Customer Reviews for Cape Coral Mobil
(U-Haul Neighborhood Dealer)

Évaluation :

5

Excellent!

Évaluation :

4

Did not realize it was 100 % via phone, took about an hour for me to complete info and get truck. Truck was clean and well maintained. Did not receive the furniture pads requested.

Évaluation :

2

The process to pick the truck up was crap, kept freezing wouldn't call to verify sat there for two hours trying to get anything to work. The will never suggest anyone to pick up something without U-Haul present associate

Évaluation :

2

The location is physically located well, but the lack of personal service makes it unpleasant, as the UHaul 800 # couldn't assist and had me go to the property owner for assistance, which was not a solution. The inside back of the vehicle was covered in dried white residue. The lock on the lock box malfunctioned and the front panel to the lock box doesn't drop far enough to retrieve the key without significant difficulty. Overall a poor experience that will not get any repeat business from me.

Évaluation :

3

A little difficult to figure out if it was the storage facility or the gas station in the address provided.

Évaluation :

3

Truck not available. Had to go an extra 13 miles for truck

Évaluation :

1

Owner was very rude, not helpful at alll. He did not un hook trailer I had to unhook all and move trailer my self .He kept telling me I could drop off at a fort Myers location ,even though I was in Cape Coral Never again. He should not be Uhaul location. Do not go to there

Évaluation :

3

Check in service is not easy to complete if you have any questions. I was on a hold for an hour and a half. Once they answered my call I checked in but after an hour and a half of waiting. That was ridiculous. Customer service needs to be improved and there needs to be more people answering the phone if you truly want people to be able to check in easily

Évaluation :

3

just a drop off ctr.

Évaluation :

2

Provide all equipment when you get the uhaul you rented. I received none of the requested materials. Both no pads and no dolly. But still got charged for it.

Évaluation :

1

The app over the phone drop off at a "gas station" was not a good idea- my app and my friends app would not let me return my van- the gentleman at the "gas station" refused to come out to help. It took hours to finally be helped by an angel Katlin over the phone to resolve the return. That last thing an individual needs is a 3,5 hr delay in retiring a 26' van after moving thier entire life - just saying

Évaluation :

3

Make it easier to rent a truck. You made me verify a million things then provide number to people who had to answer immediately. Tr hen theres the whole key box fiasco took forever. Just very inconvenient but I guess it is what it is

Évaluation :

1

first I lost an hour because the code they sent me did not open the look, also the customer service took another hour on the phone I think they should improve those things for the benefit of the client