I rented a unit at this facility that I never ended up using. Within days of renting it, I called to cancel my rental because I did not need it. I never visited the unit, never moved anything into it, and never used the facility at all. Since then, I have made multiple phone calls and spoken with several different people, but no one has been willing or able to resolve the issue. It has now been about two months, and they are still trying to charge me for a service I never used. This situation is completely unacceptable. I made every effort to address the matter through the proper channels, but I have received no meaningful assistance. I hope management takes responsibility and resolves this issue fairly and promptly.
Isael H | Expérience généraleStorway
2727 Olyphant Ave, Scranton, PA 18509Évaluations des clients
Unités disponibles (toutes les dimensions sont approximatives)
Entreposage avec accès routier
-
Petit
5 pi x 10 pi x 9 piMaison 1 à 2 chambres
Guide des tailles- Tarif :
-
$70
par mois
- Extérieur
- 1e étage
- niveau rue
- Accès en voiture
- Sans climatisation
- Porte-rideau
- Tarif :
- 70,00 $ par mois
-
Moyen
5 pi x 15 pi x 9 piMaison 1 à 2 chambres
Guide des tailles- Tarif :
-
$100
par mois
- Extérieur
- 1e étage
- niveau rue
- Accès en voiture
- Sans climatisation
- Porte-rideau
- Tarif :
- 100,00 $ par mois
-
Moyen
10 pi x 10 pi x 8 piMaison 2 à 3 chambres
Guide des tailles- Tarif :
-
$120
par mois
- Extérieur
- 1e étage
- niveau rue
- Accès en voiture
- Sans climatisation
- Porte-rideau
- Tarif :
- 120,00 $ par mois
-
Moyen
10 pi x 15 pi x 8 piMaison 2 à 3 chambres
Guide des tailles- Tarif :
-
$140
par mois
- Extérieur
- 1e étage
- niveau rue
- Accès en voiture
- Sans climatisation
- Porte-rideau
- Tarif :
- 140,00 $ par mois
2 unitée(s) disponible(s)!
-
Grand
10 pi x 20 pi x 8 piMaison de 4 chambres et plus
Guide des tailles- Tarif :
-
$170
par mois
- Extérieur
- 1e étage
- niveau rue
- Accès en voiture
- Sans climatisation
- Porte-rideau
- Tarif :
- 170,00 $ par mois
2 unitée(s) disponible(s)!
-
Grand
10 pi x 25 pi x 9 piMaison de 4 chambres et plus
Guide des tailles- Tarif :
-
$200
par mois
- Extérieur
- 1e étage
- niveau rue
- Accès en voiture
- Sans climatisation
- Porte-rideau
- Tarif :
- 200,00 $ par mois
Il reste 1 unité(s)!
-
Grand
10 pi x 30 pi x 9 piMaison de 4 chambres et plus
Guide des tailles- Tarif :
-
$230
par mois
- Extérieur
- 1e étage
- niveau rue
- Accès en voiture
- Sans climatisation
- Porte-rideau
- Tarif :
- 230,00 $ par mois
2 unitée(s) disponible(s)!
Évaluations des unités d'entreposage par les clients
- 3,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisI rented a unit at this facility that I never ended up using. Within days of renting it, I called to cancel my rental because I did not need it. I never visited the unit, never moved anything into it, and never used the facility at all. Since then, I have made multiple phone calls and spoken with several different people, but no one has been willing or able to resolve the issue. It has now been about two months, and they are still trying to charge me for a service I never used. This situation is completely unacceptable. I made every effort to address the matter through the proper channels, but I have received no meaningful assistance. I hope management takes responsibility and resolves this issue fairly and promptly.
Isael H | Expérience généraleThank you very much.
Kenneth W | Expérience généraleGate broken for most of this year. Appears that someone is living off and on in a motor home parked there. There was an old Mercedes parked outside my unit, hasn't moved in years with out of date tags. Never a call back from manager. Disgusted. It was great in the beginning, but service has declined greatly. Very disappointed. I had sent people there in the past, now I would not recommend it. Although cameras were installed a while ago, one is laying on ground for months without any way to tell anyone. get a better manager.
JAMES M | Expérience généraleThe main entrance gate was broken, the facility was always unsecured. I reported this to the switchboard operator the first day I moved in and it was never addressed. I would never recommend someone to pay for a secure storage unit that is not secure.
Keith B | Expérience généraleGood morning, I had cancel days before my reservation: Storage: Reservation #1[redacted]0838. I send the message before about this cancellation and I also asked if I can get the $20 refund for the reservation. Thank you
EDWIN R | Réservationmouse droppings from a adjacent unit. Please prorate my early leaving and send refund check to 15 Paul Street scott Township PA 18433 or call [redacted]
Matthew Z | Expérience généraleCompletely unsatisfied. Canceled unit because of horrible employees.
Shawn B | RéservationWhen call customer service and ask to speak to a supervisor or manager, being told that there no manager or supervisor available. When leave an message for manager or supervisor to get back to you, no one does.
CURTIS B | Expérience généraleWhen I first rented the owners were phenomenal. They get the A+. When this new company based in Florida bought the facility the made it extremely difficult to pay for your unit. All they wanted was for you to set up auto pay. Convenience for them not the customer was how they wanted to do business. That's why I left.
INA K | Expérience générale