I arrived at 7am as scheduled and the truck was in a different location than indicated on the photo, and it was blocked in by other trucks. My hired movers were unable to begin loading until nearly three hours later once staff showed up and extracted the truck for us. It cost me lots of money. I do not appreciate this.Ted S.
Customer Reviews for U-Haul Storage of Rogue Valley
Pour nous contacter
Medford, OR 97501
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Simple turn in of vehicle, no issues. Would not let customers use their restroom.JAMES DALE H.
Staff is always great at this storeBRIAN S.
slow, slow, slow. wow. had I not used the mobile app, I would have waited over an hour. the guys working their had and showed maybe partial interest. there was a big line, and no one seemed to care.Douglas J.
Le client n'a pas laissé de commentaire.SHELLEY G. | Expérience générale
Le client n'a pas laissé de commentaire.Tracy T.
Lower the price of mileage, and please have more staff to run the desks, the line was out the door and took nearly an hour to get throughRaef W.
I have returned equipment here multiple times but this time, the person made me wait for help and there was nobody else waiting. Also they made me feel like I had done something wrong because the idle was high and then dropped too low, according to her. The other person said that was normal. I drove the truck like it was my own and didn't appreciate her making me feel that way.Genny P.
Le client n'a pas laissé de commentaire.BRIAN S.
Le client n'a pas laissé de commentaire.Jason S.
Le client n'a pas laissé de commentaire.john S.
Quick, professional, hookup was very efficient and helpfulRICHARD ALLEN S.
Customer Service was excellentVALENTIN L.
Le client n'a pas laissé de commentaire.Nancy R.
Le client n'a pas laissé de commentaire.LYNN ALAN F.
Le client n'a pas laissé de commentaire.SUSAN KAY J.
Very helpful, cheery, and accommodating.Clark S.
Tell people the truthDonnie L.
Le client n'a pas laissé de commentaire.JEFFREY W.
Le client n'a pas laissé de commentaire.Karen M.
Well first off, I rented at a location close to me. When I got there I wasn't on their list!! Even after the confirmation email and 2 phone calls confirming it. So I had to drive an extra 15 miles to the other location. Round trip of 30 extra miles @ 1,39 a mile??? So I had to pay 41,00 $ for your screw up. The truck was ok. Smelled of mint, wet dog and cigarette smoke. Grimy and dusty dash that blew crap on you when turning on the heater / air. Radio would change inputs every bump we hit. Alternator was screaming like a banshee and couldn't decide if it wanted to charge or not.Douglas C.
Le client n'a pas laissé de commentaire.Craig H.
Le client n'a pas laissé de commentaire.TROY H.
Le client n'a pas laissé de commentaire.Remney E.
Le client n'a pas laissé de commentaire.JOHN J.
I have recommended many friends.HERMAN C.
Le client n'a pas laissé de commentaire.EVAN JAMES R.
It was all finejudy B.
Le client n'a pas laissé de commentaire.JACK CHARLES WIL S.
Le client n'a pas laissé de commentaire.Rick F.
I didn't receive the uhaul I paid for and the uhaul made my furniture smell like weed and had weed in the uhaul when I picked up.Nicole A.
Installed a hitch and now my taillight is malfuctioning.angela B.
Le client n'a pas laissé de commentaire.Benjamin H.
Le client n'a pas laissé de commentaire.Daniel C.
Le client n'a pas laissé de commentaire.ROBERT ARTHUR S.
Le client n'a pas laissé de commentaire.David P.
Le client n'a pas laissé de commentaire.Steven P.
Le client n'a pas laissé de commentaire.FREDRICK F.
Le client n'a pas laissé de commentaire.Ian J.
Excellent serviceGEORGE S.
Great customer service, communication & very pleasant!Naomi W. | Premières impressions
Le client n'a pas laissé de commentaire.Naomi T.
My daughter had to go buy a ball for the hitch because it was not in stock other than that everything was greatAmy S.
Le client n'a pas laissé de commentaire.FRANKLIN OWEN M.
Le client n'a pas laissé de commentaire.Ian J.
Answer the phone when I need to communicate the rental will be returned on time or later or earlier. DON'T DOUBLE CHARGE YOUR CUSTOMERS WHEN THE COMPUTER SYSTEM IS NOT FUNCTIONING AND STAFF REFUSES TO ANSWER CALLS. I WILL NEVER USE YOUR SERVICE AS NO RESPONSE HAS EVER BEEN ATTEMPTED TO RECTIFY THE HIGH FEE'S YOU ELECT TO ADD TO MY CREDIT CARD WHEN I RETURNED THE RENTAL EARLY.danielle B.
Le client n'a pas laissé de commentaire.RICHARD OMER A.
Le client n'a pas laissé de commentaire.CHRISTINE L.
There were not clear instructions on how to return after hours. We left the key in the slot and hoped for the bestABNER B.
I payed the same price for a 15 ft as I did 26 ft . Something about 10 % medford tax stay away from here go to eagle point central pointGEORGE S.
Le client n'a pas laissé de commentaire.Ian J.
Le client n'a pas laissé de commentaire.Kelly C.
Le client n'a pas laissé de commentaire.kayla m. | Expérience générale
Service was slow but well done when an another associate became available. One associate was obviously not well trained which did not help the experience. I am still awaiting an email that gives me a final cost as our mileage was less than anticipated. I do hope to see that soon as we are splitting the costs with a neighbor with physical disabilities.STEVEN FREDERICK V.
Le client n'a pas laissé de commentaire.Alina D. | Premières impressions
The gentleman who helped us was exceptionally nice and professional.LAURI ANN T.
We received our truck and the entire back smelled very strong of cannabis. I moved my 74 year old mom and her couch , love seat and 2 chairs not to mention her bedding and all of her clothing smelled of canabis. Now she has to gave her furniture cleaned, all of her clothes cleaned etc. tThe lady at the counter admitted that she knew it smelled strongly and it wasnt tight that it happened to us but offered no compensation. This is rediculous. NEVEr AGAIN!CHRISTINE D.
Le client n'a pas laissé de commentaire.DANIELLE J.
People were all nice but U-Haul really let me down. I dealt with 2 locations. The original in Ashland, did not have the vehicle despite scheduling it online and then checking with the local team the morning of the pick up, that the rental was secure. I was assured that it was. I was schedule to pick up the 10' truck at 11:30 AM. I arrived a bit early and found that that truck had been rented to someone else and was not due back until noon. The man called the renter and he said that he would not have it back until 1 pm. I was was scheduled to meet my paid moving team at noon. I was then sent all the way to North Medford to get a 15' truck and then there was confusion about it as it showed up in the system as an order for a 15' truck to be picked up back in Ashland. It was finally straightened out but it caused me a great deal of stress and more money out of my pocket. So, no, I'm not happy with U-Haul right now.Linda S.
Le client n'a pas laissé de commentaire.SHANON G.
I've rented from this location for years, always decent equipment and personnel are very good.MARK DOUGLAS F.
Marlon and the entire staff are solid professionals. They all deserve a raise for their excellent service and attention to detail.Zachary M. | Premières impressions
Le client n'a pas laissé de commentaire.DANIEL NATHAN C.
Le client n'a pas laissé de commentaire.MICHAEL W.
They definitely overcharged, && very hard to get ahold of.Debra C.
Le client n'a pas laissé de commentaire.Elizabeth M.
Le client n'a pas laissé de commentaire.Jon J.
Le client n'a pas laissé de commentaire.Daniel J.
Excellent, courteous, knowledgeable and fast.Cynthia F.
The check in was easy and pretty fast. I wont recommend uhaul to anyone for a rental tho nor will i ever use you againCynthia O.
Overall, it was very good, but workers shouldn't socialize with the other workers when they are in the midst of helping a customer. Also, customers are made to wait quite a while even when it is not busy. It seems like workers at the front desk are hesitant to take on a new customer. The trucks worked perfectly. I rented twice in 3 days for a short move.DAVID CHARLES H.
Le client n'a pas laissé de commentaire.CHRIS N.
Le client n'a pas laissé de commentaire.Arlis D.
If you move out right after paying rent you do not get ANY reimbursementHunter W. | Expérience générale
Thank you so much for the affordable use of the equipment!ROBERT JAMAL O.
Thank you everyone? The line was long I was late for work when Marvin came running behind the desk and stepped up to plate and I was on my way, Give that man a raise please, thank you Marvin my heart is full. Joyce GloverJoyce G.
Le client n'a pas laissé de commentaire.SCOTT MICHAEL H.
I had to extend my reservation one extra night for circumstances beyond our control, when I called this store, they were completely helpful and understanding and took care of us in about 1 minute ! They have a good team there, I'll be back !Dave P.
Truck was not swept before we took it.PAUL ROBERT K.
Always a long wait. Otherwise the service is decent.Kailani M.
The contactless pickup of our truck didn't work. I had to go inside to have someone assist in finishing the process because the website would not work. I reserved and was charged for furniture pads we never received. The wait inside the store is always long. Staff never wear face coverings like they are supposed to. Overall just a subpar experience.Tyler S.
Le client n'a pas laissé de commentaire.MELISSA JEAN Y.
I understand we are in a pandemic and finding employees is hard, but try to be sure they are constantly watching the front of store for lines. Took a bit longer than expected but service was excellent - both on pickup and return!Cynthia F.
Le client n'a pas laissé de commentaire.Alan M.
Le client n'a pas laissé de commentaire.Darlene S.
Le client n'a pas laissé de commentaire.Nolan S.
Better customer service, have dollys already loaded and ready to go, if unable provide help.Chealsea W.
Le client n'a pas laissé de commentaire.Bradford F.
Great service!CHARLES R.
WhTs up water tax in Medford? 77 $Khaled K.
Beer and a pool tableJoseph K.
No complaints - good service. Quick, friendly, professional.Alan R.
the experience was great.Kelly O.
The gentleman and lady who helped me were awesome. He even got me to add-on chair covers. Also,those receiving the truck when I returned it were very kind. Such customer service is hard to come by these days. Thank you, JohnJOHN D.
Management was rude and the store smelled strongly of cannabis. One of the worst rental experiences I've had.Pauletta H.
Going to rent a truck to move storage unit from Az to Medford next monthDonnie L.
Le client n'a pas laissé de commentaire.JOHN EARL C.
Le client n'a pas laissé de commentaire.TERRY L S.
Le client n'a pas laissé de commentaire.Terry W.
Le client n'a pas laissé de commentaire.John D.
Make your local office phones more accessible.Mary B.
We were told to make an appt to access the ubox but we still had to wait an hour past the appt time outdoors on an unhealthy smoke day to get into our box. The gentleman was nice but the lack of organization was not impressive.Katie H.
Using. Uhaul was a wonderful experience. Thank you so muchDOMINIC C.
After being told I would be refunded for a storage unit I never occupied, I was rudely advised this was not going to be the caseAdriane R. | Expérience générale
Le client n'a pas laissé de commentaire.PHILLIP B.
The Uhaul app is terrible and the instructions for after hours drop off are not as clear as they make it seem. I dont fault the location at all, looks niceDerrick M.
Le client n'a pas laissé de commentaire.THEODORE D.
They steal your money at this locationJesus E. | Expérience générale
Clean is the only thing going for this place. Almost all of the staff has been helpful and my card has never worked to access my unit. The managers were never there or available to help. And then the best part is I just got a notice they were raising the prices. This is the worst storage facility I've ever used and I've had really good experiences with uhaul in the past. I probably won't use them again.Danielle Z. | Expérience générale
Used for over 10 years and would recommend to others.KYLAN D. | Expérience générale
Poorly managed storage facility, slow service, pay twice the price for half the space as anywhere else, very few total parking spaces in the lot for customers making storage here inconvenient and slow, be prepared to haul your goods across the property anytime you have to access your unit. It works in a pinch but get on the waitlist elsewhere while you suffer through the service here.William D. | Expérience générale
Le client n'a pas laissé de commentaire.georgia f. | Premières impressions
Le client n'a pas laissé de commentaire.TIMOTHY M. | Expérience générale
Le client n'a pas laissé de commentaire.Laurie P. | Expérience générale
Gary was really helpful. It had taken me a couple of weeks to find a storage facility with an available storage unit. When I finally had, I booked it right away even though I was unable to get there for a few days. Upon arrival, my access was denied. Gary was very nice and assisted me with getting the unit and providing me with a key card. Very happy with the facilitySHELLEY G. | Premières impressions
Le client n'a pas laissé de commentaire.tatianna c. | Expérience générale
There were problems finding my reservation both times I came in and it took way to long!John L. | Premières impressions
The staff was so very rude made me feel very uncomfotable so much I choose not to store my belongings there I would NEVER reccomend this to any of my friends such RUDE STAFF!!!therese s. | Expérience générale
I love Marlon from the Medford, u haul and storage, always friendly, very curtious, if ever had any questions he's always there to help.Sherry S. | Expérience générale
Le client n'a pas laissé de commentaire.SHAWNA R. | Expérience générale
I purchased a lock from uhaul when I rented my storage they kept locking my unit telling me the lock they sold me was not acceptable. I complained about never being able to access my unit because of faulty key cards and locks on my unit and was met with attitude and poor customer service. They told me they wouldnt lose business ot having me because they are always full anyway terrible employees the only good employee there was having his 1st day at work that says alot. Never again medford uhaul I rent uhaul all over the country never had a bad experience until medfordStewart S. | Expérience générale
I have had an issue since day one, voiced multiple concerns via phone prior to coming to Oregon ( moved from Las vegas ) with no remedy and now my credit is disrupted because of Uhaul's inability to solve my issue and charge me for services I never received.Darren M. | Expérience générale
Ive rented from uhaul in the past and have never had a bad experience. It wasn't necessarily the employees fault but honestly I would never go back to a facility where you had to wait for an hour every time to open your storage unit. Apparently the it guy was on leave and the company wouldn't let them hire someone else, so my code to access my storage unit never got programmed into the system. I wasted so many hours of my life trying to get into that stupid storage unit because there was never more than one person. at the front desk and most of them didn't understand why I couldn't just use my code and I got forgotten about so many times. I understand its covid but its the higher ups fault for not fixing this and it was a pain. Good day sirs.....Emma R. | Expérience générale
Although my stay there was very short, the staff provided me with everything that I needed and was very very prompt as I was served. Keep up the good work.Quincy G. | Expérience générale
Well kept storage facilities, happy with my experience 😀mariajah h. | Expérience générale
I have not been able to accsess my unit and I was told after I already paid that I could only access my unit during store hours 7am to 7pm not 10pm like I was told it would be.Erin S. | Online Move In
I came in on my one day off, I packed all day and planned to move quickly after picking up the truck. I arrived and Gary was so slow, unhelpful and Unknowledgeable. The rental unit I paid for on line was unavailable, Gary was not aware of this, did have a alternative unit. I could go on and on. Please get capable staff.Adela L. | Online Move In
My two year experience with Rogue Valley UHaul was beyond great until the Almeda Fire fallout and the ensuing madness forced us to move out of the area. I found it taxing to deal with all I was dealing with, and then to have UHaul not quickly enough recognize I had extenuating circumstances and aid in ending my contract. It was too much with the no response and continued charging. I do appreciate though that everything has been resolved and thank all who did help to do so. I will recommend UHaul Rogue Valley to others.darlene w. | Expérience générale
I would give this place no stars if I could. They tried to charge me two weeks after I signed up then locked me out then I closed my account and took my lick and they are still trying to charge me pathetic I will send people far away if I see anyone near this place or talk about going here I will tell them find somewhere else far far far far away from this placeAshley w. | Expérience générale
Le client n'a pas laissé de commentaire.richard g. | Expérience générale
Always helpful when needed. And if corp reads this then please get theses guys new computer system. The staff there are always friendly and helpful thanks guys.Arthur F. | Premières impressions
Le client n'a pas laissé de commentaire.devin p. | Premières impressions
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