Customer Reviews for Dent Tex
(U-Haul Neighborhood Dealer)

Évaluation :

3

I don't really have any say about this location specifically but I think U-Haul has to make Reservations even more Clear as far as whether the reservation is going to be made in person or through the app when booking a truck. My situation was more than anything confusing because when I showed up, it was a mobile pick up. I'm well aware that most people don't work on Sundays, but it wasn't communicated CLEARLY that this was going to be mobile. By that I mean, having to check in through the app, pick up the keys at a box and the QR code and all that. There is so much that could happen that goes wrong because I'm relying on technology that can always fail. I'm 26 years old and I believe that although a lot of things are made more simple through technology, there is also a big reliability when speaking of a rental, thousands of dollars of liability. On the other hand, Mr. Paul was very helpful when I spoke to him that morning. If it wasn't for him calling back that day, I wouldnt have been able to pick up my rental successfully.

Évaluation :

2

I received a call to drop equipment at this location. I would not have agreed had I know what kind of location it was. There was insufficient parking, no one there to check me in. Had to do my own check in, take my own pictures, and leave the key in a drop box. I felt very uncomfortable leaving the equipment at this location. Next time I won't agree to drop it anywhere other than where I had agreed to.