As it turned out I did not need to utilize the storage unit, and canceled my reservation prior to the term. However, Ernesto , the site manager was a pleasure to work with. Thank you for the opportunity.
Chris P | Overall ExperienceCottonwood Storages, Llc
45 Alamotero, Alamogordo, NM 88310Évaluations des clients
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Storage Customer Reviews
- 4.0 Average Customer Rating
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As it turned out I did not need to utilize the storage unit, and canceled my reservation prior to the term. However, Ernesto , the site manager was a pleasure to work with. Thank you for the opportunity.
Chris P | Overall ExperienceThe owner is very kind, but my unit was infested with rats. Due to the feces and urine on everything I had to throw out most of my stuff, which included newer couches. I paid for the unit for over 2 years and lost more than half of my belongings. I wouldn’t recommend.
Marrissa R | Overall Experiencethere was a unit open when i needed and was able to move out without any issues.
Shana S | Overall ExperienceAll great plqce to store things thank you
ALBERT H | Overall ExperienceThanks for a wonderful experience.
Caroll R | Overall ExperienceI came from Las Vegas with the intention of a quality storage unit and had no way of entering the storage area and no one at the facility. I tried calling the number on the gate and no one answered. I had to cancel my reservation so to the lack of service and would not recommend this place. Apparently there isn’t a office at this location and there’s no way of contact.
isaiah z | Reservation__
Leiandra G | Overall ExperienceThis is one of the nicest storage facilities I have ever used. Secure, lighted, well maintained, great customer service. If I am ever in need of another storage unit, this is the place I will be going!
Cheryl G | Overall ExperienceOur unit had mice in it that ruined a lot of our things. Including an expensive bed. We also were loyal customers for over 4 years. The rent went up way too high for anyone to be able to afford. There isn’t enough lighting to be able to see after hours anything.
ANGIESZKA E | Overall ExperienceNo problems ever. Would usu again if needed Thank you
vicky m | Overall Experiencevery reasonable - veteran friendly
LARRY M | Overall ExperienceNo problems good experience
PAMELA M | Overall ExperienceNo problems to speak of.
WILSON A | Overall ExperienceThey were so nice will tell my friends about them.
SANDRA L | Overall ExperienceCottonwood Self-Storages offers a wide number of convenient self-storage solutions for your personal or business needs. It is our mission to provide the most convenient self-storage option at an affordable rate. More importantly, we offer outstanding customer service to our customers. Moving in is easy, there’s no deposit and we offer competitive rates. Cottonwood Self-Storages provides state-of-the-art security, a digital gate access that allows only current customers through the security gate system, digital video surveillance cameras, and individually secured doors. Our professional office managers work to ensure that the facilities are always clean and that your needs are always met. Whether you need large storage, boat storage, or just commercial self-storage for all your belongings, we have the right services for you. We understand that there are other options when looking for a storage provider and we’ll work to make sure you are completely happy with your decision. We are determined at providing our customers with the most professional, safe and convenient storage option possible
ERNESTO M | Overall ExperienceI am thoroughly disgusted with the Cottonwood Storage /u haul of Alamogordo New Mexico. My storage unit was broken into back in July and I was only recently notified by Suzanna Martinez in December when I discovered an unknown lock on my unit. An entire household and yard full of pictures knickknacks blankets towels sheets dishes A washer and dryer set and an antique wooden swing were all stolen. An expensive I love Lucy doll collection are among some of the many many items. stolen. The worst things taken were all my children’s baby books and momentos, a deceased child’s pictures and my deceased Mothers personal items, all gone forever. Police were notified and were also as shocked as I was that I was not notified in July as there may a chance to recover some of my items back then. I have made a complaint to the Better Business Bureau and I am contacting the Attorney generals office as well. I am demanding a full refund of my storage fees from July 2020 to December 2020 as well as $1000 for pain and suffering of the loss of my deceased child and mothers personal items.
RHONDA S | Overall ExperienceWe found out they are no longer affiliated with u-haul and that we would have to pay for the 2nd month to get the free month. We just rented 2 trucks this month and need 1 more and cannot afford stora
Melinda R | ReservationNo security at all. Our unit was broken into, items were stolen. Manager said security cameras have been out of order for sometime, he can't help us.
MARK G | Overall ExperienceNever got a unit. Couldn’t find one the size I ordered online. No one there to help & still haven’t received a return phone call from them and it’s been 5 days now. Won’t order a unit online again.
Kathleen A | ReservationWe ended not using the facility for other reasons on our end. The staff were very easy to work with.
Doug B | Overall Experience