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Steven W
Customer Reviews for Fallier Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The truck I rented had a crack in the windshield completely across from left to right. Otherwise I was very happy with Uhaul.
MICHAEL KDrop off location was very convenient,and the people there was super nice,and very helpful! I would use that location again for drop off and pick up!
DONALD DThe App did not allow for me to submit return pictures of the rental before it error out. So please contact me if there is anything else that it couldn't complete.
JAYLENE FNothing more needed. Joan at the front desk was excellent!
JAMES RDrop off went fine.
Karen GThe truck and driving experience with it was excellent, however thankfully I checked behind the seat during return. Missed it during the initial check, but located what I believe the technical term is a "piss jug", behind the driver's seat. People are disgusting.
Bruce TNothing really everything is perfect 👌
ANA TThey should let you know that the blankets are already included in the truck with the dolly. And also if you get extra blankets which I didn't know I did not need they should already have those in the truck. You do not make a guest carry their own to the vehicle. And let them know where the number is that they're looking for that it's not a license plate and it's above the windshield. It's a very clean place but they need to talk to customer through what they exactly have to do once they get outside. They also need to let them know how to use the app when to return the truck. I booked it for 2 days I returned it in one so I have credit coming and I could not get the app to work so I could not return it online but I call the office twice to make sure they know that the truck was there and the lady that I talked to the day I rented it was still there and drove off as I was trying to get the app to work. Not impressed with the app and customer service is just a little off
Kathy FNot flexible Would not allow 30 more mins in order to sweep and get truck gas Charged me full additional day
JAMIE BAlways treated well at Fallier auto! I believe this was my 5th rental in the last ten yrs.
KEVIN MCheck your equipment. The trailer I rented had vertical door that two people to operate. It had a roller the wouldn't roll.
BEN SThe truck I used had the side mirrors welded in position so I couldn’t adjust them and I had a huge blind spot
JON MThe truck was full of sand in the back. The inside of the cab was all muddy and there were french fries on the floor. The lady in the store was very nice and she was helpful. I have no issue with the service it was the truck that was the issue.
MALINDA BFuel was empty however we did receive a credit. Truck was covered in snow, had to clean off windows with hands.
Rodger WThe snow and ice was not cleared off of the truck.
ALLEN CThankfully I had a brush to get the 6" of snow off of the cabin of the truck. Returning after-hours could have better instructions. There was a stipulation about where to park that was open to interpretation that could have resulted in a $75 fee. Overall, I would recommend this location again and I myself will use it again in the near future. Only real issues were all regarding outside of normal hours pickup/drop off and the online process, no issues with Fallier Auto.
Bruce TThe people and speed of processing my paperwork at this location was excellent. The vehicle met expectations. Feedback to Corporate (has nothing to do with the excellent local service): Your $19,95 local use advertising comes out to be twice that cost for short distance hauling. While the price itself maybe acceptable for a needed local rental, the consumer is left with a negative feeling toward the brand. You feel manipulated. U-Haul might do better in how you present this offering. Merci.
RANDALL RThe internet has not done us any favors, eh? Thanks for not understanding the benefits of the internet and leaving all the work with the customer. It used to be so easy to leave a vehicle after hours by dropping the keys in a box and being done with it. Now it's "ONLY" 8 steps! Oh, and of course I have wi-fi or a data plan on a fancy smartphone with a camera, of course, why should you trouble yourselves?!?!?!
JOSEPH KHad to take so many pics before and after. Very time consuming.
Eileen JThere was 3 lights that did not work on this trailer.
DEAN KWe had a really hard time getting the back of truck open the first time. My husbandliadd trucks and trailers so knows how to open them. It took him almost an hour as it was jammed. The telephone customer service seemed annoyed and rude. We unexpectedly needed a uhaul at 6:30 pm when we realized the tv we bought wouldn't fit in the back of the SUV. I had it rented online in 10 minutes. Despite problems with the truck door, we still got our tv home that night. The convenience was so worth it.
Koral CVery smooth process. I highly recommend for the Manitowoc area.
Alanna SThe rental was fine. You charged me twice though. Why would I recommend that to a friend? You charged the $114, then refunded it because it ended up being $94. All done at the point of return with the app, yesterday morning. Then this morning I get a second $94 charge from Uhaul, and there is no refund of $94 for the charge yesterday, where that makes charging me twice. That means, as of now, you have violated our contract by double dipping on my card
Rodger PNothing. It was a very easy process
CHRISTOPHER SI had issues finding the "after hours verification" on the website since I did have to use my U-Haul truck after closing, I was told over the phone I could pay in cash and just have a card on file just in case I came in without cash, that the card is just a fraud or people not paying safety, I had the money on me plus, if it was a prepaid card or any payroll cards was an extra 100$ not everyone can get a credit card or has one, the price on the website was not the price I had to pay and the final bill also was not the amount I paid for, it had gone up around 15$ more, I was not happy with being deceived with prices and them knowing I needed it made the lady look like she didn't care and she was very emotionless about everything, she seemed like a robot. Very upset and would not ever recommend to a friend.
REBECCA RGreat experience. They went above and beyond other locations!!!!
JAYDEN RI still have not received my deposit back
Rachael JFallier Automotive location was easy to work with. Equipment was ready at my pick up time. The check out process was easy. Helpful Staff. Drop off was good as well. Would use this location again. 5⭐️. Thanks
LEONARD LThe bathroom from the office was out of service, the tires from the trailer they need to be replaced for new tires
JORGE PFriendly and easy!
KELLY LStaff was extremely friendly. Will definitely use this location again.
SARAH MI had a question during drop off and there was no one there to answer it, so I did my best on drop off
MIRANDA WEverything was good overall. The only suggestion is that once given the key, give direction as to where the truck is located and how to make sure you have the right truck. There was a truck located in the street right by the building. We thought that must be ours so we opened the door and another customer said it was theirs. We saw no other trucks so we had to go back in and ask. No direction was given when we were handed the key.
HEIDI MFallier automotive is an ok place for your uhaul needs. Its a used car lot with hardly any room on the lot. They have an outlot and a lot beside the building. Dropping off after hours is a pain. Not really sure where we are supposed to park the trucks so i did the best i could. Ive only been inside their building one time. Its very old and dated the way its set up. Nothing about the place is very clean, orginised or inviting in any way. They are set up more for their auto sales but i probly wouldnt go there to pick up a uhaul unless i had to. There other places in town that are far better to go to for your uhaul needs
CODY GWas Under the impression, I would only be spending twenty dollars plus a little bit to rent a truck That if I returned in perfect order and full on gas, that was all I would be charged. But instead, I find out, after with every single mile, that's 69 cents, I thought was the gas coverage. If we didn't fill it ourself, we have to pay for every single mile, what's the point of renting a truck for moving?If every single mile is charged???? Again was under the impression that the mileage was for gas estimate if we neglected yo fill the truck after returning, I'm never getting a U-Haul again. There are so so many hidden fees well, from not cleaning properly to returning it slightly to they to using slightly more mileage than the anticipated run. It would have been cheaper to just done a bunch of runs with my vehicle and putting gas in it, instead of renting this stupid truck.
JAZMINE NStaff was friendly and helpful! Very happy with our experience!
KARIN OGreat to do business with.
David TIt really would have been nice to have help hooking up to the trailer! Struggled getting it on by myself. Another reason someone from the facility should help would to make sure the trailer is connected properly for transport.
BILL PWe had some frustration with the pick up: 1. The App kept indicating we were in the wrong location and we couldn't proceed. 2. No one explained before pick up that we would be required to provide either a rental lease agreement, or a passport. We didn't have those items along. 3. The phone call to an employer was also not possible on a Friday night. The problem was not directly related to the location, but rather the lack of information about the process.
James VThe check out process was extremely easy, the staff friendly and knowledgeable. Would definitely use again and recommend to anyone!
Quentin PDriver side door of truck wouldn't close tight. The front right tire kept saying low pressure when on highway. Felt like we were falling about. Not check over if vehicle was door or even offered. No instructions on were to park it when bringing it back. And sad when they advertise $19,99 trucks but you end up paying $180 for one way if not more.
Jerry WI've used Uhaul MANY times and always had a great experience...NOT this time. Reserved a truck and 3 dozen pads for 7:30a. I showed up on time, but the sign on the door said they don't open till 9a. Movers that I hired thru the Uhaul app are now at my house waiting for me ON THE CLOCK. I call Uhaul and about 30 minutes later I get a call back. Lady walks me thru the "Self Pick Up" program, but the app keeps freezing up. By the time we get it to work, the guy from the shop shows up and says he has NO pads. I said wait, I reserved 3 dozen, don't you get an order from Uhaul telling you that?? He says yeah, but we got swamped and I'm out. Says it's my fault because I should have reserved the truck and pads directly thru his shop instead of the app. I'm moving out of a 3800 sqare ft home with expensive furniture and I have no pads AND I'm now 90 minutes late with my movers ON THE CLOCK. NEVER again Uhaul, you just lost my business for good.
MICHAEL DThe person at Falliers was awesome. Everything was ready to go. No hassle return also. We will be using them several times this summer.
Philip SThe location wasn't my issue… it was dealing with uhaul that was a bad experience. Considering I was late for picking up a couch because I attempted to pick up the first truck I rented at Ross auto in two rivers
Rachael JContract to return 7/8 full, was charged $20 additionally (full)
randy rGreat experience and great customer service. Merci.
JOHN BWhen closed it was very unclear where to park vehicle had to drive around to find small sign and it said north side but there was two lots on north side Since closed never saw store person hard to evaluate and wouldn’t let me select not applicable Otherwise fallers has been good to our family in past
Alex MAll was Great
Bob JThe app didnt work for me but meeting in person was wonderful. Very helpful and friendly. Will definitely be back for future uhaul needs.
Laurel JThe self pickup would not verify my location, I had location permission set for always on the UHaul app, this was for the dropoff and delivery. The key box code was short by one letter, luckily an employee was there after hours and he figured it out.
DAVID BVery easy to work with.
Michael PThe trailer lights cable was damaged and I had to buy replacement from hardware store. Perhaps a more thorough inspection when the trailers are returned would help?
Bryan MMake sure tires are inspected before renting vehicle out.
Mark KBlinker on the left side did not appear to work. Driving lights worked though. Not sure if it was my vehicle or the trailer. Very good experience all in all, both dealers were excellent all around.
Clifton JInclude a dolly tie down or bungie when one is rented.
William RThe people and equipment are great to deal with
CONAN SN.D.
Shari RWorked great - thanks!
Jerry SParking when dropping off could improve there was no sign saying where to drop off the truck but other then that it was great
Chad R