Be rented unit B01 online and went to the facility to take a look. The unit had a red keyed lock on it. We called to learn the attendant did not have a scheduled return date but were assured the lock would be removed when we returned from Colorado with a truck load. Upon arrival on Sept 26, the gate code did not work, and the red lock was still on the unit. We called and were assigned un E09. There was a thick layer of soil on the floor, and black widows and cockroaches were occupying the unit, which required us to get a pesticide and spray the unit while our truck and labor stood by outside awaiting the opportunity to unload a 26' truck. The phone operators were great; the local management was a void. The cash flow must be huge, Please hire some qualified staff. , [redacted]
John H | Expérience généraleAirport Road Self Storage
3929 Academy Road, Santa Fe, NM 87507Évaluations des clients
Unités disponibles (toutes les dimensions sont approximatives)
Entreposage avec accès routier
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Petit
5 pi x 10 pi x 9 piMaison 1 à 2 chambres
Guide des tailles- Tarif :
-
$79
par mois
- Extérieur
- Étage extérieur
- Porte-rideau
*Price Lock Guarantee - Your Rate Will Not Change For 6 Months Once You Rent With Us!
- Tarif :
- 79,00 $ par mois
-
Moyen
10 pi x 10 pi x 9 piMaison 2 à 3 chambres
Guide des tailles- Tarif :
-
$129
par mois
- Extérieur
- Étage extérieur
- Porte-rideau
*Price Lock Guarantee - Your Rate Will Not Change For 6 Months Once You Rent With Us!
- Tarif :
- 129,00 $ par mois
-
Moyen
10 pi x 15 pi x 9 piMaison 2 à 3 chambres
Guide des tailles- Tarif :
-
$179
par mois
- Extérieur
- Étage extérieur
- Porte-rideau
*Price Lock Guarantee - Your Rate Will Not Change For 6 Months Once You Rent With Us!
- Tarif :
- 179,00 $ par mois
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Grand
10 pi x 20 pi x 9 piMaison de 4 chambres et plus
Guide des tailles- Tarif :
-
$209
par mois
- Extérieur
- Étage extérieur
- Porte-rideau
*Price Lock Guarantee - Your Rate Will Not Change For 6 Months Once You Rent With Us!
- Tarif :
- 209,00 $ par mois
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Grand
10 pi x 25 pi x 9 piMaison de 4 chambres et plus
Guide des tailles- Tarif :
-
$289
par mois
- Extérieur
- Étage extérieur
- Porte-rideau
*Price Lock Guarantee - Your Rate Will Not Change For 6 Months Once You Rent With Us!
- Tarif :
- 289,00 $ par mois
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Grand
10 pi x 30 pi x 9 piMaison de 4 chambres et plus
Guide des tailles- Tarif :
-
$319
par mois
- Extérieur
- Étage extérieur
- Porte-rideau
*Price Lock Guarantee - Your Rate Will Not Change For 6 Months Once You Rent With Us!
- Tarif :
- 319,00 $ par mois
Qu'est-ce que le service en ligne emménager/louer maintenant?
Évaluations des unités d'entreposage par les clients
- Filtre :
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
- 4,5 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisBe rented unit B01 online and went to the facility to take a look. The unit had a red keyed lock on it. We called to learn the attendant did not have a scheduled return date but were assured the lock would be removed when we returned from Colorado with a truck load. Upon arrival on Sept 26, the gate code did not work, and the red lock was still on the unit. We called and were assigned un E09. There was a thick layer of soil on the floor, and black widows and cockroaches were occupying the unit, which required us to get a pesticide and spray the unit while our truck and labor stood by outside awaiting the opportunity to unload a 26' truck. The phone operators were great; the local management was a void. The cash flow must be huge, Please hire some qualified staff. , [redacted]
John H | Expérience généraleWe had a very smooth move into our storage unit. I had misunderstood that I needed to provide all my information ahead of time (I mistakenly thought I could do that on site), and the representative I spoke with was extremely helpful and gracious in completing the needed paperwork for me over the phone. The facility is clean and my unit was easy to find and spotless. Five stars!
Caryn C | RéservationClean and well run. Easy access.
Noreen D | Expérience généraleOur non-profit organization houses our materials here and we are very appreciative of the staff in terms of communication and ease of process, and also the spaciousness and safety of the facility. Highly recommend.
Alia M | Expérience généraleUnfortunately, my responses do not accurately reflect the intended meaning due to the wording of the questions. For these questions: Were the office and facility ACCESS hours Convenient? NO, the office was not easily accessible as no one was there on any visit. We had to deal by phone. However, the facility access hours were indeed convenient so that is YES. Was the staff friendly and helpful? The same applies - no one was on-site, so that would be a 'NO', but the phone support was very helpful, so that is a 'YES'.
Mark A | Expérience généraleGreat stay! Clean, safe, and dry unit. The lady in the office was unbelievably kind and professional. I highly recommend this place. It’s cheap and worth it! I will come here again if I’m in Santa Fe in the future. Thanks!
CATHERINE B | Expérience généraleMove in was very easy. We didn't interact directly with the onsite office but could have if needed. Move out was very easy and staff was very helpful.
Todd B | Expérience généraleAnthony was great to work with... If I come back to Santa Fe... I will rent here again... Thanks for your help... Best wishes
robert m | Expérience généraleRay and Anthony were always very helpful whenever I needed help. They both were always very professional. It was a pleasure talking with them throughout the many years I had my storage unit.
ROBERT R | Expérience généraleI moved into larger units.. The manager Anthonyis fantastic. Always available and such a nice person.. Great asset.
Troy T | Expérience généraleThieves. I rented 2 units from them for 3 years each. When I closed the first unit, I had to remind them many times as they still charged me well after being told it was cleaned out long before the first. Then I closed the second unit. I gave them 5 days notice before I was to be charged and they still charged me. Knowing they often "forget" to stop charging tenants, l immediately emailed them again to remind them l'd let them know yet again in advance that l'd closed a unit and wasn't to be charged. They refuse to credit me back the $399 they stole from me and will not answer the phone, or return any calls or emails. My husband went in person after 2 weeks and they agreed to credit back the account only to not follow through and continuously dodge calls, texts and emails. Bad business. Also, there's a staggering, increasing level of people living there in their storage units. There was one guy living directly across from my unit who is a convicted killer. It is very unsafe for families to go at anytime to get our own belongings.
Katrina M | Expérience généraleIf I wasn't moving I would keep the unit
alfonso m | Expérience généraleThank you very much for everything. Gonzalez.
Martin G | Expérience généraleAirport road storage went above and beyond to help us many times especially with a difficult move out with a POD. I called them so many times with questions and they were incredibly kind, patient and professional.
danielle w | Expérience généraleGreat manager, staff. and exceptional service! Thank you for all of your help.
Pete T | Expérience généraleI moved out Friday April 21.
Emmy K | Expérience généraleVery well maintained and secure and friendly staff and management I felt my belongings were totally safe and other renters I met there all seemed trustworthy and respectful of each other. Great place. Thank you
Tobias H | Expérience généraleThe storage facility was excellent I had no problems with my unit. However, the person I would always talk to seemed to never be able to process my credit card. After numerous attempts, they would then ensue it was my fault. I offered to show up to the building to resolve this issue and it felt like that was a hassle for them because they did not want to meet up. This was my personal experience, and I did feel that the facility was great my stuff was never stolen and it was easy enough to access. I just wish they had better staffing
George A | Expérience générale