Le client n'a pas laissé de commentaire.
EDDIE D
Customer Reviews for Advantage Storage of Avondale
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
A guard in the store to return the vehicle
AMALIA QI recommend not reserving online and visit the store. Truck I rented was full of empty boxes. I reserved a dolly and it was not on the truck. Owner was notified about dolly and told me i would be reimbursed for not receiving a dolly, still havent been reimbursed. When I called and asked about it owner hung up on me twice. I do not recommend this location whatsoever. Horrible customer service and no communication skills!
Frank GAwesome staff
Abigail RKeep smiling. Great job from customer service.
Morris HCustomer service needs improvement. The lady at the front desk was bothered that I parked the U-Haul through the OPEN gate upon drop off which is where I retrieved the U-Haul from during pickup when the gate was OPEN. I was never given instruction to do otherwise during pickup or drop off of truck. She made mention that she should've locked me inside of that gate to watch me to "see what I would do". When I responded "what do you mean by to see what I would do?" she tried to make light of it however it was evident that she believed me to be a sketchy individual without any justified reason to do so. Mind you this was interaction that I still had to have even when selecting self check in/check out on my mobile device. I just hope that all are not experiencing this kind of treatment when visiting this location !
Shakia LThe interior of the truck was disgusting. Covered in some sort of food or liquids across the floor, middle console, middle of steering wheel, entire steering it was disgusting and if I were the business owner, I would be embarrassed of the condition of my product. The car itself clearly has an alignment issue and I had to correct the steering the entire time which made me feel very unsafe and uncomfortable driving it. By not maintaining your vehicles well, you as a company introduce increased risk to not only the drivers but to all others on the road. I had to stop to get cleaning supplies and they came off black from a substantial amount of dirt and junk on it. The truck also smelt bad. As if that weren't bad enough, the sign up process was flawed and extremely inconvenient. I completed all information from home yet I had to enter the information again including payment information. When I placed my husband's information as a 'emergency contact' your website overwrote my information and reflected that he was the one renting the uhaul when that clearly was not the case. The lot attendant walked by at least 3 times and never once stopped to offer assistance. I used the chat feature for assistance and it took a lengthy amount of time to get a response which is especially disappointing considering all of the pre-work I did prior to ever submitting the rental request. I can't say that I'll ever rent a uhaul again and I definitely would not recommend your company to anyone that I cared about in the slightest. Do better. I hope your CEO or someone in upper management sees this review and takes immediate action to rectify these inconvenient and embarrassing issues.
Katie LGreat customer service, welcoming .
SAMUEL Dhave the truck clean (the dog hair and smell was something else) and the items I'd requested and paid for available - and then not cancel the moving help orders when you change the location because you don' thave the truck at the right location.
Killien RPerfect for what I needed and a fair price
Richard mBrittany was really sweet and down to earth. She explained everything well. She was very friendly and professional.
TARECE MThe lady that helped me went beyond anything I could have asked for. Great job!
DONCELLA CBetter customer service
ESTHER CNothing to improve on. If it wasn't for Charity who helped me through my entire experience, I don't think it would have gone this smooth. She has excellent customer service! I will be returning and letting friends and family know!
LUZ CSpur of the moment. Needed to rent a truck and storage. Advantage did not disappoint. Had the truck by 11:00 am and back to put in storage. All done by 5: 00 pm. Great ladies in the office. Great price. Definitely recommend.
Tonya RQuick and easy. Best rental I have ever rented.
Richard KThe ladies in the office are outstanding and their customer service is beyond excellent. My family and friends will only rent from this location. For trucks and storage.
DWANE TThey could've told me not to parked the uhaul infront of location because they charge 25$ for it. Instead when I received my receipt I had a 25$ cleaning fee
Christian PBritney and charity were the best, they made the experience great. Very helpful and knowledgeable. I would not go anywhere else and will recommend this location to anyone that needs a truck or storage.
DWANE TStorage so like the rest
Jeffrey TClose at the time of drop off
Diego LI didn't check in online in advance because I didn't want to have to take a picture of my drivers license. But when I arrived, I was texted the link that required me to take a picture of my license right then and there. I wish that I could've just given my license to the person behind the counter and let them do the work of scanning my license. It just seems like consumers have to do everything now.
Mark RNo complaints, great service all around
Carlos JThe customer service was excellent.
Karla TLady that helped was awesome has always , I will definitely use them again , friendly and informative
Carmen PFront office women were very helpful.
Jason Gthe female representative at the counter that assisted me was very helpful and courteous
REYNALDO DClean the bugs put of the truck
Jerome MCheck in was not easy on app. Inside truck cab was dirty on pick up. Truck itself sounded like it might break down. Location reps were nice and friendly. Chat rep wasn't helpful. Phone rep was helpful.
Michael SPick up process is difficult and the customer service transfers the caller around for simple issues.
Andrew EHorrible customer service. Had a reservation booked for a 1 way, get a call 45 minutes before I'm scheduled to pick it up saying it can only be returned to the same location and that there were no other trucks available. So I had to pay for extra gas and mileage to amend my original contract of a one way. Would not recommend. Always some bull with this company.
Dannette NI was charged for a dolly that was never used or equipped in the truck.
Juan GExcellent customer service. Keep up the good work!
fransico cNothing this location is always spot on with customer service and equipment, never a complaint.
JERRY LNothing, my experiences I've had with this store have been excellent.
Jerry LGreat service, very friendly and professional.
Michael SWhen will I get my $20 refund UHaul told me to expect since I took it to a further location to have it serviced as haul requested me to?
Luis AWhat a crazy charges for 3days rental. That's insane!!!
EDEDET MThe office folks at Advantage Storage are very helpful and easy to do business with. Thank you ladies.
Kenneth SThe most friendly person working at this location. So helpful. If I ever need a truck again I will come here.
Cherlyn JI enjoyed my visit, charity was great let me know everything I needed to know,I will come back again
Rudolfo GFirst location I went to didn't have my truck that I reserved there was one sitting out there they said it was broken down the man in the location was not even aware that it was meeting maintenance then they sent me to another location assured me that my truck would be ready when I got there when I got there she had a sign on her door she would be back at 12:35 p.m. I didn't return until 1:30 I had to go way out of my way to get this truck then I was told I would get a $50 refund off of my rental and I have yet to see that on my receipt.This is not the first time I have had issues with your company.
Diana TInside truck had trash in it . The roof of the truck had a leak from the
Michelle MMy only complaint was the inside was dirty with lots of gravel, rock, and dirt. The pull out was also covered in dirt and gravel had to sweep everything out before use. Other than that service was great and the lady who helped me was amazing.
Kody TInside and outside was filthy. Windshield so bad, couldn't see thru it. Right rear tire has a slow leak.worse location I ever did business with. Also I paid for a dozen furniture pads. Only six were placed in the van.
Leonard CTruck had a crack in the windshield, was so dirty you could barely see out the windshield, cargo area was not cleaned from previous user and there was trash in the cab. Other than that, it was all good.
Andre SShowed up to uhaul pick up a couple minutes early, sign on door had a return time for 15 minutes later. Waited 45-50 minutes and called multiple times before somebody sent employee to assist with 'mobile uhaul pick up' that was still behind locked gate with no entry. Rented a dolly, dolly was not included. Was told I would not be charged for dolly, was still charged. Return went fine.
Jason R