Sorry the middle two questions don't pertain to my situation. I dropped off after hours and never went inside or met any personnel.
JOHN D
Customer Reviews for Chippewa Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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If a customer RESERVES EQUIPMENT (dollies in this case) 2 weeks in advance it MUST be there. The local Uhaul shop had none. Called his regional mgr. NOT ONE DOLLY IN 2 HRS DRIVE TIME! But UHaul still billed me for it! Then I ended up buying dollies since Uhaul is NOT in the businesses of honoring reservations apparently. Took me 3 phone calls to get the billed but unavailable dolly taken off the bill. If you're in the moving equipment rental business and that's all you do: don't make your customers drive 55 or more miles to get a reserved truck waaaay out of town at another location AND make sure the blasted dollies are where they're promises they would be. After using Uhaul to move since the late 1980s, every move gets worse and next time around probably will use the yellow truck competitor. Uhaul is far to aggravating to deal with during an already stressful time such as moving day. Wasting the first day just to get the equipment!
Manuel WA jack would be very helpful on the tongue. The 6x12 is quite heavy to lift on the hitch.
David KNothing…
Robert GI-Haul was very easy to work with and the pick up company was smooth to work with and friendly. The app was easy to use to drop off.
Kristi TThey charged an additional $19 to my credit card for no reason. I completely filled the fuel tank. I left the vehicle in pristine condition (I only had possession of it for about six (6) hours). I accurately recorded the mileage. There is ZERO reason to fraudulently charge another cost to my credit card. Unacceptable.
Christin Ono issues that need improved on.
John PMade it easy for us to drop off!
Linda TNothing, Todd was extreme helpful and pleasant to deal with!
RENEE HI'm saying No to this because, I would have loved to know that there was NO RAMP. on the rent foot truck we rented. We had an incredibly difficult time getting furniture in and out of the vehicle because there was NO RAMP to help assist items up into the Uhaul. That significantly took away from the normally excellent experience that we have with Uhaul. I would not have even rented the truck if that information had been disclosed. The lack of ramp made the entire experience more difficult than it had to be. I'm disappointed with this experience.
JORGE MInterior of cab was muddy due to location, but the service and quality of products received was great. I would go back again in spite of the mud.
Rachelle NExcellent service à la clientèle
MARY MVery professional and kind.
JEFFORY MGreat customer service at Chippewa Auto.
RALPH BMake sure ratchets on car dolly are lubricated. Luckily I had a can of lube on hand and fixed the situation. Other than that Chipewa auto was a pleasure to deal with. I will be using them again.
Ronald HVery friendly & helpful. Will use again when I need to rent moving or car hauling equipment.
Gary MEverything went smooth!
Randy TI did on line check out and then the store called and accusing me of stealing the trailer. I brought up my bank account when I was on the phone with him and it showed where they took out $126,14 I said I was not giving him my credit card.
gary sNice guys; very Michigan friendly. They do good fair price auto body work too.
Ralph BI want to say I really appreciate the 800 staff for changing my location drop off for me. it allowed me to unload at my friends house in stead of her brothers in hasting Thank you / Thank you
Tom DKudos to Chippewa Auto. Great place to rent from. I will use them again. Great bunch.
keneth sOne of the best Uhaul rental experiences that I have had. Number 1 in customer service! Love these guys!
Randy Tnot a thing. Chippewa Auto was excellent to work with!
MARK Kequipment was rusted very bad was worried about it but I made it
Tom DNo need for improvement! Staff was great, equipment worked well and was available when I needed it!
Jeffrey LNone. The staff was excellent and helping.
Erik BTheir sign needed to be a little larger but it a place that does car work. The people were very friendly and helpful as we had missed some personal items in the cab and they found them for us.
Denise LGreat service
Joseph KThe person at this location was not knowledgeable on how to use the system to correct the order. This took some 45 minutes to setup the billing and I was still charged more than what was quoted with the confirmation but couldn't wait any longer. The floor in the truck was dirty, there was a small dent in the box part of the truck and the radio was inoperative but we only went over whether the mileage and level of fuel was correct.
ROBERT SVery good people to deal with
DENNIS PGood drop off for me.
Rocky BThe people at Chippewa Auto are always friendly. Not always a lot of choices to pick from but excellent service.
karen tGreat location! Super friendly and good customer service
Kaitlin MIt was nice to be able to drop off the truck after hours since the rain delayed our move.
Teresa SEverything went very smooth! Thanks.
janis jI have already recommended this location to a friend. Everyone was very helpful, understanding and friendly. I will use this location again when the need arises. Thanks!!!
Trina KNever again
THERESA NVery helpful with getting the trailer hooked up and on my way. When I returned, they again came out to help unhook and complete my rental. I would certainly rent a U-Haul from this site again.
Todd RGreat people at this location
Cody BEverything was great.
RICHARD BThe only thing I would make different is there is no handle on the door to pull down on just a strap which made it very hard to shut.
ANN MStarting with a full tank would help because then the customer would just have to fill it up at the nearest gas station before returning. Instead, I had to guess how many gallons were in the tank and how many I had used.
MALLORY C