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ANDREW L
Customer Reviews for BMC Auto Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great location and the checkout process was very easy.
DALE SEasiest check in and out. Uhaul has it figured out! Merci
Roger TThe vehicle was smelly, but clean. I was in and out quickly and was overall a good experience.
TIMOTHY NVery very nice. Quick & efficient. The clerk needs to walk around the rental with said customer other than that great.
ANGELA FThe prices were very confusing. I had to put a hold on my debit card. Then I rented it for another day. I'm still unsure why I had to do a hold on my debit card before I rented it. The pricing seemed off.
HARRY SThe service I received at BMC was fast and friendly.
Samantha AGreat service
JAMES MBig thanks to Matt for accommodating our needs and schedule!
JAMES WInside of unit and cargo area was dirty. This user swept it out prior to returning.
THOMAS LThe customer service rep did not explain how to lock the trailer on. All they said was that when trailer goes down on the ball of the hitch it locks its self. Well that was not true. Couple miles down the road the trailer came loose from the hitch. Good thing I had the chains crossed and hooked.
ELIZABETH GI've used this location twice and on bot occasions the phone app did not recognize the location. Not a problem since I picked up during business hours, but would not trust the truck share option if it were an after hours pickup.
BRYAN MThe person who checked me in wrote up my contract as an In Town rental even though I specifically said that I was renting the truck to take it to Richmond, KY. I did not catch it until it was too late. This was my worse experience ever with U-Haul. I was charged an extra $280.00. I'm done with U-Haul!
lindsey cI reserved an appliance dolly and confirmed it 3 different times; however, it wasn't available when I picked up the truck. Even though it was an oversight, Mark was amazing getting one to BMC and delivered it to me. We were already past the need for it but he did everything possible to correct the position.
Tina FIt was easy and smooth. Everything went as planned.
Carla JMatt and his team are amazing! Quick check in and pickup, drop off was easy as well. Very happy to have a quality rental location in Alexandria.
Joel FVery nice. Good people clean....
Patrick NYoung lady at desk very polite and helpful!!
DAN SFor some reason when i was doing my return after hours, while i was adding the photos it completely excited out and I could not find my rental in the history or anything on my account but other than that 10/10 recommend! The people that ran the place were very nice and helpful
Casey SGreat service.
Gregory GEasy check in and check out process. Friendly customer service.
Armedee NBMC was amazing! The staff were super nice and helpful. The last person who rented the truck did not clean out the cargo area (tons of dirt that took awhile to sweep out and there was garbage in the cab.)
Jonathon SSuper convenient! The guys were very customer service oriented and it was a pleasure doing business!
Tamara ANot having a jack stand on the front of trailer is a real pain in the butt
Jim WEasy access on US 27. Lot had ample space for drop-off, even for an older person who had not backed a trailer in a long, long time; it's like riding a bicycle, you never totally forget how to do it. Staff was very helpful, quick and thorough in check-out. Will definitely recommend this location.
Mark RVery good place to rent from. Will rent from them again.
Mike HI booked my uhaul through the app so this has no reflection on the facility I got it from. The app is trash. It is slow, crashes alot and the amount of stuff you have to submit is ridiculous. I will NEVER do that again. They had to contact someone I know just to see if he answered the phone and they hung up on him.
Kevin SDid self check in the business was closed
Derek HMobile app did not work for either pick-up or drop-off. The app indicated that I was at the wrong address even though it was correct.
BRYAN MAll went well, would not change a thing.
CLINTON IVerbally explain the after hours return process.
Wayne JI tried renting a truck on Sunday. They left the wrong keys to the ring truck. I changed my reservation to Tuesday. When I arrived it was all messed up and they couldn't find the reservation. Took over an hour to sort it out. Would give zero stars if possible
LAUREN UIn returning the truck, the app wants you to turn on location services so it can identify that the truck is back at its original location, but this doesn't work. Great staff at BMC!
Tom WThe customer service was very good as well as making the reservations and bringing the truck back the overall process was excellent
Denise DI was charged for a dolly and 2 dozen moving blankets and did not receive either. But I was charged for them. Definitely don't get extras just buy your own to keep. Cause you'll pay for them and not get them.
Zachary FUsing the U-Haul app was terrible, it is not user friendly at all. After I figured out the app, it directed me to "see the office" instead of providing the combination to the lock-box for the truck key. To make it worst, BMC Auto Rental is under construction so there's was no one in the office which delayed my departure by one hour. Finally someone showed up and I was able to get going.
Jaime Rvery polite and helpful, no issues
James T