Good Deal Self Storage

Évaluation :

1

There should be zero stars as an option. I wouldn't refer my worst enemy to Good Deal self storage. The Price gaging and constant rate increases and the exorbitant late fees are astronomical. The fees are assessed when you don't have access to pay 24 hours. There is no direct portal to pay your bill from the website. You can click on the pay online link all day all night nothing works. The business hours posted are not the business hours the place is open I will attach screenshots of wishes on Google and the information page regarding their hours. The late fees goes into the pockets of this status specifically office manager Cindy. She is the most disrespectful, rue, trailer park trash person I have ever met. The other staff member is her niece by the name of Suzy and she threatens you to fight. Cindy, the manager Actually swung her fist at 1 of other tenants. I don't know where these trailer park staff have come from but I would never have them working at a business. There is no professionalism. EVERYTHING is unethical. I can guarantee that this owner's documentation and paperwork is not up to par. When you come in and have a conversation and try to get to the bottom of the charges you are treated with the utmost of disrespect. I was actually going to vacate in the summer but the way the staff was so disrespectful Cindy and her niece Suzie I decided not to give this business not one more dime my money. The late fees are assessed incorrectly as there is NO access, NO ACCESS to make payments online so it is a scam and it is unethical. I was forced to Pay for an additional month, March, although I vacated before the end of February. I will be following all of this up with an attorney and it is totally about principle. Unfortunately, my experience was awful. I would not refer this company to anyone.. And this company should not be affiliated with U-haul as U-haul has built a reputation for decades and U-haul provides stellar customer service. If you would like to follow up I would be more than happy to speak with a representative from U-haul