I've been doing service with UHual at this rental location for several years. I've had not any issue with them. Pretty much very clear of item used and cost. Good place to.
Reynaldo P
Customer Reviews for A Space To Place Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Please Bill according to the rates. If milage is supposed to lower during the week than use a calculator to charge properly. Don't automatically charge for a weekly rate when the renter is doing the daily rate. What a rip off!!
MELISSA RAfter locking the vehicle and dropping the key in the overnight key drop box, I realized I left my backpack in the vehicle that was now locked. They called me first thing in the morning to notify me of tge backpack and held it till I could get there. Would definitely go back to this location.
FREDERICK MI was charged for 2 days, when I had the truck less than the times agreed upon. Turned keys in at 9:30 AM, invoice wasn't finalized until 5 PM.
PAUL EExcellent location with outstanding customer service! The team is professional, friendly, and truly goes above and beyond to ensure a great experience. Fortement recommandé!
ALAGIE LThe truck I had reserved did not turn on when I tried to start the engine. I was told at the front desk the truck had been broken and out of service for a while and they did not know why it was still shown as an option when making reservations. The employees at the front desk were very kind and helpful, they were able to get me a bigger truck for the same price. However, I did not need a bigger truck and it delayed me about 15-20 minutes. I had also rented some furniture pads and when I went to pick them up I was told this location does not rent those out. That if I needed to rent them out I would have needed to go to a different location. Overall, terrible service. Would not recommend.
Meribeth SHorrendous, it was supposed to be a mobile checkout, the clerk was extremely elderly and confused. I waited about a half hour repeating my information over and over. I could go on and on but won't.
KAREN MUsed this location several times throughout the years and always experienced complete professionalism . Would always recommend because they know what they are doing and are very efficient .
SUSAN MBrayden was great!
KEISHA DEasy to access, friendly ... quick courteous sevice
David SFast service and even included blankets
CHRISTINA BNice smoothly handled rental and return. New Van with b/up camera & audio. Van was clean and ready to go.
JOHN JThe staff is always friendly. Pat always greets with smile and have nice day. They all deserve a raise.
Bernard MThe staff were so kind and helpful!
ALYSSA RThe van was 98 percent clean. The floor between the driver and passenger seats was sticky
ROBERT MThey are great people and they excellent customer service 😎
Alagie SThe door seal was leaking in the highway and the noise was very loud. The rear view morrow on the passenger side was cracked and had an x sticker on it obstructing my view.
BRAD MGood place only thing was the van was not swept clean. Just don't want to be held accountable for it. Otherwise great!
ELIZABETH JEvery time I come here, they never have all the other items that I need: a utility dolly, pads, etc. They always just have the vehicle and that's it. They don't let you know ahead of time either, so by the time I pick up the vehicle, I can't get the other items that I need elsewhere in time for my endeavor. Either keep that location supplied with everything, not let a user select these items online if they don't have them, or force them to call people if the items aren't available. This has happened 3 times now!
Nathan WThe wifi in the area is terrible. the process of pick up and the return took longer than it should have because of the wifi.
FRANCENA ALower your prices
JOHN BBilled me to much . They did refund me after I went down. Right Truck size that I ordered wasent available. They never checked truck in uhaul corporate called me twice to ask where truck was and it was at the store dropped off already
john rPlace is run by a bunch of teenagers who spend more time on their phones than speaking and interacting with customers. Truck was perfect for my needs. It was clean and very easy to drive. Just don't expect a lot of professional customer service there. Also, the cellular coverage there is poor. So using the app to return the truck is difficult after hours.
CARLOSN VDid not have my rental equipment, furniture pads and dollies. Wish they would have warned me before I got there expecting them
Eric CI ordered pads ,hand truck .blankets they had none .they didn't check my return.just bad.
JAVIER RStaff gave me the keys to the wrong vehicle and when I came back to the office to indicate the error, they treated me like I caused the problem and was a moron. I was polite and did not make a big deal out of the error, but the poor treatment bothered me. Poor customer service.
Nina MIt took four days for this location to process my return & that was after when in personally to inquire after receiving calls from UHaul that I wished
Kari PThe inside of the cab was not prepared for usage. The floors were covered in mud. Crumbs were on the seat and tissues were left in the cup holder. Very disappointed. The only clean item was the dashboard. The rear storage portion had built-up dirt as if it had never been cleaned.
Melody MThe location provided exceptional service and got me going immediately.
Joe BVery organized and professional
Jennifer MCustomer service was awesome! There were no furniture mats that I had preordered however. I ended up paying $5 for no mats
Dominic SJust make sure that the vehicle is full with gas… It’s not in the customers best interest to leave it less than full!
STEVEN RNice location. Friendly staff.
Jeff CEven if I was set for a mobile pick up at the time of ordering the truck, the mobile pick up was not set when I showed up at the scheduled pick-up time. I had to wait for the store to open before I could pick up. The truck was not clean at pick up but the app would not allow more than one picture to be taken for each issue.
Emile TNothing really. Kid at the counter was great help all around! Gold star
MAXWELLJAMES GN.D.
Pritam SFix your app. I wasted over an hour trying to do the steps to receive my vehicle.
Brandon KNothing. First rate business and staff.
LAWRENCEWILLIAM GNo comments at this time.
Donald Fnice to have a backup camera in van
Linda IThe person was very nice and made is so easy to drop off
John ONo improvements. The process was quick and easy. The customer service was excellent!! Thank you
TONI LCan't believe how easy & convenient to rent a van from UHaul. Thumbs up!!!
Rey MAwesome location and customer service
Jennifer M