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Michael M
Customer Reviews for Choice Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent communication product in very good condition. Price little expensive for the average person
ROBERT SAlways prompt and courteous service at this location. Very convenient.
RICHARD DChris was tremendous he answered all of my questions and got me out of the store in a timely manner Thank you
JOSEPH LTruck parked to close to other vehicles, inexperienced large truck driver would have swung into adjacent vehicle Truck had appliance dolly I didn’t want and cause lots of problems loading and rendered that portion of the truck useless Truck was not locked and the passenger window was open , under tree lots of bugs No backup camera Per mile is too high I will recommend Home Depot rental truck to anyone looking
Ethan GBoth the inside and the outside of the truck could use a good cleaning.
DAVID LI would have rented a furniture dolly and blankets, but they had none there.
TIMOTHY F$1,39 per mile is exorbitant
DONALD CHave a lovely title larger area
STEPHEN KAlway a great rental of equipment
BRYAN EThe lady was not a good people person. She was rude and not helpful Condescending. She will hurt business badly over time.
RONALD F5 Star service. And great pricing.
Kenneth DAll good and thank you for the service.
FILLOCY SEverything went smooth. Was in and out of the place. I recommend if you need a uhaul, get nit here.
ROBERT TGreat experience
WARREN TAfter we hitched the equipment to our truck, we found that the right turn signal did not work. The uhaul manager tried calling other locations for a replacement since the 2 others on her lot were either spoken for or broken. We were very upset to not have a properly working trailer for our 19 hour multistate trip. Luckily, I noticed a partially broken wire in the wiring harness. This break was the problem. When we arrived back at our place- before the trip- we used electric tape and taped the heck out of it- bracing the wires in place with splints and more tape. It got us home ok but the anxiety was high wondering if we were going to lose one of our lights on the trip.
Charles WOutstanding customer service. Highly recommend this UHaul dealer/ location.
warren tNothing all went smoothly
EVERETT BRichie is way better than the rude guy south of this location.
DONALD CThat was very friendly and informative, and they made it a wonderful experience. It also helped that your equipment was an excellent working order and was very clean!
KEVIN SI opted to not get the extra insurance online but they charged me for it anyways.
JOHN MVery nice experience
LISA SThis location was an absolute shit show. The location I was given when I picked the trailer up was at Choice Auction in Stuart, FL and lists Sunday hours from 9AM-4PM. The location is at the end of a dirt road in a grass field. It's tight with little room to maneuver and in the heavy rain the "road" was a muddy mess. When we got there there was no office and no people, just another frustrated and pissed of renter trying to return a truck. There was a small 16"x24" sign with a number to call. After six calls and over 20 minutes we finally got a call back telling us it's not a manned location (no kidding) and after a lot of back and forth they finally agreed to accept the trailer at their Choice Furniture location. WHY THE HELL ISN'T THERE A TONGUE JACK ON YOUR TRAILERS??? The guys at both pick-up and return locations said they get constant complaints about it. Why does every rental from U-haul have to be a hot mess??? I absolutely won't rent a truck from U-haul anymore because EVERY rental was a bad experience. I gladly pay more to rent from Penske. I guess I have to find another solution when I have to rent a trailer. What I can't understand is how you stay in business.
JAMES MThis place is the BEST !!! Quick, courteous service EVERY time !!
Mary JTruck was perfect, renting experience was so easy. Quick, efficient, cordial, could not ask for a better experience.
JEFFREY SGood CS, quick turnaround.
LUKE Jemployee was excellent, knowledgeable and quick to help
FREDERICK GClean cab of vehicle especially inside windshield
bill dMy comments are more for U-Haul than this location, I think. The system of getting help on the rental was very confusing - started with a phone call, and then someone onsite finally came out to help us. Why couldn't the person on site just help from the beginning? Also, while I appreciate that the long terms and conditions was paperless, I feel that some critical information should have been provided on paper - things you need while driving. What if you don't have a signal to get it on your phone? This means the rental agreement, anything that proves you rented this legally, who to call if you need help, etc. The trailer itself was fine, although we ended up getting a bigger size than we originally thought. We had a delay from having to get an adapter to plug the lights in. The overall rental experience took hours due to this and the delays caused by the phone-person system.
CHARLES HYour customer service representative in the office was rude and brusque - Trailer was fine - The trailer was missing the pin to lock the coupler onto the ball and she said “We don’t use those Pins” I believe you should
GEOFFREY RSurprisingly Easy drop off
J JThe equipment was used for 1 day and I was billed for 2 days. I am still waiting for UHaul to reimburse me for the overage.
THOMAS MHelped with removing trailer and fast check in. Great experience.
ROBERT RMy experience with this location was excellent
DEXTER HEasy!
RICHARD RThere was no one from the U-Haul rental service available
DAVID FOpen earlier
ALICIA DGreat employees, went above and beyond in helping me to be able to move on-time.
TANNER TI run from that location a lot they always take very good care of me
WILLIAM PIn and out in less than 5 minutes ! Easy as taking candy from a baby !
THOMAS JNo particular issues, just a parking lot at a furniture store.
rick fBeth was so helpful and efficient! Truck was perfect for me needs, clean and easy to reserve, pick up and drop off.
MARY VI was NOT told that there was no ramp on there 10ft truck. We broke our backs.
EUGENE GI’ve used the trucks from this location several times, I’ve never been disappointed
SHERI NEverything was great
JOSEPH BI don't see where you need to improve everything was on time and clean excellent
willie gMy contract stipulated that I was dropping off the truck and transport at the below location, however, when I arrived there, they said they had no room for them. They proceeded to tell me where to go and I put in the location on Google maps and the person confirmed that it was correct. Almost 20 minutes further north and it was WRONG!! horrible customer service at this location. After researching myself online, I found the Choice Furniture and the lady that answered was totally helpful and AWESOME!! Continental Shooting Center (U-Haul Neighborhood Dealer) 3091 SE Jay St Stuart, FL 34997
MICHAEL DWas taken care of in a quick and professional manner 👍
RONALD JExcellent service !
Mary JThe best place ever !
Mary J