All was good except customer service sold us a high security lock that would not fit the latching mechanism on the 15 ft uhaul vehicle.
REMBERT K
Customer Reviews for Benton U Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Everything was perfect
DANIEL SNothing , the Man at the front desk was VERY helpful.
JUANITA LVery organized, very friendly and very fast service. I would absolutely recommend these guys to anybody that needs moving truck, supplies or storage. Fantastic customer service.
Shane GThe level of coustomer service exceeded my expectations. The van we rented was well maintained and clean.
Lilly VBoth members I dealt with at this location were absolutely perfect. Nick was so accommodating and had a great personality and was able to make you feel welcome and appreciated! I would hate ever having to do business anywhere else !!
DANIEL Svery professional and knowledgeable , will recommend to family and friends !
JASON WNick was awesome, excellent customer service, he took his time explaining everthing. Need more people like Nick, very patient.I can go on bout nick but its too much to type! Just know the uhaul company in Benton arkansas, has a awesome employee! Mr. NIck your the best
ELIZABETH RVery nice experience and extremely courteous and efficient staff.
JONATHAN NDrop off personnel had no knowledge of full agreement with pick up personnel
RICK WEcxelente servicio. Los recomiendo
DCHEARS MThe employees were courteous and helpful.
JASON TNick the gentleman that runs the store is an excellent employee this gentleman on the day that they had a computer scrolling going on could not get into the computer but he was able to use the computer along with some paperwork to rent me out of truck Nick is extremely well employee to have and knows how to do his job
Jeffery SBest UHaul service I have ever used. Staff were friendly and helpful, Great Experience.
Jay BExcellent service.
JAMES RExcellent customer service, friendly and very helpful
KATHRYN TThis location is the best!!
LUCAS FGreat staff, knowledgeable, friendly, and efficient
JONATHAN NStaff & facility were excellent. I would return because of the staff.
JENIFER EVery helpful and knowledgeable staff. Equipment all clean & ready to go
CYNTHIA CNo problems, great service.
JOHN VThe after hours check in was not easy. I was not in the system to do an after hours pickup. It took about 45 minutes to be able to get the key. This should be easiee
KATHY PKinda hard to get to their location
Martin WEmployees were great.
LEWIS EExcellent customer service.
GREGORY BGreat customer service and very nice facilities.
Michael CThe employee at the desk was king and I enjoyed the Christian music playing. It helped lessen the stress of moving.
CHERYL TCouldn't be better. So easy. The young men working at this location are just so lovely and helpful!! This is by far the best experience I've EVER had with equipment rental.
KATHY PI had a blowout on the auto hauler. I realize it's difficult to determine when something like that may occur. It took a while for the situation to get processed, and felt like I had to rely on spotty communication to know how the situation was being handled. After hour customer service, didn't seem to have the understanding / concern of the situation. They may have, but I'm didn't get that vibe. Just a little bit of hey, we understand this isn't. Good situation, we are going to take care of you, would go. Loooong way.
BLAKE RU-Haul being a national company has communication with all their rental yards. I honestly didn't know which yard I needed to go to until the day before my scheduled appointment. The staff connected their Auto-Transport to the truck and I drove my SUV up the ramps. We tensioned the straps. I hit the road.
Robert LKen was fantastic! Knowledgeable and personable-icing on the cake of the experience, give that man a raise!!
ROBERT TCommunication was great and very helpful
Tom NAmazing
THOMAS NWhile the vehicle was clean and functioned well, unbeknownst to me was about 3/8" hole on the roof, located in the extreme front left corner. Some contents got wet as a result during the two day trip. Also, the cab leaks on the driver's side under certain severe rain conditions. It runs down the shoulder strap onto my left shoulder.
Ranie SMy only complaint with this U-Haul experience is that the U-Haul website has inaccurate information. I needed a cargo trailer with at least 12 feet of floor space from front to rear. U-Haul states that the 6x12 cargo trailer has 12'3" of floor space, but it does not. It only has 11'6" of floor space with the door closed. This cause me problems because I rented the trailer to move panels that are 12 feet long and they would not properly fit into the trailer. U-Haul needs to more accurately describe their equipment.
BRIAN DAucun
Joyce HParking area for trailer location is too small. Trailers need a lift on tongue so people with handicap can remove them easily
Wesley BThis is the cleanest and nicest uhaul I've ever been in. The customer service is more than perfect. It was all about us and to make sure we had what needed. He did not try to to sale anything that we might not need. I will highly recommend this location to all of my friends!!! pleasantly surprised!
Nanette BNic was very friendly and helpful. Excellent customer service.
John FThe help at the store was exceptional. Thank you very much. The associate was a true professional.
Chris MNo problems, keep it up
steven sThe truck was good but I had a young man put auto transport on and did not secure car correctly, car has scrathes on left fender and the cover under car broke loose and drug ground. I was told the car was not on transport correctly and could have came loose!
Patricia kAwesome customer service!
Kelly SThe whole transaction process went smoothly and was pleasant! They worked with me and were very attentive and made sure I was taken care of! I will definitely use this team again! Thank you guys!
Danielle MThe service person was very friendly and went out of his way to assist me.
Jerry R