Tbh, not great service but dudes shop is really really cool so 5 stars
Mitchel G
Customer Reviews for Caprice Machine Works Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Was great costumer service and great location. Made my move complete. Except the phone number I was given through U-Haul was incorrect. But overall experience was great!
Pamela GIf you are going to upsell additional items for a rental then have them for the renter
Dave KPick up location was a residence which would have been helpful to know. Contact number for location was out of service. We tried to split up payment because it was more than triple what was quoted on U-Haul. Truck had been sitting for 3+ months, alignment was off, truck was parked on a hill so gas was not accurate, check engine light was on and brakes on truck were not good. Rep who rented the truck was friendly and patient but overall it took us over an hour just to pick up the truck.
Ryan AFirst off no signage when going to location, The driveway going to the shop where to park the uhaul is steep and super slippery. Just about got stuck in a foot of snow and just about took stairs off the house by the drop location as they don't have a clean, wide enough path going to the shop. Parking area is in a field, no proper parking area
thea qFriendly service....but unusual to enter a residential area to find the truck.
Ian SI sent a letter of complaint to uhaul customer service and I wasn’t even acknowledged!
Sharon BUHaul rep was congenial, patient and a pleasure to do business with.
TODD R