The front tires were worn, not bald, my son said they were 3/32, and said i should be concerned on wet pavement!!! The uhaul dealer was great, but Uhaul Corporate should pay closer attention to the maintenance of these vehicles the dealer releases to the public. I put 1500 miles on this van, two 12 stretches, on two different days. Nothing happened to the front tires, but it didn't alleviate my concerns.
Arnold P
Customer Reviews for Burrells Tire&Service Ctr Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The location was great! Everything was ready as promised. All employees were courteous and helpful. Returning the equipment was also a breeze - they met me in the yard and unhooked the trailer so I did not have to!
Robert CNo issues here
Michael SNothing!! Mr. Burrell has always met or exceeded our needs
Bill HQuick and easy pickup of equipment.
Mark PLocation was closed when I dropped off the equipment
SHERRY WLocation was closed at drop off.
LAUREN WEveryone I encountered was so great…from the folks who helped get my hitch installed on a VERY short turn around through to my drop off. I would recommend every one of them!
CHRISTOPHER PSuper friendly staff!!
Mariah MRien
Charles SThe guys were patient and helpful. Very professional
JACOB GThe guys were very helpful and patient.
JACOB GBarely any dollies to rent.
Ethan YMissing reserved equipment at pickup
Katie CEverything was perfect!
Debbie TEverything was great, fast and easy! Excellent service à la clientèle
JOHN FI called the main number to speak to a customer representative prior to booking the rental truck. I wanted to know how to get the military discount. I was told that can only be applied when I pick it up. I also wanted to pick it up before 9:30. I was told this was what time they opened. When I arrive to pick it up, the guy said he doesn't think Uhaul has any such discount and if so, he has no way to change it. Also, he opened at 7am and I could have picked it at that time. Lastly, the price I reserved the truck went up another $80, because it was quoted without any taxes. What kind of incomplete quote was I given? I have a need for another rental truck in late May/early June, but trust me, it will be from a different rental company.
GREGORY BThanks again for the excellent service.
c lAwesome location
Dale TExtremely rude
Frank SGood location to pickup, got us in and out, even with switching to a bigger trailer.
AMANDA HThe experience at U-Haul was excellent. Fast convenient and the price was right. Trailer was ready. No problems whatsoever. Good experience every time.
JON JI will continue to use this location. Excellent service
c lSelf drop off.
Kassy CHorrible customer service and I sensed a bit of racism. Very unpleasant experience. I certainly wouldn't recommend anyone one color utilize this location.
MARK HThe Uhaul application is not very user friendly. If a step has to be corrected you have to start all over
Katrina MAlways there to help.
c lExcellente expérience
c lThe truck I reserved wasn’t available which caused me extra expenses and time.
SUMMER MOwner was excellent in his customer service and gave good instructions on equipment usage.
WILLIAM WThis was my error but didn't realize this truck doesn't have a ramp. I would have definitely went with a truck with a ramp. It was a little dangerous but made it work because it was after hours when I realized.
JENNIFER FSend an itemized bill to Customer. Either by email or text. I never got one, and need one to file for reinbursment.
MARY GExcellente expérience
c lSuperb service.
c lNo one was there that I saw. I asked someone in the parking lot about how to return the vehicle. They pointed me to the orange drop box on the side of a portable building. At least there was a sweet grey kitty there to greet me as I returned the keys.
LISA OThe gentleman who "helped" me was abrupt, spoke so low and mumble that I couldn't understand a word he said. The van was not swept out or wiped down since who knows when as there was dirt and rocks in the floorboard and in the back of the van and some kind of drink spilled in and over the cup holders. The windshield was dirty and had 2 large circular rings right in the line of sight of the winshield. I will rent elsewhere next time.
CHERYL CTreat people with the respect they deserve, this location doesn’t even provide average customer service, it’s below average.
BYRON MBest place!! Ever
JON JSuper easy and convenient!
MICHAEL PQuick and easy
Carlos HI had unused boxes, packing paper, and tape to return. He said he did not have any cash, so I would have to go to a different facility. He did not even look in the back to see if indeed there was a utility dolly and blankets present.
CARLA KPut the companies correct address on the website. Was unable to do direct drop off due to website not recognizing the location
LEAH KFast and easy return
Janice MI was overcharged because my mileage was miscalculated.
JOSHUA RThe equipment is scattered on multiple sites and owner with multiple equipment pick ups had to select and lead to other storage areas
David PExcellent service. Very efficient.
Fred P