

5

Aucun

Évaluation :

5

Well clean and good employees thanks for y’all time.👍🏾

Évaluation :

1

I wouldn't recommend this facility because I paid cash for a payment and three days later they hit my debit card for the same amount without authorization and then said it could be 30 days to return.

Évaluation :

4

Upon move out noticed mouse droppings on my stored items, it was pretty widespread

Évaluation :

2

Staff was rude quote was way under cost

Évaluation :

2

Facility and security good. Service was quite poor. Move the boxes for sale so that a line can form. Agents need to be eager to help. When 5+ ppl in line, no agent should be doing sales calls.

Évaluation :

1

Terrible

Évaluation :

5

Very good they said I will get one month free

Évaluation :

2

Employee's abrasive and fast delivery of terms were hard to follow so I had to ask several questions. Door to unit is extremely hard to open and latch sticks and very hard to loosen.

Évaluation :

4

good delivery driver

Évaluation :

2

I had to wait in line for over 40 minutes with only 2 people in front of me. Very short staffed.

Évaluation :

3

No light,you have to buy a lock.

Évaluation :

5

It’s was a pleasure working with you guys

Évaluation :

5

wish they had elevators in the building

Évaluation :

4

Nothing else to say

Évaluation :

4

Bien

Évaluation :

4

Thank you for having a great facility for my storage needs.

Évaluation :

3

I never was sent any emails says when I was losing my storage I was sent one email when I rented the storage and this one I am responding to

Évaluation :

5

Very convenient. I appreciate getting one month free - that makes moving houses much easier. Would definitely store again if I needed it.

Évaluation :

5

Smooth process from beginning to end. Thanks!

Évaluation :

5

They were very helpful the atmosphere was very clean and controlled room temperature I would suggest and recommend this place is to everybody U-Haul is in excellent company and they had a very good st

Évaluation :

5

Easy to do business with

Évaluation :

4

The service was great. Thank you very much for your help getting into the area.

Évaluation :

2

Service was awful... Some we friendly like the guys outside in was rude.

Évaluation :

2

I reached out to the facility several times and never received a call back concerning my storages. I reached out directly and several times. I live out of state and tried to remedy he situation.

Évaluation :

3

Great experience

Évaluation :

4

Clerk didn’t end storage agreement on the day I requested.

Évaluation :

5

Very professional..great to work with