Customer Reviews for U-Haul Storage of Rogue Valley

7 781 évaluations

2410 N Pacific Hwy   Medford, OR 97501

(541) 779-3321

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm

Services dans cet établissement :

Pour nous contacter

(541) 779-3321

2410 N Pacific Hwy
Medford, OR 97501

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

First, the lady that helped me was great. She finished up the check in process and then came out and hooked up the trailer. The low rating is because I dread coming to this location because there is no room to park or move around to get a trailer and get out. Even today I had to wait 5 to 10 minutes after I was hooked up to a trailer to wait for someone to load their car onto a trailer. I am fact I rented from an another location and they changed it to this one which didn't make me happy either.

Dennis P. 
Évaluation :
5

The best company in america great employees

Eliran Y. 
Évaluation :
5

Next time make sure the fuel in the truck is at 1/4 tank as indicated on rental agreement. It was on EMPTY when I got it and I had to hit go nearest fuel station.

Gerald P. 
Évaluation :
5

Keep doing what you are doing.

Gerald P. 
Évaluation :
3

Everyone was lovely, just frustrating amounts of little charges for renting a truck for just an hour. That's not the staff's fault. Just spent a lot more than I was expecting.

nick M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy B. 
Évaluation :
5

The thing about Uhaul is really the people inside. Good people process situations and get you in and out.

Charles P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

robert B. 
Évaluation :
5

Excellent customer service. Equipment was clean and exactly what we needed. Very clear expectations as to pick up and drop off. Highly recommend this location if you are looking for a UHaul rental.

Kathleen R. 
Évaluation :
5

My experience was great.

JASPER L. 
Évaluation :
4

Representative was not hygiene presentable.

Maria Q. 
Évaluation :
5

My experience was fabulous. The original man I was working with wasn't all that great, I could barely make sense with what what he was saying, but the gentleman who stepped in, was not only able to finish the transaction faster but was very understanding and kind.

Jill B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Audrey P. 
Évaluation :
5

Great customer service!

Laura P. 
Évaluation :
5

Friendly and helpful service. I have been renting a unit for 10 years!

GEORGEANN V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike H. 
Évaluation :
2

I had to go outside to ask

Kathryn T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kris H. 
Évaluation :
5

Literally the best consumer experience Ive ever had. Thank you, Anthony and all.

Autumn B. 
Évaluation :
5

Staff was welcoming, helpful and SO easy to complete the rental.

Victoria R. 
Évaluation :
5

The gas was lower when we picked it up. But we did our best to put it back in the line

Cal K. 
Évaluation :
4

I had to wait 4 hours for my install which I was expecting, but it would have been nice to have a better waiting/refreshment area. Perhaps a snack machine and a soda/coffee machine. I would have really liked it if a personnel would have made some fresh coffee in the pot and offered me some cream and sugar. There were two staff who stood out though. The gentleman who checked me in was very helpful and patient and thorough w/my questions. And there was a woman on staff who checked in on me when she realized I had been there a long time. Overall not a bad experience at all - just that one little touch (refreshment area) would have made it a 5 rather than 4 star experience. Thanks!!

Angela M. 
Évaluation :
4

If you want to improve your UBox, my suggestion would hire more people like C J out of Your Killeen TX site. She was very good.

charles H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob H. 
Évaluation :
5

Highly recommend this location. Friendly, knowledgeable staff; excellent inventory!

SANDOR J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Catheren O.  |  Expérience générale 
Évaluation :
4

I got there 2 hrs. ahead of my drop off time to empty my truck into my storage. They could not find my reservation I called the main office & they said it's there & the person in Medford said they could finish my check in. All took 2 1/2 hrs. The main called them & gave them to information they couldn't find. I was shown my storage & I proceeded to empty my truck into.my storage. I am almost 70 yrs old & the place is not handicapp friendly asi had to my things upstairs. There is no elevators to take the fully loaded carts up. There was no ground floor units available.

YVONNE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theo S. 
Évaluation :
5

So it did take 3 different trailers to get one that would work but the staff was very helpfull in getting a trailer that would work for us Overall are experience was very good just took a little more time then would of liked. I feel it was a lack in trailers being returned one trailer lights didn't work and they found some bare wires under it then the second tailer was not clean and had massive pot smell.Thankyou for you time and even with the troubles I would still rent there again.

Jonathan M. 
Évaluation :
5

Great staff

WALTER P. 
Évaluation :
5

Everyine was very helpful, considerate and professijnal.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDY H. 
Évaluation :
5

The crew were quick to take care of the equipment as soon as I arrived with it, and were friendly as well.

Robert L. 
Évaluation :
5

The U-Haul staff at this facility were excellent. The customer service was amazing and I appreciated them for taking such good care of the Red Cross staff who needed this truck for our blood drive. Merci

John J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THEODORE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julio C. 
Évaluation :
5

Lower rates on trucks. My experience was very expensive

Michael s W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCELLA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sidney B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa G. 
Évaluation :
2

Pulled up and two trucks were already in the equipment return area. Got out and looked around but didn't see anyone so we went inside. Two employees were having a conversation about an employee at a Coos Bay location. This went on for quite awhile with no acknowledgement that we were even there. The guy sitting at the desk was staring at his phone and looked like he was playing a game the whole time. Eventually the other worker left and we got a “can I help you?” but this felt more like a “why are you here?” vs an actual sincere act of customer service. Explained that we were here to return a truck but it didn't seem like anyone was out there. His only response was “here he comes now” and then went back to playing on his phone. Behind us a guy came in to find us and go over our truck. For the record this guy was polite, courteous, and friendly. He got us squared away quickly and on our way. He saved an otherwise extremely awkward and unwelcoming situation.

Kevin L. 
Évaluation :
5

the customer service representative was pleasant and very helpful.

Craig M. 
Évaluation :
5

Everything was perfect. I have been using this location for long time. I'm very satisfied I don't think you need to change anything. Thank you for your excellent service

MANUEL H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Arlene D. 
Évaluation :
4

The customer service when we first arrived was amazing! She had us laughing before we even knew what we needed.

Brandy B. 
Évaluation :
5

Our company has been working with U-haul for the last 15 years and the staff have always been very friendly and eager to help with our needs.

Marie F. 
Évaluation :
2

Online reservation easy with my card. That morning spouse dropped me off, 1 hour to meet the movers, that same card was now not accepted as it was making the reservation a week prior. Had to call spouse to come back with another card. Fine. Was told the only truck in my reservation size was on empty and I should hit a station immediately. Half-hour til movers. Get to the truck quarter mile away walk and windshield is frozen over. No scraper in the truck and can't run the defroster cuz, alarmingly low gas. Trek back to the office to ask for an ice scraper to find out they do not have one and only a shoulder shrug as a remedy. On the quarter mile back to the truck with that same credit card determined to use it against 1/8th inch ice, I pass a scrap hoarder going through his storage space (yes, this is ON the U-Haul property where they park their trucks!) Amazingly he had an ice scraper when asked. Movers arriving at my home in 15 minutes. Rush to the truck and use the scraper, run back to the scrap hoarder (almost at a mile now, which is awesome in below freezing morning, btw) thank him and run back to the truck. Clean and turns over nicely, immediately head to closest gas station, but run out of gas AS I'm signaling for the station I see ahead. By the grace of God and probably a slight downhill grade, I coast into the station...but on the wrong side of the tank. Let's just say the gas attendant had better solutions and service than my encounter 30 minutes prior. Oh yeah, movers just arrived at my home at $40/hr. Nice. Put in $20 and FINALLY get on the road late, cold and stressed. Not a good way to start a huge move. Just a terrible cascade of events borne of some easily avoided frustrations.

Jeffrey E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dimitrios V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

adan S. 
Évaluation :
1

No part of the tow package I had installed today will work for my horse trailer. And now I've been trying to reach the office for 40 minutes and no one will answer.

Cybelle L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle M. 
Évaluation :
5

Gas gauge was at not at a 1/4 tank as indicated. It was at 1/8th.

Buddy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS LAWRANCE E. 
Évaluation :
3

Be a little more helpful and friendlier. Drop off should be the first entrance. There was a few other people returning trucks who also went to the first entrance.Especially if you are coming from another state it can be a bit confusing.

Vanessa W. 
Évaluation :
5

It was the best, highly recommend it to everybody. I often rent equipment, and this crew was extremely friendly and helpful. It was like renting a trailer from my big brother.

Maurice L. 
Évaluation :
3

very difficult to get to my storage always too many trailers and employee cars in the way

DEBI E.  |  Expérience générale 
Évaluation :
5

Truck had dead battery; replaced quickly

George F. 
Évaluation :
5

The young guy behind the counter is very friendly, knowledgeable, and customer service driven.

Victor Paul G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lori W. 
Évaluation :
1

Pricing is very misleading. $20 for in town plus $1,6 / mile. That was fine and I agreed. Then, I was essentially forced to pay an additional $15 fee for insurance. Again, annoying but fine. There was not an obvious way to decline online as my personal insurance covers rentals. As I arrived with my reservation number, I was given a key and was on my way with no paper contact in hand. I returned the truck within 2 1/2 hrs. I believe I drove around 11 miles and was charged $15 for fuel. They said it was my responsibility to refill to the level I picked it up. This is information that I wasn't given and even if I was, I feel it would have been impossible to calculate the minor amount of fuel I used given the inaccurate way to measure. The staff was frankly, very rude and one said I was complaining about ‘prices and sh$&' to another staff member. I didn't want to waist my own, or anyone else's time so I left and said just charge the card. I understand that prices for services have gone up but $75 for two hours of use is completely unreasonable, I feel. I own a truck and could have used it, just thought for around $40 it would be worth the expenses. Guess lesson learned. Next time I'll hire a handy man for $50/hr to do it themselves. It's really not the money, it's about the absurd misleading pricing and not so friendly staff. Anywho. All the best

Josh P. 
Évaluation :
5

Very helpful and store was clean. Just won't recommend U-Haul ever unless they can refund me to what I was originally quoted.

Garrett C. 
Évaluation :
3

It just seemed a little congested and when you walk in the door all you see is boxes and walls and you really don't even know where to go there's no one there to greet you the desks are way in the back. Could use some improvement but I was happy overall with the experience

William R. 
Évaluation :
4

Staff were, without exception, always friendly and put effort into making transactions simple and quick. My storage room #7 was not optimal due to a concrete beam coming down from above about halfway into the room. I was disappointed to have to close my storage and would have stayed customer longer but my bill kept being increased regularly with no added benefit in kind, so became unaffordable.

JAYNE D.  |  Expérience générale 
Évaluation :
5

good, knowledgeable crew working there. check in and out was a breeze, and had my charges avail within mins of pulling onto the property

Michelle M. 
Évaluation :
5

Nothing to improve on .

Cindy H. 
Évaluation :
5

Great experience and quick

Drew B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maggie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA S. 
Évaluation :
5

Have road safe trucks. Pay for any and all inconvenience to the customer that is a direct or indirect result of the companies Negligence

SANDRA S. 
Évaluation :
4

Grateful for the ease of renting the Chevy pickup.

Constance H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William SHAWN W. 
Évaluation :
4

Check the gas tank and applicable lines more frequently due to the price of gas and people siphoning.

Brittny B. 
Évaluation :
5

Great staff, great price, great service. Anthony took made the transaction and return easy!

Larry S. 
Évaluation :
3

They way they charged me was not the best price for me, the customer. Said they were going to revise my invoice. I am still waiting.

KENT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua D.  |  Expérience générale 
Évaluation :
5

Great experience with these folks renting a pickup truck for the day! Excellent all around great service!

Rob C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DIANE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ava E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSERAYMOND B. 
Évaluation :
2

When I rented the uhaul it had been left open and homeless people had opened the bag in the back with the blankets. There was water which I had to clean up. The gas was between 1/4 and 1/2 and I brought it back to that. I was told it needed to be 7/16 and that it was at 1/4 so I went out and took a pic as proof. I then asked why he was lying? He said I could take it up with the manager tomorrow. I rented this uhaul for $90 intown (39,99) and then added a day at $45 I was charged over $220 which I will be disputing if not made right on monday.

William N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cameron N. 
Évaluation :
4

My UBox was scheduled to pickup 21st Oct then Medford UHaul called and requested to move the date to 13th Oct - a week earlier because of carrier issues and I was promised to delivered by Oct-28th in PA. But till 1st of Nov it didn't move out of Medford after my complaint and number of calls. However, after that shipping dept acted quickly and delivered the Box by Nov-7th and offered refunds for the delay. It was hard time from Oct-28th to Nov 7th without things to start a new life in new place like PA. Anyway, I appreciate all your efforts to make this move completed.

Dasarathan V. 
Évaluation :
5

I felt that there was nothing that needs improvement. The process was fast and easy.

Kelly O. 
Évaluation :
5

I realize this site is operating at a deficit concerning area and the crew sure does a good job of efficient utilization but some more customer parking spots would be helpful. Anthony and Jo were very helpful.

JAMES H. 
Évaluation :
3

I rented a 10ft truck and the truck had a strong cigarette smell and the following lights on upon getting in the truck: - service traction control - Service stabilitrak - Service brake system

Christopher L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cindy M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

GUINEVERE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSERAYMOND B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron B. 
Évaluation :
5

This has to be one of the best-run U-Haul facilities around.

Vic N. 
Évaluation :
5

Easy to find in a new town. Easy to get in and out of. Open and staffed late. Staff was friendly, thorough and helpful - even recommended a great restaurant nearby for tired travelers! If you're in Medford, this is the uhaul place to use.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Heather S.  |  Expérience générale 
Évaluation :
3

I reserved a truck for 10-6-22, got confirmation on my phone. When I arrived they couldn't find the reservation. Made me start all over and made the whole process take forever. But us badly behind schedule and still had over 3 hr drive to get back. The online quote was much lower than what I was charged in person. I have done thousands of dollars in business with uhaul over the last 1 1/2 years and still have two units with you. Couldn't be anymore unhappy with uhaul right now.

Celeste T.  |  Expérience générale 
Évaluation :
5

The only complaint I have is about the truck rental .... I ended up having to use it for a few extra days , and I did not have my phone service working at the time , but I could use the Uhaul app through wifi , but for some reason my truck rental was not showing up on my account otherwise I would have extended the rental on there. Although it probably wouldn't have helped my balance at all ... ended up paying like 170 for 3 days plus mileage , which I have no idea how I traveled 67 miles in medford alone ? Lol anyways it's all good thank you guys again ... you guys are very good at rouge Valley uhaul

Lakhwinder G.  |  Expérience générale 
Évaluation :
2

I rented another unit and it took the employee 4 tries to properly submit new entry for unit. She was cussing about the computer system not letting her and another unit. She finally after we waited almost an hour got the unit and we started loading our things in it. When it came time to lock it up the lock holes were not even so I couldn't put our lock on it. I explained this to lady and she said let me go try after waiting again she came back and said ok I'm gonna have to call maintenance to fix this. In the meantime she put a small lock of her own on our new unit and didn't give us a key. We returned on Sunday the next day and the doors were being painted and we were told we'd have to come back in a few hours. No access to our stuff. On Monday I returned to the small lock on our unit still on and not even locked just hanging there unlocked. Maintenance has still not fixed the lock. She still has her lock on our storeage unlocked so basically I paid nearly 100 to put our belt ngings in a unit we cannot lock we were not able to access it on Sunday when we needed to get clothes for my daughter for school. So I'd really love my money back. The employee should have offered us a unit that was capable of shutting and locking. Also if painting doors that should be done on hours that are closed to business. This is absurd and terrible business if you ask me.

Heather S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marla h.  |  Expérience générale 
Évaluation :
4

I do not recommend anything to anybody. U-haul as a whole is fantastic each facility I have dealt with the staff has been spot on and at times gone out of thier way to ensure I had what I needed. Thank you Tracy Warren

Nancy V.  |  Premières impressions 
Évaluation :
5

The facility needs upkeep - no fault of staff! It seemed like they did not have adequate resources and were located in a crime area of Medford, oregon. And the cameras are not effective. That said, I was satisfied with with our experience. The staff was awesome, and nothing was stolen!

Carol D.  |  Expérience générale 
Évaluation :
5

Gary has been extremely helpful each time we've come in for storage. We've been really happy and that's why we've returned several times for our storage needs

SHELLEY G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tucker N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

georgia f.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarai H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

amber s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carole D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brooklyn P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERIANN G.  |  Expérience générale 
Évaluation :
5

Front desk. people wonderful

Carole D.  |  Premières impressions 
Évaluation :
1

I was charged for a extra day and I didn't have the truck a extra day

Robert B.  |  Expérience générale 
Évaluation :
3

I'm still here and door still don't open for me been 6 months so they checked me out and checked me back in to unit #115/116 I will be by today to try and figure out what's going on I was in on Saturday afternoon 6/11/22 and paid $89 since rent increase

Kristina K.  |  Expérience générale 
Évaluation :
1

I moved out on the 28 th rent due on 29 th and they say i moved out on the 30 th taking another month of prepaid rent i will never trust uhaul again

Scott M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEJANDRA R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew B.  |  Expérience générale 
Évaluation :
5

Gary was amazing and handled all my issues! Not to mention the manager Marlon was beyond helpful and knowledgeable on all my questions. Everyone was great!

ANTHONY D.  |  Premières impressions 
Évaluation :
5

The gentleman wad very courteous, helpful, and knowledgable.... which is always nice and especially at the end of a long trip! It was very refreshing to get him after dealing with the people at the storage and the man at the facility I picked the truck up at in Weed California. Customer service is lacking at both those facilities I must say.

Kelli L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HELEN J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa T.  |  Expérience générale 
Évaluation :
5

The lady that assisted me was great, which was not the experience I had at the Uhaul store in Kentucky. She was knowledgeable, helpful and kind!

Janelle P.  |  Premières impressions 
Évaluation :
5

Everyone was always nice and helpful all of the time

BRENDA W.  |  Expérience générale 
Évaluation :
4

Only have one complaint. I had to buy their most expensive lock..I already had one. They said I had to have that kind樂

debbie e.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kristina K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda P.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUZANNE G.  |  Expérience générale 
Évaluation :
5

The staff was extremely friendly and helpful and took time to understand my needs and get me the right storage unit

ROBERT M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrel Lee N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Urith S.  |  Expérience générale 
Évaluation :
5

It would be nice to be able to access storage after hours as most people work during the day. Otherwise my experience was so good I am applying for a job there! Cj & Mike were great!

Elaine H.  |  Premières impressions 
Évaluation :
3

The price was a bit much but thank you

James A.  |  Expérience générale 
Évaluation :
3

I am shocked that the storage facility does not have a freight elevator for the second floors. Fortunately, my load was light, but I am sure others are not as lucky. In addition, the time the storage buildings close is too early and not too practical for people who work during the day.

JON J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elisabeth M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naomi W.  |  Expérience générale 
Évaluation :
1

This was the most horrible experience. After driving 5+ hours and an email that said that the storage facility was open 5-10pm we were told that they don't allow people to load in after 5. We had literally no other place to put our stuff other than a small hotel room. We had a 5x5x5 unit and it's not like it would've taken us long to fill it. On top of that the facility was disgusting as well as the guys who were working. It was grossly irresponsible to use an excuse of we just haven't update our information on our email as justification for not allowing people but 10 minutes to load their unit. It was absurd, and we will NEVER use U-Haul storage EVER again.

Jonathan V.  |  Online Move In 
Évaluation :
4

Nice people and clean units, a happy customer.

Deborha P.  |  Expérience générale 
Évaluation :
3

Drive up units are in the back and hard to get a large truck in. Other than that, no problems.

dennis b.  |  Expérience générale 
Évaluation :
5

I highly recommend this uhaul . The entire staff was so kind and very knowledgeable.

JESSIKA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrel Lee N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELLEY G.  |  Expérience générale 
Évaluation :
5

Great customer service, communication & very pleasant!

Naomi W.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

kayla m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alina D.  |  Premières impressions 
Évaluation :
5

Marlon and the entire staff are solid professionals. They all deserve a raise for their excellent service and attention to detail.

Zachary M.  |  Premières impressions 
Évaluation :
1

If you move out right after paying rent you do not get ANY reimbursement

Hunter W.  |  Expérience générale 
Évaluation :
1

After being told I would be refunded for a storage unit I never occupied, I was rudely advised this was not going to be the case

Adriane R.  |  Expérience générale 
Évaluation :
1

They steal your money at this location

Jesus E.  |  Expérience générale 
Évaluation :
2

Clean is the only thing going for this place. Almost all of the staff has been helpful and my card has never worked to access my unit. The managers were never there or available to help. And then the best part is I just got a notice they were raising the prices. This is the worst storage facility I've ever used and I've had really good experiences with uhaul in the past. I probably won't use them again.

Danielle Z.  |  Expérience générale 
Évaluation :
5

Used for over 10 years and would recommend to others.

KYLAN D.  |  Expérience générale 
Évaluation :
1

Poorly managed storage facility, slow service, pay twice the price for half the space as anywhere else, very few total parking spaces in the lot for customers making storage here inconvenient and slow, be prepared to haul your goods across the property anytime you have to access your unit. It works in a pinch but get on the waitlist elsewhere while you suffer through the service here.

William D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

georgia f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie P.  |  Expérience générale 
Évaluation :
5

Gary was really helpful. It had taken me a couple of weeks to find a storage facility with an available storage unit. When I finally had, I booked it right away even though I was unable to get there for a few days. Upon arrival, my access was denied. Gary was very nice and assisted me with getting the unit and providing me with a key card. Very happy with the facility

SHELLEY G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tatianna c.  |  Expérience générale 
Évaluation :
3

There were problems finding my reservation both times I came in and it took way to long!

John L.  |  Premières impressions 
Évaluation :
1

The staff was so very rude made me feel very uncomfotable so much I choose not to store my belongings there I would NEVER reccomend this to any of my friends such RUDE STAFF!!!

therese s.  |  Expérience générale 
Évaluation :
5

I love Marlon from the Medford, u haul and storage, always friendly, very curtious, if ever had any questions he's always there to help.

Sherry S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWNA R.  |  Expérience générale 
Évaluation :
1

I purchased a lock from uhaul when I rented my storage they kept locking my unit telling me the lock they sold me was not acceptable. I complained about never being able to access my unit because of faulty key cards and locks on my unit and was met with attitude and poor customer service. They told me they wouldnt lose business ot having me because they are always full anyway terrible employees the only good employee there was having his 1st day at work that says alot. Never again medford uhaul I rent uhaul all over the country never had a bad experience until medford

Stewart S.  |  Expérience générale 
Évaluation :
1

I have had an issue since day one, voiced multiple concerns via phone prior to coming to Oregon ( moved from Las vegas ) with no remedy and now my credit is disrupted because of Uhaul's inability to solve my issue and charge me for services I never received.

Darren M.  |  Expérience générale 
Évaluation :
2

Ive rented from uhaul in the past and have never had a bad experience. It wasn't necessarily the employees fault but honestly I would never go back to a facility where you had to wait for an hour every time to open your storage unit. Apparently the it guy was on leave and the company wouldn't let them hire someone else, so my code to access my storage unit never got programmed into the system. I wasted so many hours of my life trying to get into that stupid storage unit because there was never more than one person. at the front desk and most of them didn't understand why I couldn't just use my code and I got forgotten about so many times. I understand its covid but its the higher ups fault for not fixing this and it was a pain. Good day sirs.....

Emma R.  |  Expérience générale 
Évaluation :
5

Although my stay there was very short, the staff provided me with everything that I needed and was very very prompt as I was served. Keep up the good work.

Quincy G.  |  Expérience générale 
Évaluation :
5

Well kept storage facilities, happy with my experience 😀

mariajah h.  |  Expérience générale 
Évaluation :
1

I have not been able to accsess my unit and I was told after I already paid that I could only access my unit during store hours 7am to 7pm not 10pm like I was told it would be.

Erin S.  |  Online Move In 
Évaluation :
1

I came in on my one day off, I packed all day and planned to move quickly after picking up the truck. I arrived and Gary was so slow, unhelpful and Unknowledgeable. The rental unit I paid for on line was unavailable, Gary was not aware of this, did have a alternative unit. I could go on and on. Please get capable staff.

Adela L.  |  Online Move In 
Évaluation :
3

My two year experience with Rogue Valley UHaul was beyond great until the Almeda Fire fallout and the ensuing madness forced us to move out of the area. I found it taxing to deal with all I was dealing with, and then to have UHaul not quickly enough recognize I had extenuating circumstances and aid in ending my contract. It was too much with the no response and continued charging. I do appreciate though that everything has been resolved and thank all who did help to do so. I will recommend UHaul Rogue Valley to others.

darlene w.  |  Expérience générale 
Évaluation :
1

I would give this place no stars if I could. They tried to charge me two weeks after I signed up then locked me out then I closed my account and took my lick and they are still trying to charge me pathetic I will send people far away if I see anyone near this place or talk about going here I will tell them find somewhere else far far far far away from this place

Ashley w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard g.  |  Expérience générale 
Évaluation :
5

Always helpful when needed. And if corp reads this then please get theses guys new computer system. The staff there are always friendly and helpful thanks guys.

Arthur F.  |  Premières impressions 
Évaluation :
5

Thanks for the storage opportunity.

Stanlee K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth T.  |  Expérience générale 
Évaluation :
1

The reason is I have tried numerous times to get my July payment back since I closed my account on June 24th. The answer ing service assured me someone would call me right away and it still hasn't happened to resolve this. My number is 541-497-4266..

David S.  |  Expérience générale 
Évaluation :
4

The only thing I had an issue with was getting parking in front of storage units, as a disabled veteran I think parking across the parking lot to get a few things out was a hassle/difficult. You should have one or two spots there specific for loading and unloading storage units infront of units. But all your U-Haul are taking all the parking. OR look into ADA accommodating people with disabilities

RYAN P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

destiny o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth B.  |  Expérience générale 
Évaluation :
1

Parking was impossible. The reservation had to be redone on 3 separate occasions. Twice in one day within a few hours. The first reservation could not be found. It took almost 40 minutes to check in, I was charged first months rent when it was supposed to be free. The associated could not reverse the charges. We were late for moving help coming at 2pm even though we showed up 45 minutes early. There was a dead mouse in one of the units.

Michelle T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

devin p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fabrienne B.  |  Expérience générale 
Évaluation :
5

Treated us very well and courteous

Ted T.  |  Premières impressions 
Évaluation :
5

Great from start to finish in our moving and storage needs

reba d.  |  Expérience générale 
Évaluation :
5

Great place, great people, user friendly. Easy move in and easy one out

colleen c.  |  Expérience générale 
Évaluation :
3

My only comment regarding this location is the lack of an elevator for the second floor. Itthe than that, good experience

Francisco R.  |  Expérience générale 
Évaluation :
5

Was good place store items

Greg S.  |  Expérience générale 
Évaluation :
5

Thanks for being flexible when I was late with my payments

robert h.  |  Expérience générale 
Évaluation :
5

Very helpful and accommodating. Recommend this location 110 %. Mahalo!

Dawn H.  |  Premières impressions 
Évaluation :
5

Polite and Professional

CHARLES F.  |  Premières impressions 
Évaluation :
5

.

martha d.  |  Expérience générale 
Évaluation :
5

The person checking us in had a lot of patience and let us look at a couple storage units to see what worked best for us. Super friendly and persoble.

katherine s.  |  Expérience générale 
Évaluation :
5

Very nice staff member 👍🏻 I did not get his name

Scott S.  |  Premières impressions 
Évaluation :
5

We could not be happier. Even when we had trouble figuring out the card key locking system, a very friendly lady magically appeared to assist us. Great service all around.

rebecca c.  |  Expérience générale 
Évaluation :
4

Only problem, I was not told the unit would be on the second floor with no elevator access. I'm in my late 60s and carrying very heavy boxes up 2 flights of stairs was extremely difficult.

Ellen B.  |  Expérience générale 
Évaluation :
5

Staff was always helpful and friendly

crystall e.  |  Expérience générale 
Évaluation :
5

I have no complaints about this facility. The staff was amazing.

Megan G.  |  Expérience générale 
Évaluation :
3

Was told on ph no need to notify when moving out. Move was june 6-7th due to a neck injury, then charged in full june 7th. Why was I told no notice for moving out. Then charged? That is fraud.

Marquaita B.  |  Expérience générale 
Évaluation :
5

Very friendly staff!

Nathaniel O.  |  Premières impressions 
Évaluation :
5

The lady was very efficient and helpful. Only downside was having to rent a unit upstairs with no elevator. I'm a woman in my late 60s, so lugging heavy boxes up 2 flights of stairs was difficult.

Ellen B.  |  Premières impressions 
Évaluation :
5

Lyndsey is first class@ helpful and knows Uhaul like she OWNS THE PLACE! It was our first time there and I had to go back and forth to pick up you boxes three times each time was the great

Doug G.  |  Expérience générale 
Évaluation :
3

The issues we had were more related to your whole system overall. It was a tremendous fiasco paying for things... We provided a credit card and had to make several calls to get the shipping charges ++

Kecia N.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Mike S.  |  Premières impressions 
Évaluation :
5

An overall positive experience with the staff and convenience, and location.

Julie S.  |  Expérience générale 
Évaluation :
5

Prompt service, met all their commitments

Gary P.  |  Expérience générale 
Évaluation :
5

I appreciated the help and service that I received there. Zach Walker was extremely helpful and courteous.

Julie S.  |  Premières impressions 
Évaluation :
1

all my stuff got ruined because the temperature was very hot! this facility temp never been consistent and i found it over 80 degree in several accation and told the staff but they never adjusted it.

tammie B.  |