Customer Reviews for FDK Groceries
(U-Haul Neighborhood Dealer)

Évaluation :

5

The truck was very muddy inside the cargo area. The passenger side view mirror kept moving which I had to stop several times to readjust.

Évaluation :

1

This was my worst experience ever. The rental process went smoothly, but my car was towed from in front of the store after just one and a half hours. I've rented from U-Haul for years, but I've never encountered this situation before. I received a call from the towing company informing me that my car had been towed following a phone call from someone. They did not disclose the name of the person who made the call. I visited the rental location to speak with a U-Haul representative. He made a phone call to the towing company to ask why they towed my car. Other than promising to consider the situation and call me back, I heard nothing further.I will not recommend this location to anyone. Lost $200 for nothing!

Évaluation :

5

Someone really needs to learn the equipment. I rented an enclosed 5x8 with ramp door on 5/2. No one knows the weight limit of that ramp - no the main number, not the location. Main number even told me there weren't any of those so … nice. Had to rent a trailer I didn't want just to be safe since I didn't want to damage the door.

Évaluation :

5

Falta de mantenimiento, tensores de fijación oxidados ,

Évaluation :

5

your online pickup procedure has something to be desired. After 30 minutes, I ended up going into the location to handle the pick up process.

Évaluation :

3

The transaction was good, quick and professional.

Évaluation :

5

great service

Évaluation :

4

The stores phone number was not operational. Number out of service. Store needs to get that corrected.

Évaluation :

5

Easy pickup of truck. Pleasant store staff made the rental easy and efficient.

Évaluation :

5

After hours drop off with plenty of parking and clearly marked locations for u-haul equipment

Évaluation :

5

Gentleman helped right away and took care of things promptly.

Évaluation :

1

Being a long time customer at uhaul I am very disappointed with the fraud that is going on. I had a bad feeling when the GPS brought me to a grocery store to pick up my truck. Back in August I rented a uhaul from this location. The truck that I was given already had damage on the top left side of the roof. I went to go rent a truck from uhaul in Germantown this past Monday and was told i was on E alert????? Never heard of E alert didn't know what the lady was talking about. Do you know these people are trying to charge me for the same damage that was already on the truck before I rented it. The guy never gave me a paper to mark any damages like you do at Budget. Ive been renting from Uhaul for years they are always my go too and I have never did any damages and always make sure to return the truck how I receive it. But never again would i rent from this company. Beware of the fraud and scam that is going on. Mind you i never received a call from anyone saying i did any damages to the truck. Why am just hearing about this in October?????? This is a big surprise to me. You cant trust anyone now days not even these companies.

Évaluation :

5

Quick and easy pick-up and drop-off

Évaluation :

3

The price was so expensive that I believe that It was a scam .Because the rate should be the truck you rent for 19,99$ or $29,99 + the mileage +tax but no I was charged an other way and very high. It really a scam an I will ask for an investigation of that

Évaluation :

3

It wasn't clearly marked that it was inside a convenience store. Was a bit confusing.

Évaluation :

2

I did not receive the furniture padding or dolly that I ordered.

Évaluation :

5

The owner was polite and knowledgeable about the service. He was kind enough to let me use his dolly, since I paid 7 for one and UHaul did not have it available for me. I recommend this site, but the UHaul Company sucks.

Évaluation :

5

Great service and very helpful

Évaluation :

1

A) The "rules" regarding gas should be explained when picking up the truck. There was only a quarter tank of gas for a 10 ft truck to go 75 miles. I was never told it had to be returned with the gas gauge at the same level when it was picked up. Usually vehicles are full of gas and the instruction is to return it full of gas. How am I supposed to know how many gallons I need to put into a truck in order to return it to some "zone" around 1/4 tank. B) I should not be responsible for moving the truck in and out of their very full and tightly packed parking area. C) I should not be responsible for lifting dolly's on and off the truck.

Évaluation :

5

Person who took my truck was very nice.

Évaluation :

3

The trailer hitch S safety cable latch was severely bent, the hitch latch was broken making it difficult to release the ball.

Évaluation :

5

The employees were helpful, answered calls/ questions immediately, and were able to modify my reservation twice without issue to extend reservation period for more days. Additionally, they were quickly able to check the truck back in with no wait time at all.

Évaluation :

3

The owner was very friendly and it took very little time to get the truck and be on my way. However, the back of truck should have been swept out and the windshield cleaned on the inside. The truck only had 5/16 of a tank, meaning I had to detour to find a gas station during the move. (I didn't want to chance running out of gas.)

Évaluation :

4

Worker who handled my paperwork was wonderful and very helpful. I would definitely recommend this location for friends..

Évaluation :

4

The truck was on empty and we had to stop to fill up before getting on the highway. It would have been good to have a full tank of gas from the start.

Évaluation :

3

The u Hual we requested was unavailable and re needed needing to pay more than $200 more than expected

Évaluation :

1

The worst experience.

Évaluation :

4

The front windshield was very dirty -inside and out, and the lights were difficult to work

Évaluation :

3

Everything was so-so, interior of the cab was dusty and smelled strange. after doing everything in the app with the guy in the shop asked me to do it all over again. I felt that was rude, moving is stressful enough as it is. When he asked for pictures of the gas gauge mileage after I already submitted it online I just set the keys on the counter and left because this move was such a disaster and I was completely exhausted. Also I think the float valve in thefuel tank should be checked, I refilled but the gauge changed depending on whether I was on an incline or not.

Évaluation :

5

Very easy on-line user experience. Helpful site personnel (store manager).

Évaluation :

5

Had to make a slight switch at the last minute. No problem at all!!

Évaluation :

5

Wonderful location -felt safe. Clean and trustworthy operation with the highest integrity. Everything explained well before taking the truck out - no hidden charges. Definitely recommend renting from this location.

Évaluation :

5

Everything was professionally and efficiently handled. The manager was prompt, courteous and knowledgeable. The truck was fully ready and exactly what I had requested. Definitely will recommend it to others, and, if necessary, I would use them again.

Évaluation :

1

Location did not have any moving blankets therefore some of my personal property received minor damage during the move. The personnel did not let me know to check the trucks fuel gauge to make sure it was at 15/16, or for damage before leaving. I returned the truck with the same amount of gas, 3/4 tank, and incurred a fuel charge for 6 gallons. The personal at the pick up location should go over the contract with the customer to point out these critical items. Or the customer should receive a draft contract at time of order so that they know what their responsibilities are. There is not time on moving day to stop and read a multi-page contract.

Évaluation :

3

You should stop deceiving people who rent your trucks.

Évaluation :

5

Very easy to check in and out, and the person behind the counter was very friendly!

Évaluation :

4

Why would I be charged $6 for extra mile when the gas was at 3/4 full instead of 1/3 full. That is more than $6.

Évaluation :

1

Owed them $59 paid in cash because they want me to pay with a credit card and then charge my card another $59 I will never ever use you guys again

Évaluation :

1

If you are a female don't rent a uhaul from here. They will lie about how much gas is in the tank and then charge you $80 for a gas fee even though you return the vehicle with the same amount of gas. They treat you like you are some stupid girl. Obviously they demean women as a regular practice. These illegals fees for bogus charges should be a message to anyone not to ever rent from them. Horrible service.

Évaluation :

5

The check in process was extremely cumbersome. It's easier to fly on a plane than to rent a truck from U-Haul. I had to call customer service FOUR times to complete my pick up. Customer service was amazing! An easier check in process would be helpful.

Évaluation :

3

Rental worked fine, however the floors in the cabin were not clean. They were sandy and it was clear that they were not cleaned from the previous rental.

Évaluation :

5

Nothing pickup was easy quick and friendly.

Évaluation :

2

UHaul broke down 1,4 miles after pickup! Recompense when?

Évaluation :

3

Nothing to improve. I would suggest going to this location during the daytime due to the neighborhood.

Évaluation :

3

Your customer service should be more dedicated, more caring. Also the truck I got today-after a lot of headache with you CS on the phone- was not comfortable at all.

Évaluation :

5

Truck was very dirty inside and clearly needed maintenance as the check engine light was on. FDK Groceries was easy to work with.

Évaluation :

1

Driver side door did not close all the way, to the point where the dashboard registered the door as open for the full trip. Check engine light was on the whole time. The guy at the counter was rude! I want $100 reimbursement for trouble with vehicle and rude interactions between myself and the guy at FDK groceries

Évaluation :

3

Dropped off over night and did not speak to anyone

Évaluation :

5

Quick and easy pickup and return. The manager helped me process both pickup and dropoff with no issues experienced. Would recommend this location for your uhaul rental!

Évaluation :

3

It should be Well maintained and rental truck should be checked all the time

Évaluation :

1

Would not except the pictures of before and after fuel guage and milage. The manager was very rude and said UHaul would not except picture.

Évaluation :

1

Ordered 5 dozen blankets. They only had 4 dozen. And they weren't on the truck. Cashier told us we had to go into the stock room and load them up ourselves. I asked for reimbursement for 1 dozen since I already paid, no luck. This place is a dive and their customer service was terrible.

Évaluation :

3

They did fine with what they had to go on. All they had on their system were incorrect numbers so I understood why they wanted to charge me.

Évaluation :

3

At drop off location, I had to go back to the truck and take a photo of the mileage and a photo of the gas gauge. The shopkeeper was managing a retail store and couldn't leave it unattended. I understand but found it annoying that I had to do this for him.

Évaluation :

3

The drop-off process was a nightmare, the drop off location told me after I had already perked a truck and car hauler that they didn't have any space and needed to take both to a different location because they had no room. I had turn sound in a tight space with no assistance from any staff at prospect Blvd location. They provide were able to provide me with an updated contract saying the drop-off location was the location at 7th st in Frederick. This location did the same thing and then told me they talked to the prospect Blvd location and that I had to go back there. The owner of that location also said they called me, which they didn't. I was then given the location I dud drop it off and again had to turn a truck and car hauler around without any assistance from staff on site. The 3rd and final location did take the return but was thr only one that actually looked like it didn't have any room. I highly doubt I will be using uhaul for rental purposes in the near future if ever based on what I had to deal with today.

Évaluation :

4

The drop-off process was a nightmare, the drop off location told me after I had already perked a truck and car hauler that they didn't have any space and needed to take both to a different location because they had no room. I had turn sound in a tight space with no assistance from any staff at prospect Blvd location. They provide were able to provide me with an updated contract saying the drop-off location was the location at 7th st in Frederick. This location did the same thing and then told me they talked to the prospect Blvd location and that I had to go back there. The owner of that location also said they called me, which they didn't. I was then given the location I dud drop it off and again had to turn a truck and car hauler around without any assistance from staff on site. The 3rd and final location did take the return but was thr only one that actually looked like it didn't have any room. I highly doubt I will be using uhaul for rental purposes in the near future if ever based on what I had to deal with today.

Évaluation :

4

The information I received from Uhaul indicated that I would be able to access the vehicle via my phone. You actually have to go into the grocery store to get the keys to the vehicle. They made it easy to do once we figured that out.