I was astonished at how seamless, efficient, and pleasant my experience was. The customer service, attention to detail, and excellence were carried out with perfection. If this manager has not been recognized as exceptional, it is certainly well past due. This location should be noted as a model location for excellence at every turn and a train-the-trainer spot for a professional development training video. Thank you for a job very well done!
Robin C
Customer Reviews for Apple Tree Self Storage Perkins
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Once I figured out what u haul wanted it worked well.
Gail VFriendly and good customer service.
DEBRA HNothing. Everything was exactly what I needed..
DANIELLE RService at drop off was great.
WILLIAM MCustomer service was great! Super nice, helpful and accommodationing.
Brittany WThe lady who helped me was extremely helpful, thank you!
EDWIN CVery professional
LYNN CGreat!
STEVEN HThe service is very good and the guys are very friendly, all the equipment is in perfect condition. Merci.
ALEXANDER AI love this place! Very clean and well maintained. The employee who assigned me was very kind and helpful with getting me a U-Haul. I would definitely recommend this location and service to anyone who is looking for a good price, especially quality and overall experience.
DARLING ALet customers know exactly which location accepts what payment.. I was sent to a location that didn't accept my form of payment (debit card) which costed me extra money to Uber to 2 different locations..
DOMINIQUE TThe agent was very helpful during my rental.
CHEMECA Sawesome
DINO RHighly recommend
BLESSING AThe bars inside the truck were coming away from the truck walls. It was hard to stabilize equipment, but it did the job.
REX BGreat Customer Service
ROBERT DStaff was very friendly and helpful
ROSALIE WNothing I can think of
EMMIT HEasy out and easy in. Staff very helpful explained the process and answered questions clearly. Will use them again.
BETTY BThe truck needed an alignment.
Koi DSo easy Here it is Out the door, returned it in a different city, the guy knew my name when I drove up. Little things like that stick with me! Good job!
Dan CThe fucking transmission felt like it was gonna fall out of the truck and the motor made the cab hot and uncomfortable..on top of that it was a piece of shit Ford..I hate Ford products..sorry but it sucked ass
CHRISTOPHER MExcellent service à la clientèle
ARMANDO CVery pleasant
MELISSA CVery efficient check in/check out process
Darlene SVery nice, clear and helpful with all of my questions. Thank you so much!
DELISHA JBad wipers. Drivers side door sensors were messed up. Needed oil change. Back door got stuck.
Joseph Eafter hours dropoff was convenient
Stanley ADisclose all fees. I was given a reservation for a 15 truck. For one day. I was charged insurance for 2 days when it was a one way trip and turned in same day. My initial price was $203. Unknown type fees were added to include 2 days of insurance. Only needed one day. Total became $50 more than estimated.
Steve RLocation was closed
Francis CImpressed with customer service
Karen HThe truck was 29 miles to empty when received which felt very unfair considering I had to pay for mileage
Nickeyia JEverything is fine with the procedures in place.
ARMANDO CThe gentleman in the office was top of the line in customer service. Super nice guy, knows his stuff, was very patient with my issues, and helped me solve my problem. If I need a rental again, this location will be my "go to."
Kelli KService was excellent
William DEasy pick up, friendly and helpful staff.
Michael DExcellent service à la clientèle
Donald JWe did after hours drop off. Easy to return
Krista RHave more than one trailer so that when trailer is unserviceable, there's a back up. Have replacement chains and attachments available to execute a replacement/minor repairs.
condel fHave an option to login and take photos of ID 12 hours before pickup. Would've liked to have just shown up and been able to grab without waiting the extra few minutes trying to get everything sorted out with the online agent.
William PI hired a van, the only concern was the steering wheel alignment. Other that the overall customer service is superb. Front desk guy is super friendly and helpful
Pihilla PEverything handled with ease.
Michael DGreat Service and Knowledgeable
austin tNothing overall an excellent experience
joseph tExcellent Service
austin tQuick and easy. Not always the case at other Uhaul Locations.
Richard KThe truck had transmission problems - it didn't shift gears properly.
Lawrence Rnothing
michel bEasy in and out. Friendly employee.
Thomas SFriendly and easy to use!!
Mike RBrian helped me with the entire rental process. Very clean facility.
Greg BThe service provided at this location was excellent, employee answered all my questions.
PATRICK S