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ELIAS H
Customer Reviews for Gem Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The drop-off location again was fine. No problems at the drop-off location. Other than it was quite funny to me that I was charged $1,1 for an extra mile when I dropped the truck off a day early because I didn't rent the U-Haul for two days however they charged me for two days And on top of that I had added extra gas into the U-Haul from what it was when I actually got it. Also interesting and funny to me how they don't give you a place to critique the U-Haul place that you rent it from not the location and drop off place with the actual people you rented it from they give you no place to leave a review for where are you rented it from so even though the review I'm giving is a great review when you look at was the place clean? Yes, what is the drop off location great yes what is the pick up location great yes OK yeah you got a great review because you're asking me the wrong questions
sheryl sSteven did a great job taking care of me. U haul called to tell me that my tow dolly would not be available at this location on pick up day, and I could pick that up at a Kingwood location. Mr Steven made sure to have a car carrier available for me at his location, so I wouldn't have to travel out of my way for it. Outstanding customer service!
DEBRA RThank you for your service.😊
CALVIN BPassenger side mirror kept moving luckily I have a passenger who had to keep repositioning mirror thru out the hold trip very unsafe
KEVIN DThere is road construction in front of the location however Steven (who run location) is excellent, he cleaned, disinfected and was pleasant to work with.
CHAD SNothing more at this time
AARON HStephen did a great job!
Jose DMr. Steve was great!
RAYMOND HEverything was excellent Mr Steven is the best if you need a Uhaul go this his location
RHONDA TMore signage near the road due to construction, the location is nearly invisible.
ROSALIND HEverything was great
Angela RI completely set up my account, scanned in my DL, yet the app required me to do it all again. I understand the taking pictures, but standing out in the pouring rain to do it, was not pleasant.
Gerald AEasy drop off. No problems. In & out!!
Gary DThe customer service agent at the location was very knowledgeable, professional and got me taken care of in a timely manner. I would definitely recommend this location to everyone.
AUNTREEK RI had a fantastic experience working with GEM MOTORS when renting a U-Haul. The process was smooth, and the customer service was exceptional. The staff was friendly and very helpful, making everything easy and stress-free. I definitely recommend them and will be returning for my future moving needs!
SAMANTHA CI think the individual that rent the vehicle to the customers. Should go over a few instructions on how to maintain the vehicle and handle it once it's in their care. A brief tutorial.
NIKITA ZAs a business owner it’s refreshing to have the service
LESLIE SThe equipment was excellent. But its only issue of not being able to change my phone was very frustrating. My phone died, I couldn't use it for navigation, so therefore a 5 hours trip turned into a 12 hours trip. Because I got lost..
ALOYSIUS HAmazing experience, owner was very helpful and ensured we had a great rental
KEVIN DExcellent customer service
KAYENNA RAwesome
MARVIN PI was not able to use their products due to storage facility not giving me access but having a program to return truck for later use in situations like would be helpful
TONY AIf we pay for a 24 hour Rental give us the Rental for 24 hours. If we only get the Rental for a few hours only charge for a few hours and not for a 24 hour fee. Other than that Steven was fabulous & so kindhearted! A good business Man.
ELANA AStaff was fast, courteous and welcoming. He explained everything in detail. Definitely coming here for my next trip.
LEWIE SExcellent service
DAVES OQuick and easy rental
OMAR FIncredible level of service! Professional, personable, and flexible. I will not use any other location despite having many local choices!
KEVIN CVery nice & flexible staff
Christian CNothing, owner was flexible and let me upgrade to a bigger size.
BRYAN WThe only thing that I didn't like was the push to purchase insurance. My auto policy along with my blanket policy already covers the equipment. There was a "scare" tactic threatening an immediate payment of up to $10 000 should anything happen to the equipment. This was particularly offensive since most auto policies cover this kind or rental. You should consider eliminating this part of your rental agreement.
JOSEPH MSteven was so kind, and great to work with. Will recommend to others.
HOLLY KGreat service
ABRAHAM Cgreat service!!!
QUREMONER MOwnership was outstanding and I give him 5 starts.
KENNETH Nno personnel present
ORAN HNot a thing…. They were fantastic!
Garth HLocation was perfect, the manage was great and he handled the three of us in line as quick as possible.
JOHN KGreat customer service! I was able to get a truck last minute and on a Sunday as well! Truck was very clean and in great mechanical condition! We will use this service again for future moves!
PIERRE SNeed additional trucks and personnel.
Joseph R💯 lo recomiendo
JOSE MThe truck was extremely loud and revved high before kicking into the next gear. During the gear shift it made a sound like a car horn. The first couple of times I thought someone was honking at me before I realized it was the transmission. I took a picture of the fuel gauge at drop off and it looked like half a tank to me but I was still charged for 3 gallons of fuel.
JAIME FIt was a excellent place and the customer service was above and beyond!
AUNTREEK RSteven was incredibly helpful. He took the time to make sure that everything was loaded correctly and the service didn't end there, he took two FaceTime calls from us once we were on the road when we thought something might be wrong. Great customer service!
JAMES GOnce I found the correct dealer everything went well!
WESLEY LHe added insurance I did not want any insurance
AALIYAH TYes I would definitely recommend this location he was very easy to work with and he was very helpful! He made experience very easy..
NORMAN FThe manager was very helpful and accommodating. He helped us every step of the way and offered advice. There were some things that we didn't need after speaking with him and then some things he offered which proved very helpful. His friendly demeanor through the entire process was refreshing. He covered the contract in a friendly way. He also helped us examine the truck and the trailer for towing the car. He made sure we understood everything properly.
SAMUEL MNothing. Staff was friendly and accommodating. Asked if i needed additional items and made sure I was satisfied
Andrea SNothing really you guys are doing a phenomenal job, thanks
HECTOR SThank you for the excellent customer service. I have been very happy every time I have rented from this location. Very professional and friendly.
JOSEPH JCustomer service was excellent. Rental was done so quick. I highly recommend this U-Haul! Thank you guess . Pick up and delivery was so easy!
FRANCISCA GGreat service
RAUL BEverything was good
David SGreat service!
Ann SShe was very nice and polite
A'Karia FYou should be clear about where the key should be found when picking up after hours. This was an alternative pickup location because the original location had the wrong key for the truck. The yard smelled horrible with dog feces all over. I'll NEVER go back to that location in kingwood again.
Ladonna S