Rental process went very smoothly. All pertinent information was provided by the representative. Am very happy with the u-haul rental experience.
Sebastien P
Customer Reviews for Fry Road Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Show the renter how to start and drive the car. These cars are differnt from personal cars.
SEYED AThey were absolutely professional and quick loved everything about it 10/10
JAMES LOnly place i use. Managers are very nice and professional. Sara is wonderful.
ROGER FI had trouble getting the key code for after hours pickup from the U-Haul app, so I actually had to wake the site manager. She was very nice about it and helped me get the keys and get on my way. As far as the location goes, I would give it a 10 out of 10, but U-haul needs to work on making the app simpler to use.
Henry EI am very pleased with my experience. The staff was sec9nd to none also.
MICHELE MGreat staff
FOLAKE OThe staff is so friendly and helpful. The lady that helped me check out made some very helpful suggestions that actually helped me save money! I definitely recommend this location.
TIFFANI BVery friendly people.
Shihong CDriver side mirror needs fixed
Robert BProfessional, helpful,easy and quick, thanks !!!
BADR HMaybe removing the dolly and the protective mats from the truck. When a user knows that these are not needed, these are just waste space..
VICTOR CThe location is great the people working there are great, but the only thing about the truck is that it’s A/C needs maintenance it’s not cooling well at all compared to it’s 15’ one which A/C is amazing.
YAZEED AKeep up the great work. This location made me feel like we were kin.
DESHAUN KThe customer service Representative was great helped us quickly.
Khalid AI appreciated the Turn-in my Vehicle. Thanks!!!
Earlene JExcellent customer service... I had a small issue and they totally took care of me. Thank you for a problem-free rental. I will be a repeat customer!
Brian SService was excellent ! No complaints.
ALSUAY SI met one white man sitting at the desk.I explained to him that I am returning the truck but he just accepted the keys and was sitting down. I was also standing and looking at him. I thought he will go and inspect the truck before I leave the premises.i waited for about 20min minutes for him to go and inspect the truck. When he took the truck to park and returned . I wanted to asked him if every was OK that I can leave. This man just closed the door at me that I was outside not being able to talk to him. I even knocked at the windows whiles he was sitting in the room to ask if everything was OK with the truck but he didn't care to even look at me. I even waived at him and he saw me waiving but yet he did care. It's very bad to keep such a mean man to take care of business like that. I was actually surprised to see someone behaving like that to a customer. I left the premises without a word from him.
Kwame FNo comments
Arturo GMileage price too high!
Eduardo TThank you very much! Nice people at the store! Thank you Sarah!
weiguo yGood service overall. The person who was at the store was very professional! Merci.
Alejandro BThe main issue was the uhaul app would not work everything else was good.Picking up the uhaul and dropping off the vehicle. The GPS would not work locating the van. We used two different phones and finally had to go through the website that was also having issues then finally worked.
Shane PThanks Sarah
rodrick dThe staff was very friendly and helpful with all questions!
Diana CDo not advertise a daily rental for $19,95 if there is a built in cost of $0,89/mile regardless of gas. This is false advertising and screws your clients over and makes them resentful.
Anne GThe owners of this location were very pleasant and easy to deal with
Mathew RVery limited space to park 20’ truck
Arturo GNothing. It was perfect from start to finish
Gerald RIn Uhaul site while choosing the movinghelp, the option to choose timing always defaults to evening. It's not allowing our selection or not showing any alert if that slot is occupied. It created unnecessary delay in my movement.
Elakkiyaraja SFor now all the setup is good.
Sospeter OI Always rent from this location. The team running this site is awesome
John TSarah and all are simply the best!!!
JENNIFER GThank you to the front desk clerk who took care of me. I forgot her name :(, but she was very attentive and told me everything I needed to do and also what to expect . I'm so sorry nice lady with the blonde hair :-/,
Jasmine SEverything was perfect. The check in and check out was fast and they were very friendly and knowledgeable.
Larry WGreat service professional management
Mohsen SThis location was friendly and had easy pickup / drop off instructions. I used the 10" truck for my one bedroom apartment and that was perfect for the amount of belongings I had. If you have a lot of furniture I would suggest a slightly bigger truck.
Valerie LFriendly staff and smooth service!
Tamyra TManagers running location are very helpful - truck was a bit dirty and running a bit Rough at 123k miles on it but did the job and overall process was efficient and useful .
Brad BI was pleased with the customer service representative's kind attitude and calm approach when I called to explain that the UHaul truck did not have a ramp. But there was no solution available. I can't imagine anyone would want to ise a UHaul truck with no ramp but certainly since we were moving a piano we needed a ramp. My husband built a ramp that evening so we could make our planned delivery time. It worked out fine for us but another family would need to know well beforehand if there's no ramp.
Roger OManger/employee was very friendly and helpful
Tim FEverything has been great and we love the location of our unit.
Marion HGood customer service.
martha cGreat costumer care
DAMION HWhy must we close out on the app once the local owner says I'm good to go...you should pick either trusting the local owners for check in (best) or the app and use ONLY one method. The app is essentially useless because almost everything ends in a phone call to Uhaul.
Matthew LExcelente todo el servicio
Alejandro YClean the inside of the truck , that is all , great service with confirmation of service, if l would rent again l will go back there. Excellent service à la clientèle.
Rashida AClean truck. Great customer service very nice.
Brittany BVery good service
Hatuey MCan't think of anything. Great customer service. and friendly.
Dwandolynn MAmazing customer service
Gloria BVery professional and friendly staff and soooo effective and efficient the timing was superb great job Uhaul I will be back
cedrick mGood customer service
Althea H