It was dirty. "Ghetto" comes to mind whenever I think of this place. There were homeless people basically living in their storage units and it made us feel very unsafe going in and out of the location. There's no elevator and having accessibility needs really made this location super challenging. The fact that there are rat traps in the unit when you open them is alarming. We would not recommend this location to anyone. Sorry, but it was a hot mess.
Tamara I | Overall ExperienceSelf Storage Units in Medford, OR, 97501
U-Haul Storage of Rogue Valley
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Jackson Self Storage
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5040 Wocus Rd, Klamath Falls, OR 97601 View Available Units55.3 miles from this location -
U-Haul Storage of Klamath Falls
2528 Washburn Wy, Klamath Falls, OR 97603 View Available Units58.6 miles from this location
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- 4,0 - Cote moyenne des clients
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Apple J | Overall ExperienceClean easy access. Staff is very. Helpful and friendly.
Tammy D | Overall ExperienceThe units and a lack of understanding about using the two-door, two-code entry systems are getting the negative review, not David, the man who helped me move in. I would give David an excellent rating if I had a place to put that. David was proactive and thought outside the box to step in where his coworker left off for going home for the day. The coworker had indicated it was OK to move in before July 4 when I called in to get permission, but that coworker did not check the unit I was to move into that same day we talked over the phone. When I got there within an hour later, the coworker had left for the day and the unit still had a lock on it and was not ready to go. In addition, I realized the large number of stair steps up to that unit or one like it on that would not work for me because of a painful knee injury. I had not realized from the unit description online how extensive the stairs would be and that there was no elevator as an alternative backup use option. There was no way I could get all my stuff up those stairs. David stepped in, called the coworker to confirm that he had spoken to me and that it was OK to move in a couple of days earlier than the contract had said, and shifted me to a ground level unit near the entrance so moving my things into it was closer. The only problem with the unit was that the one I had ordered was a climate controlled 5x10 and the ground level one I was shifted to was a 5x5 and I am not sure it is climate controlled down there, the air felt warm. However, David indicated the 5x10 upstairs was still a 5x5 on the floor with a ten foot ceiling, so unless I could stack things that high, it was still a small 5x5 set of walls, with a 5 foot ceiling. I was not able to get all my things in the second unit, and had to take the excess items back to Klamath Falls to wait for another trip later. Overall, I am not happy with the storage unit as it kind of funky and strange, a small space that is not very usable for my particular needs, but I was very, very happy with how David stepped in and helped. He went the extra mile in yet other ways as well, adding small touches to an overally very thoughtful approach with me. He was very polite and considerate, and again, one of the best things about this fellow is he is thinking about what he is doing, able to ask questions of his more experienced managers, and to consider alternative ways of doing things, of solving problems, without his managers sitting on his shoulders. He was able to think, "Hey, maybe we can try this" and go for it on the spot. We need more thinkers and doers like this in our society. He is an asset to your team.
Terri B | Online Move InEverything was great! Thank you.
ALISA M | Overall ExperienceI stored 2 boxes for 3 days and it cost me $89.95!! No prorate or anything. Ridiculous.
Erin C | Overall ExperienceThe parking is terrible. As a single person, trying to maneuver the cart uphill while holding door open was nearly impossible.
Erin C | Online Move InN/A
Albert L | First ImpressionsAll my help was very knowledgeable and helpful. A very great helpful staff
Tammy D | First ImpressionsWay too many trucks. Hard to navigate the parking lot and get to the storage building.
TERRY S | Overall ExperienceSays elevators available however, not for the Unit I rented...:( I guess 2.5 flights of stirs wasn't far enough up to have elevator access. Though I'm thankful because I went from paying almost 300/m for storage at buxbear to 90.
Christina G | First ImpressionsThe manager of this location deserves a raise he went above and beyond. We asked to see the unit he took us to show it first wasn’t big enough. I found a unit that wasn’t posted yet he looked at it, saw it was cleaned and made it available so that we could have it 1000/10 would and will refer them to friends family and my customers at work
taelor b | First Impressions