very friendly service
DAMON J
Customer Reviews for Foodway Supermarket
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Completely outrageous prices. Git charge 138 dollars for extra Miles took all my money. $400
Hunter KEasy drop off.
William SWe were having problems with the Website, However the person that waited on me was excellent. I will recommend this location to anyone needing a rental.
STEVEN MIt was a little off the beaten path but not too hard to find if you have a GPS
floyd gone wheel was nearly flat when I picked up the trailer, 15 psi when it should have had 55 psi. I had to fill the tire up that night before I left on my trip. One wheel looks so rusted I took a picture in case the tire fell off. One tire tread was probably worn beyond legal limit. When I returned the trailer I had no help at all detaching it from my truck and the 12x6 trailer had no raising mechanism so you have to lift the trailer off the hitch by brute force which hurt my back. i feel luck the trailer made it back. Overall really terrible experience.
CHARLES WI will never use your service again. My reservation was associated with another person's name, nobody answered the phone, your delays and inability to perform basic records keeping cost me significant time and money and the cost on top of everything isn't worth it. I'll go out of my way to do business with a competitor from now on
VINCENT MGreat place to drop it off. They were very helpful. I would recommend it!!
KIMBERLY DPick up location out of the way for most people, but service there was great.
CHARLES MThe U-Haul representative was friendly, helpful, and handled everything quickly and error free. The equipment was clean, had a full tank of gas, and was well maintained.
FRANKIE CDrop off service was great at Foodway supermarket. Very professional.
Mohammad cDo not drop your uhauls here, they will try to scam you. Claiming 600 miles was put on a vehicle we only had from 8:30 am to 3pm, the vehicle was driven from Chantilly VA to Charles Town WV which is a 49 mile drive. It is physically impossible to put that many miles on the vehicle in the time we had it. Contesting the charge right now but absolutely unacceptable. Staff was not helpful and refused to provide a paper receipt to review at drop off to verify information and did not find out until the emailed receipt was reviewed later on.
CAITLYN CWon’t print receipts Would only recommend if they don’t want a receipt
THOMAS GThe geolocation for this location is off, as a result the app wouldn't let me pick up (kept saying I wasn't at the right place), so I had to get the store owner to check the truck out to me. Otherwise a great rental experience.
Jeffrey WExcellente expérience
Robert ZEquipment was not checked for safety before releasing it to me.
Reyn NThis rental location would not offer 'gap' insurance for my truck rental. Mr Ki, the rental manager at the rental location said he could only offer a $30/day insurance. Mr Ki said he did not have the option to offer 'gap' insurance to me. When I contacted the U-Haul Help Center, they claimed that the rental location I used could offer the 'gap' insurance coverage if they wanted to. I do not plan on using this rental location again.
Herman LThe only reason I wouldn't recommend is that it is very distant from the town of Harper's ferry in an extremely rural area several miles out. But, the people were very nice. By the time we drove there, we had gone 11 extra miles and were charged. I understood the charges on one hand, but by the time we returned to our location with our load, dropped it off, got gas and went to the venue it took extra driving and time we hadn't expected.
Sherri RNo help in unhooking the equipment
Vernon TEverything was great.
chase tPerfect in every way!!!
Linda MMy drop off was quick and fast, wonderful service
DEBRA PGreat customer service!
Mohsin MMuch cleaner, more inviting, plenty of parking.
Elsa HI recommend it’s a excellent services
lainez MNot a very convenient location, but it’s a very nice store, and it was an easy process to drop off the unit.
Mark SStore owners were very fast and efficient. Smooth rental experience Thank you!
David RU-Haul vehicle was in excellent condition. I was very pleased with the vehicle.
Calvin SSuper helpful!!
WILLIAM RIn and out fast. If you have a problem, like I did, they were quick to take care of you! Would rent again
Keith LThe safety chains needed som replacement parts (hooks and attachment couplers). This didn't effect the usability of the trailer, but had there been an issue I am not sure they were up to the task. The trailer was clean. The staff were very friendly, accommodating and a pleasure to work with.
Mark GVery easy pick up and drop off- upgraded size of truck at no additional cost when what was reserved wasn't returned on time by previous user. Very helpful!
Barbara ZNo assistance in helping remove dolly from car.
Niki CVery rude to me. Was on phone with customer service representative and she heard the conversation and was very apologetic. Will never rent from this location again and my overall experience with U-Haul poor. First location was supposed to be open until 5; arrived at 4:35 they were closed. Delayed me over 2 hours for trip. Terrible experience
Brice Dtrailer was provided with a very low tire, was filled at location; however, by the next morning, was nearly flat. As the trailer was loaded I had no choice but to stop and refill the tire every hour until I reached my destination. When I called UHUAL customer support; they offered to CHARGE ME DOUBLE to return the DEFECTIVE TRAILER at my destination. Great customer Service NOT! NO ONE AT UHUAL WAS COMPETENT OR OF VALUE. I will find another provider next time. Good luck with your shitty service and product.
Tim WSolid. The attendant inside was courteous and helpful.
Darius JNot anything. Service was perfect. Owner was very professional
braden jYour online check in is absolute garbage! I rented three times in the last 4 mos! I am never renting from you motherfuvkers ever again. Horrible experience each and every time fuck off!
Rachel TThis location has a large variety of U-haul equipment. They are knowledgeable and easy to deal with.
David MUHaul modified my reservation several times due to a lack of equipment availability. This location is quite a distance from my home, but I had no other choice when UHaul changed my pickup spot the night before. The gentleman who assisted me at the pickup location was very helpful
James C