Customer Reviews for Auto Techs
(U-Haul Neighborhood Dealer)

Évaluation :

3

This is an unstaffed drop-off site, so there aren't any personnel to rate on helpfulness. It is easily accessible and the drop box was clearly marked. The gravel lot was free of litter and obstructions. I do appreciate not having to leave town to drop off equipment.

Évaluation :

2

There was nobody on-site at this location when I arrived at nearly 10 am on a Wednesday. I had difficulty unhitching the trailer by myself. I found a concrete block and used my bottle jack to get it off my hitch ball.

Évaluation :

5

This is a fault with the equipment and has nothing to do with Auto Techs. I found it impossible to adjust the side mirrors which made it very tricky to drive in traffic in Wichita. There should be some instruction or other information in the cab as to how these mirrors can be adjusted. Online the suggestion was to use an Allen Wrench. I did not find one to use in the truck. tom

Évaluation :

5

The only thing I would change is informing the customer beforehand of the pictures you need to take. I personally took before and after pics of odometer and gas tank. Just in case but I didn't know the return process was going to ask me to take those pictures and I had already locked the truck so I couldn't turn it on to take the pictures with the app. Other then that everything else was fantastic.

Évaluation :

5

Wasn't no personal in the area,j did a mobile drop off.

Évaluation :

5

Great service in Winfield!!!

Évaluation :

1

The address is wrong so the App won't let you pick up the truck from the location. I had to drive down the Highway a bit JUST to get the App to allow me to start the pick up process. No One is onsite - it is a garden shed. The Cell service is so poor - I was not able to complete the full pick up process. I got the keys and drove away.

Évaluation :

2

no one was there. Dropped off the truck and it took them 3 days to process the return. ***The address is across the highway and down the road a bit. When returning or picking up - the Uhaul App will require you to drive away from the return location so you can sign in and start the process. I only knew this because I missed the turn a few days before due to the wrong address.

Évaluation :

5

This location is beyond highest expectations. They brought personal vehicle to pick us up when our vehicle left us stranded. It was a holiday weekend, and the family was on the way to a picnic when we called, yet the owner took the call and went above and beyond to help us out. Incredible service no longer seen in this world. Service could not have been better.

Évaluation :

5

Many thanks to uhaul and Brian Pareto !!

Évaluation :

5

Nothing. Was the easiest rental experience I have ever had.

Évaluation :

5

U-Haul themselves need to stay out of the mix.... Dealing with Auto Tech was perfect very helpful. Getting things set up thru Auto Tech was very easy, then U-Haul had to get it the mix and made it very chaotic mess.

Évaluation :

4

Great place to go if you need a U-Haul. The service was excellent.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

4

Experience was fine, the man who helped us explained things clearly.

Évaluation :

1

The mobile app didn't work. The GPS kept saying I was in the wrong location. The back rear tire was low.

Évaluation :

5

Great people well organized highly recommend

Évaluation :

5

Corporate saved poor service from Eagle Collision in Arkansas City KS. They reduced size to 20' truck ( not getting 26' on location). Corporate called and sent me to Winfield. Mr. Perrigo there was great. However, this did result in an extra mileage charge. Not happy with that but still appreciate that Corporate was on the ball. Just glad it was not farther away.

Évaluation :

5

Everything was great I wouldn’t change a thing

Évaluation :

3

Somewhat helpful but we had to call them before we dropped the truck off and they were at lunch. We left the truck there and went to lunch taking the key. Then I received a call just asking where the key was and I said we were at lunch and we would bring it back. Upon returning no one was in the building. We waited and returned the key and all that was said was I've been waiting for this and he left again. After having starting problems, waiting for the battery and kind of surly service we were glad to return the truck. It served its purpose but it was a long day. The customer service agent on the phone was very pleasant though and stayed in contact with us which was lovely.

Évaluation :

5

Brian and his crew were very helpful and answered my many questions. Would definitely recommend this location.

Évaluation :

5

Please remember this location is closed from 1200 to 1300 during the week. They were very helpful and friendly when I got there but if I had not called ahead to check on my reservation I would have missed them.

Évaluation :

4

No improvements

Évaluation :

5

Nothing. My experience with Brian and Auto Techs was great.

Évaluation :

4

More information about return

Évaluation :

2

When I rented the truck, I reset the tripometer. This device tracks the mileage and fuel usage. The trip said I got 7,9 mpg. My mileage was 202,2 miles. 202,2 mi / 7,9 mph = 25,59 gallons used. I put 26 gallons into the truck. The receiving locations decided the truck needed 3 more gallons and charged me for the additional gas purchase. I wonder if the gas really went into the truck???

Évaluation :

2

Be more customer oriented. Offer assistance as needed. Don't charge for things that weren't on the original reservation. Inconvenient location for my move

Évaluation :

4

Already submitted concerns.

Évaluation :

4

The lights didn't work on the first trailer but was able to get another one. Great staff! Easy drop off!

Évaluation :

3

Quicker efficiency on their service and a more organized approach

Évaluation :

5

easy and great experience

Évaluation :

4

Renting was easy, and check in was simple. The people were nice and very trustworthy. We couldn't be happier.

Évaluation :

4

Make sure all tires are ready to be used. Had a tire on this equipment that kept going going down. Had to stop and call for repair on it.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

3

I got there to pick up a 26’ truck and I couldn’t because they had their catalytic converters stolen off of them and so I ended taking a 20’ and paying the price of the 26’ and I didn’t get any sort of compensation for my wait or having to take the smaller truck.

Évaluation :

5

The staff was great. They waited 20 minutes after closing so that I could return the car dolly that day. Very polite and understanding

Évaluation :

2

We spent at least half an hour trying to find the key drop box. Checked the doors of both buildings fire slots but no. Thought about leaving it under a bucket and calling in the morning. We finally left the key in an rusty old unmarked and unlocked box lying loose on the ground kind of close to ombre of the entrance. Didn't see anyone and they may be great people, but this was frustrating and concerning in that we may be liable for a stolen truck.

Évaluation :

4

Only the second u-Haul once ever used, so not sure about excellent, but it was very nice, more than the other one I borrowed from 25 years ago! Everyone was very accommodating especially since it was a last minute decision based on the weather! We appreciated their expertise!

Évaluation :

3

Did not get a receipt of my payment and they charged 103 more then agreement.

Évaluation :

2

Limited availability of truck, no dolly and no car towing trailer. Had reservation for car trailer at Wellington KS u-haul site. But on day of rental, he just backed out of deal indicating he was not being paid enough to rent me the trailer and hook up the trailer. Had to make last minute arrangements with U-haul Center on S. Seneca in Wichita (Noah) who was excellent. WILL NEVER USE A U-HAUL SERVICE EXCEPT FROM A U-HAUL CENTER. The trailer and truck functioned well. The wide position of the rear-view mirror as well as the double mirrors both sides was essential. Brian at the Winfield site is a good guy and tried to provide for my requests, but I got the sense this was out of his control.

Évaluation :

3

Took too long to pick up the rental

Évaluation :

5

U-Haul is relatively new to Auto Tech, Brian will give it his personal attention to this endevor to assure it's sucess. I would rent from Briam again.