Annette was wonderful. Very professional and knowledgeable. She was available for any questions we had and an excellent role model for to staff that was in the office.
Fred R | Expérience généraleDiamond Self Storage - Anchorage
5401 Northwood Dr., Anchorage, AK 99502Évaluations des clients
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- 4,5 - Cote moyenne des clients
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Comment U-Haul Fonctionnement des avisAnnette was wonderful. Very professional and knowledgeable. She was available for any questions we had and an excellent role model for to staff that was in the office.
Fred R | Expérience généraleThis was our best self storage experience ever. Staff were friendly and helpful, the premises were kept clean, the units are secure and in excellent condition.
Brian M | Expérience généralethe cost is to high.
Donald S | Expérience généraleThe front office staff were great. My father had passed away, and I needed last minute storage for his car and other items...they were fantastic and very understanding and helped me out a lot. Thanks!!!
Jean P | Expérience généraleAnnette was very helpful and thorough. She helped make the process easy and smooth. Moving in is going great so far. Easy and straightforward. The unit is clean and well lit! SO much better than some of the other facilities I've seen! Thank you!
Gayla R | RéservationThe best ever made my life easier thank you
Nazi S | Expérience généraleTook the front office 6-7 minutes to find our paperwork. We drove through 2ft of snow to find a larger drift in front of the door of the unit. There was no plug in for our battery/ block heater. We will have a dead battery. Then we stood out in 8f blizzard for 15 minutes waiting for a van. Kind of a mess. Why didn’t they clear the snow at all? Regards M
Justin M | RéservationI was very impressed that the employees drove thru the facility at different hours. A few times we either left our door opened or installed our lock incorrectly. They called us as soon as they were alerted of a problem no matter the time of day. I appreciated this and could get right over to secure our unit.
Teresa B | Expérience généraleAnnette was the manager for this facility while I stored my items here. I was yelled at by her multiple times during my time storing stuff here. The first time I was screamed at for using the car wash. She could have asked politely for me to not use the car wash”unlimited car wash” that is advertised as part of the unit but did not. She approached me and started yelling immediately. Second time I was yelled at by her was for using the gate to access my stuff “too often”. The last time she screamed at me was when I was closing my lease. Another customer didn’t use a code and tailgated me out of the lot. She screamed at me and stated “I needed to call her to deal with the issue. I have this last incident on video. She was watching the cameras so if she felt there was an issue, it sounds like she should have addressed it. I will never store at Dimond storage again due to her behavior and hateful manner.
Crystal P | Expérience généraleNone
Stanley B | Expérience généraleThank you
Denise K | Expérience généraleAnnette was a true professional in the front office! Work with her if you can. Totally helpful and a pleasure to work with.
Jeff S | Expérience généraleDimond Self Storage was not helpful. I understand that the staff member was very stressed due to a lack of support, but her demeanor was unkind, making for a negative experience. I ended up moving to a different U-Haul location where the service was much better.
Maria R | Expérience généraleAnnette was professional and very helpful
Jose P | Expérience généraleMgr Annette Paegler was helpful. Office hours could be improved.
Zachary H | Expérience généraleGreat facility and office staff
John S | Expérience générale