No one was there, only a sign on the door stating they were "running errands", no return time, and NO HELP unhooking the trailer, pulling it to a parking spot, or backing in the 20' moving van. HATE HAVING TO RETURN ON AN AP. Completely inconvenient after a 30-hour moving trip and a 6-hour unloading. People need help; it was exhausting returning with a picture of every inch of the rentals. Terrible. Where is the customer service these days? At both ends, U-Haul dropped the ball. Visit your sites, meet with the owners/managers, set standards...I don't know, give rewards or something. I paid over $3 000 to rent U-Haul products and had no customer service.
Amy G
Customer Reviews for Custom RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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No will waiting area and only one attendant around for 4 guest.
KEVIN CMark is a joy to work with. This was my third time using his service.
MICHAEL TStaff member was very pleasant and helpful
JAMES BWonderful experiance!!! A+ all around. Same day booking. Easy pick up using mobile app. When I checked in someone came out right away and proceeded with the check out process and made it fast and simple. I have a small business and rent truck a couple times a year. I will only be renting from this location moving forward. Thank you Custom RV Storage for making this a fast and friendly visit. A+
Noe CService and equipment was excellent!
RODNEY DGreat customer service!
David BHe was very helpful.
VALORIE SVery good customer service. Thanks!
David BLocation of pick up was over an hour away from where we lived and were originally told we would pick up the truck. Cruise control did not work. Truck was clean
WILLIAM AI wish there was a location open on Sunday in Greeley so I wouldn't have to go all the way to Loveland. That's all.
ERWIN HThis location is awesome. Love the 24hr no contact rental. Despite this, the person on site was amazingly helpful and friendly. I have rented from this site several times. Every time has been positive unlike several other locations in my community.
Tracy IPickup and Return process was quick and easy. Truck was in good condition.
Glenn STruck was ready to go. Staff was very friendly and knowledgeable
MITCHELL MOutstanding service at this location. Fortement recommandé!
Anthony SThe gentleman who helped my was very friendly and courteous.
TANYA CI highly recommend this location for renting moving supplies and trucks. Mark was beyond pleasant. His customer service was exceptional! Moving is definitely not fun but Mark did make it a whole lot easier. He even came in after hours to help me out. Great place!
ANDREA CStaff were very helpful and made the process to secure a truck quick and easy. Being open on a Sunday was a big plus considering most other U-Haul locations in the area were closed on Sundays. I appreciated that we were able to get in and out relatively quickly despite not having a reservation ahead of time.
MACON ATop notch rental of a 5x9 trailer. Reservation, sign--in, trailer performance, trailer return...all went very well. Will recommend!
RUSSELL BDave was great!
JIMMY HThere was nobody there at around noon when I dropped the trailer off but the return feature on the app to do the return was very easy.
JEREMY SThe Best! Mike and his team are the best!!
EDYTHE BI had to make some changes to my reservation and Dave made sure that everything worked smoothly. Fortement recommandé!
RONALD MBusy morning checking trailers out but fast, friendly and easy otherwise. The entire rental was very smooth. Will be back for UHaul needs and recommend.
TYLER AThe trailer was clean inside, but very rusty/ dented on the outside (not a deal breaker), but each dent/paint chip was well marked to ensure we were not blamed for the damage. The employee who helped us was great!
HELEN FCustomer service was excellent! Mark was so professional and friendly!
SHELLY BVery nice owner! Big lot for easy pick up and return. This is always my go-to uhaul place.
PERRY MIt was quite busy when I returned a long distant rental truck, but was easy.
LYNN ROnce again, this location continues to come through for our needs, sometimes planned, sometimes not so planned! Called in the morning to see if he had a 4x8 available and lo and behold, I was on my way to pick carpet rolls up within the half hour! We appreciate the proximity to our home and the great service!
EDYTHE BExcellent experience! Would use again!!
EDYTHE BAgain do as doing, no issues whatsoever.
IAN MGood people working at this location. Highly appreciated.
ANDREW ROverall, this was a good experience with no issues. The guy behind the counter was very friendly and helpful. The box truck we rented was in good working order and made the day a lot easier and quicker. I will be back to this location next time I need a rental for moving. Merci!
EPIMENIO MThe owner of this U-Haul company in Loveland, Colorado was top notch. Friendly, professional and just a great guy. Kudos to this dealer!
STEPHEN AI didn't know I was supposed to grab one of the dollies so I had to go buy one from home depot. So I paid to rent one, didn't get that one and then had to go buy one because you were already closed by time I realized there wasn't one strapped to the inside like their normally is.
DANIEL HMarc was great to work with and made the experience very easy!
JONATHAN NMark was super friendly and helpful. Check out was quick and easy.
MATTHEW PHad a few hiccups but fixed it all so quickly and efficiently! Very happy with the end result. Above and beyond! Thank you! Will return!
JESSICA GEasy, Quick, and Informative
Robert LSuper friendly owner! This is the best Uhaul I have ever been to!
JENNIFER MMerci
CARLOS LMy Custom RV Storage U-Haul representative, Mark, was friendly and extremely helpful! He helped me add on a second driver after I had completed the check-in process and didn't rush me even though I showed up five minutes before closing. Mark made sure I was clear on the expected charges and how to check-in my truck and use the Safe Trip roadside assistance if needed. Thanks Mark and Custom RV Storage!
Mallory NThe new guy at this pickup location was great and very helpful.
GRAHAM BMark was very helpful, kind, and efficient. My pick up and drop off was smooth and easy. I ended up having a complication with my move, and he was able to help find a great solution.
TAMARA VGreat attitude and very helpful!
Keith GMark had the truck and trailer I needed and scheduled me for pickup for the nxt morning (less than 24 hours). The truck and trailer were ready to go, fast in/ fast out. Very polite and courtious, ready to help with anything I needed. Upon return 4 hours later, the check out process took less than 5 minutes and no surprises. I will use Custom RV Storage 17192/1507 s Lincoln Ave Loveland, Colorado 80537 for all my UHaul needs and am happy to recommend Mark to my friends
KIRK SThis will be my new location for northern Colorado. Very helpful and nice staff. This location is a 10 out of 10. All day
JASON GMark was an awesome rep, he was polite and friendly and answered all of my questions! I would highly recommend this U-Haul place over any other!!!
CHRISTINA CExcellent service à la clientèle.
David BNice man. Efficient operation.
RICHARD AVery accommodating
ALBERTO C