Le client n'a pas laissé de commentaire.
KEITH M
Customer Reviews for Diva Petroleum
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Easy as ordering at a fast food place. A real pleasure and great price.
KENNETH Hsecond time getting a car hauler from this location. Everything was ok, except right taillight on trailer wasn't working. Brake and turn signal yes, but no taillight. other than that. fine.
FRANCISCO VThe attendant was super friendly and helpful. Renting the Uhaul was a smooth and simple process. Very pleased.
SHERRY CGreat Customer service
MICHAEL WGood people good equipment
BENJAMIN BRemove the up sell from the app
ANTHONY EExcellent and friendly service. Truck was well kept and up to standards. Merci.
Anthony PIt was dirty and I was very unhappy with everything from the movers to the storage place just so not impressed
MELANIE TNot enough staff to facilitate handing over the truck.
KHADIM Acame in at the time i was given to pickup truck counter person would stop and serve other customers even after me telling him i was here first many times then expressing myself loudly that i was on a schedule truck was muddy dirty inside old and basically past its prime will never rent a truck at diva again and will pass on my experience to anyone who will listen
DAVID CTry to lower your prices just the way you lowered the loading deck level…... You guys are super efficient, economical and trustworthy. Keep up the good work.
albert dFurniture dolley was not available
FIDA MTires bad, wheel alignment issues, skids in snow, had a very bad experience.
PRITHESH DKept waiting while he was waiting on other customers at the gas station first, even those that arrived far later than I did
Andrew sNo assistance was offered for hooking up the trailer (proprieter did not leave his desk until I had pulled in front for him to check the lights). Trailer was partially blocked in the parking area, difficult to manouver it out.
Philip LThe truck was an hour and half late and when you have people waiting to move you, it causes a problem. Also, when booking the truck for a weekend, I was told the mileage cost was $1.19. When I went to paid it was $1,92/klm - big difference!!! Was told the price goes up on the weekend. Not happy at all with U-Haul
JOANNE Sthere was onlly a stand up metal dolly which was of no use to me. A floor board style with the 4 wheels being available would have been appreciated. It took an hour; no kidding, before I got out of there. no fault of the attendant. He was there working alone on a Saturday attending to gas customers who of course had to also buy lotto tickets. The line ups of people buying gas etc. and people wanting U hauls was crazy. The owner of this location shouldn't be so cheap and have 2 people at this location at busy times. What I and others experienced that day......bad for business.
LEONA SNo complaints
Nathan HCustomer service was worst. Guy is working over there was very rude. He even doesn't send the bill through email which I told to do. It's close to my house. But I won't prefer to go there any more due to this guy.
ALEN AUnfortunately the yard is not paved. At this time of year it's all mud. However the truck was very clean and service was excellent for both pick up and drop off. I would rent here again and would recommend this location with no reservation.
Michael AThe staff that handled our file were very accommodating
CINDY WUnfortunately, I'm surprised by the charges; I just travelled below 30 km and was charged $241; when I contacted customer care, it said the truck was taken from Cambridge and given to Brantford. If we had known this before, we would have returned to Cambridge. So, it was shocking and heartbreaking.
ELDHOSE MSmile
FRANK DI thought the customer service and quality of the the equipment was really high
NEIL HIt was a horrible experience. There was no windshield fluid on the vehicle. I had to stop at a gas station and purchase my own.
CHEILA MNewer trucks
KRIS DEquipment buried in the yard, behind another cube van that was completely stuck in the ice and snow. So our vehicle trailer NOT ready to go like assured it would be. We had to shovel it out, use our own salt to get the tie down straps unfrozen on the metal plates that had not been properly put away. We had then the ratchet strap mechanism was completely siezed on both sides, good thing we had our own anit-sieze spray in the truck with us. So in all our own time spent wasted and with our own supplies we finally left after 1hour and 20 minutes behind schedule. So not okay with this. After we picked up the car and everything was slightly less frozen by this time we noticed all the wiring for the lights were cracked and exposed in some places and definitely corroded. Thank goodness we had done a light check before we left the rental place and we stopped a couple of times on our trip to ensure they were still working but it was certainly a concern.
RONALD RI ordered blankets and they had none. I had to drive to another location. I get my receipt and I have been over charged. Not impressed.
Michele WThere was a UHaul place less than a mile from our house but we were told we had to drive 27 miles in the opposite direction of where we were moving to get the truck. The lot near us was a lot bigger and spacious. Why couldn't someone drop the truck there. ? It was inconvenient for us to drive all the way to Cambridge from Guelph.
Tamra BClean the ice and snow off the windshield
Frank DOnline check in didn't work properly for me. Tried doing it twice and then I just checked in at the place.
JOSE DHave the truck ready for pickup, clean off the snow and make sure the ice is off the back door so it will open. Check engine and dash for any warning lights that might be on.
Dale MIt was just a bit tight to move a 26ft Uhual around the parking lot
DAWSON DGreat service
MICHAEL BIf I hadn't taken a picture beforehand to document the gas level, I would have been overcharged at drop-off. The person who processed the return claimed the tank was at half, but I left it at one-third. On top of that, the rental itself was filthy-there was bread, small stones, and grit everywhere. It clearly hadn't been cleaned. The person who served me assured me I could drop it off anywhere, but later I received a call from U-Haul demanding I return it to a specific location. I had to take my belongings out again to then sweep the truck and clean it thoroughly to remove all the debris as it damaged my belongings This experience was terrible-U-Haul tried to scam me for gas and misrepresented the terms. Never again will I rent from them.
RAHAN HThe great Service made my moving experience all the better, I have been under a great deal of stress and my ADHD symptoms have been increased So being forgetful and easily distracted, I forgot to pay for the gas for the truck and left , And I appreciate their understanding their grace and mercy, instead of thinking that I was trying to take off. They just called me and allowed me to explain which was greatly appreciated. Thanks for the understanding guy God bless and merry Christmas!!
SHAWN RIf you're going to offer these services, and allow us to book online, please make sure the vehicle we reserved is there and ready for us. We only had a small window to move our things and the first place i booked with didn't have the vehicle I reserved (304 St Andrews St #3, Cambridge, ON N1S 1P3) which was a super inconvenience and then we were forced to go to to another Uhaul (22 Concession St, Cambridge, ON N1R 2G7) which was a real test for patience for the fact that there was only one employee dealing with customers for gas/lottery, and me standing there waiting to get my truck so I can finally move my stuff with the very little time I had, it was very unprofessional and my move was extremely rushed and not at all how I wanted it to happen. If I had my truck at the specific time that I rented, 1:00pm, not an hour later, things would have gone smoother. If you read this far down then thanks for your time and hope those locations take their business more seriously.
ADDISON SLast time I rented from u haul , we did a walk around checking and marking any damage. None of that was done. Had to take my own pictures before I left. Gas tank was l ft at a quarter tank. Had to waist more time to fill the tank before I left. Engine light was on and told not to worry about it. The back was not cleaned out and previous renter left his license and credit card in the cab. So nobody went through the cab to see if it was cleaned. Truck ran good and worked for our needs.
DAVID FEverything was fine
JOHN BFirst, let me say, the gentleman that looked after me was fantastic. But I shouldn't have to keep waiting while he serves other customers of the fuel station and variety store and delivery drivers. The parking lot and trailer was covered in deep snow and the position of the trailer made it difficult to leave.
JOHN WI would not be able to give uhaul a good recommendation reserve the truck for 9 AM had to drive 100 miles to get the truck I had to wait till 330 was told it would be there at 11:30 12 and then had to wait till 330
JOHN AThe drop off location and process went smoothly. Staff were friendly and courteous. Keep up the good service.
JOSEF BHave been charged $1,07/km but was informed at .87.
MANISH KHire some customer friendly staff.
DHEERAJ KThe truck was filthy inside. Full of water and smelled really bad. The brakes were horrible. We were scared driving it. I'm disappointed that I spent $100 and the truck was in this of bad shape.
TANYA SInterior was dirty. I found a cigarette butt and smelled of smoke. Then charge me top dollar. Terrible
RICHARD KOver charged for gas. Pick up gas level was not at level indicated on sheet
MIKAEL FSuper friendly, great guy made the process very easy
DWAYNE BWas quoted 106$ if i went to the estimated km and told if i went less id be charged less. Went significantly less and was still charged the same. Be nice if they were honest about pricing and charged
RAYMOND MKeep up the great work thanks U-Haul you made my move easy
MARK TI was ripped off for over 60 kms that should have been credited back to me. A closing odometer reading wasn't even included on the final invoice
KIM LI am 77 years old and find the tongue is very heavy to pick up. The trailer needs a crank up on them
Tom JExcellent work
ADEEL KWhen I received the truck I made a mistake that didn't match the kms with the receipt but I took pictures even from the parking lot of the gas station. Then when I came to return i realized that my dispatch kms and my picture kms not matching. Also I didn't check the the dozen oack of furniture pads when returned it was 11 , so had to pay for missing blanket. All over very bad experience
AREFIN Cgood service
laila AWORST EXPERIENCE I recently rented a vehicle from U-Haul, and while the rental process was straightforward, I'm pretty disappointed with how they handled the mileage and fuel charges. Customers are charged a hefty $1,4 per kilometre, and we are also required to fill the fuel tank before returning the vehicle. This feels like we're being charged twice for the same thing - once for the kilometres driven and again for the fuel used to drive those kilometres. It doesn't seem reasonable to be penalized in this way, especially since the maintenance and rental fees are already high. Moreover, the vehicle I rented could have been better maintained. It wasn't in the best condition, which made the experience less smooth. I expect more from a company as established as U-Haul. Customers should not pay extra for kilometres and fuel, especially given the current costs. I hope U-Haul reconsiders this double charge system and improves the overall experience for its customers.
SURYA D